Jeremy and his team are exceptional! We had our roof done and are very pleased with the final…read moreresult. Their work is of high quality and he communicates effectively during the process. What a job well done!

Very professional and great value. Did my rd roof several years ago and repaired storm damage.read more

When the December 2023 tornados came thru, my commercial building was really messed up. The really…read moreold roof collapsed and water was in both of the businesses. It was close to Christmas , and my tenants needed to not be out of work any longer than possible. Pinnacle stepped up to help! They were there as soon as possible evaluating, working with my insurance, and getting the businesses reopened as soon as possible. The new roof is great, including all of the other repairs they did! I am very thankful for the work they did in such a quick time.

I cannot imagine a more responsive or professional roofing service…read more Their survey of damage is extremely thorough and they are experts in dealing with homeowner insurance claims. I have dealt with multiple professional employees including the local owner. Every contact has been conducted with personable professionalism.

Climate change is real and beyond its effects on the earth, our housing is subject to all sorts of…read moretrials and tribulations from its wrath. The calamity that struck my house was the hail storm. It came with little warning and it was as disconcerting as it was brief as it was violent. When it was over, my screens were shredded and I had some paint damage. Seeing as that was all I could tell with my naked eye, I left it alone and kept it moving. That's when I noticed my neighbors getting roof assessments. I didn't want the headache so I tried to avoid it. But adulting doesn't let you skip out on the unpleasant things so I dove in to seeing what was what. Checking the Jelps, I found Bill Ragan and through Bill Ragan I found Chris. Chris was awesome. He walked me through what I could see and couldn't see. He had ladders, photos and information. He let me see that I sustained damage and needed a fix. When he gave me an estimated cost, I thought, 'I'm just gonna have to let this ride.' That's when he told me that insurance should cover it. Armed with that knowledge, I had an assessor come to the house. I was denied. Chris didn't let that be the end of the story. He convinced me to get an assessor second opinion. This time, he would be at my house when it happened. It did. He was. And I was approved for a new roof. The insurance company cut the check and I was on my way to a secured house cover. If I stopped the review here, it's an easy 5 stars. Chris was/is incredible. Unfortunately, Chris doesn't work on roofs. The crew came out (with Chris to introduce me to them and let me know what to expect) and they didn't share much of his ease, kindness or professionalism. They were unpleasant at best, rude at worst. A gentleman smoked a cigarette while he worked on my roof. The foreman was dismissive and unhelpful when I had questions. I texted Chris, who apologized, came on site and got the folks together but that wasn't his job. The job took two days and the install has held together fine (and the roof looks good). But being treated like trash in my own home is not something I take lightly. The crew did the work in mid-Fall. Thanks to climate change, it was still pretty warm out. Even so, I was preparing for my fall HVAC cleaning when I noticed a gap in the ceiling of my upstairs unit (in the attic). Not only that, connective piping from the unit had come undone in the roof work. I had a HVAC tech come out to fix the problem. He did so and showed me a few other pipe disconnections and gave me a horror story about carbon monoxide poisoning had I run the unit with the gaps and disconnections. Nightmare fuel. I texted the foreman. He went from unbothered to unresponsive. I went back to Chris who asked for photos, came out to inspect and brought Bill into the situation. Bill came out to my house, asked about what happened, listened, doubled checked the work (roof and HVAC) and covered the cost of repair. I appreciated that. And I appreciated Chris. But neither Bill nor Chris should have had to clean up a mess they didn't make.

The customer service alone is worth the price you'll pay for your new roof. We chose Bill Ragan…read moreover 3 other nashville roofers because they seemed honest, reliable, and I believe they'd be around to honor their warranty and guarantee (not the case for some of the folks who came out to quote.) They were also friendly, on time, transparent, and have great craftsmanship. The install team was professional and showed up when they said they would. The roof was replaced by the evening and the area around the house left clean. Bill even came out himself when an inspector thought he was problems. There were no problems because the roof was installed so well. The whole team is fantastic. Buying a new roof can be stressful but this team makes the process stress free.

