Bought a Jacuzzi Tub from them (around 7k) 2023. It started leaking about a year in, unfortunately…read morethey had a fire at the store and were closed. I had a repair man out but he couldn't find the leak. so it has leaked for a year or so. Now, it has developed a crack in the shell and is leaking even more. Crafters will not send anyone out to look at it, they want me to submit photos, videos, and proof to manufacturer. I have but they just keep giving me the run around, more hoops to jump through. I wish I never bought this thing in the first place. Probably sell it as is for next to nothing. Essentially no warranty, no support, you are on your own.

I had been searching for a jacuzzi for a long time. Did my research and finally found one at Spa…read moreCrafters. Their sales and installation team are great. I love my jacuzzi and would highly recommend them. Shawn sold me a great tub and threw in a lot of extras without my asking for them. Do your research. Don't bother with 110v jacuzzis as you will have filtration issues. Not worth whatever you will save on the initial purchase. Shawn and Frank were awesome. Really put me at ease throughout the entire process. Tub was delivered, set up and working within three days of purchase. The only delay was the availability of the electrician. However, Kelly (an electrician recommended by Shawn) was worth the wait. He did an excellent job. Awesome company.

I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.

Pinch a Penny Pool Store, I can't say enough about the fantastic experience I had! From the moment…read moreI walked in, the staff greeted me with warm smiles and a willingness to help. Their customer service is truly exceptional; they take the time to listen to your needs and provide personalized recommendations that make you feel valued. What impressed me the most was their pool service. It's absolutely over the top! The team is knowledgeable, professional, and clearly passionate about what they do. They went above and beyond to ensure my pool was in perfect condition, and their attention to detail is unmatched. If you're looking for a pool store that combines excellent products with outstanding customer care, look no further than Pinch a Penny. I highly recommend them to anyone in need of pool supplies or service. They've definitely earned my loyalty!

These guys are good, real good. Raul and his team are flexible and can respond quickly when needed…read more I highly recommend giving them a chance to take care of your pool needs.

Response time is horrible, years in fact. Sheila is a talker, and never returns calls. $ in…read moreadvance, no action.

These folks came over, evaluated my problem told me they would contact me back.. 2 weeks later I…read morecalled multiple times to follow up. but received the run around. We'll get back to you , gaslighting...etc...I won't call back.. recommend you not waste your time.

***UPDATE - The original pump was installed Aug 2024. See image from the manufacturer about the…read moreitem having a 2 year warranty. Further proof that the store / store owner (Adair) does not back the products / services he provides. ANGRY OWNER!!!! Will post the recorded call of his temper and poor service / communication shortly. READ THE REVIEWS & BELIEVE THE LOW RATINGS. Don't be fooled like I was. They got $3,700 of my money and then when challenged, he hung up, blocked my number and email. Class Act!! They replaced both of my pool pumps. Converted them both to Variable Speed, and we went with what they recommended. Tony (installer) was always friendly. The booster pump has failed 2x in less than 2 years (they last about 9 months). During the 2nd installation, Tony readily admitted they have had recent issues with that model (PB4SQ). When I called this morning, I was told someone would call me back. Received a call from Adair (sp?) who continued to cut me off when describing the issue, because he needed to express that it wasn't under warranty. Which was confusing to me, as the current pump has been installed far less than a year. Our call got VERY heated. Once I told him he was being recorded, it was amazing how his tone changed. WAS COMICAL! In the end, his resolution was "take it up with Polaris, have a nice day" and hung up. Then proceeded to block my email & phone number, further showing his respect for the customer and service. Beware...poor diagnosis, poor customer service, poor product & service backing, poor communication.

Braxton worked wonders for our pool. After working with Leslies for over four years, we came to a…read morepoint this past summer after 7 different water tests and suggestions from Leslies managers, just could not get our pool chemistry clear. We heard about Pinch-A-Penny through several neighbors and gave them a try. Braxton tested our pool chemistry and immediately determined that our pool was locked. After giving a thorough and easy to understand explanation, he gave us exact advice and we followed. After 24 hours, our pool was crystal clear! Braxton's professionalism, expertise and customer service gained a customer for a lifetime. Highly recommend.

Infinity Pools didn't just build a pool; they crafted an experience From the moment we started…read moreworking together. They transformed our backyard into a daily family entertainment.. the owner designed our unique layout and made sure to fulfill every request we thought of. They were on a mission to make our dream pool a reality. They weren't just about meeting expectations; they surpassed them with flying colors, mentioning of colors the light shows that are programmed with our pool is really amazing as well! Even after the project was done, their commitment to our satisfaction didn't waver. They followed up on the pool, came out and checked the levels, made sure we knew what we were doing. The relationship built between our family and the owner "Carl" is now a lifetime friendship. We're not just happy with our pool; we love it! , and that's all thanks to them. We do plan to use infinity pools in the future for our next build out (patio and bbq/bar area).

Homeowners, be aware before choosing this pool company. Our…read morepool took nearly a year to complete, and unfortunately, our experience has been disappointing from the beginning. Despite advertising a lifetime warranty, the company has not stood behind its work or honored its commitments. Since day one, we've experienced numerous issues, including: Ongoing equipment problems. Travertine decking that was never properly sealed. Missing rebar in portions of the decking, which has now resulted in cracking. An outdoor kitchen that was left unfinished, forcing us to hire and pay outside contractors to complete the work. A spa that is currently leaking. Spa jets that have never functioned properly and cause water to overflow instead of operating as designed. When we requested documentation for our records, such as the materials, colors, and products that were installed, the company never responded. Our pool was a significant investment, yet we repeatedly had to push back when lower-quality materials were being proposed. After researching the products ourselves, we insisted on higher-quality options instead of the cheaper slide, flooring, and other materials they initially wanted to install. There are many more issues than I can list in one review. My advice to anyone considering this company is to do your research, get every promise in writing, keep detailed records, and don't rely solely on verbal assurances. A pool is a major investment, and you deserve quality workmanship and a company that stands behind its product long after the final payment is made. For this and other reasons we were not asked to complete a review. So I took it upon myself to post this information.

Pinche Pinch a Penny! This place is pretty practical!…read more I was impressed with the merchandise that they have here. If you need to see all the different kinds of pumps, filters, lines, tools, they've got them all. The selection is wonderful! The clerks are happy to help. If you have a jar of your pool water, they're happy to test it for you and tell you what you're lacking, and sell you the chemicals that'll get you to pristine pool water in no time. When it comes to chlorine, they've got the freshest around. Chlorine goes bad after a bit, and their stuff will shock your pool into submission in no time. Bling! They have all kinds of fun pool toys that I drool over, but don't worry- they're all waterproof. The store is facing away from I-10. I didn't know they were here until they sent a bunch of coupons in the mail. I usually only shop here when they send a powerful pinch a penny coupon in the mail.