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    Pinecrest Bakery - Kendall Toyota Express

    4.4 (5 reviews)
    Open 7:00 am - 7:00 pm

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    dbakers Sweet Studio

    dbakers Sweet Studio

    3.5(6 reviews)
    3.2 mi

    Come with me to DBakers' Coral Gables (Sunset) Location. I found out about them through Instagram…read moreads and decided to get a birthday cake for my brother from them. They have many options that look pretty and yummy. My family loved the cake.

    ordered a 4-inch custom cake for my son's birthday for $120. When I picked it up, the frosting…read morecolor was completely wrong. I had ordered sky blue, but the cake was aquamarine. When I asked if it could be fixed, the employee said she would call the manager and get back to me. About an hour later, I received a call saying the manager had decided they could not fix the cake. I was told I could either take it as is or leave it and receive only a 50% refund. There was no apology--just a very matter-of-fact "take it or leave it" response. I asked to speak to the manager and was told she was not available. I then called the Wynwood location multiple times before someone finally answered. I asked to speak to a manager and was told she was busy but would call me back. She never did. When I called again, I was told the Wynwood and Sunset locations were separate, but that the manager would reach out to the Sunset manager and have her call me. Again, no one followed up. On Sunday, I called again and was told the kitchen was closed and that my only options were still to pick up the cake or leave it and receive 50% back--even though the cake was never corrected. The manager refused to speak with me directly. I ultimately picked up the cake, and not only was the color still wrong, but the cake itself was terrible in flavor. It was honestly one of the worst cakes I've ever had. The biggest disappointment, however, was the consistently poor customer service--from both the managers and the staff. As a small business, they need to do better. All that was needed was a sincere apology and a reasonable solution, such as a small discount for the inconvenience since their kitchen was closed. Instead, the entire experience was mishandled from start to finish. I don't mind paying premium prices when the product and service are worth it, but this experience failed on every level. I will not be ordering from them again or recommending them to anyone

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    Pinecrest Bakery - Kendall Toyota Express - bakeries - Updated September 2026

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