I can see you still have not changed your appointment scheduling. No one can reach your facility by…read morecalling. We call and call, we get placed on the waiting list. Why doesn't anyone return calls or help with the scheduling? My dear mother needs an appointment!

Great service.. clean and well organized. Enjoyed my optometrist and his assistant. What I…read moredisliked was the African American security guy at the front door, 10:45 AM, 10/29th Who was too busy to answer my questions when I ask him which way do I follow to leave because he was playing on his phone. It was only he and I in the foyer. Good job Human Resources!!

Wow! I'm impressed. As a former CHOA employee, I got to experience service on the other side and…read morewas pleased. The wait time isn't longer than a doctor's office both times I had to come. Doctor Stewart was who we saw this evening and she was amazing! Gave us a full evaluation and gave us good remedies. Was happy with the results. In and out within an hour in a half despite all the children there. Really good to see the level of care dedicated to pediatrics. Will definitely come back to this location. One thing to note - they do not open until 11am. That is the only downfall!

Went there today because my 5 year old has been having a high fever since yesterday. I filled…read moreeverything out on the iPad and I let them know that he has a super high fever and if someone could check his fever super quick being that I know a super high fever can cause a child to have seizures. They told me at the front desk that there were 16 patients ahead of me and that every kid in there has a fever. My sense of urgency for MY CHILD was not their sense of urgency!! I left immediately to take my child elsewhere. They were so unprofessional!!!!!! They asked me if I could sign out so I wouldn't be charged! No I can not! My son is SICK! I will never return to this urgent care ever again! I will always do what's best for my child. Be mindful before you take your child here!

This is my second experience at this Urgent Care and I have to give it 10s across the board. I had…read morean entirely new staff this round and still had SUPERB service. It is so frustrating to come outside ESP in the cold when you are sick and deal with people. The receptionist with pink hair and my PA Lindsey were so kind and helpful. And Lindsey did not judge me even though I CLEARLY should have been done an allergy test a long time ago lol. I got checked out and got a referral to an allergy clinic. This location is clean, my wait wasn't long and I'm just grateful to have had such a positive experience while I'm here feeling like shit. THANK YOU URGENT CARE!!! I hope you all have an amazing day. P.S. whoever trains this location needs to train them all

Integrity is a value you that seems to be lacking at this location. Prescribed a steroid and…read moreoffered to fulfill it at this location, however, at discharge forgot the steroid. Went to pharmacy to pick up the other part of the prescription and realized I did not have the steroid so I went back to get the steroid from this location. And I was told that they had sent the steroid prescription to the pharmacy. Now I'm 99% sure that the bag I got from the pharmacy only had one prescription in it. But I'm not positive and willing to give them the benefit of the doubt I go back to my car to confirm. I am correct one prescription. I walk back in to ask if there had been a mistake at the pharmacy or here. To be told "oh she just sent it to the pharmacy." Then why when I first walked in was, I told it was sent to the pharmacy. A person with any integrity would have said "oh I forgot. I can send it to the pharmacy now or you can pick it up here." The pharmacy closed in five minutes, but rather than giving them any more of my money, I went to the pharmacy and made them fill it.

Muy caro el precio es mucho por muy poco 450 por consulta mucho y para tener que regresar en una…read moresemana y pagar más

Its Service for the price they charge. Just to go back and get seen to get results they want to…read morecharge you again after paying $300 on the consult.

This place was amazing. Please disregard the check in-that was done in user error! The staff here…read morewere super helpful and I highly recommend.

My grade for this visit to AFC, Chamblee, GA is D-. Day 1 -…read moreVisit for UTI (this was my 2nd visit after antibiotic given several weeks ago based upon culture results) did not work. Home test still showed positive.) Doctor said she would send another round of the same medication. Day 2 - Discharge document sent (text) was NOT the correct document. Document was for my previous visit 2.5 weeks ago for UTI. Called the office 2 times; left messages saying that the wrong Discharge document was sent. NO return call from the office. Day 3 - Called the office to ask about the wrong prescription that was sent to Kroger. NO ANSWER. Had to drive to AFC Urgent Care to tell them about the wrong Discharge Papers and the wrong prescription. Finally, I received a copy of the correct Discharge document and Kroger was called to fill the correct prescription. The office did not seem concerned that I had been inconvenienced because of their errors.

Online wait list is a cool feature. But when we arrived we were told that it basically means a "fit…read morein" and they had no space for us because all appointments were booked the rest of the day. Waste of time putting in all of my insurance and payment information and driving over there. Plus, the practitioner was rude and apathetic.

This MinuteClinic is garbage. I'm writing the review here since this place is listed as permanently…read moreclosed on Google and I can't leave a review there. Made an appointment for a sprained ankle, mind you there's a CATEGORY for it when booking the appointment and the lady turned me away 10+ minutes after my appointment time to tell me to go to an urgent care because they don't have machines to do imaging/x-rays. I had to confirm my appointment like five times before getting there at 9:30am. They had a whole DAY before my appointment to call me to let me know they couldn't see me for my issue. But they waited until I showed up to tell me all nonchalant. What a mess. The lack of passion for customers alone should steer you away from this run down CVS. I wasted 30 minutes of my life waiting and driving to urgent care. I'm doing all this before I have to go into work. Will be escalating this as far as it will go.

