Juan, Raul, and Tony were amazing! They fixed everything that needed attention in our new apartment in just one day. They were respectful, friendly, attentive, and always had a smile on their faces. Their positive attitude and willingness to help made all the difference. Thank you for the outstanding service, you guys are the best! read more

I moved into Pinnacle at Otay Ranch 5 years and was told the dirty windows would be cleaned (they're disgusting) . They never were. Two maintenance men since then have promised me clean windows and screens. A month ago I complained to the new manager. The people who promised to clean windows no longer work for Essex. She refused to honor their promises. She said if she did my windows she'd have to clean everyone's windows (quoted housing regulations.). She said the people weren't authorized to promise me clean windows. She refused to stand behind her employees promises. I forwarded a complaint to the Better Business Bureau. I've heard nothing from them in regards to my complaint. As an Administrator I have stood behind my employees even when they were wrong and then retrained them so errors were not repeated. Poor Management ! Essex/Pinnacle needs retraining and renter appeasement and satisfaction. read more

Nora and Erica were super helpful answering all our questions regarding our move-in. Me and my fiance have never rented an apartment before, and were a little afraid of the process, but Nora and Erica were so attentive to our needs. Thank you both for your kindness and patience. 10/10 service, and 12/10 people :) read more

Pinnacle at Otay Ranch Apartments - Apartments Near Me - Chula Vista, California

I was pleased to see Tony back on the maintenance crew. He is very respectful and replaced my garbage disposal. I told him I would clean the mess it made but he went above my expectations and insisted he do it himself. I am very grateful to get my issue resolved just hours after I opened the request. Thank You! read more

Erica is very helpful and nice. She helped me with payments and signing my lease. Thank you so much

it's so peaceful here... everyone is so nice and helpful too- I recommend ThePinnacle to anyone looking for a nice place to live.

Service was 10/10 especially with Justin he helped me with my tours and was super easygoing and patient with helping me out at giving me multiple options to choose from. Apartments were super clean and modern and the community was very quiet and respectful. read more

A pleasant experience, in search of a future home, Julia Mendoza's knowledge and mannerism were outstanding, made me feel right at home from the beginning. looking forward to making this my home. read more

Looking for a new place to stay was kind of on the fence until meeting the wonderful leasing office staff. One employee in particular stood out for her professionalism and sincere kindness, and that was office professional Ms. Erica. Thank you Erica and thank you pinnacle for providing a smooth easy transition into my new home. read more

Maintenance crew is consistently good. They are very courteous and resolve issues immediately. On the most recent service call I have made, Joshua came in and resolve it. On a side note; in Oct 2020 I reported a pedestrian gate that was broken and the maintenance supervisor entered notes in the ticket that a contractor was called but this was never fixed. Then in May 2022 I reported yet another pedestrian gate broken, got a similar response and still to this date the gate remains hanging broken. Both are facing to Monarche dr. Yearly significant rent increases! read more

Nora and Juanito were exceptional! I needed help with a work order and responded with a great sense of urgency:)))

The level of customer service provided by the leasing office has been consistently outstanding throughout. The staff here are the epitome of professionalism and warmth. Each interaction, whether it's a simple inquiry or a more complex request, is handled with utmost care and efficiency. Their ability to address concerns swiftly and effectively is truly impressive. What sets this team apart is their personal approach. They remember personal details, greet you by name, and make you feel genuinely at home. This level of personalized care has made my experience living here exceptionally positive. The team at the leasing office has played a big part in why I've enjoyed living at The Pinnacle so much. They manage to balance a professional attitude with a friendly, welcoming vibe that makes every visit to the office a pleasant experience. For anyone considering a move to The Pinnacle at Otay Ranch, I can't recommend it enough. The customer service here is a big part of what makes this place special. read more

Excellent service, helping us with everything we have questions on.very helpful from the community manager.

Community manager awesome! Super nice and helpful . Thanks for all the help and service

I've lived here for almost 3 years now.... The staff has always been responsive and very kind. The maintenance guys respond same day and take care of my requests ASAP... Security guys are visible in the evenings and make their presence know .... I feel safe here. In the office, Sapphire is extremely helpful, very kind, and always ready to help you. She has made reconsider moving because she is so helpful. She actually remembered my name- something my realtor couldn't even do! Thanks so much to the crew here for making me feel at home.... read more

Appreciate the fast and Good service with maintenance when something needs to be fixed. Joshua is always fast effective and professional . Thank you ! read more

Maintenance is awesome! Quick, quality work and super nice! Joshua and Tony especially are so great and do an amazing job.

Thank you to the staff at Pinnacle for helping making the move in process quick, professional and simple. I loved how they allow to us to view the apartment alone, it really allowed us to take our time and imagine ourselves staying here without feeling pressure to hurry. Big thanks to Sapphire for walking us through the entire process and answering our hundreds of questions. She made everything really easy for us and didn't make us feel like a burden for having so many questions before choosing to officially move in. read more

The maintenance crew is amazing, big shout out to Joshua who resolved my issue right away :)

I worked with Eduardo Ruiz in getting setting up with my apartment and he did phenomenal work. He always responded to my text in a timely manner. Worked diligently to get me the apartment i wanted an he was very patient and receptive. Even after i got set up and his part was done he still was very receptive with answering questions and didnt do what most people do and wash there hands of you. His customer service was by far the STANDARD and everyone should try to be like. He genuinely seems to like his job and it shows. If you are in the hunt for an apartment i highly recommend that you request Ed Ruiz, he will not disappoint. Thanks a lot for your help, time, patience, and approachable attitude. ED RUIZ 4PRESIDENT 2024!! read more

All works are so nice. Very professional. Follow up on referral ASAP or with in 24 hours.

