Went to ask a question just before 623pm 11/24/25 about a job I have for Pilates casting video. I wanted to attend a class or pay for some time to make a video. Yet, I didn't get a chance to ask my question and the instructor turned me away and told me no thanks. I replied I didn't even ask my question, she was like. I know, I am not interested. She was a burnet female instructor. I felt disrespected and was not given a chance to speak. Very rude. I'll go elsewhere to find some instruction on technique and form for my video. God people no and days are so rude. She needs some customer service training or could have referred me somewhere else. read more

Worst money grab studio in the area. Won't refund any part of your payment for instructor training if you have a medical emergency. Not sure why they even note part of payment as deposit as they have 100% no refund policy. Is this legal?? No, it's not. And it's predatory. I and a few other students reported them to the better business bureau and the California department of consumer affairs. This is not a place of respectable practices. read more

Do NOT sign up and do NOT give them your CC. They have fine print where if you sign up for 30 days pays it auto renews. I have asked to cancel and they have STILL charged my account 2 months later. I counted a total of 22 emails where I asked them to CANCEL. They have been charging both my CC and my debit card monthly fees. I'm now going through a formal dispute and complaint with my bank and BBB read more

Pilates Room Studios - Point Loma - Pilates Near Me - San Diego, California

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Well. The class times are impossible to make. AND! You're only allowed ONE class a day.... regardless, if you attend the class or not.... I can't tell you how many times I would schedule for X time, then I'd hit traffic or have to finish up doing something at work. You CANT change your class, you can't move a class time, you're shit out of luck so if you're stuck in traffic and you can't make class - that's your ONE class a day. It's a complete scam. For almost 200$ a month unlimited, we should have the ability to change a class time. The app sucks. Super buggy. The instructors are great, most are friendly. The bathroom in the PL location has no lock. Good luck peeing and not having someone open the door on you. Again, for almost 200$ - fix the lock. Whoever is in charge of responding to customer service is horrible. Super unfriendly, almost rude, they take today's to respond IF they respond. when they do respond, they will only answer half of your question. There's no phone number to call. None of the instructors can help you with anything to do with classes or billing or scheduling or anything. This place is all right it's definitely not what it used to be and it is way too expensive, especially due to the limited class time and nonexistent flexibility of rescheduling read more

Great workout. =] I love Pilates Room and have been going to to Pilates Room for about three years this upcoming summer. I've been hooked and started originally at the Carlsbad location and have explored the Mission Valley location (their reformer machine confuses me as it is slightly different), and lately have been going to the Point Loma location since December. PROS: awesome workout, great instructors (love Sheri, Tricia, and Sammie), an abundance of reformer machines in the larger studio, variety of class styles, challenging and rewarding group classes, nice location CONS: parking can be tricky in the evening as this is shared with 24 Fitness, Vons, and Buffalo Wild Wings etc. read more

Please do yourself a favor and NEVER sign-up for a class at this sad excuse for a studio. "Coach" Melissa is ill-equipped to coach anyone. I walked into the studio for my first class during my month long trial (which I convinced 3 friends to do along with me), and Melissa had her head down looking at her phone. She was the only person in the room. I expected a warm greeting or at least a hello, as I walked across the studio but she didn't even lift her head. I make it all the way across the studio and she finally lifts her head and goes "Is this your first class?" To which I responded that it was. Her response was, "I need your ID." Head still down, face in her phone. Ok, fair enough. Maybe she was just having a slow morning. I reach into my wallet to hand her my ID and she spits out a computer-like spiel about injuries. I responded that I had a minor surgery but had been cleared to work out months earlier. She hands me back my ID, tells me she needs a doctors note. I repeat that I was cleared months ago, that I lift heavy regularly and have no restrictions. She again responds that she needs a doctors note. Monotone, no eye contact, still looking at her phone. Now I understand legality issues, but I've signed a waiver and there would've been nothing stopping me from lying to her about my surgery. So I ask her what the time limitation is on a surgery... she says there isn't one, so if I've ever had a surgery she would need a doctors note. I responded that I had a cesarean 12 years ago, does she need a doctors note?? Her response was yes. Again, with compete disdain. Her demeanor was confrontational, argumentative and completely shocking. Believe it or not she started to repeat herself over and over, "I need a doctors note. I need a doctors note..." Mind blown, I walked away. I own a small business myself and I would be appalled and embarrassed if any of my employees treated our customers with such disdain and disregard. Always remember that when a customer has a good experience they tell 3 people, when they have a bad experience they tell 10. read more

