I should start off by stating, I LOATHE going to pet stores. I have a delicate nose and the smell of animals mixed with the pet food, ugh. Petland isn't your average pet store. When I first walked in I held my breath, bracing myself for the funk. I know I embarrass my wife with my antics. I realized I'm not a scuba diver and decided to inhale. I was pleasantly surprised. I felt like the mother in the Febreeze commercial when her kid's room smells fresh. Everyone that works there genuinely loves animals and they are extremely helpful. read more

Never go to this place. My husband and I bought a puppy, 3 days later it started having seizures. After an entire month of trying to get answers, petland upper management came back with a list of things the necropsy stated was wrong with the puppy (we had to put him down due to quality of life)but still stated "it's still not covered under our warranty". While the manger at this location recommended to put him down and get a necropsy which we had to pay for ($1300) plus the $2200 at the vet er, she also told my husband that we'd get our money back. At one point they stated they could offer us another animal of the same value but have also retracted that statement. I fully believe they knew our puppy was having seizures before we got him. This place is screwed up. I'd rather go to court than pay off the rest of a dog we had to put down. read more

Petland Jacksonville - This was our puppy. He was 2 months old. - Pet Stores Near Me - Jacksonville, Florida

I visited this location and brought my cat in as he is well behaved and walks on a leash. The attendant raised his voice at me and said cats aren't allowed because they upset their puppies. This is unacceptable even target and Walmart let me shop around with him. The worst pet shop around and it's no wonder it's always under new management and they've changed the name several times. Don't sell cat supplies if you don't want cats in your store!!! read more

Petland Jacksonville - This is Petco! They love all animals not just dogs. - Pet Stores Near Me - Jacksonville, Florida

This company now charges a credit card fee on All transactions! I've been a loyal customer for years. I went in today and, lo and behold, they now charge a 3% credit card transaction fee. I support small businesses but not if I have to pay more. It's a shame!!! I also went on their website and did a review, however they only show the 5 star reviews and not all reviews!!! SMH read more

I bought my baby, Piper, in May 2022. Followed the procedures and had her health check within the store policy of a week and showed a clear health. Of course that's how it goes, right? A few weeks later, parasites are found and kennel cough, fine..expected, she's been in a pet store. Whatever..Nothing super significant. I'm 10 weeks today, my beautiful Malti-Pom passed away last night...condition unknown. She was sitting on the couch and her heart just STOPPED!! She's not even 6 months old. She is fully up to date on shots, and was taken to the ER and received CPR and was not able to be recovered. No vomiting, no diarrhea...no initial signs of sickness that would lead me to take her to the vet. She ate her food and was playing as usual and literally stopped breathing and I couldn't do anything to help her. I paid PetLand over $5k for her and they want me to now pay $2k after my vet bill to have a dog autopsy for a pet claim to show their negligence.....how and why this is necessary over a vet having pictures, no signs of abuse and their opinion is absurd. The vet let me know this is the SECOND PETLAND purchase this year that's died in their ER and the other was after 4 days of purchase and he also wasn't reimbursed. Do not get your pets from this place. Go online and read about PetLand. It's gross and my poor baby girl didn't even have a chance due to these monsters and the puppy mills they back. Pet land read more

Petland Jacksonville - Two hours before - Pet Stores Near Me - Jacksonville, Florida

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Petland is not where I typically shop for my pet however, it is very close to my house and I have gone there on several occasion when I needed a few items. On my last visit I needed an allergen shampoo for my dog as he was scratching very badly. The staff are always helpful, and if I ask will lead me right to the product(s) I wish to purchase. And even offer suggestions as most of the staff are dog owners too. The staff member suggested also picking up an allergen spray to use between baths. Very smart idea! I have always been able to find what I need when shopping at Petland. It is smaller than the average pet store, but most likely they will have what you need. And if you can't find it, ask and they will help. read more

Petland Jacksonville - Pet Stores Near Me - Jacksonville, Florida

The whole team takes good care of you and are well equipped with high quality pups. Would recommend here for anyone looking for a fur baby! Also give my man TJ a raise!! read more

