This guy is the epitome of what people hate about doctors. Arrogant, intractable, with a horrid…read morebedside manner.
He claims in his waiting room that he graduated from Harvard - but Harvard should sue him to get him to take down the degree as to not sully their name!!
I agree that bedside manner, while important, is not the MOST important trait for a doctor...
But when they knowingly and intentionally try to needlessly inflict pain on their patients - that crosses a bright line.
Here's what I mean...
My wife went in for an extremely painful tooth. (The next day she had a root canal from a MUCH better endodontist - more on that in a moment)
With no warning or explanation Dr Bernstein (the doctor at Haile Endodontics) used an instrument that produces sub-zero temperatures to "test" her teeth.
She winced in pain when he touched her non-painful tooth. He was visibly annoyed and said that it was natural for her to feel pain because she grinds her teeth.
So when he then said he was going to test the painful tooth - which was EXTREMELY cold sensitive - she said she couldn't take that. It was too much on her healthy teeth, how could she handle that test on a painful and cold sensitive tooth?
When she refused, he threw his hands up in the air, said "Well I can't help you if I can't test your teeth. I'd just be shooting in the dark." and walked out of the room. (More about the necessity of this test in just a second)
When we left, my wife was in tears and I was livid.
When we got home I called and demanded that the office refund the deductible and not bill the insurance (because the doctor refused to treat her.)
The office complied, we did a Google review, and that was the end of it.
This morning, we got an emailed bill. But not from a billing software email address, it came from the office gmail account.
That seemed very strange to me. I've never known a doctor's office that manually sends bills through a Gmail account.
After some discussion and trading emails with the doctor (yes it was him specifically emailing us), here is what we imagine happened...
The doctor saw the review this morning, got mad, and decided to harass my wife because she had the nerve to point out what a jack-@$$ he was to her.
So he sent the bill, and he was still on the computer when she responded. So he sent an extremely long email filled with an inaccurate narrative about her visit.
Truth is, I'd have never written this review if not for the harassment this morning.
Not only did this arrogant egomaniac hurt my wife and intentionally try to hurt her more...
Now because his ego is bruised he's trying to harass us!
It's just inexcusable for a professional to behave this way!!
Now, the doctor who actually helped and the necessity of the test.
The next morning we were able to get into another endodontist.
When my wife described what happened with Dr Bernstein, the new endodontist said he would NEVER use that test on someone coming in complaining about cold sensitivity.
The new doctor tested her teeth with an QTip and some cold water.
He did the root canal, and an hour after arriving her tooth pain was fixed.
Soooo...
You see Dr Bernstein needlessly and maliciously used an extremely painful, unnecessary test and got mad when my wife pushed back against it.
He is, in my opinion, an ego manic!! And perhaps even has a sadistic streak. He should not be in practice, period!
If you enjoy ego maniacal doctors, who get angry if you ask any questions or even slightly push back on anything they say - by all means Dr Bernstein is for you.
However, if you want a competent doctor who won't demand the he be allowed to hurt you...
Find another provider!