Today's traditional pilates class by Katya was one of the best classes I have attended. I have attended Pilates classes at many studios in many other places in San Diego and elsewhere. Today's class was one of the best in my memory. Clear instructions, cheerful encouragement and the moves oh the moves. Strengthening the back and focussing on posture... Undoing all the negative effects of sitting hunched over a laptop all day. Go Katya. And yes, very mindful of safety precautions, social distancing, masks, sanitizer. read more

This place is all about getting your credit card locked in. And as an online studio they are all but in possible to reach. Feels more like a scam than a yoga membership. Yogi/Pilati beware!!! read more

Pilates Room Studios - Point Loma - Pilates Near Me - San Diego, California

I was a member of Pilates Room Studios for 7 years! I got locked into a rate and was loyal to them ever since. My membership renewed last year with the same price point and said it expired in October 2024. I was so thankful I had 5 more years of such a great rate but also felt like that was awesome of them to grandfather me in when I know studio prices have increased. A couple of weeks ago I went to book a class for my new month of classes and it said my membership had expired. I wrote customer service and I was told it had expired. "That's what the computer says." I told her multiple times there must have been a computer error because I was positive it expired in October of 2024. She went on to tell me that I was paying such a low rate and how that doesn't exist anymore. After many back and forth emails there was no compromise. I canceled my membership. It was going to double and be the same price as someone brand new. So not cool. And so not the way to treat your very long-time members. It's a shame. I know almost every instructor and liked the option of going to different studios based on my schedule. I understand that my "new rate" was going to still be more affordable than anywhere else in town, but I can't give this company my money anymore based on principle. I've been in hospitality most of my life and this is not the way you treat clients. ESPECIALLY long time clients. read more

I came and took a power pilates class here at this location. Melissa was a great instructor and kept the momentum going throughout the class. She was also helpful to make sure was I using proper positioning. This room was the largest I have seen so far, many many reformers and it felt like a great open space. There are a lot of other businesses in this plaza but I was still able to find close parking. read more

Pilates Room Studios - Point Loma - Pilates Room Studios- Point Loma - Pilates Near Me - San Diego, California

I have been a member of Pilates Room Studios since 2016 and have mostly been happy with them. Over the years, they have lost great instructors and are offering fewer and fewer classes. While they do offer 4 locations, only 2 of them are convenient, especially during rush hour which is when a lot of the classes are offered. They have raised my rate twice in the last 7 months with no notice. The most recent increase came less than a month after I asked them if it would change and they said no it would not increase. When I emailed "customer service" I was basically told to find another studio despite being a loyal client through the COVID closures and continued paying my same rate for 8 online mat classes that I did for 8 reformer classes. PRS does not care about their current clients and only seeks to get new clients with low rates that they will then raise without notice. They claim they have the best rates, but not when the value of other studio is much higher (more variety in classes, more equipment, unlimited classes, guest passes). It is disappointing the owner only cares about posting on Instagram and TikTok and does not value the feedback of her long time clients. 2/5 stars solely for the one good instructor they have left, otherwise I would rate one star. read more

This location had their grand opening yesterday. So far, I'm not impressed. But I bought their grand opening deal, so I'll definitely go to a few more classes and update if it gets any better. A few notes: -I've been to a few pilates reformer classes in the past, but I don't remember having to purchase "toesox" -- here, it's a requirement (they'll let you slide the first class). -There is no waiting area -- you're just supposed to wait outside if there's a class before your class. Good thing we live in San Diego! -They've extended their grand opening deal for another week -- $19 for 8 classes in a month. -If you have an injury, be sure to speak up. They won't ask. -Plenty of parking spots, but it gets busy with the after-work crowd at 24 Hour Fitness in the same plaza. read more

I love how convenient it is to get here off the freeway. A really large Pilates studio with plenty of space for social distancing. I've taken a few classes here already and look forward to taking another class. Thanks! read more

