We hired PPP to chip out our existing pool, repair cracks, replaster, replace the ladder, install an auto-leveler, and replace the pool light--basically a brand new pool. The quote was on par with other companies, and our pool guy had recommended PPP so it seemed like a no brainer. It took a really long time for the work to be completed, and there were nonstop additional costs all along the way. The gentleman who did the quote botched it, and at one point we had 4 gentlemen from PPP come out (including the gentleman who gave the quote) to our house to discuss all of the additional costs. They bickered amongst themselves and told the gentleman who gave the quote that he did a poor job, and then they walked him around the yard to give him pointers of where he should be looking for future quotes. It was awkward and unprofessional, and in the end we agreed to split the cost. After that, communications became extremely curt, all of the work seemed to be done much more sloppily, and we are still waiting for them to come back to fix the ladder that they installed incorrectly. When friends ask me who did our pool, I tell them "Pima Pool Plastering, but I do not suggest you use them". read more

Excellent service, on time and frank was very helpful explaining the cemetery of the water to me. Highly recommend this company. Excellent pebble scape job. Gordon Dudley read more

Did a beautiful job on our pool and it was done in the time promised, even with some rain delays. We went from plaster to pebbletec and added a sun shelf. Also new tile, and expanded deck. It was expensive but given the quality of the work, it was worth the cost. read more

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I had a great experience with the entirety of a pool replastering, new tile and light fixture with PPP. Crews were timely, friendly and the quality of their work perfect. The start up process when the pool was refilled was step by step meticulously performed over the course of about a week. I am glad consultant Eric Leon convinced me (easily) to go with the Quartz finish over a standard plaster it was well worth it! read more

Avoid at all costs. I originally gave this company one star, then decided to give them another chance. Now that the job is finished and I've had time to really take it in, I honestly wish I could give zero stars. The tile work on my spa is so poorly done--it's visibly crooked and uneven. Some tiles stick out so far they've scratched me getting in and out. The bottom of the spillway wasn't even grouted--just bare tile mesh left exposed. I deeply regret hiring this company. The entire spa needs to be retiled. Do yourself a favor and look elsewhere. read more

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Pima Plastering is a first-rate business which did a wonderful job re-plastering our HOA community pool. The company is great to work with - professional, organized, on time, really nice employees doing the actual work, and super efficient office staff as well. This is a very well-run business and we couldn't be happier with their price, their craftmanship, and the finished product. Thanks, Pima Plastering! read more

Pool resurface looks pretty good (not perfect but OK), but the process was very stressful. Was told it would take 3 weeks - it took 2 months. The crews were good although there was a language barrier and we could not ask questions. It would have been nice if one person was "in charge" of our project and the go to person. Instead when calling the office with a question it seemed like the right hand did not know what the left hand was doing. Also got different guidelines from PP than what the pool surface manufacture recommended. Would I hire again? That's questionable. Would I recommend? If someone specifically asks about our experience I would be totally honest and let them decide but I would not outright recommend them. read more

Do not hire Pima Pool & Plastering! They ruined our popup system when they replastered. Then they told us that we could not prove that our system worked before they replastered. Now why would we spend all of that money to drain the pool & replaster if our pop up cleaning system did not work? Their process took over 6 months. Now our pool is stained & looks worse than before. Please note that the company was sold several years ago. read more

We needed to resurface our pool and was a little nervous about taking on a project during these times of uncertainty . We got a fair estimate and decided to proceed. The office staff is superb! We were kept updated on every step of the process. We did have to pick out a different tile because of availability- but it was our second choice and so we were very pleased with the finished look. There were a couple reschedules, but only due to monsoon. Again, they kept us notified the whole way. Each team that came in to do their part were all professional, friendly and efficient. We love the look of our pool and with the great warranty I'm sure we will have many years of enjoyment. I would definitely use Pima pool again. read more

Pima Pools - Pool with pebble tech surface - Pool & Hot Tub Service Near Me - Tucson, Arizona

We had 5 bid the remodeling of our pool--based on reviews, this company was the best bet...it is alot of money completely redoing a pool and we could not be happier. We were called the day before to update us on what was next and who would be here...after new pool filled, they returned for 7 days to check that the chemicals were where they should be. A strong review. read more

