Very helpful swimming pools can be tough Always have an…read moreanswer to keep my pool Sparkling

We hired Twin Lakes to refinish and retile our pool and we could not be happier. They were very…read morecommunicative and showed up when they said they would. The pool was finished on time and it turned out great. We definitely recommend them.

James great job , quick and easy replaced the hot tub pad!…read more Thank you . James is a trustworthy employee and skilled , he's a keeper! Thank you Cynthia Hitson

I had a problem after my fifth year of having this amazing spa and it was a minor problem and this…read moreservice man that came out was exceptional. He was explicit and everything that needed to be done. He even helped me fill up the pool the spa he was kind and considerate and helped me understand how to use the chemicals correctly and he was just a perfect gentleman in every way. The job has been fixed and at a minimal cost. I am so grateful thank you again Rec, Poll and Spa for sending out a great service person.

They have helped me with my pool for years Employees are…read moreexceptional and very knowledgeable

Best pool store ever! Reasonable prices and excellent customer service. We've used them both for…read moresome repair work on our pool and to purchase our chlorine and other maintenance items weekly. All the guys who work here are super nice and always carry my chlorine to my car and put it in the trunk for me. I can't imagine getting that type of service anywhere else. I'm glad this store is right around the corner from my house because they are awesome.

I don't know how this company could even stay in business. I waited over a week to get my proposal…read more So I decided to call to find out if they were going to send it. The following day josh the sales person said he must've had the wrong email address. So I finally received it a few days later. I called and had a few questions on the proposal, and he said he would get back to me with my answers. Waited two more days and still no response. So I could imagine what the service will be they can't even handle the sales correctly. So I bought a hot tub from Rec pool and Spa 708 W. Oakland Park Blvd., Fort Lauderdale. Dealt with a person by the name of Steven Vergas he was very professional and knowledgeable. Typical South Florida, bullshit

I purchased my hot tub in 2021 from this company. It stopped working in February 2026. After a…read moremonth trying to get the service manager to call me back he ordered what he thought would fix the problem. $202 for the part 2 weeks later installed still didn't work. Circuit board was ordered $189 and $330 for installation. Still didn't work. After hours the service tech blamed my breaker. Called an electrician and tested the breaker it was fine. He read circuit board schematic and found the problem. Service tech did an incorrect installation and did not remove a jumper wire. $232 for electrician. Spoke to the owner Larry he didn't seem to care about the service tech incorrect installation or my electrician fee. It is profit over customer service. Never again.

If you're looking for a hot tub this is the place to go! It's not a fancy show room it's just a…read morewarehouse with lots of hot tubs/ Jacuzzi. It's a family owned business which allows for deep discounts. I got a great deal from Mark! I did a lot of research before my purchase so I had lots of questions. Mark answered all my questions without any hesitation. He, even threw in couple extra freebies. I'm so happy I found this place! I can't wait to have my tub installed! If you're in the market for a hot tub or Jacuzzi check this place out, you won't be disappointed!

BEWARE: Worst Customer service they sell you a tub with a crappy warranty and when you call with…read moresimple questions leave you high and dry... When I went to buy they do everything but buy you dinner after that crickets! Careful with Waters Edge Tubs not worth it at all cant even contact the company!

I bought a hot tub that leaked from the time I bought it. Initially I was advised to use an…read moreoutside umbrella that would cover the entire hot tub in order to avoid excessive sunlight that would evaporate the water. I took their advise by buying and installing an umbrella that covered the entire hot tub to eliminate evaporation which didn't work at all. They came and fixed a couple of leaks and charged $400...$400 dollars. The hot tub still leaks and I believe that it sat in their warehouse for several years before it was installed in my yard and perhaps got damaged while it sat. But $7,000 for a hot tub that leaked from the beginning is not right. They probably didn't know it was a leaker, but the guy who came repair some of the obvious leaks commented before he left that there were still leaks present. Not a nice experience with the hot tub I bought from them as I now need to refill it every other week and need someone to come and fixed the leaks I now still have.

Due to the ignorance of the owner/employees, I will no longer patronize this business. They don't…read morecare about breaking Americans with disabilities act laws, a federal law, and couldn't care less about customer service. I was planning on buying a couple bags of their overpriced charcoal and was told that they would not "come near me" because I informed them that because of a medical condition, I cannot wear a mask. Of course neither of the people working there were wearing a mask when I walked in, proving to me that they are more interested in virtue signaling then in reality. As a disabled veteran, I am disgusted that I have to see this behavior in what used to be the United States.

What a great experience renovating our pool/patio. Clint and his crew were very punctual and…read moreprofessional. Clint was kind enough to meet us at tile stores to help us pick out our tile and patio stone. Our pool area looks like a south beach hotel now thanks to Clint and pinch a penny.

Both in store associates and the techs that come to fix issues very helpful and knowledgeable.read more

I stopped in here yesterday on a whim because I didn't want to stop by one of the two larger chains…read more& I needed some test strips for my spa. This shop happens to be on the (literal) right side of the street for me to pop in on my way home. I have a spa which doesn't require much in the line of chemicals or maintenance, but I'll definitely be back.

We are new to the neighborhood and just got a house with a pool, we didn't really know what we were…read moredoing and called these folks and they came to the rescue big time! I am so impressed with their service. Lance and Maurice are just great. They did a house call and did some 'baracuda troubleshooting' as well as walked us through what we needed to do to keep our pool maintained and beautiful. I just can't say enough about how kind and helpful they are at this place. I am very pleased that they even helped us out while we were away on vacation and had a small problem. I am a huge fan now for life and think that their service ROCKS!

Great ownership with expert advice and cares about you and your pool and not about selling you…read moresomething you don't need. Highly recommend.

Been going here for years (15+). First with my dad and now things come full circle as I own my own…read morehouse and come here for my pool needs. Paul and his mom provide personal service and know each of their clients pools and their needs. I can walk in and he or his mom can immediately look at a water sample and tell me the water condition before even testing it. The local mom and pop feel is great and I won't even consider going elsewhere. Give them a shot, you won't be disappointed. Get to know them, you get out what you put in!

This local pool supplies store is the best with customer service and 101 connection. They truly…read morecare about what you truly need with your pool, they never try to upsell you or make you purchased all kinds of chemicals or supplies that are just not necessary for your pool at the current time. Also feel free to bring a water sample from your pool and they will test your water, to see exactly what do you need to get your pool to a safe, clean and clear so you and your family can enjoy your pool or spa. The owners son Brian, Who is the person in charge of the Quality pool truly is amazing with customer service. When I bought my house two years ago it was my first home with a pool so I knew nothing about maintaining a safe clean pool so Brian walked me through every step of the way to ensure that my pool was in the best shape it can possibly be.

I decided to stop paying a company to maintain my pool and do it myself. Part of the reason is…read morebecause I found this store close to were I live. I take water from the pool every week, and they check it, and give me advise how to maintain the water. Since I started doing this my pool has never looked better, and i'm spending a fraction of what I was paying. This store also helped me fix my pool vacuum all at very reasonable prices. The owner are super helpful, and really want to help you. I would recommend this store to anyone who wants to maintain their own pool.!!