While the workouts are fun and instructors are helpful, the canceling membership policy is awful. I felt the need to write a review to let people know that canceling a membership is a process and that they refuse to refund people. I bought a 3 month pack, and instructors at the studio told me I would have to specifically continue. In the app, it stated that the pack would expire at the end of the 3rd month. But, I was charged at the start of the 4th month! I have been in communication with the support line, and they refuse to give me a refund. Apparently, in the fine print, it states that there needs to be a written communication 30 days prior to cancel the membership. This was never stated when I booked the 3 months nor was it stated when I talked to instructors. You would think that the instructors would know and communicate to me. They said I can get a credit, which I don't want especially after the frustrating communication with the help line. read more

I love this studio. They offer frequent classes (though, I will say, I wish they offered some Friday early-evening classes/later-afternoon classes on weekends.) But overall, nice facility, great teachers, and very reasonably priced for what it is. I have been going here for 2 years and have no intention of stopping...in fact, I recently recruited two friends to do the promotional trial they offered back in January. They got hooked and signed up as well! It feels great to feel yourself getting stronger. Shout out to Sheri, Sammie, Tricia, Nina and Wendy--they are great instructors. read more

This review is of the Pilates Room corporate practices. I needed to end my one-year contract early due to permanent relocation out-of-state for a job. I reached out to Pilates Room asking to do so. According to the contract, I could provide proof of relocation and pay a cancellation fee. I provided proof of relocation and was assured that this would all be settled prior to the next billing month (as I would not longer be in the state). A week went by with no response from Pilates Room, despite my persistent outreach. Sure enough, I was charged for the next billing month, even though I was reassured that this would all be settled. Pilates Room has poor, unresponsive customer service, as well as horrible billing practices. Despite having a contract in place with clearly outlined termination protocol, there seems to be no protection for the customer against unauthorized credit card charges. This is no way to run a business. While the instructors at the Pilates Room Point Loma location are great, my entire experience has been overshadowed by the awful corporate runaround that I have been dragged through. To any potential members: think twice before allowing Pilates Room access to your credit card. You may never get it back. read more

Laura, Sammie, and Paige are the best instructors!!! All three are amazing but, Laura is extremely descriptive on how your form should be, on every move, the entire time. It allows me to push myself without hurting myself. I am very grateful. read more

Bought the Groupon for Pilates Room, 8 classes for a month at $25 is a steal. After my Groupon I locked down a really good promotional rate for a years pass that's how much I loved it. I recommend taking Sammie's class if you'd like a really good workout. Each time I take her class, I come out drenched. I also like the fact that Pilates Room has different locations around San Diego. The only thing I recommend is providing a water fountain for their customers. The only real reason why I gave this a 4 star was because they don't have any water for their clients. So make sure to bring a full water bottle. read more

This is the largest Pilates studio I have ever been in, it is huge! I have tried this Pilates room, as well as the Little Italy location downtown and I have to say that both locations have provided me with amazing workouts! The instructors have all been great, and have helped me modify when need be. I would highly recommend checking this place out! read more

This Business took membership dues for months during COVID-19 when they did not offer any services. Very poor way to do business!

Unfortunately, my experience with the Pilates Room was greatly affected by poor corporate management. I ended up moving prior to my one year contact was complete for reasons out of my control. I sent an email to the company asking if I could pay a fee to end my contact early, I was told yes, and then continued to be charged for the remaining four months AND am still being charged after the 1 year is over! This is very frustrating to me as I have not been able to attend any classes for a number of months. Regarding the Point Loma location, I had some awesome experiences with a few of the instructors, but there were also times that instructors did not show up because only a few people had signed up for the class and I was never sent any notice. read more

I'm not sure what the negative reviews are about because I've been attending Pilates Room for almost a year and have been having a great experience. I started with a $25 8 class in 30-days special and loved it so much that I signed up for the all locations monthly membership. I started Pilates at my Chiropractor's suggestion after suffering a lower back injury that he attributed to a weak core. Pilates has done wonders for my core and overall strength and I owe that to the instructors at Pilates Room. They all have different teaching techniques (some tougher than others) but focus on the same principles. I frequent the Mission Valley, Mission Gorge, and Little Italy locations and was looking to try out the new location so I signed up for a Saturday morning Tabata class with Paige. I enjoy Paige's classes because they're tough but she's excellent at explaining and demonstrating the moves, and reminding you of proper Pilates breathing techniques. They have the more manual Balance Body Reformers at this location which I have actually come to prefer over the Allegro's due to their ease of manipulation. I like that this location is located in a plaza with other shops because you never know when you need to stop by Von's or are in the mood for some Starbucks , a smoothie , or something else after class. There's also plenty of parking which is great. I'll definitely be attending classes at the location more often! read more

