This salon is great. Tried a few different stylists and they were all wonderful. They make me look…read moregreat every time.

Sadly, I haven't even been able to talk to anyone other than the receptionist. My first call was…read morereceived by a friendly voice. I have very specific requests and after some conversation was told to email the salon with that info so that they could review and set up a call with the stylist. I did that. I waited about a week and a half before sending a 2nd email, just asking if anyone could give me some feedback - a "did you get the last email" email. I recognize that things can fall through the cracks. After another no reply, I called again and was told that only the owner gets the emails and the stylist probably never saw the email. Ok... so can I get a call from the stylist?? I was told she was out but I would get a call tomorrow. Tomorrow has come and gone and I have heard nothing from the salon, the owner or the stylist. It's a bit disappointing, I felt like I have been very patient and understanding that people are busy, but after 4 contacts you would think someone might get back to you. I guess I'll be looking elsewhere.

Found her on here to have her help fix my hair because the reviews look great, but ended up being…read morelied to about timing I was supposed to be at the appointment & charged me a "late fee" of $130 & couldn't even reschedule. Never trust adding your cards with stylists you don't know.

I found Heather on Yelp and I am so glad I did! I was looking for a spray tan for a wedding and…read moreluckily she had an opening! Heather is very professional which is very important for in home services ( she cane to my house for mobile tanning) I cannot wait to call her for my next hair and make up needs. So exciting to find a complete beauty expert!

This was my first haircut with Kirsten and she was amazing! I was making a big change from simple…read moreshoulder length hair to a short assymetrical cut and it turned exactly how I had hoped. My hair is pretty thick, so it took longer than expected, but she stuck with it and gave so much attention to detail to make sure she got it right. I love it and I'm excited to have a stylist I can count on to listen and give input and help me create my vision. Thank you :)

It wasn't a great experience with Lizzy. It got off to a bad start when I sat at the front for 15…read morewhole mins before she came up.. she wasn't working on another client, was just in the back or something. If you can't start at the scheduled time you can at least greet the customer or let them know you'll be with them shortly.. Not to mention the other stylists saw me come in and sit there for 15 mins without saying a word or acknowledging me at all. I was just about to walk out when she came to get me but I decided to let it go and give her a chance since I really needed a hair cut and have been searching for a salon, as I am new to the area. Right off the bat, she was not even remotely friendly or welcoming, no apology for the wait. Frankly, she acted like it was a pain that I was there for a service. The haircut itself wasn't the worst.. not great but passable.. but the shampoo was horrible. Very rough, soaked my shirt. She rinsed out the shampoo and told me we were done. I was paying attention closely because of how bad the shampoo was going so I know she didn't do conditioner. I asked about conditioner and she argued that she did it but if I wanted it to sit on my head for second she would do it. I assured her that she hadn't done that step but she rudely argued again.. pretty unprofessional and embarrassing to do in front of other stylist and customers. I have had worse haircuts but the service and attitude of the team is why I won't be back.

I love coming into Ten Friends! The vibes are always positive when you walk in the door. When I…read moreknow I have a special event, this is the first appointment I book. Some days I just don't want to do my hair and know they can do it better. Whichever the case, I know I will be well taken care of by the Stylists here. I have tight curly hair and I don't trust it to just anyone, but Sara and Francesca always make my hair feel great and look fantastic. I cannot say enough good things about the Cezanne treatment! I've had many keratin treatments but this one lasts and leaves my hair feeling healthier than ever! Highly recommend!