I was there with my kids on Sunday to look at some puppies. The store was nice and the kids loved the puppies but the manager at the store reeked of pot so bad I couldn't stand to be in there for too long. I know people have the right to do what they want in their own time but I would ask to keep that out of a business in which you might have to interact with kids. My youngest even kept asking me what the skunk smell was. read more

We decided it was time to pick out a family dog for our 3 year old, and after a bit of research we settled on Petland. The golden doodle we had originally scheduled to meet had already been adopted so we met 2 different puppies while we were there. After some deliberation we settled on a sweet mini golden doodle that stole our hearts almost instantly. When we found out she was going to be $5600 we were disappointed but just accepted a "designer dog" wasn't in the cards for us right now. As we loaded back into the car an associate ran outside to stop us and said that we got approved to finance the puppy and we would be taking her home. Yay! We ran back inside to get our girl and immediately started filling out the adoption paperwork. They took her into the back for the final touchups/cleaning, and we waited for her to get done. They brought her back out and we were ready to walk out with our new puppy and but wait......we were stopped by the associate saying we in fact did NOT get approved to finance the puppy and that he was so sorry because the company has never rescinded an offer before. Just our lucky day I guess. Our daughter was traumatized not once, but TWICE being let down and walking out puppyless. Won't be coming back anytime soon! read more

Petland Jacksonville - Pet Stores Near Me - Jacksonville, Florida

I adopted a schnauzer puppy on Friday, 2/28 at about 5pm. By Sunday, 3/2 he was in the emergency room. He felt really hot, wouldn't eat and had diarrhea. The ER said he had a dangerously high fever and his blood work was awful. They didn't know what was wrong, but would treat it as an infection and put him on intravenous antibiotics. He was there for 4 days. Petsmart said they had a health warranty. When I applied for a reimbursement of his medical bills they said 'there was no definitive diagnosis of the issue' and would not pay. How a dog could get that sick in a day is beyond my understanding, he was obviously sick when I picked him up. Thankfully, he recovered. But, I would never go to Petland again. read more

Nick and Cj were very helpful today. I would recommend going to them for all your PetLand needs. They are knowledge about the dogs they have and take great care of them. I've always been skeptical about this place based on other reviews but I was pleasantly surprised. read more

Beautiful sweet and happy healthy puppy! I'm in love with my sweet girl! She is so sassy and full of energy ! I couldn't be happier !

I was just going in to look at puppies. I actually played with 3 different ones to get them out of their cages for a while. So sad. They sit all day in their cages, often 2 to a cage. Nothing soft to sit or lay on, no room to walk around. They don't get taken out unless someone is looking to buy them. Very sad...... read more

Place is a rip off stay away. They try and sell you a pet loan the interest rate is 29% unbelievable. Tried to return a dog in 24 hours and wouldn't take back until we made a big stink. Now the loan documents say you have to pay even if you returned the animal. Now in a fight with the finance company read more

Stay far far away from this establishment. They charge WAY too much for their puppies and try to convince you that it's "at a discount". I'm sorry, but charge $5000+ for a puppy is outrageous to me. And that's "at a discount". PLUS, they charge you MORE to finance it! What kind of company charges you MORE to finance it? You already don't have the $ up front to buy it, and the credit card ALSO CHARGES YOU 30% APR! This is a shady kind of business and the owners/mgmt really need to change their ways of how to sell their puppies. Just look at the terrible reviews below! When we got there we were reading their reviews and decided we weren't going to do business with this kind of company. I'm really still shocked that they charge so much AND charge even more to finance. Such a crazy concept to me!! And it's not like we didn't have the $. The whole bargaining thing felt shady to begin with. Please do yourself a favor and DO NOT do business with these people. They really need to change their way of business ASAP or they will fail miserably. read more

This place is HORRIBLE! Why are these dogs kept in tiny crates for display during the day and then once again at night in another small area in the back? From one small crate to another. They rely on the staff and customers to come in to play with them? Literally that's what a staff member said to me. You better believe I asked! That's so kind you guys let them out twice a day though... not sure I even believe that. Two large breed pups in one small cage?! You guys could at the very least have them out in open pens through the day to let them stretch their joints. 15 years I have worked in the vet field and this is pure disgust and in my opinion abuse for a quick buck. These poor babies are going crazy pacing in a small box. And trust me the staff will kiss your a** they want to make a sale and are willing to let you play with any dogs. If I could go in and buy all these pups and re home them I would. This is such a sad place, I don't recommend going in... I left so upset and I'm still so upset on how this is allowed to happen. read more

