Staff members are friendly and attentive but the office overbooked the appointment so once you are…read morechecked in and received all tests you can wait from 2-4 hours to see the doctor. This is unacceptable for any professional office. Several patients left after 2 hours because they got tired of waiting This is not the fault of the staff but bad management by the office.

Everyone there is Great. THANKYOU Dr. Warren! Just had secondary cataract surgery on my right eye…read moreand I can see again, SO HAPPY. I couldn't drive at night; I would not drive out of town far. I was technically seeing with only one eye. Dr Warren did a great job. The staff ay Longwood eye are very kind and professional. Highly recommend Longwood eye!

I have never been to a more disorganized, unsympathetic, unprofessional medical office in my life!…read more Not only have I had to wait at least an hour past my appointment start time to actually see my provider there, once he does come in to see me, he can't get out of there fast enough, and never spends more than 10 minutes with me, always making me feel rushed. While I am waiting in the exam room for a technician to start the appointment, they leave all those doors open and I've overheard conversations about other patients, about myself, and staff, and how awful their day is going or how rude or upset the people are they are dealing with! On top of that, I have had so many times that the staff has dropped the ball on completing a request to get a medication pre-approval through my insurance and sent to the pharmacy for me. I've had to play the middle-man between the office, the insurance company, and the pharmacy for over a month now, only to find out that the office has not even submitted the requests I keep asking them to do but they keep placating me over the phone telling me they've already done it when they haven't! Save yourself the the frustration and wasted time and go somewhere else. It's unfortunate because I had heard good things about the doctors here but with so many things wrong with the office, it's just not worth my time or my health to go here.

From the owner: Eye Doctors: Ophthalmologist, Optometrist Comprehensive Eye…read moreExaminations, Contact Lenses, Corneal Disease, Glaucoma, No Stitch Cataract Surgery, No Blade LASIK, BOTOX, Intacs for Keratoconus.

If I could leave a -1 I would. They double book, over book and are poorly managed. After the tech…read moredid her work I was told that there were 4 people ahead of me to see the Dr. ONE HOUR later when I asked there were still 3 people ahead of me! This is what its always like.. And they're booking apprs every 15". What????? Going to jam as many people in a day as possible to keep the earnings up there.No customer respect. I've another medical condition which means that I CANNOT be waiting for 2 to 3 hours for an appointment.

I went in for a routine eye exam. Dr. Benoit was the most sexist man I have encountered in a long…read moretime. His casual comments about women made me cringe. He went on and on about his experience with golf (he is clearly not an athlete) and how women who are good at golf should just let men win if they want a date! I asked him if he would just pretend to not be a good eye Doctor so that he could impress me? He said he had gone to some big event where ladies were playing golf a few years ago at The Orchards and wow, they could really hit the ball well. I informed him that that big event was in fact the US Open. And like wow, I can hit the ball too. He never explained what he was doing to my eyes (putting drops in it). And he acted like something was wrong with me when I flinched at the drops going in. I asked him if I was the first person that had ever had that reaction when a stranger was dropping fluid into someones eyes? I just wanted to get out of there. Never going back to that place again.

They could improve almost everything. They blew off my appointment twice and then when I got there…read moreon the third time, I sat for 45 minutes with no one taking care of me I will not be

I love this place. They were able to get my complicated prescription pretty much perfect. I can…read morefinally see out of a pair of glasses again. They're so kind and very helpful at frame fitting and fixing glasses! The negative reviews I do not understand at all!

I was referred to Dr Rioux because my eye doctor was concerned about glaucoma (in my late 30s). My…read moreeye doctor said I had low pressure, but Rioux and her assistant said the pressure was high (without a thorough exam). I was told drops or surgery were my only options. I wasn't comfortable with the entire experience - including the always full mini waiting room in a spare exam room. No sooner would one patient go in, two more would appear. I left feeling bullied (by Rioux's assistant) and questioning their diagnosis. I got a second opinion from another eye doctor - no glaucoma and normal pressure. Rioux and her team seemed more interested in seeing how much money they could make off my insurance company and I and they had very little concern for my eyes. I'm so grateful I refused the unnecessary drops and surgery!! I would NEVER let Rioux near my eyes again.

I was referred to Dr. Rioux at least 5 years ago for Glaucoma treatment. I am a rather technically…read moreminded and annoying patient. Dr. Rioux has always graciously explained any of my detailed questions to my personal satisfaction. My Glaucoma has required a mixed strategy over these years and my condition is now well controlled. Her regular examinations not only monitor my Glaucoma, but also watch for my hereditary possibility of macular degeneration, as well as any sign of diabetes. Dr. Rioux also performs surgeries in Springfield and staffs a number of Connecticut Valley clinics, besides Greenfield. If she is just out to make money, she'd never have the time to spend any of it! The major part of her waking life seems to be dedicated to her patients. I am 65 now, and am headed for cataract surgery, with her. I have absolute faith in her ability and look forward to being able to see correctly, again.

Excellent experience and customer service from Roxannne and Jared. Had to go for recheck after…read moreinitial glasses weren't correct and they were very accommodating. Could not have been more helpful to rectify problem in timely manner. Thank you to both.

Took personal time off of work after scheduling an appointment online with BJ's optical only to…read moreshow up and be told they didn't have my appointment on file. Showed the receptionist my confirmation email and she blamed it on faulty equipment. She said thank god there wasn't another patient waiting and that it would just be a few minutes while the doctor finished up with another patient. Strangely she let me know that she texted the doctor to let them know I was here. Wouldn't you usually just pop your head in the exam room to let a doctor know that? After waiting for what ended up being 20 minutes and asking how long a typical appointment would take, I realized that unless the doctor showed up in that moment, I would not be able to make it to work on time. Frustrated, I let the saleswoman know that I would have to reschedule. As I walked past the exam room, I couldn't help but notice that the door was ajar with the lights off and nobody inside. This confirmed what I had began to think when she told me she was texting the doctor, and that was that the doctor was never there to begin with and was either late or called in to do my appointment. I just wonder how long they would have let me wait, causing me to be late to my own job which at my place of employment is not acceptable. Was hoping that my fear of going to BJ's for an eye exam would be met with a pleasant experience. Instead, I used 4 hours of my personal time at work in order to have a terrible experience. That's time and money I won't get back. Thanks BJ's Optical.

I have dealt with a myriad of health issues...some serious...over the last 2 years. M PC has been…read morethe best!!! I could not ask for anyone better! Have never waited longer than 10 mins. in waiting room and I usually get an appt within a few days. In the midst of all this, I lost my husband of 20 years. Again, my PC was very supportive...I even received a sympathy card from them. I cannot recommend this group highly enough. I do not understand the negative reviews!!!!

I have been a patient at Valley Medical Group for more than 20 years and have always been happy. I…read morehave seen the negative reviews particularly about appointment cancellations and staff turnover. I am a physician so I have first hand knowledge about the difficulty of recruiting and retaining staff so I recognize VMG are doing the best they can. Being a patient AND being a health care worker in 2025 is terrible and only getting worse. Regardless, I have always received great care at VMG.

What absolute horrid service. 40 minutes on hold to be told they are NOT taking new patients. My…read moreinsurance told me to contact them. They have no customer service or information about anything. They asked me where I was seeking service. Uh.. Greenfield! Do not use this useless clinic.