As a long time local, believing in using local business, I have NEVER been so disappointed in a business! DON'T CALL OR USE PIKA GLASS OR MIRROR-- EVER!
Lets just start with customer service and what the owner stated to me today.... "F##@ You, your windows are in the dumpster, and you can get your money back, we don't need your business" HANG UP! .... I sat there in shock thinking it was a prank and called back to... " F@@S You Don't Call back, your windows are in the dumpster".
So for the story:
On June 29, 17 I contacted Pika Glass to replace a few windows in our home (ps I am a Breckenridge local, born and raised). After trying to call with no answer or return call, I sent an email, and finally 3 days later got a response that they could do an estimate on Aug. 22. Aug 22nd came, and I arranged my schedule to be home, and NO SHOW.
So I called. They rescheduled, for a week later, NO SHOW. Still thinking we are all busy, and it is a small town, I did not give up on the small business with the tag line "We are not big, but the best" , they came days later (unscheduled) with a 10 minute notice and I rushed to get there for an estimate. Again, trying to support local business.
Measurements were taken, an email came, I paid my down payment, knowing that things were delayed due to the hurricane season. I waited.
December 10th (my busy time) I contacted them to see when the windows would be able to get in, they said they could do it this week (yes, must have forgotten to call me to tell me that they could, or just were too busy). They came... WRONG SIZE WINDOWS! Okay, we all make mistakes.
So it is.... January 11th I call (again I call, instead of them calling me), they say, yes your windows are in, we can only install on Tuesday January 15th (today), which I state doesn't work good for me, but I will make it work. After waiting for hours finally call, as they said they would arrive between 10-12 noon, 2:30p call to ask 'what time can I expect them, as we have been waiting all day'.
The receptions, Kimmy, gets flustered, as I too was frustrated for incorrect information after 5 Times, and I stated that I would like some consumer experiences, and hope they can learn from this for future clients, and so the owner Arron Prince gets on the phone and quote on quotes says...
" F##@ You, your windows are in the dumpster, and you can get your money back, we don't need your business" HANG UP! .... I sat there in shock thinking it was a prank and called back to... " F@@S You Don't Call back, your windows are in the dumpster".
After Waiting almost 6 months... this is the customer experience I get, and NOTHING for the down payment I paid Sept 5th, and NO WINDOWS!
Dang well Pika Glass.... you don't need my business or ANY of Summit County!
DON'T USE PIKA GLASS, they are unprofessional and don't need any Summit County Homeowners, or Businesses to contact them EVER! No one should ever have an experience in business like this... Please read and don't USE PIKA GLASS AND MIRROR! read more