Do not shop here! Worst customer service and store policy ever! They obviously don't care about their customers or want people to come back. I had bought a dog carrier before the hurricane and it did not fit my fat cat. Upon buying it, no one mentioned that there's no returns or exchanges for carriers. It was never used, opened, etc. Tags and receipts with me, they said no because "people have a tendency to use a carrier, like before a hurricane and come back to return it". I said, "does it look like it's even been opened?" She said that they don't care, that's the policy. Go shop somewhere else, but here! read more

Avoid this PETLAND Jacksonville at all cost super expensive puppy just go the actual breeder. So we wanted a small so we ask the SA if we able to play with her ( shih tzu) and we love her and when I ask SA Emily how much the puppy she said $3,300 so we decided to buy her, super excited, didn't pay attention I signed everything without checking the receipt and paper work since I work long hours I didn't had a chance to check until 5 days later checked the receipt PETLAND charged me $4,300 so UPSET, ANGRY. I TRUSTED what the SA says that's why we bought the puppy in the first place coz it's $3,300 if only we knew the puppy was $4,300 of course we're not buying the puppy. I felt SCAMMED, DECEIVED, CHEATED and RIP-OFF, man it's not just a dollar, it's $1,000 more, we work hard to make money. I called the PETLAND Jacksonville store and they don't wanna do something about it. I hope it won't happen to anyone. read more

Do not ever buy from Petland. We bought a Goldendoodle in May of 2017. The dog went into renal failure on June 14th, 2019 for no reason. The vet thinks it was genetic. Probably over breeding. it was horrible for our family to have a 2 year old puppy die. Please do not buy from this pet store. EVER! read more

This place had everything you could possibly need for pet supplies! While it does feel cramped inside, the place is pretty organized. If you are in a hurry or in the area this place will be able to help you out! Suggestions- They have sweet doggy calendars. Moose Out read more

Amazing, helpful, friendly and generous staff. We came in and spent an hour handling ferrets and left with out buying anything. Not once did anyone try to push us or make a sale. They answered all of our questions for a full hour. They showed off some of their favorite animals. These folks are true animal lovers and maintain a clean, friendly and loving environment. Most pet stores have at least one depressing cage, tank or sick animal. Not here. Everything is in order and tip top shape. If I had to buy anything from a pet store I would go here and support real animal people and learn from their knowledgable staff. read more

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Locally owned and operated with outstanding customer service. The employees are friendly, knowledgeable, and will even carry your purchases out to your car! The puppies are clean, healthy, well cared for, and the store and play rooms are very clean. read more

STAY AWAY. You're better off rescuing a puppy from the pound or getting a puppy from a breeder. Trust me when I tell you this place does NOT care about you or the animals there. There is only one thing they care for and it's money. They don't have prices of the dogs visible anywhere..you have to ask them and they'll "go check" and tell you one price and then tell you another the next minute. What I mean is I saw a puppy and I asked for a price, I came back an hour later with my significant and the price jumped up by hundreds, I then told them that I was told differently and they told me I must have been mistaken but I even had the quote written down on paper that they had given me from earlier and had the name of the employee who helped me. I have one puppy from here and he was very sickly when we first got him. I worked at an animal hospital and many dogs that came from this place died from being ill. NEVER will be back. read more

Very nice staff here and knowledgable to any questions I've had. The pets for sale all look healthy and happy which is extreme important! Clean store. The reason for four stars instead of five is they don't have a huge variety of supplies and prices are a little high. But it's very convenient t o go here when u don't feel like going to Petsmart or Petco that are not as close to me. This is not my main store to shop for pet supplies but my convenience store when in need. read more

Petland was super helpful to my fiancé and I . We found a puppy online came in and was able to play and really get to know the puppy. They keep the puppies clean and very happy you can tell whenever they come out of the cage they aren't scared. We found our new loving boy BOW with the help of the crew. read more

