This hotel property is classy from Front Desk staff to Housekeeping. The rooms are contemporary, well-appointed and spacious. I would, however give a grudging rate of 1 out of 10 for the service at their restaurant, Silo's. The quality of food was good, but the attention given to a diner was poor. As a hotel guest. I was there on a slow Wednesday evening. I had a difficult time getting a drink and dinner service from the server and bartender. read more

I stayed at Pier B Resort Hotel during an incredibly difficult and unexpected time, as my husband was facing a life threatening illness away from home. What could have been overwhelming was made so much more manageable because of the kindness and compassion of the staff. The Pier B team went above and beyond to make sure I was comfortable, and their warmth truly made a difference. Pier B is a beautiful resort with Lake Superior views, the room was exceptional, peaceful, and gave me a much-needed place to rest during a very emotional time. read more

Pier B Resort is an awful place- rude staff, shoddy rooms, inadequate on site restaurant, and pets ARE allowed. One- pets are allowed. All of the common areas, including the two tiny guest elevators were consistently full of dogs. The hallways, the deck with the fire pits, sports court and game area, the parking lot, the lawn- all full of dogs. Perhaps great for dog owners, not so great for those of us with allergies or if you just don't stay at hotels to share space with dogs. Two- Our supposed "non-pet friendly" room was shoddy (see photos) with dirty carpet, a huge water damage stain on the ceiling and an accompaniment of fleas. You cannot allow pets throughout the property and expect to keep fleas and ticks contained in certain rooms. There was a tiny walk-in shower (photos) with only one glass panel. I understand that some large walk-in showers do not have door(s). But this one is far too small for that. No door to close on this just meant lots of water on the bathroom floor. Three- the staff was rude. Enough has been said here in other reviews about the bad behavior of the staff, so I feel no need to add another nasty story. Four- Silo, the on site restaurant was booked solid with groups that were not even staying at the hotel. The restaurant staff would not seat us, because the tables were all reserved. We were also told that this meant no in-room service. We and the other guests of the hotel waiting in line were told that we would have to go elsewhere or call some establishment that will deliver. I would only recommend this place to people who lie down with dogs. It's Motel 6 with a view. read more

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Absolutely loved my stay at Pier B! My husband and I were in Duluth doing some house hunting and brought my brother along because he used to live in the area. First of all, the rooms are beautiful, as was the view. We loved being in a room with not just beds but a few comfy chairs and a desk as well. The shower was HOT, which I absolutely loved. Lots of space to put clothes away and lots of towels and pillows. We were able to use the hot tub and that was super fun, as was the indoor pool. We dined at the restaurant both mornings we were there. Absolutely get the French toast. And we hung out in the bar and had awesome service to Lexie who had us laughing the whole night. We can't wait to come back! read more

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Spent our Thursday night at the hotel resort. It was very quiet and not quite busy. Staff were attentive and friendly. The rooms were clean and comfortable, although the bed was hard it was pleasant. We had no problems with the room or noise level. I would recommend to anyone wanting to spend the night or weekend away from the cities. A lot of amenities and outdoor activities that are available. read more

Pier B Resort - Resorts Near Me - Duluth, Minnesota

Great hotel to stay at, especially with kids. Feels safe and there is a lot to do at and around the hotel read more

Pier B Resort - View from the pool - Resorts Near Me - Duluth, Minnesota

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We went here for a small holiday get together with 5 of us. We had our little cocker spaniel with us and it was December, cold and windy. We found that the resort would allow us to have a window seat inside, but not in the restaurant but we could order from the Silo restaurant and they delivered our food to us at the table in the courtyard inside where we could see the Bentleyville lights. It was a very memorable time and so festive and nicely decorated. We will do this again next year:) Thank you Pier B Resort read more

Pier B Resort - Bentleyville Pier B Resort - Resorts Near Me - Duluth, Minnesota

Great hotel on the pier in Duluth. Clean rooms, friendly staff, great views. Great restaurant names the Silo on Lobby Level. Great food and drinks. Servers are excellent. Shout out to Meghan and Neli ate the best !!!! read more