Nice people but slowwwwww! I came in, made an appointment and came back only to wait 2 more hours…read more Then the nurse put the blood pressure test on me backwards and I had to tell her nothing was happening. Ughhh get me out of here

While the facility is convenient, the aftermath was not. When my wife requested that her…read moreprescriptions be sent to a CVS location near us the prescriptions were instead sent to a Publix pharmacy. Several phone calls, working through the answer system to finally reach a person, it took two more phone calls and a visit to the facility to try to get the prescriptions sent to the pharmacy that is most convenient to us. By the way, a visit to the Publix near us revealed that the prescription had been sent to yet a different Publix. So, in addition to the discomfort, the adventure to get the needed prescription does no meri high marks for this location.

I was seen by Dr. Shih.(very friendly and informative). Best experience at a walk-in clinic I've…read moreever had. Receptionists were professional and helpful, Doctor assistant was great also. I was only there half an hour and left feeling like my concerns were heard, and also appropriate treatment was obtained. Prompt Medical Care will be my go to clinic from now on, definitely would recommend to everyone.

The doctor was nice. The staff were very engaged. The doctor gave me some antibiotics and…read morehopefully they will work !

I needed to get a physician's assessment and TB test for my aunt with Alzheimer's as part of the…read moreregulatory requirements for getting her into assisted living. By chance, she had her annual wellness visit coming up, so I thought getting those small things done as part of the visit would be quick and easy. It was not. Despite being scheduled to see her GP, we ended up seeing a different doctor, who was reluctant to do the assessment. She eventually agreed, but would not give the paperwork to us without a power of attorney, despite the fact that my aunt was right there. She also ordered a TB test, although apparently they couldn't draw her blood or do any of her vaccines in her office for reasons. I offered to run home and get it, but she insisted that I needed to make another appointment, but did allow that I didn't need to bring my aunt back. I really needed the form, so I agreed and made an appointment in the earliest available slot, the following week. I returned as scheduled, PoA in hand, only to be told that now they couldn't give me the paperwork because my aunt wasn't present. After much arguing, they finally agreed that if I could get my aunt onto a video call they would do a tele-health appointment and restart the process from the beginning. After an hour of waiting on call with my aunt, the doctor finally showed up and we got the assessment. Shortly after this, the results for the TB test I'd taken her to the lab to get started came through. I immediately called the doctor's office and asked them to send the results to the assisted living facility. They agreed to do so. By the beginning of the next week, they had not done it. The facility called and asked for their information to see if they would have any more luck getting the paperwork from the office. They did not. At that point it had been nearly two weeks since I started the process, and the doctor's office was still stalling us at every point. I'd kept the original copy of the assessment, so all I needed was the TB test result. I decided to get it myself. Unfortunately, Emory had somehow managed to get a phone number none of us recognized as the two factor authentication on her MyChart, and even with my aunt asking personally they would not give us access. After a couple of hours of frustration, I decided it would be faster to go down to the doctor's office and request a copy in person. I was wrong. I showed up, in person, with a medical PoA and advanced directive, with mom, my aunt's emergency contact, in tow, and requested the test results. They would not give them to us. I called my aunt, and she talked to them personally. They would not give us the test results. I have never seen anything like this, a medical practitioner refusing to hand over test results despite requests from literally every single person with any kind of interest or legal standing to ask, including the patient. At this point, my mom was literally crying in their office because they would not let us get my aunt into a safer living environment. They did not care. We obviously knew she didn't have TB, because we weren't in quarantine telling CDC doctor's who we'd seen in the last week. But they wouldn't actually tell us that. Eventually, after an insane amount of time, they gave us a literally worthless, unsigned letter saying she didn't have TB, but they wouldn't give us the test results. I finally gave up and went home, and after a couple more hours of headaches managed to get into MyChart and download the results. I understand that medicine can be litigious, but there comes a point where legal protections compromise patient care. Emory Family Medicine is far past that point. I think it's fair to say that they no longer practice medicine in any meaningful form, and are now just a legal mitigation strategy firm. The level of care and concern they showed for my aunt was non-existent. They delayed a meaningful improvement in my aunt's circumstances for a ridiculous length of time for no reason except to cover their own asses. They should be ashamed to claim to be healers.

5 star service from the medical staff. The front desk need training in simple manners.read more

Everyone at this hospital is so KIND and nice! The doctors and staff are incredibly exceptional,…read moresupportive, caring, and super knowledgeable. I mean everyone from the security guards, nursing staff, janitorial staff, and folks working in the cafeteria are the most helpful people I have ever encountered. Walk down the hall, can I help you find something? Here, I'll walk you there! They really take good care of you. Super happy with the level of care my mom is receiving.

this is an outstanding place. very clean and each person I met during the 10 hours I spent while…read more visiting with a person having surgery was precious, and the surgeon took carr of my relative.