Pima Pools - Pima Pool Plastering finished work--so HAPPY with the final results--and done in 22 days! - Pool & Hot Tub Service Near Me - Tucson, Arizona

Our HOA in-ground hot tub was destroyed by an impaired driver and needed replastering and tile (in conjunction with mechanical work done by another company). Pima did a fine job and we're all happy. As with any construction, be prepared for unforeseen delays, weather, covid delays, what-have-you. Friendly staff. All good. read more

every single crew or team was so professional and cheerful despite the 115 weather. This is aa great company. Coralie McGuire read more

Neighbor having cool deck on sidewalk & they ( Ishmael) put a tarp under truck so responsible professional not to drip oil most dont ?

These guys are amazing. We had the pool replastered with minipebble tec and some pool plumbing work done with Pima Pools. They were friendly, punctual, went the extra mile to get the job done right with no shortcuts. I can't say enough good things about Pima pool and plaster. Dayanah and others always called the day before to let us know who is coming, when, and what they will be doing. They paid extra attention to what we wanted and made sure we are happy with the work. Highly recommend them for remastering pools!! read more

Pima Pools - Pool replastered w Pima pools - Pool & Hot Tub Service Near Me - Tucson, Arizona

Inially contacted them on Mar 2nd for pool resurfacing.. We wanted to see the options for the Stonescapes they offered and was told they would not go any further with us until they had a signed contract and a 50% down payment. My husband made a special trip to Tucson to pay as we were very anxious to get started. We rec'd a text stating that a serviceman would come out on the 17th of March to drain the pool, then a different set of servicemen would be out the following Monday (mar 20th) to begin the demo phase. As would turn out to be a pattern, no one showed up on the 17th. When we called the office, we were told the text sholdn't have been sent as we weren't scheduled for the 17! Huh?? Then why was the text sent? "I don't know" was what we got. Over the next two months, that was our expereince with Pima Pools. Text and emails sent, both my husband and I changing our schedule, then waiting for techs who didn't show up because, the techs didn't know what the office was doing (and vice versa). No one in the office seemed to know what anyone else in the office was doing. We wanted accent tiles on our pools steps. The office said we had to pay for the first. We did. It turns out our accent tiles were 15 2x2 inch tiles that matched our border. We were charged more than $400 for 15 2x2 inch tiles! Labor for the accent tiles were already included, so $400+ just for 2x2" tiles? Their last tech came out on the 5th of June (a full 3 months!) to fix our pool light. I wouldn't do business with them again under any circumstances nor would I recommend them to anyone who asks. And just for the record, the finish doesn't look anything like the pictures we saw. When I asked the techs about how dark the finish looked, he said it would lighten up once the pool was filled. It didn't! read more

PP&P is amazingly professional. I can't say enough about how respectful and on time they were. The women in their office are extremely well educated in customer service and very polite. They would call ahead of their workmen to let me know when to expect them. Considering they had to jackhammer the old plaster and remove decking they were quiet. The area was clean each time after they left. Their price was really good, but what mattered was how well they did their job. The colors, the coatings, the redirection of water flows has all made my pool much better than it was 30 years ago when I bought the house. Vastly improved! More Tucson businesses should observe how PP&P does business. They do it right! You can't ask for better job. Really happy we choose them. read more

PPP just finished removing our fake rock waterfall and installing a copper spillway, replastering our pool to mini pebble and doing a deck overlay. From start to finish this company and their workers have been awesome. They call to schedule the crews the day before, the crews show up in a timely manner and have all been extremely competent, professional and courteous. I can give them nothing but a 5 star review! It was a very involved project and the finished job is beautiful! I would highly recommend them. read more

PebbleTec rolled beam removal/replacement was a major job requiring tools and skills beyond the homeowners ability. Watching two men score horizontal cuts with a concrete saw made that readily apparent. The jack hammer was just the punctuation mark. From draining the pool to clean up, this company employs skilled craftsman who know their business, are patient and courteous with questions, and managed by flexible supervision willing to accommodate changes on the fly. Calls from the dispatcher keep you informed about each coming days events. This is how to do business. Affordable. Honestly can't say enough good things. Wish they did pool service in my area... read more

I love the results of having our pool replastered and the deck refreshed. Pima Pool was efficient, their workers polite, and the work was done in a timely fashion. read more