Horrifying Incident - UNSAFE and Poorly Managed I saw one of the most appalling incidents I've ever seen at this restaurant, and I 'd like to warn others. This happened on 12/29/24 evening around 8 pm. A woman dining with three children was playing a game of Jenga (something the manager allowed, as it's part of the resort experience). When the blocks fell, a man nearby became super angry, threw his beer at the woman and the children, and yelled, "Go to McDonald's, b****!" What made this horrifying incident even worse was the reaction of the Restaurant manager. Despite witnessing the assault, the manager did nothing to protect the woman and children. Instead, he asked them to leave the restaurant, as if they had done something wrong. The Manager should have called the Cops but instead, to add insult to injury, he comped the man's bill before finally asking him and his wife to leave. It was clear the manager and the man were friends, which likely explains the completely biased handling of the situation. As a guest at the resort, I was disgusted by the lack of accountability and the unsafe environment at this resort...which i've liked over the years. I will never be returning to this resort or restaurant, and I cannot recommend it to anyone seeking a safe, family-friendly environment. Avoid this place at all costs--families and decent people deserve far better. read more

Lovely resort with awesome amenities year round. In November we enjoyed the outdoor hot tub overlooking the bay. Rooms were very clean, beds were comfy. No noise issues. Would love to come back in the summer and kayak and bring the dog. Highly recommend trying out the sauna and cold plunge next door! read more

From the moment that we walked in, we loved this place. They were very dog friendly and the staff is outstanding! The view was beautiful and the hot tub is second to none! The wood fires on the lake and the complimentary smore supplies were an amazing touch! Staff was attentive and friendly and helpful in every way...the grounds are wonderful and clean for the pups that they welcome as family! My husband and myself were extremely grateful for the entire experience! They even gave us recommendations for our stay! (I would suggest the Boat House) but the restaurant, Silos, was awesome too! (Try the breakfast potatoes in the morning. They are like little happiness nuggets). The room was clean and well appointed with lovely sheets, extra blankets, and dog treats, toys, and poop bags. We will be coming back! Thank you for your hospitality! read more

First and foremost, the resort is dog friendly which made us choose this place with a one time charge of $ 60.00 pet charge. Pros: -Pedal bikes which we spent a lot of time doing and cruising around on. --Great workout and get to peddle all around the resort. -Fire pits and tables- two big bonfires and 3 + fire pit tables. -Complimentary smore kits each night. - Clean rooms - Restaurant on site (if you choose) - Indoor pool -Outdoor hot tub - Scenic grounds and well kept - Close enough walk to canal park -Dog treats, toys, bandanas, waste bags -Friendly staff - Mini fridge in room - Complimentary newspapers, magazines -Updated decor Cons: - 4pm check in which is late in my opinion, but they did get us in around 2. - Cleaning service you have to schedule (not a biggie) - Restaurant prices are expensive. - Pricey -a lot of the dates are always booked. -Stains on bedspreads which give me the creeps- Thanks Dateline NBC! Other: -Ballrooms -Close to canal park (10 min walk) - Free parking -Boat Slip -Paddle boats -Scenery Pet floor is on the second floor. Most people pick up after themselves, the rooms are clean and don't smell like pets. Would definitely stay again! read more

Pier B Resort - Resorts Near Me - Duluth, Minnesota

Nice hotel but we were right next to a door that led to wedding venue. There were 2 weddings the first 2 nights and on our last night there were kids playing soccer in the hallway after 10pm. Loved that it is dog friendly. read more

Pier B Resort - Hotel from the water - Resorts Near Me - Duluth, Minnesota

I love this place. We have been coming since they first opened. We come different times of the year. Spring. Summer. Winter. Fall. Its always a great time. Beautiful views. Large, quiet rooms. Great beds and bedding. Nice to have a full restaurant on site. We take advantage of the bikes in the warmer months. Love sitting by the lake with a fire going too. We also love that it is dog friendly and bring our pup everytime we visit. Will be back many times read more