I decided to try out the Pilates Room because a lot of girls from work go and really like it, and I was needing something stretchy, long, and lean to balance out my bootcamp workouts that I LOVE. I started out with the 30-day trial and ended up signing up for the 8 classes per month option. My favorite instructors are Paige and Tricia, and one time I had a sub named Wendy who I really liked too. Somehow, all the instructors I've taken class with are effortlessly and naturally beautiful and have really beautiful Pilates-built bodies. Think Kate Hudson! I like Pilates enough, but I admit I don't looove it, but these instructors are really inspiring in the body department! They all look great. I've found what works best for me is finding one day a week that I need as like an active recovery, and I'll go to Power Pilates or Pilates Mix or Arms & Abs or whatever, and then follow it up with Reformer Beginners, because I could spend an hour with my feet in the straps doing circles and getting that deeeeeep hurts-so-good stretch! I live for this part of class! I only wish that they had some kind of sun shade to pull down when the sun is beating down on the reformers in the front of the room, like a see-through one you'd see at a restaurant or something. It'd be so nice! Please make this happen! We can't all take the reformers in the back of the room! And I wish there was a little waiting area and some cubbies so we all had a place to put our things. Other than that, I like the Pilates Room in Point Loma a lot! read more

I really love this studio. I'm new to Pilates and every one here has made me feel welcome. The teachers I've tried have been kind and great, and the workouts are challenging yet so enjoyable. The location and parking here is super convenient too. I highly recommend it. read more

New members beware!!!! I've been a member for 2 years. Now.....I Can't even book a class! I've been trying for an hour and keep getting error codes. Why did they get rid of the simple booking 'mind body' app? The website is poor and out of date They are loosing business and I will not be a member of a company that I cannot book a class that a paid for! Horrible customer service! You can't get ahold of anyone, as there is NO phone number. If you email, no one responds for a week or two!! read more

Pilates Room Studios - Point Loma - Pilates Near Me - San Diego, California

I paid $20-25 for a month of classes! That was an awesome deal until I went to my first class. I teach better Pilates than the teacher I had. She just made me do a thousand crunches and yelled...12345BREATHE12345BREATHE12345BREATHE... really, really fast. There was no concern for safety and did not adequately suggest modifications to the moves or weights. Terrible experience. If I wasn't as knowledgeable about my body as I am, I would have left there injured due to her incompetence as a teacher and a guide. She physically pulled me and pushed me without consent and without clear instructions. I feel bad for the people who left the class confused and in pain. I consoled them afterwards and reminded them that it's OK to remove the weights during the class. The company's philosophy is that weight burns calories, so they are going to pack it on and make you move FAST. That's their recipe for success. (insert sarcasm) *Who cares how many people can't walk the next day. That's what they pay for, results!!* This is what drives me to do something better with my life. Not to simply be a drone that payed $3000 for a weekend crash course on how to make people work out to be a part of the corporate fitness world of robot instructors. read more

LOVE THIS PLACE!!! I have been taking classes at the Pilates Room Point Loma location for a little over a year now and am still completely obsessed. My body is so much more lean, strong and flexible than it has ever been! And my abs are totally bad*ss, if I do say so myself! ;) I enjoy all of the instructors and each of their different teaching styles, so I try to vary it up fairly often. My favorite classes are the Tabata ones, so I end up taking classes with Anne, Melissa and Paige the most. Tip: If you are new and want to take a class, check out their website first, as all of the sign-ups are done online (they do not have a front desk). read more

Pilates Room is fantastic. I've had nothing but great workouts with all the instructors I've had. My favorite instructor is Fernanda Krueger who is very knowledgable and knows how to really run a class properly. Communicates very well and is warm and personable. Two of my weekly workouts are scheduled just for Fernanda who is a real asset for Pilates Room in Point Loma. The pricing is a very good deal and signing up online is always smooth and easy. Five Solid Stars. ***** read more