Pima Pools are great!! My pool is all tiled and it was covered with years of calcium scale. They removed all the scale and it looks brand new. Great job, thanks Pima Pools. read more

If there were more stars, I'd give them! These people are amazing. I needed to have my 33 year old pool equipment replaced and moved to a different location in a very tight space. I tried three other BIG pool companies in southern Arizona and they all were very slow to respond and all only told me of all the trouble I was going to have doing what I wanted to do. The Pima Pool guy said, "There's nothing that can scare us." He was right. As a retired registered professional engineer in two states and a naval architect, I know a thing or two about pumps, plumbing and electrical controls. I was totally impressed with these people. They are professional, great problem solvers, use only top of the line equipment, practice excellent workmanship, courteous and they show up when they say they will. And their prices are right on the target. I am SO GLAD that the other companies were unresponsive and/or backed out and that I settled on Pima Pool Plastering. I cannot recommend them highly enough. Kudos to Sam, Able, Ernest and Orlando. They are all top level professionals. read more

Pima Pool & Plastering did a fantastic job restoring my 25 year old plaster pool. I got 4 estimates from the larger name pool plaster companies in Tucson. PP&P was by far the best value for the money. The cost for pebble finish was only slightly more than the other 3 companies wanted for basic plaster. They added a lagoon, auto fill and dedicated suction return for the pool cleaner (get your skimmer back). After several months now, I have completely enjoyed NOT working on the pool every weekend! It's almost maintenance free now. It looks new and modern with all new grey colored fittings and steps. The pool was just part of renovating my back yard. I dealt with other contractors for paver patios, walls, landscaping, etc. PP&P was the most responsible company to deal with. Carlos the sales consultant had great ideas and worked with me to design it. Kevin the owner was on site every time his team was there and always returned my phone calls, met with me and ensured any concerns were answered quickly and completely. They finished on time and unlike every other contractor I had work on the yard, they completely cleaned up any construction mess! They completely chipped the old plaster out my 18K gallon pool and I couldn't find a spec of leftover plaster chunks in the yard. PP&P team does a great job. The pool has a great new, modern feel. If you have your ancient pool renovated, add the 3 features I mentioned, especially the lagoon with hole for an umbrella! That's where I'm going be parking my lounger this summer! read more

Pima Pools - 18K gallon, Aqua blue mini pebble. - Pool & Hot Tub Service Near Me - Tucson, Arizona

Pima Pool does not stand by their work. We were highly dissatisfied with the appearance of the plaster which appeared blotchy and gray. It looks filthy at the bottom of the pool even when it is newly brushed. If you are ok with poor quality and minimum standards, this is your company. But if you want a company to stand by their workmanship with a sense of pride, stay away. Would not recommend. read more

3 calls for an estimate and no return call. I just don't understand why they choose to ignore potential business.

hi my name is Bobby I am the owner of ATS one of the largest appliance service company in southern AZ.I do know what good and bad service is. Pima pools is about half way done with my pool renovation. They have been a superb company to work with, they call every day with the next days work to be done and what has been done that day. To my surprise they even call if no one is going to be there. I can have piece of mind at work knowing that they are taking care of business at my home. The office personal is awesome so polite. I had question that where hard to answer so the owner came out to my house to meet me a very down to business man he explain everything never acted like he didn't have time for me. I expect it to continue to the end of the work. I will follow up with you when its done read more

Had complete pool re-plastered. Poor communication. Step tiles wrong color & do not match border. Owner of company argumentative, dismissive & blames others. Vacuum now gets stuck on new drain covers. Seems to have blockage in lines. Phone calls & emails don't seem to get results. Get everything in writing because he does. read more

This is Bobby K.following up on my first review. Sorry it took so long to let you know how Pima pools did on finish up my pool. I have been to busy enjoying my new remodel pool. They continue with the best service anyone could ask for from start to finish. They stayed on time and cost. I will refer them to everyone. read more

Pima Pools is very good at promising to do a great job. The truth is they will not take care of your cleaning heads . They will damage surfaces around your pool. They won't answer your calls after you pay them. I now have to hire another company to fix my pool. They claim that thier employee was new and they are sorry. Wow no experience ! They didn't tell us that before they took our money ! read more