We have stayed all over in Duluth at all price points. This wasn't the nicest, but we enjoyed being in a different part of town. Great area away from busy Canal Park, but close enough to take a pretty walk over. Neat to be by docks and boats and on the harbor side of Lake Superior. We would stay here again as we can bring our dog. That is priceless. read more

Pier B Resort - Resorts Near Me - Duluth, Minnesota

It was my first time staying at Pier B Resort and it was a high quality experience. This resort is a bit secluded from the rest of Duluth and was surrounded by manufacturing sites. You definitely get a great view of the Aerial Lift Bridge and is conveniently next to Canal Park. They offer amenities such as the fire pits, hot tub, free bikes, and equipment for outdoor activity (ping pong, basketball, badminton, etc.) My family really enjoyed the free s'mores kits and had so much fun making s'mores while listening to live music. We didn't get an opportunity to try their food, but it looked very busy! The only thing is, I am not too sure if it gets foggy often in Duluth, but I paid extra for a better view and it was foggy 90% of the time. Could barely see a thing! But overall, it was such a great time for my family and I. The room and resort were very clean, although I would always recommend wiping everything twice! Also, the shower did not have a shower curtain and it was very open.. the water splashed everywhere read more

Pier B Resort - Free s'mores kits - Resorts Near Me - Duluth, Minnesota

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A dog friendly hotel in a great location for Duluth visitors. We couldn't have been happier with our stay at Pier B. Great amount of parking, fabulous décor inside and out, immediately noted the convenience of the hotel location to popular things to do (the aquarium, canal park, train museum, etc.). Also, all of the staff were so lovely. They were so kind to us and our son and gave our dog lots of attention. They have a doggie station in the lobby with treats, doggy bags, bandanas and tennis balls. For people, the hotel offers a few treats throughout the day. At one point, they put out a large tray of cookies for guests and later in the evening, they provide smores fixins which you can make at their fire pits behind the hotel overlooking the harbor. Everywhere we looked in this hotel was always neat and clean. The room was perfect for our stay. Our son had a great first hotel experience and our pupper was thrilled he could join us instead of being left at home. We will absolutely stay here again for a future North Short getaway :) read more

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We came to the North Shore for a quick getaway. My husband booked us room at Pier B and am o ever happy about that! The staff are really friendly and the hotel is very clean. Even though we don't have a dog I am happy this is a pet friendly resort. Silos Restaurant is also very good. read more

Lovely, clean and modern. Classy enough for a romantic getaway but casual enough to bring the kids. The rooms are clean, spacious and have comfortable beds. The rooms on the lakeside of the hotel have amazing views and all the rooms have large windows to let in lots of light. The only downside is on summer weekends there's usually very loud concerts next door and you'll hear it all if you're in a room that faces that way. read more

Pier B Resort - View from 2nd floor outdoor patio - Resorts Near Me - Duluth, Minnesota

Not such a fan. I've read so many great reviews but we just didn't feel it. From check in to check out we had an uncomfortable experience. Plus it was expensive, relatively speaking. Our room was $400 a night and we were really hoping for something more. We checked in early and our room wasn't ready. No problem. We ran the credit card, signed the forms and got checked in. We then left for an afternoon of exploring. When we got back it was as if we had never been there. They wanted to run the credit card again, get new forms signed, had to have me prove the credit card had already been charged for my room. Dinner was outstanding. Breakfast was very good. We loved the s'mores. With a little more organization and attention to detail this could be great. read more

Absolutely recommend. The view of the port and bridge fireside with a drink in hand. downside, drinks at the bar are weak. Old fashioned looked like. 1oz pour or less. The food was 6 out of 10, I ordered the New York strip that they grill on their fire pit kitchen and it was cooked with too high a heat. The outside was well done and the inside was warm rare. The flavor came solely from the herb butter, which was excellent. Entire staff was exceptional. Oh oh oh the chocolate cake was also excellent. Not overly sweet and yet rich chocolate flavor. read more

