I paid for 2 accounts of their 1 week UNLIMITED pass. It's $50 or so. 1 week is 7 days. They rarely answer phone calls and they never answer e-mails.
Just beware before pre-purchasing any membership, that they have every limited spots and most days are "waitlist only". It's like this for at last a month out. I kept calling to inquire, and finally the studio manager got back to me, and I asked her if she can roll over the days I won't be able to get in since most of the days were waitlist. The only things she responded with were to gaslight me and say, "well look at it this way, even if you only take 2 classes in your pass, it already pays for itself since one class is $45". I was flabbergasted at her response, that I just laughed it off. No girl, I paid for unlimited classes 7 days, I expect to take at least 1 class for exactly 7 days, whether you have to roll-over the credits due to your over bookings. If you're having issues with not having enough carriages, or your clients overbook, then why advertise to new clients? It's a bait & switch marketing, and scummy.
She did help me with delaying my membership start-date to my request. Also she kindly called me early morning the next day to alert me of a slot opening up. Which brings me to my next point, that she eased my concern of "waitlist" bookings, which can open up on the spot or half hour before, even mid-day classes. I'm not a retired person or just laying doing nothing where I can't attend an opening for their waitlist with little notice, or random times in the middle of the day. That comfort gave zero relief to me.
I am still waiting to join my first class, and already another issue arises. My 7 day UNLIMITED pass isn't allowing me to book now without prompting me to pay $45. I tried calling, texting, emailing. Nothing. I'll update for any developments. read more