I have been a loyal customer at Ten Friends salon for quite some time now. I had some prepaid…read moreservices remaining and use them as my schedule permits. Unfortunately, my recent experiences have been very disappointing. During my previous visit, the receptionist, Briana, tried to charge me an additional $15 "for the thickness" of my hair without giving me any prior notice. My ethnic full hair has never  been an issue in prior visits. When I questioned it, she changed her explanation to say it was because my blowout took longer than 45 minutes. I pointed out the inconsistency and suggested that if time was the issue, next visit I will come with my hair fully washed. To give the stylist enough time to blowout my hair in the 45 minute block.  At my recent visit on Friday August 29th, I did exactly that. I arrived on time with my hair washed and wet. No one mentioned any extra charges when I checked in or checked out. Yet, when I reviewed my credit card statement two days later, I discovered a $15 charge. I called to question it because I honestly thought there had have been a mistake.  Briana told me that coming in with wet washed hair "is not part of their services" and that despite my appointment taking only 43 minutes, she still charged me. The other service is to come in with already dry hair and style it. I requested to speak with the manager and was told she was on maternity leave and she was in charge. Briana also stated she would reach out to manager Lindsey.  Not even 5 minutes later she called back stating that they would not be refunding me, even though the charge was never disclosed to me or authorized by me. This is unacceptable to take advantage of a customer.  This feels like deceptive trade practice. Charging customers after the fact without notification or consent. I am essentially losing the value of services I already paid for, since my hair is "thick" mind you my hair is not curly just wavy and full. Making it easier on the stylist and not using their shampoo/conditioner. One of the best parts of getting your hair styled is the wash. There is no reason for the receptionist to change the experience.  To be clear, the stylist did a wonderful job on my hair. However, the way this location handles charges, adds arbitrary fees, and refuses to resolve disputes is not good business or good customer service. I chose to forfeit the last two services I had remaining rather than return to a place that I no longer trust. Again losing money for lack of customer service.  Beware of hidden fees and deceptive trade practices here. They pick and choose when to apply extra charges, and it feels like they're trying to take advantage of customers.

Angelina is great. She's been taking great care of my hair for several years now, it's always…read morereally shiny. She's great at coloring, advising, styling. She has reasonable prices! Really convenient location, it just blends in with my errands that day. At one appointment, she went through a bunch of possible messy buns with me and my difficult hairline. I really appreciate having someone who gets me.

Wonderful salon,been seeing Angelina. My hair has never been healthier, great color with…read morehighlights and amazing cut and style. If you're looking for a great beautician who listens to what you want and provides great service and makes you feel like family who must make an appointment to see Angelina.

HOLY COW absolutely amazing!! She did absolutely amazing and plan on coming back soon.read more

Cyntha is absolutely the BEST! She has been doing my hair for 20 years. I have followed her through…read more5 salons. I can honestly say that she is the only one who represents the complete hair care package as a professional beautician. By that, I mean that she can color, cut, trim and set; I have found, not all hairdressers can do. Some are very good at color, but not-so-good at the rest. I have traveled 7 hours at times to be able to secure her expert assistance. That should tell you something. In addition to being the BEST hairdresseer I personally, know (which my much younger daughter agrees with) she is a deight as a person. Cynthia just saved me by fixing a nightmarish color experience, Now, my hair Looks great and I have Cynthia to thank, once again. THANKS, Cynthia!

I have been seeing Nicole for my hair since I was in junior high and have always loved what my hair…read morelooks like when I walk out of the salon. With Nicole, I have done all different colors and cuts. I have gone from being bright blonde to a dark brown with highlights and even purple streaks, without any fuss. I am pretty laid back about what I want to do with my hair and let her take the reigns as to what is best to go with. She is very easy to work with and will listen to your needs, but she is also honest about what the results could be-- which is always a good thing! Very nice and easy to work with her schedule. Although I am mostly a Nicole client, I have seen the work of the other ladies and they are wonderful and do amazing jobs with their clients. I don't live in the area anymore, but when I do go back into town I always make time to stop in and find an excuse to get something done.

I LOVE getting my hair done by Nicole at Image Eclips! She does an amazing job, always works with…read morewhat I want, and I get a bunch of compliments on her work. They have a great environment, and it's a nice experience every time I go. Call Nicole TODAY to get an appointment!

My Crown Foil and Haircut by Alyssa J turned out so beautifully! If you need a Blonding expert, I…read morehighly recommend her!

I cannot say enough great things about this place! I've been a client since 2009 and followed…read moreStephen Alan Salon from Sycamore to Yorkville as they've continued to grow over the years. They've taken my hair from drab to fab with the right products to keep my hair healthy and beautiful. They've helped me battle hair issues and hair loss from cancer and other surgeries. And even taught me how some of my medications can impact the tone of my hair and what products to use before my color appointment. They aren't just stylists at a salon... THEY ARE FAMILY!