Pier B Resort - Four roses sour. - Resorts Near Me - Duluth, Minnesota

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Our first time dining here and it was exactly all the buzz was about! Beautiful restaurant, excellent service, drinks and food were superb! My husband and I had a date night and the silos was the chosen destination. Our arrival we came into a busy restaurant due to Bentleyville happening next door. But we were sat right away and our table was ready for us. We got our menus and ordered our drinks and appetizer. The flow of service was next level. Our server Michelle was awesome. Her timings were perfect for when we wanted to order drinks, and food. I was beyond happy with our waitress. At some places waiter/waitresses keep checking in. Well Michelle's timing was perfection. We never had to ask for refills on drinks she was right there to take care of us. Timing on food was perfect. And her recommendations were spot on. The food was amazing. My husband and I started off with walleye cakes. These left us wanting more and more. After we enjoyed salmon with rice pilaf and truffled potatoes. We also enjoyed a center cut ribeye with green beans and squash with garlic mashed potatoes. Both entrees were nothing less that perfect. The only thing I wish is the salmon had skin on but this didn't bother me. The dish was still amazing. And don't get me started on the sweetheart cake! The cake was rich and delicious accompanied by delicious whipped cream. The whole experience was amazing even for a busy night, the atmosphere was still relaxed and professional. We will definitely be back again! read more

Pier B Resort - Sweetheart cake - Resorts Near Me - Duluth, Minnesota

When we arrived the staff was very friendly, we got up to our room and it appeared clean. We quickly found dirty sheets (blood) and a dirty hair tie on the desk. We called the front desk right away and thankfully the staff changed the sheets. Wouldn't have been as bad if I hadn't paid as much as I did. read more

On July 7 my husband and I went to Duluth. It was our get away after him working 7 days a week since March. We choose Pier B, because it looked like a great place to unwind. We arrived and went to our room it looked beautiful. For 460.00 one night, it should. I did not look around the room due to the price and over all appearance looked clean. The next morning I got up to take a shower and while taking a shower I noticed hair all over the wall. I already started my shower so I had no choice but to finish. Got ready to go down stairs to complain and noticed there was no hard ware in the peep hole of 335. When I went down stairs and brought it to a manager attention. She thanked me and said have a nice day. Really? I stated that I had stayed in cheaper rooms that was cleaner with more privacy. She smiled and said I will take some off your bill later when I have a chance. So out of 460.00 she was nice enough to take off 60.33. Unbelievable! I own my own company, when I am in the wrong I make sure my customers know that I am sorry about any issues that I have caused them. I assume Pier B is so big they do not care about their customers just the money. read more

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Summary ? Write a review 4.4 Very good 1,692 reviews Rooms4.1Location4.7Service4.0 What guests are saying "Great service, super clean, comfy bed, beautiful location and facilities." "Beautiful atmosphere, tasty drinks, an unbeatable view at a reasonable price." "Struggled with parking, check-in, and maid service." More Families4.5 Couples4.2 Hotels.com 9.3/10 · 714 reviews Priceline 8.2/10 · 24 reviews Expedia.com 4.6/5 · 1,005 reviews Orbitz.com 4.6/5 · 1,005 reviews Travelocity.com 4.6/5 · 1,005 reviews Reviews People often mention All Pets Hot tub Nature Bar Food Bathroom Couples Nightlife Accessibility + 22 more Most helpful All reviews Alyssa McDuffee5/57 hours ago on  Google What an incredible hotel with incredible service! After a minor flaw in our travel plans for our honeymoon, we managed to snag a night here with our dogs for our last night before going home. Getting our reservation and checking in was a breeze with Clare and Cody at the front, who were incredibly kind and accommodating for our last minute reservation. Katrina at the restaurant was the same, and made it possible for us to get a pickup order for dinner JUST as we were getting there even though it was so close to close. The next morning we were also impressed with service from Emma at the front desk with our checkout process. Highly recommend doing the pickup breakfast to go! The views from this hotel can't be beat in Duluth, with awesome amenities, a pool and hot tub open late, and walking distance from the aquarium! So many places for the dogs to walk outside too. We will DEFINITELY be back for a longer stay. read more

