We are very disappointed with this company. We are trying to contact them for months to discuss a…read morepayment issue we had and there is no reply. Extremely concerning to work with such a company. I am hoping they will right their ways real soon and return money that is not theirs.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

We needed our freight elevator serviced at a local post office in Santa Monica. Did some research…read moreand found this company. They were very responsive, answered all my questions and Eddy even sent out a technician to take a look before me even committing to him. Said he loved the post office and appreciated our public service for the community. Long story short our elevator was quickly serviced and up and running. Pricing was excellent and customer service is A1! Thank you to Eddy and his team for the quality work.

Had an emergency at work with an elevator that was stuck. I called 6 companies before reaching…read moreUrban Elevator. They responded promptly, and got our elevator working within 2 hours of my call. Highly recommend using them for anything elevator related.

Eric is seamless to work with and really attentive to some of my neediest board members. Not only…read moredoes he try to save you money but he's honest and does great business. He understands the process of getting work approved in an HOA. He has been in the elevator industry for decades and a genuinely competent vendor to have and work with on all your elevator consulting needs and projects. I have worked on many different projects at various buildings with eric and he never disappoints. Global elevator consultants is my go to vendor for all my elevator needs. I highly recommend this company.

They TRAPPED me and my family in an elevator and one of their technicians tried to ASSAULT me in my…read morebuilding telling me to "F*** OFF"! after doing so. Total Access Elevator committed an OSHA violation because of their unprofessional and negligent conduct. They DID NOT inform our property manager that they were conducting an annual inspection and arrived without any notice to our management. And although they had 3 technicians on site, none cared to properly notify residents that maintenance was occurring at 8am when everyone is starting to go about their day. My partner and child were trapped inside for around 10mins taking her to school, even making her late. We were TERRIFIED inside as the elevator jerked up and down and the call / help buttons even told us to call our administrator (ie. property manager). We yelled out for HELP and didn't even know what floor we were on despite being on the top floor. Once we were out, I asked one of their technicians if they had notified management about the maintenance / repairs. They didn't. I asked if they even had communicated with the manager prior to their arrival. They Didn't. I asked why they hadn't let residents know about repairs prior to starting on them. They Didn't. As I was asking reasonable questions, one of their other technicians became aggressive telling me in front of my family that we "should be thankful that they let us out". They put us in this situation to begin with. Their technician then lunged at me to assault me, raising his fist and only because of his co-worker was he stopped, telling me to "F*** OFF!" in our place of residence. Of course, he escalated the situation. I reached out to their manager moments later only to be put on hold for 10mins and then told that the supervisor would return my call in 5-10 mins. An hour later I had to call them to demand to speak with the supervisor who then tried to place fault on me for raising my voice with his technicians. The lack of accountability and responsibility was egregious. Only after I called him out on this, did he mention he was going to write them up and never allow them back to our residence. He admitted that this was in fact a major annual inspection, but Total Access Elevator had not informed our building's management nor residents prior to repairs, putting our lives at risk. Later after I informed our manager that it was a major annual inspection, that same supervisor David attempted to mischaracterize the events of what happened telling our manager to the effect of that we had only been in there "30 seconds" and again reiterated that it was because of my raised voice that the incident escalated and his worker had de-escalated the situation. How attempting to assault resident in their building and screaming at them to "F*** Off!" is somehow de-escalation defies any sense of logic and is void of accountability. They are extremely unprofessional, aggressive, and don't communicate properly. If could give them a ZERO star I would.

Our HOA building has used total access elevator for many years. I do not have any complaints about…read morethe quality of their work. They have serviced our elevator just fine. My issue was the cost of their non-routine service calls. When our elevator went out on a non-holiday Saturday afternoon we were charged $850 per hour...not just for the service call time when they were working on the elevator, but for travel time from their location to our building. $850 an hour for travel time. Anybody using them should just be aware that if something goes wrong and they need to come out on a Saturday afternoon it will be likely close to $2000.