I'm disgusted by this company and I hope they get shut down. I'm saddened that people continue to fall into their trap. Read the fine print people. You don't get a return at all if you finance and you only get 50% of the puppy price back minus a $145 microchip fee if you return within 48 hours and pay cash. It doesn't matter what your situation is. They don't hold up to their warranties unless specifically designed for the issues they say on the paper. The dogs are mostly all sick. They will sucker you into something you wish you never got into. Don't do it. PLEASE! read more

Overall, the customer service at this particular location was severely lacking. Their solution to dealing with unwanted customers is to either hang up on them or redirect them to an unhelpful service line. That being said, everything was going smoothly when we showed some interest in buying a dog. Once we decided against the purchase, things took a drastically different turn. My fiancé and I looked around and started playing with one of the puppies at the store. The lady who was helping us proceeded to tell us she was "severely discounted" and "she doesn't get out to play much because nobody wants to take her home." She quoted us once price, and we left the store because we needed to take some time to think about this big purchase. We came back about an hour later to purchase the same pup and they promptly got us the paperwork and I proceeded to fill it out. After I was finished, we waited about 20 minutes and a different lady than the one who was originally helping us came out and proceeded to tell us that the price of the dog was over 3 TIMES what we were initially quoted when we first came in. Once they had my information and ran my credit, the price had changed for some reason? That information should have been throughly disclosed before any paperwork was brought out. We were beyond shocked. When we told her what we were initially quoted, it wasn't really taken into consideration and her solution was to knock off $100. That really didn't help us and we told them to cancel the paperwork which they agreed to do. About a month later, I tried calling the store back to discuss a financial question. They directed me to a third party service line who also didn't answer my question and recommended I tried getting in touch with the actual store. When I tried to call the store back, they cut me off mid sentence and sent me over to the same service line. I tried, once again, to call the store back, and they proceeded to hang up on me before I even said anything. I thought it was an accident, so I tried one last time and they hung up on me again. As someone who was interested in giving you my business, it is disrespectful and downright rude to hang up on a potential customer before even really knowing what the issue was. Not to mention they even signed me up for a credit card that I was completely unaware of and had to contact the bank to get it canceled. Overall, based on how I was treated, I have absolutely no interest in returning back to this location and I recommend you do your research before purchasing or financing a puppy through Petland Jacksonville. read more

Let me start by saying that I have shopped at the Jacksonville Petland since they opened. I spend over $300 per month on dog and cat food as well as additional fun items and supplements. I was always pleased with their selection but went in there having done my own research and felt like I knew more about the brands than their staff. But they were always nice. Their hermit crabs are not well cared for and have complete inability to molt. All 3 that we purchased from there immediately came home and drank vast quantities of salt water because it was not provided for them at Petland. Then then disappeared within days to molt and were gone from 1-3 months under the substrate. I don't know why a store sells animals that they are not knowledgable on or prepared to care for. I received notice yesterday that our Petland would begin selling puppies. They assured me that they would only come from "licensed and inspected USDA breeders". That means puppy mills. No legitimate breeder would ever sell to a pet store as they care where their puppies go. Nor could a store afford a true breeders prices. There are around 100 inspectors nationwide to over 10,000 licensed and unlicensed breeders in the country. The majority of these mills go unchecked. The animals live in filth in small cages churning out litter after litter. The vast majority of these puppies will either be unhealthy during puppyhood or have genetic disorders that will reveal themselves later. In the past I have asked Petland where they get certain items and they have always been able to give me the name. Suddenly when asked the name of the breeder, they refuse to answer. This is a cruel barbaric practice and I am deeply regretful I ever spent a cent in the store. read more

I came in looking for a new grain free dog food for my bulldog and the manager helped me tremendously. He showed me multiple choices and told me what his bulldog uses. The brand I chose ended up being 20% off. He carried the bags to the register and to my car. Also told me about their rewards program and I got a free bone for my dog. :) read more

Terrible experience here. Please DO NOT buy a puppy here. I purchased a puppy and the puppy was sick with giardia, double ear infection, UTI, kennel cough, and skin infection. My 4 year old dog is now sick and being treated for giardia. The owner treated us like we did something wrong and told us we had an unclean home and that was the reason she got so sick. Kelli and Geoff Daniels are the owners of this establishment and need to be shut down in my opinion. After posting this on Facebook, I realized that so many people have had the same issues. Please do your research!!!! read more

I have only had good experiences at this store. A little pricey but never had a problem with customer service.