Pier B Resort - The view from the back patio - Resorts Near Me - Duluth, Minnesota

Had a wonderful time up here for a family wedding. The hotel however was not worth the price. It's a nice building but mattresses were lumpy and soft as were pillows.No breakfast in the morning before a departure was a real bummer. It is purely self service which it should not be, based on price. Had to drive around looking for food in the morning and there is also no room service. Not what I'd expect for $380 a night. read more

Apparently when you give a bad review, the manager instead of contacting you and trying to remedy the situation, just bans you.... **Note: after the first issue three years ago the activity manager did message me after the fact, with a very different, very made up story from her employees that were on shift, a lot different than the actual events that started the issues with Pier B Marina (refusing to open the bridge to let boaters out, threatening to charge a room fee for using the "free" transient docks, having none of one manager's policies match the next manager on shift and so on). She did not attempt to fix the situation either, she did tell us a lot of policy/ways things were supposed to work that did not happen when we were there... The funny thing is all my comments were about not going to Pier B on a boat anyhow because of the mistreatment and terrible service we received, I never said anything bad about the hotel/bar... What a joke!!! I recently found out I was banned by Pier B after leaving a review on a third party site. This was after they had already blocked me from FB and deleted older reviews I had left and creepily contacted others that had commented on my FB posts to say I was being untruthful. Yet they never contacted me... Ridiculous. I will be taking my money, friends, and boat to the Clear Water Grille or Barkers Island, that's for sure! read more

Pier B Resort - Resorts Near Me - Duluth, Minnesota

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Beautiful setting spoiled by drones buzzing. Management should do something about it.

I'll start with the good: really great location. Very nice walk to canal park and the DECC for a concert. Beautiful view of the harbor. Awesome outdoor jacuzzi year round. Up to date, industrial chic look. Clean room. Kitchen open late. Check in staff was helpful and very friendly. The not so good: beds are terrible. My husband and I slept in two different beds because we would roll towards each other on a single bed. Rooms are NOT sound proof. We could actually hear someone peeing in their bathroom through the walls. Restaurant Sunday breakfast buffet was just not good. Regular dry scrambled eggs and rancheros style, rubbery pancakes and a bit better French toast. Rubbery sausage links and okay bacon. A nice selection of fresh fruit and pastries. Really bad coffee. Restaurant staff seemed inattentive. I had to walk up to the hostess stand to ask for cream for my coffee. Water was never refilled. Even worse: while waiting for coffee cream, I saw the guy behind the grill line wipe his nose TWICE and scratch his ear once with his bare hand. I pray he wears gloves when preparing the food. Overall, this place has real potential but they miss the mark. Our stay was not worth the $250 (before taxes). We will not be staying here again. read more

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BEWRE. This is a 1-2 star hotel charging you 4 star prices. It's a totally self service hotel. No bell hops. No service elevators for staff. Trust me, it's not fun fun riding the elevator while holding your breakfast snd your nose because you're riding with trash or dirty linens. The water pressure was very weak snd for 2 days, I had very Luke warm showers. Also upon checking in they tell you about their breakfast for you. What they do t tell you is they charge you. There are NO prices anywhere on the form you fill out. They make you charge to the room. I WILL NOT recommend this hotel to anyone, nor will I visit again. MAJOR RIP-OFF and DISAPPOINTMENT. read more

Poor customer service and snotty attitude. Just wanted a few cocktails with family after the death of our mother this Easter and totally unwilling to accommodate seating for us together even outside the restaurant/bar. read more

