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    Pine Lake Dental Care

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

    Services - Pine Lake Dental Care

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Recommended Reviews - Pine Lake Dental Care

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    2 years ago

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    Pine Lake Family Dentistry - Dr. Susan Chen

    Pine Lake Family Dentistry

    2.3(14 reviews)
    0.1 mi

    If you had told me that I'd be writing a 5-Star review about my great appointment at the dentist,…read moreI'm pretty sure I would have taken bets that it was not going to happen but honestly I can't say enough about my positive experience with Pine Lake Family Dentistry. I'm a typical guy so the idea of "cosmetic" anything is not my first choice for fun but the truth is....I had damaged my front teeth as a kid and I had always wanted to have them fixed. Dr. Chen was extremely knowledgeable and took ample time to discuss my options for bonding, teeth whitening and natural looking veneers. Overall a really good experience and I would highly recommend her practice.

    I rarely leave negative reviews, but I feel obligated to share my experience with the…read moreadministrative staff. Before my treatment, the office provided me with a written insurance estimate that turned out to contain incorrect information. I relied on that estimate when deciding to proceed with treatment. When I later received a much higher bill, I called the office to understand what happened. During the conversation, the billing representative acknowledged that the insurance information had been entered incorrectly by the office. I wasn't upset that a mistake happened. I was upset by how the office responded after acknowledging the mistake. There was no apology, no ownership, no empathy, and no willingness to discuss any reasonable resolution. The response was simply that it was my responsibility. I want to be clear that this review is not about Dr. Chen's dental work. I was satisfied with the treatment I received. My disappointment is entirely with the administrative and billing staff. Patients rely on insurance estimates to make important financial decisions. When the office makes a significant mistake, I believe the minimum expectation is to acknowledge its impact and treat the patient with respect. Unfortunately, that was not my experience.

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    Pine Lake Family Dentistry - Comfortable, pain-free dental care

    Comfortable, pain-free dental care

    Pine Lake Family Dentistry
    Pine Lake Family Dentistry

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    Pine Lake Dental Care - pediatric_dentists - Updated August 2026

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