Bottom line, I purchased a car on 9/26, but I learned the DMV department at the dealer didn't get the paperwork until 10/17, three weeks after the purchase. They got the paperwork out 10/21 and I received from them the license, registration, etc today 11/5, a reasonable 2 week turnaround. My temporary plate expired 10/25 so I was unable to drive for days. Clearly the problem started with the initial processing of my paperwork on 9/26, not with the dealer's DMV department. I escalated this situation up to the Pinebelt owner during this time but because of the initial delay, nature had to take its course. Bottom line- if a dealer can't handle the paperwork with precision, how can I be sure they know how to change the oil? One more thing- the windshield washer reservoir was not filled. I do like the car though! read more

Hannah was our sales person & was very caring, knowledgeable & professional! We love the car we leased from Pine Belt Mazda! Thank you, Hannah! read more

Pine Belt Mazda has some of the best customer service I'v seen in my 69 years. 52 driving. Chris Schwab is the service manager and I couldn't be happier with his clear discription of services to be done and possible cost's. I wanted my 2025 CX 5 to be tested for vibrations and Brendon [ Service tech] went with me on a test drive. Brendon was both professional and knowledgable of my car. The loner car was great so I would'nt need to hang around. It was also good to see Brandon Phillips who sold me the CX5 at a very good deal. Pine Belt gave me a great deal on my CRV EX trade in. I am looking forward to many years with the Pine Belt Mazda dealership. read more

My salesman was very thorough and patient. Also bringing the car back for routine service is hassle free. They don't try to force you to get stuff done that you don't need. Also they respect customers time by being truthful to the wait time which is normally about an hour. read more

If you're looking to buy a preowned car, please second guess coming to this dealership. The question is what is the value of someone's word today? I seem to be questioning that lately. I'm a working class man who was looking to buy a preowned car when I stumbled across Pinebrook auto sales. They had a preowned 2023 Santa Fe hybrid and good internet reviews. I called Internet sales to set up a test drive. I was told they had to verify if the car was there, in which they did. I was set up a appointment, which was texted and confirmed. I was told who I was meeting with and arrive at their Mazda location in Lakewood, New Jersey. Upon arrival, I was greeted by Carlos one of their managers. I told him I had an appointment at 2 PM to test drive the 2023 Hyundai Santa Fe hybrid. Carlos told me the car was sold in the a.m. I questioned why I was not notified that the car was sold. Carlos explained to me this is a big dealership and Internet sales cannot monitor everything. The car was sold in the morning and left an hour ago. Again, I called in at 1:09 PM and set my appointment for 2 PM. I had an appointment for a car that was not there. Carlos didn't even offer me an apology. I even told him I drove 33 miles from Oldbridge NJ. It was like he didn't care and was angry at me for question him. He didn't even offer me a refreshment and to sit down and give him a chance to rectify this. I know if this was me that's what I would have done. But you can never speak for someone else so I walked out. I contacted Alena who was the head of Internet sales who offered me what I think was an apology but not a solution. Nothing!. I was just simply told that this sort of thing does not happen here. "But it did" and no solution was provided. I drove 66 miles round-trip plus gas and tolls and time for a car that was not there. I was not even invited into their showroom for a solution. look this is my experience but buyer beware. I didn't buy a car there. Good luck, and hopefully you won't experience this. But if it's an isolated incident, it should've been handled better. I saw many wonderful reviews about this dealership so I chose to come there, so disappointed. I even called to see and there was a resolution and told them " I will right a review" they did not care. I'm sure they must think the public is stupid and won't care what one person writes, well not this guy. Ps. Their ad is still up as of 3:18 PM on the Internet. Seems like the old bait and switch. Never again. Very very disappointed. Carlos, Alena a zero stars, if I was allowed to do it. read more

