Horrible complex to live at . Multiple maintenance issues since the beginning of my lease . The…read moremaintenance team has no clue on what they are doing , mark the maintenance lead will say on the portal that the issues were "complete " but in reality he doesn't come or just doesn't have the knowledge to fix the issues . Rest of the staff from the leasing office (Sandra Boykin and Jamilha ) will sweet talk you on becoming a resident but after being a resident they are not helpful , any issues you bring up to them they make you feel like you are bothering them and will get an attitude instead of being cordial and adddresing any issues during your lease . The complex is a very dirty , roaches e everywhere including in side the unit ( hallways , parking deck,, main entrance to the building , ) the events they have monthly are horrible, nothing but cheap stuff from the store and don't have enough for residents . Overall a horrible experience for the amount of money they charge each resident . If I could give this place a negative review below zero I would . I have had to stay proactive about my unit issues and waste my money and time fixing most of the issues . They have a lot of building code violations and health violations aswell . Be ware of this place and stay far away from it .

If your goal is to get a place for enough sleep, do not choose chapel hill north…read more I have been living here for years, and I'm happy that I will finally move next month. I have been troubled with noise issues during these years. 1) I first lived on the second floor. The window and the ceiling always produce noises of cracking. Despite that I have complained several times, no one treated me seriously until I left a one-star comment on Google Map. 2) I moved to the top floor later. Recently, they are replacing the roof. Every morning, I am woken up by the noise of someone walking on the cracking roof BEFORE 8 AM! I email the leasing office several times. They replied my first email and claimed that they would communicate with the vendor, but the noise did not stop. The other emails following up on this issue from me have been ignored. In addition to the two experiences I mentioned above, 3) The building if of poor quality. The ceiling leaks. There were several very noisy fans put in the corridor to dry the wall after it snowed this winter. 4) The do have roaches! 5) The gym is not maintained in time. It takes centuries for them to replace or repair equipments that do not work properly. 6) The apartment was not cleaned before I moved in! I found dead roaches in the room!! There are good things though. The maintenance team fixes things in the apartment quickly, and they always try to keep your place clean while doing their job. I also appreciate one of the ladies in the leasing office for signing my package when I was not able to come back home. However, overall, as a place where I pay to get enough sleep, chapel hill north is a poor choice.

I know I've said this before, but I have to say it again. The property layout, location and beauty…read moreis amazing. The management team; and the maintenance team are professional, friendly, skilled and feel like family. The community is diverse in all ways and is super friendly. I love it here, and so does every neighbor I've met and talked to. I can't believe anybody would ever regret moving here.

Love, love, love living here. Management, Maintenance and Neighbors are all wonderful. I am so…read moreglad this is where we chose to call home. We literally, and in all honesty, have no complaints.

We love it here. The amenities are fantastic, and our personal highlight is the morning coffee at…read morethe cafe. Ally and Jessica are the best! We lived in the village apartments before moving to the tower, and we love both. Management is easy-going, professional, and enthusiastic about community events. It is a great place to live.

I just want to give a big THANK YOU to Allen for his quick response and excellent service! My smoke…read moredetector started beeping (which we all know can drive you crazy), and Allen had it fixed and the battery changed within 30 minutes of my request. He didn't have to act that fast, but that's just the kind of person he is--always on point, professional, and dependable. Allen truly deserves recognition for the hard work he consistently puts in. Speaking of recognition--I'd love to suggest that management consider creating a Yelp QR code for the property. Google only allows you to post one review, but Yelp lets you give credit where it's due more than once. That way, great team members like Allen can get the ongoing appreciation they deserve! Thank you again, Allen, for always showing up and handling things with such care and urgency!

I moved to Ardmore Cates Creek in February 2017 after commuting an hour to and from work for a…read morelittle over a year. I briefly relocated from Cates Creek for school reasons and knew I had to return back "home". I'm so glad to be back home where I belong. Safety was one of the key reasons I love the place. I have yet to feel unsafe especially since I work varied hours. Additionally, the neighbors are friendly and truly seem to be happy living here. Finally, management. Words cannot express how much I appreciate management here. Their goal is truly to ensure that the residents are happy within the community. I understand that others have reviewed the community in a negative content. But for someone who as I stated above moved briefly, I quickly realized how blessed I truly was for having an apartment community and management that cared. Individuals must always remember that not everything will be perfect and it's always a work in progress. It just takes communicating along with compromise.

If you have a family I would recommend avoiding this complex. It's loud, over-crowded and…read moreunpredictable. The maintenance crew that up keeps the grounds starts at 8am zooming around the buildings with no real pattern and blaring loud engines from their equipment will make sure you're awake before 9am, they only come once a week but being able to predict what day that is, has become impossible so it's a surprise everytime. Management doesn't acknowledge or solve any complaints they just send out emails "nudging" people to fix the issue. Have not been pleased whatsoever by the way this apartment complex treats its tenants.

I have toured this property and it's absolutely amazingly beautiful and peaceful. I am seriously…read moreconsidering renting at this property! The leasing office staff and maintenance are professional and courteous. The location is perfect!