Stayed a week ago. Dog friendly room. This is our 4 or 5th stay. Always great room. Great bed! Great sheets! We enjoy the outdoor fire pits and views of the Lake. Nothing to not like except room prices on weekend during events. Looks like Pier B has added more fun new things to do since our last visit but it was to cold to try out the cart rides. Food is great at their restaurant too! Thx Pier B for helping our vacation be great! read more

We've been here three or four times and every stay has been great! I'm kind of a germaphobe, but these rooms are SUPER clean, and even smell good! The staff has been very pleasant, whether talking to them on the phone, checking in/out, or just asking questions. We love staying here because the view is fabulous and you can walk to Canal Park in about ten minutes, all with a nice view of the lake. I've stayed in other hotels in the Duluth area, and this is by far the best. Enjoy! read more

I would say that the place deserves a little better rating. The place is very nice, the location in front of the bay gives a wonderful, peaceful, relaxing view. The amenities are many and very enjoyable for all ages. The service is very professional and kind. Sadly, to say there is one thing the ruins all the beautiful scenery and the nice place and the wonderful people working there. Dogs! The room smell like dogs, the sheets despite, I assume they are well treated they smell. It looks like the dogs jump onto the beds. Frankly, I would like to recommend something. Remember the time we used to have "smokers" around us. The hotels used to have floors and rooms for smokers and for non-smokers. Well, this is my recommendation. Establish a dog floor. The rest for non-dog passengers. Please! Another comment is the Silos Restaurant. Nice view, service is great. Wine list pretty small. Food, there we have a problem. We order breakfast Sandwich. The sandwich was OK, the problem were the hashbrowns. They were mushy and like a puree. Not tasty or even looking as hashbrowns. We had dinner and order Seabass. The Seabass was fresh but to small for the price and mine was a little undercooked. The Calamary were good. read more

We managed to get the last patio room for this weekend. It was booked last weekend and next weekend. This must be the hot new premiere resort! When we arrived they opened the door for us and offered to park our car. Hospitality on arrival. The hotel is a bit contemporary, industrial and warm comfort. Our patio room was right on the harbor and steps away from the indoor pool and the outdoor hot tub. It's great that ship pass right by our window! There is a thermostat for temp control, a Keurig and a nice wine type fridge. No microwave, that was disappointing. The bathroom was clean, had plenty of towels and a ceiling fan for ventilation, I appreciate that. The beds are soft and comfy with plenty of pillows. We want to come back for Bentleyville, which is right next door! Great location. Nice hotel. read more

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Great facility! The room is spotless and comfy. The staff at the front desk is friendly and helpful and welcoming! It's pricey here but worth every cent!!! read more

This hotel is beautiful inside and out. It has a pool indoors with a year round OUTDOOR hot tub which is super cool! on't worry, it's surrounded by glass so you won't get too chilled on those blustery winter days. The rooms are nicely decorated and have some fun features like the bathroom door is a sliding barn door that when it's slid to close the bathroom it reveals your closet! There is also a restaurant onsite, I didn't try the food (although it looked delicious) but we did have drinks and they were good and the bartenders were great. This place is also the perfect stay if you're going to Bentleyville. We were able to walk there! read more

I found Pier B when looking up options for a last-minute trip to Duluth. I wanted something pet friendly and with a view and this fit the bill. Check in went smoothly. We were given tickets for complimentary breakfasts (more on that later) which was not expected but appreciated. We upgraded to a corner unit harbor-view suite which had an excellent view of the lift bridge. The room was slightly dated but otherwise nice. The bathroom appeared newly remodeled. The windows could've used some more shades as a lot of the light streamed in from whatever string lights they had set up outside. The hotel was quiet other than the occasional barge that would honk for the lift bridge. The bed was super comfy, I slept well. The first morning we ordered breakfast which you pick up from their restaurant and take to your room. Neither of the meals we ordered looked appetizing or edible but I'm not going to dock any points since it was complimentary. The grounds were beautiful with lots of parking. There were plenty of firepits and I liked that they had stuff for s'mores every night, we enjoyed doing that and hanging out with our pup around the fire. The hot tub looked amazing, wish we would've had more energy to check it out! The hotel was nice enough for me and I consider myself pretty picky. Next time I visit Duluth I'll be staying here again so I can check out their bikes, game court, kayaks, and all the other fun things they have to offer. read more

