I was disappointed with my experience with Shell Feb. What should of takken a couple of weeks ended…read moreup taking over a month with very little communication or apology for the delays. I do appreciate that they eventually compensated me for my time and inconvenience. while I'm glad they made that effort, better communication and respect for the customer's time would have made a big difference.

I would strongly encourage anyone considering a kitchen remodel to look elsewhere…read more We've been waiting for our countertop and backsplash installation since late May/early June, and the process has been one disappointment after another. The first issue was being asked to remove our existing backsplash for measurements before confirming whether the material was even available. A week later, we were informed of a delay until early August because the material wasn't in stock. Had we known that beforehand, we could have postponed the measurements and avoided living with exposed drywall in our kitchen for months. Once the material finally arrived, the countertop was installed relatively quickly. However, the backsplash installation was pushed back again until September 1. The day before the scheduled installation, we were told the crew would arrive sometime in the "late afternoon" with no actual time window provided. My wife and I had to rearrange our entire day to accommodate an undefined arrival time. When the installers finally arrived, they discovered the measurements were incorrect and had to remeasure and recut the backsplash, creating yet another delay. The installers themselves have been excellent and do quality work. Unfortunately, the same cannot be said for the project management team. Communication, planning, scheduling, and overall coordination have been consistently poor throughout this project. For a remodel of this cost, the level of disorganization has been both frustrating and unacceptable. Based on our experience, I cannot recommend Shell Fab. While their craftsmen do great work, their project management has turned what should have been an exciting renovation into a months-long headache.

Excellent work and so easy to work with them. They were fast, efficient and professional. Our new…read morecounter tops and backsplash came out great. We are so very happy with the results. Thank you Emily, Zach and Scott job well done. We highly recommend this team if you're looking for exceptional results at a fair and reasonable cost....

At first, it appeared everyone was working towards my 8K project in good faith. My wife wanted…read morequartz countertops. However, this company showed its true colors when it first demanded a 50% deposit before anything was even measured (on everything including the extras). We are dealing with countertops here people, and even the Representative of the company sent out (Stone Services?) that does the actual measurement said that at least 10% of the jobs have to be declined because of the countertops not being leveled enough. Now, answer me this: why would anyone in the position of President, who should understand the above, begin buying the "extras" before the job is even measured and cleared to proceed? No one with good business sense would do that. That sounds like a highly inexperienced President to me. Though Emily was nice and at first claimed she was going to try and send our faucet back, she then made the excuse that she couldn't. So we ended up only getting a 50% refund from the money deposited for the new faucet setup. Now imagine if she had gone out and bought the sink before the job was even measured? Bottom line here people is that this President, though seemingly nice and cordial, is highly inexperienced resulting in the following. Everyone knows that certain business losses are already priced in to yearly budgets going forward, etc. Because she failed to waive the loss on the faucet (about $120), which we all know is already calculated into prices as business losses, this company (once I level my cabinets) will never get the $8,000.00 job it would have gotten. Is that an intelligent business decision? I would be curious to get the opinion of her Boss and Supervisor; perhaps the CEO of the Company. Their loss; not mine. And because I could see where this could have gone even more horribly wrong (like her trying to not refund half the cost of the sink if she had gone out prematurely and obtained it), I would never recommend this business to anyone. I have no animosity towards this person; but believe there is much for her to learn; and would avoid the business at all costs.

We just did a major kitchen renovation which also involved new flooring throughout our first floor…read more Empire handled everything! The porcelain tile flooring install, wall demo and construction, electrical, plumbing, cabinetry, countertops, tile backsplash, and painting. I can't express how much we adore our kitchen and how wonderful they were to work with. Aaron, our designer was awesome! He listened to what I wanted, had great suggestions and we ended up with the kitchen of our dreams. The contractors were extremely professional and meticulous! Their attention to detail was astounding. I would recommend Empire to anyone!

We recently did a complete kitchen renovation and wanted to find the best quality and value…read more Empire Granite provided personalized and flawless service every step of the way. I found exactly the right piece of granite. Rachel has a great eye and helped me feel comfortable with the piece I selected. There was no pressure to order. We were impressed with the whole process and the employees from Rachel to Rob to Travis and Gary, who installed our three pieces of granite right on time. Each was a consummate professional. Thank you, Empire Granite!

Highly recommend! A few years ago we updated our kitchen and we were very pleased with the…read morecountertop. Looks awesome. Most recently we updated our fireplace and they did our surround and it also looks great. Very good workmanship, attention to detail and competitive price. Geary Yarnes

From the owner: With being such a small business family-owned located in the industrial area of Lockport, we pride…read moreourselves on outstanding customer service throughout your whole process. Our work reflects how we feel about every customer's job, it has been described through our five star ratings.

I worked with Arika for a little over a year to find my perfect stone (I am very picky). I was…read moreimpressed at how responsive they were and how much time and effort they put in to searching for a slab for me. This is a small business and I am happy that I not only supported a small biz but got individualized attention and quality work out of it. Due to labor shortages they were down to 2 people in the shop and 2 people to install from 14. That didn't stop them from making sure my job was done to perfection. The owner of the business did the install himself with one other person and stayed until 9pm to make sure my counter looked perfect before leaving. I know from working with them so much trying to find the slab of my dreams that they work long hours... I was astonished that it very clearly did not effect the time and effort put into my particular job.

Finally installed the tiled backsplash to show off the countertop Arika installed last year. We…read morewent from the 1960s island Formica kitchen layout to a modern Quartz Gally layout. The "Before and "After" photos are obvious.

Duane worked things out (after some personal issues) and completed our project with his typical…read morehigh quality work.

Awesome work force, great granite selection, friendly staff, really nice experience working with…read morethem. My second time using them and am very satisfied with their professionalism, speed and awesome installation.