I've been living here for a year & management has changed a couple of times. Don't recommend them…read moreat all. Since the change office hours have changed there's no longer a drop box for rental payments to be made AFTER OR BEFORE HOURS for people who WORK ODD HOURS. Also the rent portal to make payments is NOT RELIABLE. Some "amenities" are NOT available. Really hate this complex it's not worth the headache. If your looking for "luxury" living this is NOT the place save your time & $$$ it gives very basic with a splash of cheap updates.

The maintenance team is incredible, they respond quickly to every request I've put in and each…read morerepair fixed the issue the first time. Highly recommend!

I want everyone to know about how little Lori and MacKenzie care about the residents. I left a…read moregreen Yeti mug in the bathroom while visiting my Dad, who lives there. Lori found it and LEFT IT OUT in the lobby where anyone could take it. And sure enough, it was stolen. When I suggested that they set up a lost and found in a secure area, Mackenzie defended Lori's action. BEWARE of the Berkshire rental agents, they will gladly give away anything you leave behind!

Disappointing Experience at Cosgrove My time at Cosgrove was…read moreincredibly disappointing. The management conveniently added stricter rules after I moved in, even though they were much more relaxed beforehand. From the absurd rules to the repeated break-ins during my stay, it was one of the worst complexes I've ever lived in. They'll find any excuse to charge you extra fees, whether it's for cleaning or repairs on items that were already broken before you moved in.To make matters worse, there's a clear issue with racism within the community. If you're a person of color, be prepared for discrimination both from the management and other residents.Additionally, once I moved out, they displayed unprofessional behavior by ignoring my attempts to contact them until I persisted. This lack of communication was completely unacceptable.Overall, it was the worst experience I've ever had, and I wouldn't recommend this place to anyoe!

Cosgrove Hill has been so responsive since my move. It's refreshing to see a leasing office that's…read moreso willing to help out and create a place that really feels like a community. Highly recommend to anyone looking to move to the Chapel Hill area.

Decent rent, reasonable amount of space, walking distance to downtown Carrboro, and a swimming…read morepool. That's why I lived in White Oak 2 different times during my 3 1/2 years in the Triangle. A good bet for your money while you get through school.

I had a great experience visiting this community. Angela and Breanna were very professional and…read moreprovided me with detailed information about the property, amenities, and availability. They answered all of my questions and made me feel very welcome. One thing I immediately noticed when I pulled up was how quiet and peaceful the community felt. It really stood out to me and made a great first impression. I would definitely recommend stopping by if you're looking for a calm and well-managed place to live.

Run! Avoid this complex entirely. The office staff lacks professionalism when it comes to returning…read morecalls and emails. Just getting information from them to move out was such a hassle. I had broken steps for months before they finally fixed them. They demolished the entire staircase and gave me no call or email that I wouldn't have access to my apartment while they were fixing them. Just do yourself a favor and avoid living here.

"The Height of Urban Luxury" ???…read more Southpoint Village can only be referred to as a "luxury" apartment complex in the same sense that jumping out of a 10th floor window can be called a way to exit a building. As of this writing, it is Memorial Day Weekend and the pool, which is supposed to be open year-round, is empty and nowhere near ready for use. The only community grills are locked inside the fence alongside sun-bleached, grimy furniture that evokes a long-forgotten roadside motel. In keeping with that aesthetic, at least half a dozen abandoned cars are scattered throughout the parking lot. It is inconceivable that management hasn't noticed these cars. As my photos show, some lack license plates and have flat tires. While the units are spacious in terms of total square feet, the layouts are poorly designed. Massive dining areas cut heavily into the living rooms, and in most layouts, the kitchens are cramped. The fake wood floors are impossible to get clean, and the hot water tanks are too small if you happen to have long hair or simply enjoy a good shower. As for the appliances, they are beyond terrible--it's as if someone traveled back in time and raided a warehouse in the Soviet Union. The staff are personally very nice, but it does not substitute for their incompetence. Aside from failing to prepare the pool for summer or address the abandoned vehicles, their communication is abysmal. To announce a mandatory maintenance entry, management bypassed email and the community app entirely. Instead, they opted to post a single paper printout at one specific office entrance. Because of this, I was getting out of the shower when maintenance knocked a few times and immediately began unlocking my front door. In any other complex this wouldn't be an issue, but these doors cannot be deadbolted from the inside to prevent staff entry. There are a lot of apartments within a few miles of here. If you want luxury, or the guarantee of privacy, I suggest you look elsewhere.

We had scheduled a tour of this complex when we were in town looking to relocate to the Chapel…read moreHill/Durham area. When we arrived, there was nobody in the office, in the middle of the afternoon on a Friday. We finally met up with the leasing agent, who informed us there were no elevators on the property. My husband, who is a wheelchair user, was unable to even see the unit she had available and she then went on to tell us that some of the amenities were down a flight of stairs. Considering this property was built in 2006, this is literally illegal. It is fine to have some units only accessible by stairs, but the common areas MUST be accessible per the ADA. This was a very short tour and I will probably be reaching out to the management company as well. This is absolutely unacceptable in 2023. Besides that, there was nothing special about the community, and we were not even shown the pool area, or other amenities. It was all under renovation so hard to tell what was construction and what was just the state of the community. Fine if you want the bare minimum with a mall in your backyard, but if you want anything above that, look elsewhere. I cannot support a company that doesn't abide by the laws for equal access.