Pool turned out great. Employees were all very professional to deal with…read more Dave, the owner, which is also the project manager was very good Michael, the sales manager was also a pleasure to deal with would recommend to friends and neighbors

Amazing customer service. Phenomenal pool tech was in and out in a hour to replace pool light and…read moreequipment gears. Only reason I didn't give 5 stars is because charge for parts was double the retail cost everywhere else.

My hot tub was losing water. I called Southwest Spa Warehouse where I purchased my hot tub and they…read morereferred me to a person named Nate who does all of their repairs. Nate didn't answer the phone or return my call from the voicemails I left. A friend referred Scott at AZ Hot Tub Factory. Scott actually answered the phone when I called and managed to make it out the same day. Hopefully I won't have further issues with my hot tub but if I do, I know who to call. Thanks Scott!!!

Scott at AZ Hot Tub Factory exceeded all my expectations. From start to finish, he provided…read moreexceptional service and made sure I was completely satisfied with my purchase. Highly recommend!

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

I have been a customer to this location for over 20 years…read more The previous owner even installed my original pump. I purchased a refurbished motor for my pool. The motor stopped working in less a week, so I took it back in to the store and was talked to like a child by Paul, because I did the work myself and had questions. Paul specifically was always helpful in the past, but lately however he seems to hate his job and is passive aggressive/rude to customers. Randy is no better as he seems to be running on a short fuse and annoyed by questions we as customers have. Overall this location has changed to the point that as of today this was my last day as a customer. I just asked for a refund and will find another location to find another motor. I think businesses forget customers have other choices and do not have to be treated with disrespect like this.

I purchased a Hayward TracVac on Saturday and immediately had problems wit it. When I went back to…read morethe store the employee first indicated I had installed it wrong. He then told me it wasn't his problem and I would need to take it up with Hayward. He further told me that te problem was caused by rhe design of my pool and I was i would need to take it with Hayward. Good luck with that! Haywards customer service number tells me I have called out of hours but the are open 8:00 am to 8:00 pm. I called at 4:30 pm local time on Monday and got this recording so I thought maybe it was North Carolina time so I called at 6:00 am MST and got the same recording. Anyway, after more than thirty years of doing business at this location I'm done!

Highly recommend A & J Pool Service and Repair. Our pool was filled with algae. AJ was very…read moreresponsive and immediately helped solve the problem. Very professional and trustworthy!

These guys where very knowledgeable and friendly. Showed up on time with no upfront payment and…read moreoffered a good price to replace my pump. They took apart my pump and show me exactly what happened... it was fried!! Water got in and burnt out the drive! It's hard to find honest and these guys proved to be honest.... Give them a chance.

Jaren has excellent customer service, can't always be said for pool guys. Really knows what he's…read moredoing & is very communicative. I have some after photos, wish I would have taken a before, this is a big difference!

Can't recommend this company enough. So friendly and always does an immaculate job on our pool…read more Great communication and started right away on short notice after our last pool guy quit on us. Thank you so much for your service!

! walked in today (5 Jun 26) with outdated pump housing. They helped with my current problems,…read morefixed a couple and gave me solid recommendations. Very helpful, cheerful staff and knowledgeable.

My pump was leaking, and I asked around for recommendations. Perry's kept coming up. And for good…read morereason. They came out to my place to fix the leak, and let me know that the pump itself was about to go (bearings were shot). They offered to take care of it there and save me another trip charge... but I didn't have the funds at the time. I hoped it'd last thru the season. Well, two weeks later it was unusable. Way too loud to run. With the hot weather coming, still water was gonna turn green quickly. Perry's came back out and took care of it. It's now running like a well-oiled machine, and still leak free. Reasonably priced, dependable, and honest. You can't ask for much more than that.

When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.