Avoid at all cost. Paid for a premium inspection--got major oversights, expensive repairs, and no integrity or ethical responsibility
I purchased the premium inspection package from Pillar To Post Home Inspectors Dalfino Team, which included thermal imaging and was backed by their advertised Enhanced Customer Satisfaction Commitment + Guarantee--both of which factored heavily into my decision.
After moving in, I discovered multiple serious issues that were clearly present at the time of inspection but were not reported. These included uncut soffits, missing grounding wire, insufficient insulation, mold in the crawl space, foundation damage, and more. I provided detailed image proof with timestamps and metadata clearly showing these were pre-existing conditions at the time of inspection.
The reason this wasn't raised earlier--within the first year--is because I was managing the move alone while working full-time and attending school. The volume of unexpected repairs was overwhelming, and at first, I believed they were minor issues I could handle quietly. But over time, the scope and cost of these problems made them impossible to ignore. I'm speaking up now because it's important to hold the inspection process accountable and to seek a fair resolution.
I genuinely tried to resolve this amicably and in good faith. However, Pillar To Post Dalfino Team outright denied responsibility, blanketing the issue with a one-year limitation clause--which is especially unfair given that these were pre-existing defects during the inspection. I reached out seeking accountability and a refund of the inspection fee (at the bare minimum), along with reimbursement for material costs related to the missed items. Despite submitting this evidence and requesting a fair resolution, Pillar To Post Dalfino Team refused to engage meaningfully. Their response was a blanket denial--even though the issues are structural or installation defects that could not have developed within a year and were clearly missed.
In their own words: "Even if the underlying claim is valid, a court will dismiss the case because the 'clock' for seeking a legal remedy has run out. We will not be making any offers to you, and we will not be responding to any further correspondence regarding an inspection from more than a year ago." This response made it clear that Pillar To Post Dalfino Team's priority is protecting their fee--not honoring a valid claim or standing behind their inspection.
The inspection gave me a false sense of security. Had I been properly informed, I could have negotiated repairs into the sale or walked away entirely. Instead, I was left with no leverage and thousands in repair costs that should have been anticipated.
Pillar To Post Dalfino Team's refusal to address the substance of my concerns contradicts their own "Enhanced Customer Satisfaction Commitment + Guarantee." Their response ignored the actual evidence and showed a disappointing lack of accountability, integrity, and ethical responsibility. I'm sharing this so others can make a more informed choice and not rely solely on the brand name or package promises. I would not recommend Pillar To Post Dalfino Team to anyone seeking a thorough, accountable, or honorable and ethical resolution. read more
