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    Kids Only Dental Place

    3.5 (10 reviews)
    Closed • Closed
    Updated 1 week ago

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    Ryan C.

    My four year old loves going to the dentist, so that must be worth 5 stars. From the fun play area in the waiting room complete with a salt water aquarium where he got to watch "Nemo" to the high tech rooms with computers and televisions suspended upside down above the chairs so children can watch cartoons while being worked on, they really have it all. Add in a funny and engaging staff who seem to genuinely like kids, and this is the dentist to take your kids to.

    3 kids at the same time!

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    9 months ago

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    10 years ago

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    Ask the Community - Kids Only Dental Place

    Grins & Giggles Pediatric Dentistry

    Grins & Giggles Pediatric Dentistry

    2.7(13 reviews)
    4.6 mi

    If you value a dental visit that respects your child's experience and your role as a parent, you…read moremay want to look elsewhere. Today we had a very disappointing experience at Grins and Giggles. For context, my daughter is three years old, and this was our first visit to this office. From the start, the environment felt anything but welcoming or child-friendly. The dental hygienist called my daughter's name without introducing herself or explaining her role, then directed us to "sit in the dark blue room." She immediately put headphones and glasses on my daughter without explaining what was going to happen. My daughter is bilingual and not yet fully proficient in English. I tried to calmly explain what the hygienist was doing, but the cleaning felt rushed and far from gentle. To make matters worse, the cartoon playing on the screen was completely inappropriate for her age--dark, scary, with fire and dragons. My daughter was visibly frightened and stayed completely silent throughout the cleaning. While waiting for the dentist, she asked to remove the headphones because she didn't want to watch it anymore. Dr. Alissa initially seemed friendlier, but the tone changed quickly when I asked why dental X-rays were being insisted upon for such a young child. She became irritated and abrupt, and told us plainly that if we did not agree to X-rays, we were not welcome at her practice. I tried to explain that, according to American Academy of Pediatric Dentistry best-practice guidelines, dental radiographs are not recommended routinely based solely on age (such as for a 3-year-old). Instead, they should be individualized based on clinical need, caries risk, medical and dental history, and the ability to visually examine tooth surfaces. Radiographs are meant to be adjunct diagnostic tools--not screening procedures--and should follow the ALARA principle (as low as reasonably achievable) to minimize radiation exposure. The response was dismissive. The impression I was left with is that insurance reimbursement matters more here than thoughtful, individualized decision-making or a child's safety. Ironically, the office still uses lead aprons, which are no longer routinely recommended based on current evidence and may even increase exposure by leading to retakes. At no point did anyone attempt to make this experience positive, comforting, or even educational for my child. There was no effort to build trust or address parental concerns. The message was essentially: be quiet, watch TV, don't ask questions--we need to check boxes and move fast. Wear the office's T-shirt next time and you'll get a prize. Frankly, it makes one wonder whether the glowing Google reviews are fueled by those same "prizes."

    Got all the way through the cleaning appointment with no mention of concern. When the dr came in to…read moredo her portion she went through all teeth, said no cavities doing great, then went to point out a different tooth movement in the x-ray, stops and says "oh wait, no there's a small cavity down here," which snowballed to an emergency at a whopping $2k quote with anesthesia... how was everything clear one second, then a huge problem the next? 8 years and multiple children through this office but I'm searching for a new practice now due to the obvious lack of honesty here.

    Photos
    Grins & Giggles Pediatric Dentistry - Front desk 11/21/18

    Front desk 11/21/18

    Grins & Giggles Pediatric Dentistry - Each room has a street name

    Each room has a street name

    Grins & Giggles Pediatric Dentistry - Restroom photo

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    Restroom photo

    Kids Only Dental Place - Dr. Rachel

    Kids Only Dental Place

    3.5(12 reviews)
    5.6 mi

    Dr Rachel is very good and my 2 year old does great with her. She gets a little prize after- like a…read moresmall rubber duckie or ball. That makes her happy. I hate that the insurances only cover fluoride for kids 1x a year instead of 2x a year which is recommended so it forces me to pay $50 at the visit-that's annoying since I feel I pay enough every 2wks on insurance. The problem with this place that I have is the office staff. One lady is very nice but there's one girl with dark hair that's especially rude and unwelcoming. Every time we've been in she looks very miserable and I always feel like she doesn't want to be there and that she is annoyed by our presence. If they were nicer at the desk and more welcoming it would change the entire feel of that place & I would probably give 5 stars. I'm a nurse and when people are seeking medical care & have to be somewhere where they would rather not be in the 1st place, it seems to me it would only be appropriate to have kind hearted people and smiles when you are greeted. To feel unwelcome when you walk in the door is unacceptable.

    Today left me with a few concerns. I felt as if our appointment was rushed and an inconvenience…read more Our daughter has had her dental needs addressed by this practice for many years. This time the new dentist in this practice came into the appointment with workout attire, rushed through the appointment, didn't explain anything, the dental chair was broken and instead of moving our daughter to another chair... the staff left her in a defective chair because they wanted to leave for the day. We saw the dentist getting in her car to leave when we went to our car. This was NOT a pleasant visit!! After MANY years with this practice...not sure we will return. The dentist had on workout clothes and didn't take the time to ask our ten year old daughter ANYTHING about her.

    Photos
    Kids Only Dental Place
    Kids Only Dental Place
    Kids Only Dental Place - Dr. Bob and Dr. Kristen

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    Dr. Bob and Dr. Kristen

    Gainesville Dental Associates

    Gainesville Dental Associates

    3.0(76 reviews)
    4.3 mi

    Habeeb, the dental hygienist, was incredibly informative, gentle, and kind. Would recommend…read more Normally, I hate going to the dentist, but he made it an enjoyable experience.

    I had a very disappointing experience with the customer service at Gainesville Dental Associates…read more I had a confirmed appointment scheduled for 9:00 AM on Friday, September 11. When I arrived, the office was closed. I called the office but received no answer. When I called the following Monday, I was told they are no longer open on Fridays. The surprising part is that I had made my appointment only about a week and a half earlier, and no one personally contacted me to let me know it had been canceled. The office said they sent a text message, but I never received one. I regularly receive their automated text reminders, so I don't believe the notification ever reached me. When I explained that I still needed the work done, I was told the earliest available appointment was the following Thursday. Considering the missed appointment was due to their scheduling error, I found that response unacceptable. It was only after considerable discussion that they made arrangements to get me in sooner. The dentists themselves have always been good, and I have no complaints about the dental care. Unfortunately, the customer service experience was one of the worst I've encountered. If the practice is booked so far in advance that it can't accommodate patients after canceling their appointments, perhaps closing on Fridays wasn't the best decision. I hope they improve their communication and how they handle situations like this in the future.

    Photos
    Gainesville Dental Associates
    Gainesville Dental Associates
    Gainesville Dental Associates

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    Kids Only Dental Place - pediatric_dentists - Updated September 2026

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