We've lived here for about two years and have had a great experience. The staff is friendly and do a fantastic job maintaining our community, they are also are fast to response and fix issues. read more

Staff here is awesome. Anytime we have a maintenance request it is taken care of promptly. Joshua is the best, he is very friendly and is always willing to help and solve things fast and efficiently. read more

Friendly staff!! Super helpful and kind. They helped guide me through the different pricing on residencies without a problem.

Beautiful community and the staff is very nice and helpful. Julia in particular was very kind and patient with me.

Absolutely love living here! Sometimes I feel neighbors are petty|never had I lived in apartments understandibly it is part of--Overall it is very nice and peaceful, I will be sad to leave in the near future. read more

Pinnacle at Otay Ranch Apartments - Pool area - Apartments Near Me - Chula Vista, California

The WORST apartments I've ever lived in. My apartment was filled with mold in the window seals and bathroom ceiling from what i assume was from a leak in one of the upstairs neighbors. When the neighbors flushed the toilets or did laundry you could hear my apartment kitchen pipes rumbling. There was once an issue with the plumbing where water came up through my kitchen sink. The next day i came home from work you could tell my apartment was enter from who i assumed was the maintenance man because everything was from underneath my sink. The grass is filled with dog poop and residents let their dogs roam without a leash. If you move here please pay attention to the paint job because they seem to just paint over spots. The closet door was also broken upon moving in. read more

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Good living space but accommodations are limited, such as the gym on one side of the two apartment complexes. It definitely needs to be 24hrs. read more

Awesome customer service from Sapphire! My experience has been great. Thanks to all the Pinnacle team!

Sapphire has been an amazing help throughout the process of moving in and has made moving go so smoothly. She's always been available through call/text whenever we had questions and was always so responsive. Thank you again for everything you've done! read more

My first apartment and Julia was very helpful and was very detailed with explaining everything to me and my boyfriend. Process was super simple. read more

I was not going to post an update; however, since you feel the need to defend yourself and staff actions instead of just apologizing. Here goes. At no point was help offered that night. When I called the following morning, I was basically called a liar. I was sent an email that said what numbers I should've called. (Posted that). I sent you the proof of calls. (Same screen shots that were sent to you were posted. ) With proof in your inbox, you still act like you're in the right. You're not. Being told, it's not in our policy doesn't help you when a person ACTUALLY reads his/ her lease. I will also post the lease. It does not state that lockout services are not fulfilled. So after receiving a call from maintenence telling me, "Now you know the policy," in a tone befit for a child that burned his hand, and now reading this, you've become a 1. One, it is not in your policy. As a matter of fact, it only says some apartments do not offer due to staffing. Lockout addendum only states that I need to have someone on the lease to get a key. It took 6 days to get my lock fixed, even after I expressed my safety concern. I didn't get refunded the cost of the locksmith. Tell me again how you helped? Playing Victim makes you worse in my book Don't move here. It's not worth it. Not when they treat long time residents like this. I was deployed all of 2020 during COVID and still remained with them. Now imagine being locked out, not able to get ahold of anyone, and cold for hours Now you've spent over 100 to get in. Then being treated like a liar by someone you've been loyal to. NEVER BELITTLE SOMEONE'S EXPERIENCE! read more

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Our sales representative was a very professional and respectful man. Eddie made the process of our application effortless. He was very informative on what the Pinnacle offers, along with what we are needing to do in moving forward for our new 2 bedroom rental. Eddie, my son and I are very pleased and appreciative for your positive attitude and prompt response to our calls to you. You are the strong reason we decided to go with the Pinnacle. We thank you and the Pinnacle for you being you. Much respect. Rose and Gabe read more

The Maintenance team is great Juan and Joshua they have been addressing minor details at our unit very efficiently. I've had the best experience with their fast and organized work read more

I would like to say the problem got solved quickly Thank to joshua cuevas for the fast and efficient work today much appreciated !!!

Just want to Give A BIG THANKS TO THE STAFF AT PINNACLE!! They went Above and Beyond to help me out with my situation. Anytime I had a question, the Response time was Spot On! Great Folks! Without a doubt, I would 100% Recommend This community to anyone looking for a place! read more

Your leading agent knew of my bad credit she knew I repeatedly told her it would be a waist of resources from any source I told her my exact score so for you the business manager to respond to the truth with lies saying you did not know of my credit is unprofessional to say the least joana b knew I had a eviction and knew I was credit denied at other properties sp for her to know this before lying to me and giving me a move in date is beyond me read more

This place was okay when we first moved in, but it went down over time. Trash/dumpster: Kids playing in trash dumpster often and every time they are seen playing in the dumpsters there always seems to be this mess. Literally playin around and INSIDE trash. Brought the concern to the front office, however, nothing was fixed. Loud noise: Was given a warning of being loud while we weren't even home for the duration of the complaint. Then was told to just keep it down period. No apology was made. Spiders: there is a very good amount of them. At the pool and outside in the halls. Yes, they are nature's creatures but it shouldn't be all over the place including the pool area where it should be maintained. Maintenance: never had any issues with the maintenance people. read more

I stayed here a full year and it was quiet and great community management responds in a prompt manner for Maitenance as well. neighbors were nice and quiet. and I never had any issues here. I parked in garage and can go into my home through it. I am so sad to go but I needed more space. if I ever go back to San Diego I would rent here and I always tell my friends to rent here. the gym and pool is amazing too. the lake outside is phenomena. security going through the gate makes me feel secure. Pinnacle at OTAy is the best with all the stores around . read more

Amazing complex ! Been living here for about 2 years and I can honestly say I wouldn't want to live anywhere else. Everything from the cleanliness of the complex to the decor, it's all amazing. read more