Great studio, nice and big, plenty of parking. Every class I have taken here has given me a great workout, and the Reformer is great for someone like me that needs a tough workout without causing more stress to my lower back injuries. I'm definitely getting hooked! read more

I LOVE PILATES! I was thrilled when they opened up this studio around the corner from my house! Its so nice to not have to pay for parking and the classes are never too crowded. Fernanda and Anne are my girls! They both have different training techniques and are passionate about what they do. Fernanda is amazing and Anne is a breath of fresh air. For those of you thinking about joining I highly recommend taking the beginners class. Don't think your in shape you can do a power class. Go learn how to use the reformer properly in a beginners class. It helps you in so many ways and its not rude to the other people who know what they are doing. Pilates is life changing! So Go Sign Up NOW! read more

I started to go to Pilates room because of a deal I received while walking around Little Italy for the Art walk. I can honestly say I'm so thankful I did! I love the point loma location not only for the parking situation but because of how amazing the instructors are. I love how you can follow your favorite instructor to any of the pilates room locations! The point loma location is also so bright and beautiful! Highly recommend!! read more

I went to Tricia's reformer class. Wow, this studio is huge with 3 whole row of reformers with a lot of natural light!! It was a lot of fun to take a class with a lot of people. Even though it was a bigger class, I still felt like I got a lot of personalized attention on my form when Tricia was walking around the room. I highly recommend her classes. Also, the parking lot can get a little busy but you can always find a spot here - major plus. read more

Two of my friends and I tried to attend the 8:30 pm Pilates Room class at the Point Loma location. We were on time, but the instructor had already began closing up when we arrived, she told us there were only 3 enrolled students. It seemed she was counting on no one showing up, because when we entered she seemed saddened to see us, as if we had cost her a free paid hour of work, which I mean I get that it can be exciting to be paid and not have to teach a class because occasionally none of your students show up--but when they do, show enthusiasm and at least pretend you want to teach the class. Part of paying for a Pilates class is for the experience or else I would just go to the Pilates class my gym offers. After we entered we found out we had accidentally signed up for the Mission Valley class and not hers (our mistake), but we asked if we could just attend this class and she said she could not let us. I get there are rules. We have the 8 class voucher, and so we asked if we could use one of our vouchers for this class then--we were already in the room so we felt like we might as well use on of our remaining vouchers and accept the one we accidentally applied to the mission valley location was a loss. She shut down that idea real quick, and said only the three students who signed up ahead of time were able to take this class today even though the website was going to allow us to register. At that point we got the hint that she wanted us to leave. Her eagerness to leave made us feel that even she allowed us to take the class she probably would not have helped us get a good workout in. We left around 8:35, and she left two minutes after. I don't think she realized we were still within range to see her leave. We found this ironic because she claimed to have 3 students signed up for the class, which we saw online was true--yet didn't even wait 15 minutes to see if someone would show up, yet encouraged us to go to the mission valley class late. Which is obviously confusing, because if the expectation is that you can walk into class late, then that requires an instructor being present. Yet she was so eager to leave as soon as possible. This was disappointing to say the least, because now my friends and I feel like we need to avoid this instructor because she was bent on closing up shop, and giving us the boot. There was no customer service whatsoever. This was only our second time signing up for a Pilates room, and we have 6 more vouchers to go and now we have this sour taste in our mouths from the poor customer service. It is making us consider another Pilates studio with better customer service. There is also no one to call about this, which is really frustrating, because it would be nice to be able to confirm what the basic expectations are for the class, and what happens if you are running late--because things do happen, traffic happens, doctor appointments run late, you sign up for a new class and have issues finding the location, etc. It would be nice to know that classes have at least a 15 minutes no show policy in place as well--so it is fair to both the instructor and the students, because if you sign up and PAY for a 50-60 minute session, you should be able to be up to 15 minutes late and still get your workout in. Life happens, I would hope they respect that fundamental truth. read more

