My fiancé and I were excited to use the couples massage gift my kids gave us for Christmas…read more Unfortunately, our experience was very disappointing. When we arrived for our 1 p.m. appointment, there was no one at the front desk to greet us. We waited for a while, but no one showed up. The chair at the desk was covered with what looked like a pile of laundry, which felt very unprofessional. The worst part was the awful smell that filled the entire place. It was so bad that we couldn't imagine relaxing there. After waiting for about five minutes, we decided to leave. We feel bad about not using the gift, but we didn't feel comfortable staying in such a poorly maintained space. I hope the business works on improving their cleanliness and customer service in the future.

never gave me a refund for a service they could not provide! went in for a couples massage back in…read moreJune and they only had one person available. asked if someone could come in she said no. asked to reschedule she said no. asked for a refund she said no. bad customer service! her solution was giving my bf and I separate 90min massages. meaning we would have been there for over three hours??? terrible I just went elsewhere

Incredible massage at an affordable price. An absolute must try. Get the hour its a must to enjoy…read moreyour time there

After a long drive we checked into our air b and b. This place was around the corner. I asked for…read more60 min foot massage. It was supposed to be $50. She charged me $60 and asked for it before the massage started. I gave $70. Should have been a warning of what was to come. Maybe 8 min of the 60 was a foot massage. The rest was a really rough body massage. I'm bruised everywhere. Stay away.

Very relaxing and refreshing at the same time.The staff was very nice, and very hospitableread more

This place is wonderful. Very attentive staff, very professional, and unlike many competitors, they…read moreactually honor their appointments. The manager, Carmen, is easy to communicate with and her best masseuse, Wei Wei, is a pleasure to spend an hour with. Although a Chinese shop, both women speak very good English. The rest of the staff seem to be fluent as well. i highly recommend this place

I was stressed with work and lucky to stumble upon this little gem on the way home. Was greeted by…read morefriendly and knowledgeable staff and had the most relaxing massage experience ever. The place was new and clean as well which is another plus. I would be returning soon!

Today, I received extremely poor service here I WAS SO…read moreSHOCKED/OUTRAGED/OFFENDED 中国人大家不要去！！！避雷！！！ During the two-hour service I purchased, the masseuse left the room st least THREE times without closing the door, completely disregarding my privacy. Throughout the session, I could constantly hear dogs barking, other customers shouting, and loud conversations among the staff. The staff appeared to enjoy "gaslighting" male customers. Every time she came back from leaving the room, she kept telling me how generous other clients were（especially one WHITE man）how they wanted to buy her dinner or give her gifts. I endured it until the end, but I found it extremely inappropriate. I don't understand why, as a paying customer, I'm expected to develop a so-called "FRIENDSHIP" that involves giving gifts or treating the staff to meals. It's ridiculous. I paid for a massage, not for any other kind of "SERVICE." I am engaged, and this behavior is unethical. thank you if boss saw this msg，ur staff told me she does not receive any hourly wage, only tips. so pay ur staff hourly wage pls cuz she kept harassing me for not tipping her 50% !!!!!!! I tipped eventually cuz I don't want to put myself in a dangerous situation. Thank you SO MUCH for the great service!

Wow. I honestly can't believe how bad this experience was. I came here expecting to relax, but…read moreinstead it turned into a total nightmare. The room next door was ridiculously loud -- people talking, laughing, banging things -- and the staff just completely ignored it like nothing was happening. How on earth is this supposed to be a spa? And then, as if that wasn't enough, their DOG kept coming up right next to the massage bed. A DOG. In a spa. I couldn't even relax because I was worried it would jump on me. Completely unacceptable and unprofessional. After all that, I still tried to be polite and gave a $20 tip for a two-hour session -- which is absolutely fair -- and the staff actually had the nerve to get mad about it and pressure me to give more. They literally said I could just leave if I didn't. Excuse me? That's not just rude, it's disgusting. I walked out furious and honestly still can't believe I paid for that kind of treatment. This place doesn't deserve a single star. Save your time, your money, and your sanity -- go literally anywhere else.

I've visited Health & Wellness Spa 3 times. The business sign is easy to locate from Broad Street…read morewith a camera facing the door. Entrance vestibule is clean and organized. There is a slight language barrier, however that has not been an issue. Business services and pricing are displayed clearly. Each massage has been provided by a different masseuse. The masseuses are professional and skilled at deep tissue massages. I recommend this business and their services.

Linda gives an incredible massage, her hands are magical and she has one of the best flows I have…read moreexperienced, goes nice and deep, finds all of your problem areas and works them out, you can always tell a really experienced masseuse, highly recommend, will be back

I was a walk-in and they were apparently busy. Wanted an hour. They were able to do 30 min. It felt…read morerushed, but, nearly got the job done. (I have a lot of tough knots) I'd give them another try if I can get a full hour or 90 min.

CC was awesome, incredible massage. I made the mistake of challenging her size to her strength,…read moreshe proved me so wrong, great deep tissue, one of the best techniques, had a great flow with her hands, also pretty and great smile, very highly recommend, will be back

Never have I ever had a service and then the technician held her hand out and told me a minimum…read moreamount of tip to give her which was more than 20%! I will never be back.