Best company for little purse size dogs, very affordable with payment plans, the do contracts and…read morewalk you through every step of owning a puppy. They also provided me gifts after purchase. My doggie came with bed, clothes, food, collar, toys, training treats, paperwork from vet, and AKC registration. To my knowledge they have recently changed their name however..,. Their the best

I've supported JHS for over a decade but finally had my first experience as an adopter with them,…read moreand it went wonderfully. My spouse and I decided we were ready to bring a cat into our home a couple years after our senior cat passed away, and we headed to JHS to start seeing if any cat felt like a match. The facility is beautiful and clearly designed to minimize stress as much as possible for the animals. The front desk employees were friendly and told us to look around, so we did. We wanted an adult cat, and we found that -- at least on this visit -- they were all in a special "citrus suite" that required accompaniment by a counselor since cats can be a bit spicy. It was about 30 minutes before closing at this point, but we were assured that we wouldn't be rushed out with closing and to take as much time with the cats and counselor as we wanted. Once our lovely counselor Charly was ready, she took us into the suite and started talking to us about the cats. She had detailed information about each and talked to us about what we were looking for, what our home was like, whether we had children or pets, and whether we had experience with cats. It felt very friendly but also like a good two-way evacuation (us of the cats and JHS of us), which I appreciated. One cat ended up showing interest in us pretty quickly, and we spent about 20 minutes with her. Spoiler alert: she's sitting on the couch with me now at home. Back to that day: we said we wanted to adopt her, and Charly got her into a travel box and had us wait for a few minutes at the front while she got paperwork together. She brought us our new family member and a big folder with important dates for follow-up vaccines, medical information, and even some coupons. Once we got home, they even sent us some more photos that had taken of our new cat during her time at the shelter, and the online tool they partner with was useful, too. It was definitely a great experience, and it reaffirmed my belief that the work of JHS is one of the best things about this city.

Do not come here. I…read moreadopted a 2 month old kitten from here. The day I met him, he was fearful but otherwise seemed healthy. The one thing that stood out was how visibly dirty he was. His fur was matted with grime and dirt. He was a stray, so I assumed he would be cleaned before being sent home with an adopter. I was told to come back in two days because he needed to be neutered. Two days later, I returned to pick him up. While waiting, I sat in front of his cage and watched him throw up. He looked extremely sick. I informed the front desk and decided to come back later. The shelter was closed the next day, so I returned the following morning. He looked even weaker and visibly ill. I assumed he was simply recovering from surgery. I have cared for cats after surgery before and know what normal recovery looks like. What I could not understand was why he was still filthy. He looked exactly as dirty as the day I first met him. He also had a known flea problem, yet he looked like he had gone through the entire process without ever being properly prepared for adoption. Seeing him in that condition did not make me feel confident that he was receiving the care I was told he was getting. I was assured the fleas were not a concern and that he was a perfectly healthy kitten who had received all necessary vaccinations and care. I was sent home with him that day. The next morning, my house was infested with fleas. Not a few fleas. They were everywhere. He was constantly itching and being bitten. I found fleas in my kitchen, bathrooms, bedroom, and even my car. I had to treat my entire home while caring for a recently neutered kitten who could not be bathed normally. He suffered because of a problem I was told was not an issue. Within two days of bringing him home, everything went downhill. He stopped eating. Then he stopped drinking. Then he stopped moving. He would stand unsteadily, lower his head toward the ground, and remain there completely unresponsive. I remembered being told to bring him back if anything went wrong after surgery, so I did exactly that. Instead of receiving help, I was told these issues were not pre-existing conditions and that I needed to take him to a veterinarian. So I did. The veterinarian was appalled that he had been allowed to go home. The exam revealed a 104 degree fever, severe dehydration, infection, mild anemia, and neurological symptoms, including seizures. Seizures. In a 2 month old kitten I had adopted less than a week earlier. I spent $255 on the exam and bloodwork alone, and he needed even more treatment than I could provide. That not including the 30 dollar flea treatment for my home and the Capstar medication worth 43 that I bought. This should never have happened. When I brought the veterinary records back to the shelter, I expected concern, accountability, or at least an explanation. Instead, I got excuses. The person assigned to speak with me repeatedly explained that she was not a veterinarian and could not answer many of the medical questions I was asking. That left me wondering why she was handling a complaint involving a critically ill kitten who had just been adopted out. The final conversation left me disgusted. I was told I could either pay for treatment myself or surrender him. I chose to surrender him because he clearly needed more medical care than I could provide. Almost immediately after signing the paperwork, I was told, "Just so you know, if we can't help him, we're going to euthanize him." I had spent the previous week trying to save this kitten, paying veterinary bills and treating my home for fleas, only to be told that surrendering him might mean he dies. When I asked why he had been sent home with me in the first place, I was told they did not have the neurological resources necessary to identify conditions they could not immediately see. I could have been told he needed additional monitoring before being adopted out. Instead, he was sent home while suffering from anemia, infection, dehydration, fleas, and seizures. I was also told it was better for him to be in my home because the shelter had too many animals to closely monitor them all. That statement alone says everything. He was adopted out before anyone knew or bothered to find out how serious his condition was. Anemia. Fleas. Dehydration. Infection. Seizures. What a memorable adoption experience. Instead of focusing on moving as many animals through the system as possible, make sure the animals being adopted are healthy enough to survive the process. The lack of concern shown throughout this entire situation was shocking. Disgusting disregard and recklessness of the wellbeing of a helpless animal. I have attached photos from the day I brought him home and videos from my final day with him. Yes they're unnecessary and should be private, but words alone do not show what me and the poor guy had to go through. My boy deserved better. "Humane society." How ironic.

