I do not recommend this company. They do not value your…read moretime, and the entire experience was a frustrating waste of mine. First, I was required to drive over an hour to their showroom for a completely unnecessary appointment--just to be shown pool options that could have easily been reviewed at home via email or a catalog. After that unproductive meeting, I was told someone needed to come out to evaluate my property. I rearranged my work schedule for this appointment, which was set between 7:30-8:30 AM. No one showed up. I received a voicemail at 8:30 saying he would now likely arrive between 10:30-11:30. That's a 3-4 hour delay with no prior notice. Since I had to be at work by 11, I called him back to say that wouldn't work. When I reached out to the owner to express my frustration, he was dismissive and rude, downplaying the situation by saying the rep was "just going to be a little late." A four-hour delay is not a minor inconvenience--especially after I changed my work schedule to accommodate them. This company clearly lacks professionalism and respect for clients' time. I would look elsewhere.

We are repeat customers of Van Dorn, that didn't learn our lesson first time around. My review…read moremirrors many of the other negative reviews. Our radiant pool was partially installed last fall, they returned 2 weeks ago to complete the installation. We received a cheap tarp to cover the pool thru the winter (we were promised a pool cover then told that a cheap tarp was the "pool cover"). There was no "pool school" which was needed as this is our first pool. They men that finished the installation just dumped 2 bags of shock chemicals directly into the pool and said it would be clean in 24 hours-that's it!- and left. We were missing pool vacuum that was ordered and paid for and not delivered. Now had to hire a professional pool cleaning company. Basically once they've been paid their service is awful. DO NOT USE THIS COMPANY!

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

We hired Buddy's Pool to do our pool renovation. The job consisted of sandblasting, tile & coping,…read moreplaster, 2 skimmer replacements, new plumbing, LED light and a 4ft cement perimeter around pool. The My husband and I worked with Buddy Sr. and he did an incredible job with answering all of our questions, scheduling the work and seeing the job through. Buddy personally showed up at the job several times throughout the entire project. The quality of workmanship that went into renovating our pool was amazing. Every day the workers were at our house by 6-7 AM. Buddy kept us informed about each step of the process and we knew what was going on the entire time. Furthermore, all aspects of the job were performed on schedule. After the job was completed, Buddy came out a final time and personally coached us on how to properly maintain our pool and ensured that we had all of the proper chemicals and dosages. The pool is GORGEOUS! We are so pleased with how everything turned out. If you are considering building or renovating a pool then I highly suggest reaching out to Buddy's pool. You should feel 100% comfortable and confident in the company you choose and Buddy's is one of the few that can deliver a great experience and superior work. --Amber & Frank

I dropped a pool rover off for a repair, I had to call to check and see if they had diagnosed the…read moreissue (4days). I was told it would be another 4 days before they would be able to evaluate . I decided to ask the people at Leslie pools if they could look at the rover. They explained that polaris rovers self diagnose, within minutes as they ripped the machine apart the problem was solved. Unfortunately, the machines cord and motor were defective, resulting in a repair bill that made no sense. Leslie pools sold me a new rover. The owner was knowledgeable and kind, I highly recommend them!!!

Visited ABC today in hopes of ordering a 6K hot tub. I was treated as a big inconvenience. The…read moresales lady, and what I assume was her supervisor, didn't want to assist with an installation question or even make a sale. When asked if they wanted to make a sale I receive no answer. Think twice before making a large purchase here. I know now that ABC DOESN'T mean Always Be Courteous. I'll spend my money elsewhere. D.R. Baltimore

This had to be one of the worst places to get a spa, we had ordered a spa in early June and we were…read moretold to it would be here the week of July 5 and I did not show up and we did not get a call about it not being delivered. We have called many times and NO ONE has gotten back to us on several occasions. When we finally got to speak to Dawn, we get excuses like; the people making the spa only speak French and I can't understand them; I did try to call you back but called the wrong customer and didn't try you again; the manufacturer decided to make another spa and hold up your order to ship them together and if you call and I do not have any updates for you I'm not going to call you back!!! So, today is July 24 when we came into the store and Dawn said she was going to file a piece of paper and she would be right with us... 12 minutes later she came out and was shocked to find out it was us demanding answers as to the delivery date of our spa. What kind of a general manager states that if she does't have any update she's just not going to bother to call a customer??!! BEWARE! Great deals horrible customer service!