In 2013 we were in need of a new roof. We live in Hendersonville and had trouble finding someone…read moreto respond to our request at that time. We located Premier Roofing on the internet and it only took one call to get them out to the house. We wanted a premium roof and they put together a proposal for a GAF Timberline HD Architectual shingles roof system requiring 6 nails per shingle and premium GAF underlayment, edge trim, and ridge seal. The shingles are warranted to stay in place up to 130 mph. Chip and his team were easy to work with and did exactly what they promised to do, and more. Fast forward to December of 2023 when we experienced our first direct hit of a tornado in our 35 years of living here. Fortunately, the tornado lifted over the house as it passed, sparing us it's full force. We lost two 1/2 pieces of shingles that tore loose, leaving the other halves with nails on the roof. When I discovered one of the shingles and noticed where it came from, I called Chip and he sent Manny out to do a temperary waterproofing. The weather was sub-freezing and everybody had lost lots of their roofs. After the cold weather passed, Chip sent Manny out again and replaced the damaged shingles. He didn't charge us. This is a great roofing Company and I am happy to pass our experience on so others can benefit from Premier Roofing's excellent service.

The cap to my chimney blew off in a wind storm. I contacted Premier and they sent someone over in a…read morematter of hours and created a new cap and got it done the same day (before the rain moved in). And a fair price!What a great group of professionals. I'll be calling them for any future roof/gutter/carpentry work! Thank you, Chip and Joel.

Very professional and found and corrected problems that other people did not- got the job done…read morequickly! Colton and Noah were great and the crews were fast and hard-working and very pleasant!

They gave me a decent price. I'm especially appreciative they honored my original quoted price even…read morethough I didn't end up paying the deposit and starting the job til about 6 mo's later. The install crew was great; the foremen was patient and positive the whole time and answered my questions. Marc, my sales rep [who did my original quote] went above and beyond his job description getting me answers & coordinating things when others in the company would not return my texts/calls/emails. He and Tony were patient with my caution and all my questions during the process. Marc was proactive sending my Certificate of Completion and even came out on the first day of the job (the Fri. after Thanksgiving) to touch base with me. Definitely recommended. --12/28/25 (Nashville home, not NY)

One of the worst experiences I have ever had was when Tyler and John were extremely unprofessional…read morein handling the situation! I started the claim with Tyler and he estimated the damage on the right side only and said we can fight it and win it with the insurance company even though I let him know about the deductible on the policy which was 1% of coverage around "3100$" After all the case was closed because the deductible was not enough to cover the damage I have been calling and texting them for 2 months and they never answer, and now I have to pay everything out of the pocket and the claim is counted against me!! BTW I went to this location in the picture to talk to them and get updates but the address was an office for mailing I believe!

I've been ghosted by Eagle Viee for over a month. I call. I text. Nada. At first they said they…read morewould guarantee their $14,000 roofing job. After 4 years we're having serious issues. On their website it says they stay in constant communication. Not true! Really a bummer to get such cruddy follow up after investing so much :(

Superior roofing was phenomenal in every step of the way for this single girl needing some help…read morefrom a reliable company that can give me superior service from start to finish. I trust that they gave me an excellent quote saved me money charged my insurance and made it feel that they were easing my stress every step of the way. I appreciate the fact that the owner was so kind and genuine during this process. It made me feel very comfortable because it's a very scary experience getting a new roof..

I called superior roofing to check options for a leak that I found. Mark came out the next day,…read moreinspected things and took pictures. I was happy with what I heard once he was finished and he told me to expect his quote via email. However, I never received it! I called, left voicemails, and still nothing over a week later. Being ghosted by a company when you need help is a terrible feeling. There's no way I could recommend this company.

We love our new roof and gutters. David and Taylor made the whole transaction so easy start to…read morefinish. Highly recommend!

I can't say enough about this company!!!! I don't think in my 59 years I've ever had contractors be…read morethis attentive, clean, and such 100% attention to Every detail of the process.... Most importantly they cared how I felt and what I wanted. I've been burnt by every contractor I think I've hired. well Thank God there's a first time for everything...... Not only was I not burnt, I was 100% completely satisfied from start to finish! Literally, I was sad when they were gone because of the wonderful experience I had. I would recommend this company to everybody you won't regret it!!!