This is my second time now sharing my absolutely atrocious experience with Petland Jax. To begin, everyone should be questioning the ethics of this business, as the Humane Society conducted research proving that many Petland stores, including Petland Jax, are selling puppy mill puppies. This business is morally corrupt and needs to be held accountable. We purchased our Golden Retriever over two years ago from Petland Jax while my husband was serving in the U.S. Navy. After reading everything over, we realized that although our contract and their online information stated that our puppy had been neutered, it was clear that he was not. I properly recorded this information, but when I approached the company about this issue, they tried to change our puppy's online neutering status in an attempt to flee their responsibility. After many phone calls and eventually speaking with the owner directly, he did fully compensate my husband and I for the procedure and we went our separate ways (after asking me to delete my reviews exposing them for presenting false information). My dog is now 2. A few months ago we noticed he was struggling to get off of the floor, and began presenting a slight limp. After immediately taking him to the veterinarian, he was diagnosed with hip dysplasia. We're more than aware of how genetics play a role into this and how his breeder (Dawn Shilling) plays a vital role in her collaboration with Petland Jax. Of course, the webpage I found stating their policy of reimbursement for hereditary conditions is now impossible to find after emailing the company of our expected compensation. I've seen the articles of Petland having to pay for thousands of dollars in procedures and reimbursements from customers who also believed they were purchasing a "certified pedigree" or "AKC canine" puppy and I fully expect the same experience. My husband and I will not be flung into debt because of an inhumane and disgusting business that profits off of the mistreatment of animals. I want a full refund for my puppy to cover all of the veterinarian trips, medication, and surgery required to provide our dog with the BEST quality of life, something this store should want for all their animals. I will not stop until this is settled. My poor puppy deserves nothing for the best and I will continue this fight to bring my baby justice. read more

OUR DOG IS DEAD AFTER 12 DAYS On November 13th, 2016 we purchased a Papillon puppy from Petland. He was in the back and $100 off. We assumed there were just so many dogs that they had to have some in the back. They brought him out and it was love at first sight. He was so sweet and so affectionate. We were told that the dog was a "fussy eater" and we were told to syringe feed him every 2 hours. We signed all the papers and we took him to Petland's recommended vet for a check-up three days later. The vet told me that Samson only needed to be eating three time per day. So that's what we did. The day before Thanksgiving Samson was having some vomiting and seemed lethargic. When he woke up in the morning he was basically limp. We tried feeding him but he was having a hard time. A few hours later we checked on him and he was lying on the floor in his own feces. He was starting to seize. We took him to the only vet we could find open because it was Thanksgiving. They started him on an IV of 5% dextrose. We expected to come back the next day to our same happy puppy. The next morning he was still in awful shape. We had to transport him to his regular vet-Tinselown (the vet they recommended and work with). This vet was literally a half mile down the road. By the time we arrived at the doctor's Samson was already in worse shape than we picked him up in. They kept Samson and did a test to see if he had a liver shunt. The vet said that this was not normal behavior and further testing was required. At this point we are trying to work with the PAWSitive Solutions place and see what the next steps are. We felt like we had done nothing wrong. They tell us that what is happening with Samson is 100% preventable. For the next two days he has to remain on at least 5% dextrose IV fluids or he would begin to seize again within 30-40 minutes. By Saturday we have drained most of our funds to try to keep this dog alive. The ER vet gives us some options. We could either take him home. Where he will suffer and eventually succumb to seizures again. OR we could do euthanasia. One of the worst parts was the owner called the solutions claims place and told them that Tinseltown Vet said that Samson was better and was ready for PICKUP. CAN YOU BELIEVE THAT??!??! HE LIED. Samson WAS ready for pick up but only because we had to transport him to the ER because he was in no better condition than we left him in. At this point we are at a loss. We don't want to see this poor dog suffer. And what kind of a life is it having to live on an IV??? The vet said he might even have to stay on it for up to a YEAR. Of course we can't get a diagnosis documented because we don't have the money to keep testing a dog WE JUST BOUGHT 10 DAYS AGO. You think you are paying all of this money to get a quality "product" .... Which is so unfortunate because that is exactly what this business treats these animals as. Just another "product". They use every loophole they can in order to keep your money. All the while making YOU feel like YOU killed the dog. We are emotionally scarred. We have three children that had to witness all this as well..... During this whole period of time. The owner has nothing to do with us. They claim to "care about pets" and how "pets make life happier" yet the owner has NO CONTACT with us AT ALL. He will only go through the solutions claims place. I completely and whole heartedly do not want to see anyone have to go through something like this. I don't want more puppies to suffer. PLEASE listen and PLEASE spread the word. DO NOT BUY FROM HERE. They need to be put out of business. Even if we don't get our money back, we just want to make sure this doesn't happen to somebody else. We will never get the time back we got to spend with a sweet dog. It was only two weeks but I can't believe the tribulations they've put us through. PLEASE PLEASE PLEASE!!! ADOPT YOUR PET. DO NOT GO HERE!! read more