This company is operating as a Jacuzzi reseller (independent Sales Organization - ISO)…read more After complaining to Van Dorn, I have since found that Van Dorn is the only registered provider of Jacuzzi spas in the state of Maryland. I know this because I contacted Jacuzzi directly and they gave me a secondary provider in Hagerstown, MD that is subsequently cut-off by Jacuzzi since Covid, 2019. This means that Van Dorn is the only seller and provider of maintenance in the State of Maryland. Hence, Van Dorn knows they are the only registered provider of Jacuzzi Sales and Maintenance. They use this advantage by charging exorbitant fees for new and existing Maryland Consumers that purchase a Jacuzzi spa. With that said, it is obvious that this company is acting like a 'Monopoly' for the Jacuzzi spas purchased by consumer in the state of Maryland. In other words, we the consumers are FORCED to work with Van Dorn for our proper Jacuzzi maintenance. Van Dorn, (knowing that have a monopoly), in turn charges exorbitant prices to conduct basic maintenance that is as little as 30 mins for $205.00. This works out to $410.00/hr. I just experienced this (super charge) of $205.00 for a tech to 'open up the COVER OF THE spa," tighten some pipe unions and then LEAVE within 30 minutes, and this was after I waited 30 days for him to come out to me in the first place. How is that verifying that my Jacuzzi tub is working properly and not leaking (which was the main part of our service call in the first place)? With this complaint, I already know, that Van Dorn will use the excuse that the Spa was not filled with water so they cannot test things, but that is bogus since for the last 5 years they have been using an 'external pump' that quickly extracts water from a nearby pool and is used to fill the spa (fast - usually in 20 mints or less). It comes down to whether THEIR TIMETABLE for the day will use the 'external-pump approach' to ACTUALLY fix the problem, OR use 'the excuse' that the Spa is not filled to justify their 20-30 mints "service." They love to use this 'external pump approach' to benefit (or not) their schedule to handle all Jacuzzi needs across the State of Maryland. excuse where the spas are filled (or not). This is their "bufffer" that they use for charging $205.00 for the visit. It is a shameful approach to business, and one that is manipulating Maryland Code. With tha said, over the years I have seen how they like to manipulate the use of their 'external pump' as an excuse that the spa cannot be tested (since it is not filled - when they come out) to determine whether the spa works or has leaks. I have seen thier use of this excuse for many years now. All the time, they could be using ther external pumps to fill the spa, run the spa and determine operation and/or leaks. As an educated citizen of Maryland, I need/want/alert the state of this egregious use of monopoly that is happening in the State of Maryland, of which I was born. I am tired of small dealers extorting the Citizens of Maryland and I ask that you crack down on this 'Monopoly' that Van Dorn has on Maryland citizens. In closing, If I cannot get recon stance from your department, I will be taking this to the Maryland Supreme Court. Thank you, Stephen J. Price 5702 Meyer Avenue New Market, MD 21774 Email: sprice@e-complish.com Cell: 301-996-8350

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

From day one I was treated like I had already signed the contract. Bob spent about an hour in my…read morebackyard taking measurements. In about a week or so Bob presented me with 3D images of the plan for my backyard from various angles. I didn't believe what he was showing me. Was this plan really going to fit in my small backyard? Bob was very patient, he came out and staked out the pool with no contract signed and he came back out and staked out the decking too. Pink flags everywhere. I could talk about how great Bob is all day. But the crew was just as diligent and hard working. They brought Bob's plan to life. They came out early, caused no issues and were very respectful of the community. The office staff was always very helpful. Ms Miranda was very helpful and assisted me in an issue that was contractually mine handled. Thank you Ms Miranda. I highly recommend Paradise Pools.

I scheduled a simple 30-minute consultation with Paradise Pools to get expert advice. They agreed…read moreand we set a time. But the next day, they called to cancel, saying they couldn't help me. All I needed was a brief conversation about my project's progress and next steps. It's clear they're not interested unless there's more money involved. My one-hour request wasn't worth their time--or mine, apparently.