Modern hotel with conference room amenities. Nice hot tub option with stellar lift bridge view, but we held off because of the -8° temperatures. Cookies at the desk were a nice touch as was the Keurig in the room. Comfy sleep. read more

I fluctuated between 3 and 4 stars with this review. I loved the view from our room and the whole esthetic of a warehouse turned hotel. The salt water pool was small but adequate if the place is not busy. The workout room was good and I thoroughly enjoyed the on site restaurant and their staff. The difference is as a "resort" it was a 2.5. As a hotel it was a 4.5. The hotel staff doesn't seem to match the vibe that the resort is going for in many ways. Front desk person at check in had taken a call about a double charge and was confused and by the time he was off the phone probably needed a breather as he failed to mention most of the amenities that I had overheard the other checkin person describe to other patrons. The overall experience was not as professional as you would have in other upper end establishments. I don't think it was the wrong staff but rather poor training. A few times during our 2 days stay, we needed to stop at the front desk. Each time staff were in the office with the door mostly closed (only open a crack) so we had to try to get their attention. We decided our questions weren't that important so we just left. On the morning after our first night, housekeeping knocked on our door twice before 10am to clean. Check out is at 11 and we were multi night guests. I didn't think the DND sign would have been necessary. The first time it was about 8:30am. We asked them to come back closer to noon. 10:00 they were back again. Since we had now been woken up twice, we figured we might as well give up on the R&R we came here for. When we left the room for the day at 11:00 we put the "maid service needed" sign up. When we came back that evening I was disappointed to see that the bed just had the blankets pulled up but wasn't all crisply made and besides adding a few new towels and toiletries, nothing was done. Sink and shower not wiped down, etc. I kept thinking, "You woke me up to pull the blankets up on the bed? I would have thought with that eagerness it was going to be a total room turn!" The hotel is less than a year old. In our room (304), there was a deep gouge on one wall and several smaller ones on the walls in the bathroom. Based on the age of the hotel I would expect these to be taken care of and touched up before they get worse. Maybe housekeeping hasn't reported them to maintenance. One of the amenities was an outdoor tent with a wood heated stove. It was a great space but awkwardly still decorated for Christmas on Feb 28. It was designed to be a place to relax and play games and socialize but it felt more like I was in a storage room as it was cluttered with odd objects and the Christmas decor so we didn't stay long. As we ended our visit, the front desk person asked if we were checking out and what room we were in. She didn't ask how our stay was. I guess the biggest difference between a better establishment and this one is ownership of the staff in the experience. They were all doing their jobs but did not represent themselves as owners of our experience. I have a couple suggestions for management as I believe this place has potential to be fabulous. The views are bar none. They have cool amenities like the outdoor hot tub, lots of deck space, and a fire pit with s'more fixings available. 1: really encourage every member of the staff to own the customer experience as if they owned the hotel. What would they expect as a guest? Everything is their job, even if it isn't in the job description. The customer should feel at home and pampered. 2: carry more local items in your "gift shop". The popcorn is nice but the area is famous for wild rice, the cranberry rice bread, maple syrup, etc 3: your hotel book should talk up the amenities, how to use them, who to contact, etc. We were going to use the shuttle one of the times we went to the desk and couldn't get attention so we just drove. We wanted to do the s'mores another of the times but went without. We learned about the tent from our waiter. These were cool things we were disappointed to not be able to take advantage of. As a hotel, the room was quiet, spacious and nice. As a resort, it did not meet my expectations. read more