Legit. Wouldn't sell me feeder/starter goldfish because they had "ick." Very knowledgable in aquariums and accessories. Even referred another pet store that was nearby to buy fish. read more

I went to Petland today to see the puppies and ask some questions about the breeders used. I was informed that Petland is very proud to only sell puppies from reputable, licensed and USDA inspected breeders and that they visit the breeders to see the environment. I was given the names of the USDA licensed breeders freely. What I found is these are mass breeders located in other states. When they said they visit the breeders, I guess that means the corporation, not the individual store owners, which makes sense because they could not answer when asked how many breeding dogs any of the breeders had currently. The answer is 70. Just ONE of the USDA licensed breeders they use currently has 70 adult dogs and 48 puppies on their premises for a total of 118 dogs. How is that reputable? read more

The staff is very educated about the dog food they carry. The girl that was helping me, offered samples so my dog could try the food. She was very friendly and patient with all of my questions. The store is nice and clean. The prices are little more expensive than the bigger chains. The staff makes the store. I recently moved to Jax and have never been in a Petland before. read more

This store was very clean and the animals looked like they were well taken care of. However, the customer service was terrible. The employees were extremely rude and made me and my family very uncomfortable. They were not helpful and looked very miserable while working with such sweet animals. read more

I love this place. Been going here for awhile. Very knowledgeable about everything. I've had questions about birds, fish and dog food and all staff offered lots of information no matter the question. I also purchased a dachshund from them a few months ago. I have never seen a pet store offer a crate, shots all the way up to rabies vaccine, starter food and toys. What I love is whenever I go back to buy dog and bird food they ask how is puppy boy. I even bring him in and the staff love him. I've never been more welcome. read more

So my partner and I went to visit this pet store hoping to see and play with a few puppies to see which one would be a great match for our English Bulldog we currently have in our home. The store is busy which is understandable because it's a weekend but we wait until someone becomes available to see if we can play with one of the puppies that caught our attention. The sales representative asked " if we're looking to just play with a puppy or buy one ". Although I've seen her place more then one family in rooms WITHOUT asking that question. We stated to her we are looking to interact with a few puppies to see which one we think will get along best with our dog we have currently. Her response was "well you-should come back during the weekday if you're just looking to play with a puppy because we're looking for more serious people and there are no rooms available" Mind you there are 2 rooms free and no one waiting to see a puppy but us at that time. There were other people who saw puppies that did not buy and were just letting their kids play with them. I feel because we are black she doubted if we could buy. Needless to say we had 3k in our pocket to purchase today. Never will I come back to this establishment. My money will be spent and respected somewhere else. read more

Awesome store! Was greeted by the cashier right away who directed me to just what I needed. They have a huge selection, and you gotta love that "locally owned" feel you don't get from the big box stores. Cute puppies, too. read more