Pine Belt Mazda - Car Dealers Near Me - Lakewood, New Jersey

Had a great experience. Called and spoke with salesman, he gave me pricing over the phone, and it didn't change when I showed up and bought the car. The new building is nice, and everyone was friendly. read more

Horrible customer service I do not Recommend this dealership to either buy a car or to fix a car took a car in for service, but the schedule appointment was missed informed about a lot of details about the appointment upon trying to get a loaner which I was scheduled for the first loaner was dead and the second one drove home smoking ! They were more concerned about leaving the dealership in time not even the manager could not fix the situation or calm it I was sent out of my way two times back-and-forth to the dealership over 2 1/2 hours in my time and I want person left in a finger to help it should've been them that was inconvenience not me! I will not be fixing my car there and buying a car there. I do not recommend this place! read more

I had bad experiences at other Pine Belt stores and was reluctant to try their Mazda store. I'm glad I did as I had an xcellent experience there. I traded in a 3 year old CX5 and they matched prices from Carvana, Driveway etc (it allowed me to save on taxes on the new car). The new car I found online was intransit and had a $3000 premium over msrp. They then showed me an in stock upgraded trim level with a hefty discount. Did not love the color but when I crunched the numbers they worked for me and I drove it home. No pressure and am happy with the upgrades on my new car. read more

2 stars only because some that transferred over from All American Mazda are decent humans with quality customer service skills. Marianna or whoever is rude and short and has little care. They put you on hold mid sentence, they don't listen to anything the customer says. I dont know which is worse, here or Lester Glenn. Edit: 1 star you think after spending $3k as this place constantly broke more parts to my car and it still doesnt feel right i'd learn my lesson. Was booked to have paint repaired and get a courtesy car. I was told i was given the wrong information after switching my whole morning around to be there and that i would need to find my own transportation for 4-5 days. But that'll still be another grand please. Lmao they may really be worse than lester glenn read more

Really sketchy and they are so likely be a certified scam dealership sales woman named Jessica would not recommend her she is the devil just take your business somewhere else people they are not worthy all the comments are true for they mark the price up and add fees and so on read more

Went to go see a car here today, waited 15 mins just for them to tell me they "sold it via a third party auction 15 minutes ago." I drove about 90 minutes and called before I left to make sure the car was still available. They then tried to tell me they would "spend their money on the fees to cancel the auction" bc I drove so far. Lol joke dealership read more

Extremely shady dealership. First, they tried to ADD $3,000 to the sticker price. Next, they tried to ADD $300 more for a fee that they couldn't even explain. They said it's "put on all our cars." Again, couldn't even explain what the fee was or what they put on their cars. Overall, horrible experience; very shady. Don't recommend. read more

SCUMBAG DEALERSHIP! They did every lie and fraudulent activity in the book. They brought out the wrong car for a drive. I liked the specific car and we agreed on a price and they gave me the vin number to buy insurance. Hours later they told me it was reserved for someone else but I could have a different brand new car which they said was the exact same and brand new in the back and they just needed to get the stickers off it. At this point I had already bought insurance for over $200 for the vin they already gave me. However, because I had now spent at least six hours at the dealership and still wanted a new car I said fine show me that one. Well first they did the credit checks again without my knowledge having already done them for the first car which they said they couldn't sell to me anymore (now twice checking my credit -one on the wrong car and one without my consent which will ding my credit). They then got all the paperwork done while I was waiting for the second car and at least this time I knew how long the paperwork would take for them to prepare. (Now in hour eight). Well the second car was clearly not brand new, it was used, had at least 20 miles on it and was dirty on the inside with something melted. They then told me that it would cost MORE than the new car they showed me which was unavailable. Obviously I said no way. At this point they tried to pressure me and tell me I had to take the car because I already said that I would. I said no way, I hadn't even seen the car yet! At this point they became blatantly rude and told me I was cheating them out of a deal and started threatening me, telling me they had my personal information and that I already had agreed. Clearly I refused. 9 hours of my life I'll never get back. read more