I have been a member of the studio for many years. The classes are convenient and they have several amazing instructors. However the business office is a nightmare. The only way to contact them is via email. They do not return phone calls. During covid I was charged for classes in April and May. (The studios were obviously closed due to the pandemic and although it was nice that they had an option for online classes, I did not sign up for online classes) I requested to be put on hold in the last few days in May. I also requested to be contacted about this. Not only was I not contacted but I was also billed for the month of June when California lifted the restrictions on gyms. No one has ever returned my calls stating that they are very busy. The customer service is horrible!! I could go on and on about the poor service and back and forth in emails, (that took from days to weeks for a response) but I am over them. Buyer beware of this poor customer service from the invisible people at pilates room studios read more

Beware of signing a membership after your Groupon!!!! My experience with the studio itself, the instructors, and classes was an overall a decent experience. This review is to warn would be victims of the way they have their membership structured to trap you into paying $100. We are a military family and are retiring after 20 years and I sent an email to notify them of our relocation end of June. I was then put into an email thread with multiple different reps handling each reply and asking for more and more info to verify I was in fact relocating. After sending a contract with our names and new address verifying closing on our home in a different state I was then notified via email by Cathy (the problem customer service rep) that not only did she not honor the original email request from William but that she had at that point auto debited my account $100 for ending the membership early. She jumped on this thread, gave no warning and did in fact that evening take $100 from my account. This in turn cause an overdraft and then a series of emails back and forth to ask her to escalate this due to her methods and that I had done everything the initial rep had asked. This turned into a steam of emails back and forth for the next 48 hours to which after requesting numerous times that she allow me to talk to a higher up, manager, or supervisor... and never did. I have no clue how they have this person set up who does customer service but she is toxic and is basically accessing accounts without prior authorization for additional monies above and beyond the rate of the membership. The way they have this set up 'by law' as she kept saying is that you for ANY reason need to leave, move, etc you will still be liable for the $100 fee. I am currently in the process of generating more paperwork for Cathy to allow her to not hold the money she took hostage and I am doubtful that this will in fact resolved it. I would be VERY weary of the way they have their "customer service" set up and the way the studio works is it's not open unless a class is going on so you can't just go in anytime and talk to a human being on matters like this. The time I have wasted is pitiful between emails, calling my business bank to explain, getting more and more paperwork to get my own money they took back and on and on.... DO NOT forget to read the fine print after they lure you in with a super cheap Groupon - you will be stuck and have no where to turn. I would like The Pilates Room to know they have chosen a horrible way to resolve customer issues with this 'customer service' rep Cathy. read more

Went this morning and had such a great work out. Not only is the studio HUGE, the entire wall is glass windows and we saw the sunrise during class. Great instructor, made corrections to my form and pushed me just enough. Love this studio. read more

Like many others, my review is for the company not the instructors. I had to contact customer service when I realized I had been being charged twice a month for the past several months. After multiple attempts trying to contact someone (since no one ever answers the phone and it takes days to weeks to get an email back,) I finally had a correspondence with someone who insisted I "purchased two memberships" and there was nothing they could do about the extra charges. I have no idea how I would possibly have purchased two memberships especially since they were claiming that there were made a few days after one another. They refused to credit me back for the months I was charged twice so I had to take dispute the charges with my credit card company who funded me back. Then a year later, after receiving constant emails about my "outstanding balance" and "delinquent status" I reached out to them again and reminded them of my experience with them last year, that I terminated my membership and my credit card company had blocked them from further charging me and that I had not been in the studio for over a year. I was then told that they had "no records of receiving any notice of cancellation" even though I have the exact emails, and that I was " responsible for all the accumulated payments and incurred fees." I had to once again call my credit card company and get a new credit card ordered in order to avoid being charged by this company any more for services that I was not even receiving. The customer service here is horrific, the people who operate the company are extremely disorganized and don't have records of past correspondences to back up their accusations. It will be a good day when their name no longer pops up in my email. read more

Favorite new place to workout. Instructors are awesome and they want to get to know you. So many class times to choose from! After my trial I had to get a full membership. Recommend this place to everyone!!! read more

Love this place! I always get a great workout and the studio is clean, conveniently located and inviting. I try to take any class that Sammie teaches because she is amazing! She is tough and her workouts will make you sore plus she is super funny and sweet. Highly recommend, especially the intro deal read more

I am obsessed with this place!! I started going here after my best friend encouraged me, and now I am addicted. The class is extremely warm and inviting, they have all levels of classes for everyone, and it's extremely reasonably priced! I recommend everyone tries it! read more