Staff members are friendly and attentive but the office overbooked the appointment so once you are…read morechecked in and received all tests you can wait from 2-4 hours to see the doctor. This is unacceptable for any professional office. Several patients left after 2 hours because they got tired of waiting This is not the fault of the staff but bad management by the office.

Everyone there is Great. THANKYOU Dr. Warren! Just had secondary cataract surgery on my right eye…read moreand I can see again, SO HAPPY. I couldn't drive at night; I would not drive out of town far. I was technically seeing with only one eye. Dr Warren did a great job. The staff ay Longwood eye are very kind and professional. Highly recommend Longwood eye!

I have never been to a more disorganized, unsympathetic, unprofessional medical office in my life!…read more Not only have I had to wait at least an hour past my appointment start time to actually see my provider there, once he does come in to see me, he can't get out of there fast enough, and never spends more than 10 minutes with me, always making me feel rushed. While I am waiting in the exam room for a technician to start the appointment, they leave all those doors open and I've overheard conversations about other patients, about myself, and staff, and how awful their day is going or how rude or upset the people are they are dealing with! On top of that, I have had so many times that the staff has dropped the ball on completing a request to get a medication pre-approval through my insurance and sent to the pharmacy for me. I've had to play the middle-man between the office, the insurance company, and the pharmacy for over a month now, only to find out that the office has not even submitted the requests I keep asking them to do but they keep placating me over the phone telling me they've already done it when they haven't! Save yourself the the frustration and wasted time and go somewhere else. It's unfortunate because I had heard good things about the doctors here but with so many things wrong with the office, it's just not worth my time or my health to go here.

From the owner: Eye Doctors: Ophthalmologist, Optometrist Comprehensive Eye…read moreExaminations, Contact Lenses, Corneal Disease, Glaucoma, No Stitch Cataract Surgery, No Blade LASIK, BOTOX, Intacs for Keratoconus.

If I could leave a -1 I would. They double book, over book and are poorly managed. After the tech…read moredid her work I was told that there were 4 people ahead of me to see the Dr. ONE HOUR later when I asked there were still 3 people ahead of me! This is what its always like.. And they're booking apprs every 15". What????? Going to jam as many people in a day as possible to keep the earnings up there.No customer respect. I've another medical condition which means that I CANNOT be waiting for 2 to 3 hours for an appointment.

I went in for a routine eye exam. Dr. Benoit was the most sexist man I have encountered in a long…read moretime. His casual comments about women made me cringe. He went on and on about his experience with golf (he is clearly not an athlete) and how women who are good at golf should just let men win if they want a date! I asked him if he would just pretend to not be a good eye Doctor so that he could impress me? He said he had gone to some big event where ladies were playing golf a few years ago at The Orchards and wow, they could really hit the ball well. I informed him that that big event was in fact the US Open. And like wow, I can hit the ball too. He never explained what he was doing to my eyes (putting drops in it). And he acted like something was wrong with me when I flinched at the drops going in. I asked him if I was the first person that had ever had that reaction when a stranger was dropping fluid into someones eyes? I just wanted to get out of there. Never going back to that place again.

Caring group of people. Responsive (within reason!) and excellent medical care. My whole family…read moregoes here and we love it:

I am so grateful to have this dedicated caring group for my health care. I have been going to them…read morefor many years and so has my husband. We have been well cared for always. The group has a lab, X-Ray, and pharmacy on site as well as other services. They have always been kind attentive and helpful. During this covid crisis they have taken extreme measures to keep their patients safe and healthy. I wouldn't go elsewhere.

Excellent experience and customer service from Roxannne and Jared. Had to go for recheck after…read moreinitial glasses weren't correct and they were very accommodating. Could not have been more helpful to rectify problem in timely manner. Thank you to both.

Took personal time off of work after scheduling an appointment online with BJ's optical only to…read moreshow up and be told they didn't have my appointment on file. Showed the receptionist my confirmation email and she blamed it on faulty equipment. She said thank god there wasn't another patient waiting and that it would just be a few minutes while the doctor finished up with another patient. Strangely she let me know that she texted the doctor to let them know I was here. Wouldn't you usually just pop your head in the exam room to let a doctor know that? After waiting for what ended up being 20 minutes and asking how long a typical appointment would take, I realized that unless the doctor showed up in that moment, I would not be able to make it to work on time. Frustrated, I let the saleswoman know that I would have to reschedule. As I walked past the exam room, I couldn't help but notice that the door was ajar with the lights off and nobody inside. This confirmed what I had began to think when she told me she was texting the doctor, and that was that the doctor was never there to begin with and was either late or called in to do my appointment. I just wonder how long they would have let me wait, causing me to be late to my own job which at my place of employment is not acceptable. Was hoping that my fear of going to BJ's for an eye exam would be met with a pleasant experience. Instead, I used 4 hours of my personal time at work in order to have a terrible experience. That's time and money I won't get back. Thanks BJ's Optical.

Very poor customer service given to my husband. Went in to get my husbands new lens and they…read moreordered the wrong ones. Owner told us that he's never wrong, he doesn't make mistakes and that my husband must of been wearing a different pair. We told the owner these are the only ones he wears (he has a second pair that he never wears). Owner called us liars, again saying he never makes mistakes and said my husband must of worn a different pair. Owner kept calling us liars and saying he never makes mistakes, only offering to "work with us" when we requested a refund. Finally got our money back and complained to the optometrist. Will never go there again or recommend them to anyone.

Really great service. All the staff there were helpful and friendly. Not a long wait time at all…read more If you need new eyeglasses or just need a quick adjustment to eyeglasses you already own I highly recommend this place. They also have a wide variety of frames to choose from. I went because my metal eyeglass frames were broken in one spot. They were quickly able to weld them together again in about 5 minutes!