Vit and Katherine are amazing!! I took my Deimos to them for reactivity, possessiveness, and leash…read morewalking help. Three weeks later it's like I have a new dog!! We are both so thankful for the support, help and guidance we have received from both Vit and Katherine!!

Girl at counter was to busy talking about her personal life and her terrible hours at work to…read moreacknowledge us coming into store. As we continued to browse for puppies and asked to see one she rudely said "only if you're serious about purchasing" I'm not a salesman by any means but very weak sales pitch and drove me and my wife out of store immediately. Will not even be considering this store. Please train your employees to care. Thank you.

Just got my puppy (Boston terrier) a few days ago from here and she has been the absolute sweetest…read moredream come true. She was checked out by my vet, and is completely healthy. She came with 2 rounds of shots already and all of her papers. The staff was great too and I was able to tell that that really love their puppies. The only negative is that they are located in a mall. So if you're doing your back to school shopping, stay away or you will be tempted to bring one of these angels home with you just like I did!

I visited this location and brought my cat in as he is well behaved and walks on a leash. The…read moreattendant raised his voice at me and said cats aren't allowed because they upset their puppies. This is unacceptable even target and Walmart let me shop around with him. The worst pet shop around and it's no wonder it's always under new management and they've changed the name several times. Don't sell cat supplies if you don't want cats in your store!!!

This company now charges a credit card fee on All transactions! I've been a loyal customer for…read moreyears. I went in today and, lo and behold, they now charge a 3% credit card transaction fee. I support small businesses but not if I have to pay more. It's a shame!!! I also went on their website and did a review, however they only show the 5 star reviews and not all reviews!!! SMH

Absolutely the best. Colleen was so helpful and accommodating. She let us come get our pup early on…read morea Sunday morning. We traveled across country and we couldn't have been happier with the perfect pup for our family. Carmel (by the Sea) fit right in with our bernedoodle who is twice her size. They are best friends. She's a lover and so happy. We are so grateful for Colleen - she trained her before we got her. Carmel is 30 lbs and a mini Irish (setter) doodle.

From the owner: AKC registered small standard/mini poodles - Our dogs are part of our family and live in our home,…read moreor with other family members. Our puppies are raised in that same family environment, with love and respect. We "live" the Empowered Badass Breeder way here, so they will come to you healthy, well-socialized, and possessing the qualities needed to thrive in their new homes!