I needed to get my dumb waiter repaired. So I called Custom Lift for service as they were the…read moreoriginal installers. I was really pleased to be able to get an appointment within a week or less. Mike, the technician that came out was so awesome. He was very patient with me and answered all of the questions I had. And he was very thorough in the repair and replacement of parts. And he reminded me to get the dumb waiter serviced every year.

This two-star rating is due to their billing practices, not their work. When I called and…read morescheduled an appointment, they were friendly and professional. I have a residential dumbwaiter and asked for an estimate. I was told that there was a flat rate for the service call, which would include any labor needed to fix the dumbwaiter, and that any replacement parts would be extra. Seemed straightforward enough. The repair technician arrived on time and did a thorough job, scrutinizing every component of the dumbwaiter and cleaning various parts. The service call lasted longer than I expected - and perhaps longer than was necessary - but I wasn't worried because I was told there wouldn't be any hourly labor charges. And then I received the bill...which charged me for an hour of labor ON TOP OF the service call fee (which alone is the equivalent of 2.5hrs of labor). So basically, I was charged for 3.5hrs of labor, when the technician was only working for 1 hour. I called their office, and spoke to Kim, their service manager. I explained that I had been specifically told that I wouldn't be responsible for any hourly labor charges, and Kim told me that I was misinformed. She was curt and completely unwilling to work with me on my bill. Maybe this is an issue that arises with them a lot. There aren't a lot of companies that specialize in residential dumbwaiters, but I'd think twice before calling California Custom Lift.

They continue to be fantastic. They keep my 20 year old concord wheelchair lift running. My lift…read morestopped working suddenly. They came out the same day and fixed it on the spot! They are indeed experts. Thank you!!

Five star and beyond! I contacted Galaxy in need of service…read morefor our residential elevator. As it is with the other 20 other companies I called, appts were being scheduled weeks out. Nonetheless, I followed up w Tara and requested a call back. She got a message to the owner Chris, who called me right back and came by within the hour on a Friday afternoon! Chris immediately remembered that he was with the team that installed our elevator many years ago. He knew what he needed to do but since the model is obsolete, and the company had been sold, he would need to acquire a special tool to further diagnose the problem. He set out to acquire the tool immediately BUT unselfishly recommended two other companies that may be able to help us sooner. One of these companies actually ended up doing the repair, but through it all, Chris stayed in contact to make sure we were getting the proper service. Chris is the epitome of outstanding customer service and honesty. He has in-depth knowledge of the industry. He is personable , professional and genuinely cares! Unlike other companies, he didn't immediately try to sell us a new elevator. In fact, I offered and insisted multiple times on paying Chris for his service call and his assistance but he simply refused. This is a small growing business that understands that success hinges on honesty, customer service/relations and ethical business practices. Call them first for your elevator needs! Thank you, Chris!

If you take away nothing from this review just know this business is a SCAM!! You are better off…read moregoing anywhere else. I had a weird experience getting my fridge fixed with them. They would show up hours after the time they had given me with no communication. Would ignore my calls for hours on end. Then the tech showed up with no warning even though I repeatedly asked for one since I have a kitten who gets scared easily and work from home with constant meetings. My first red flag is that the invoice I received had a different company name then the one they gave me on the phone. Once I pointed this out they kept switching out the name they gave me over the phone. Over a week after the job was finished a nearly $2,000 charge from the company shows up on my card. It takes over a day to reach them for an explanation so I end up filing a dispute with my bank. After two days I finally get them to pick up my call by calling from a different phone. Then another day to hear from a manager who was extremely rude and to this point has not been helpful. Despite not having a reason for the charge he takes several days to begin the refund process. It has now been nearly two weeks and they have not given me an explanation for the charge and whether my card information was saved for them to make that charge. The manager has given me an attitude repeatedly and ignored my messages and calls. I am going to be reporting this business who need to take accountability and learn how to communicate and treat their customers.

Been battling to get a refund from this company, and they conveniently don't answer their phones,…read moreignore texts, and now have been blocking/changing their numbers. Our fridge compressor needed replaced - it was under warranty, but we still paid over $800 for other parts and labor. A few weeks after it was "fixed", our fridge stopped keeping cool again. They came back and said there was a leak (which should NOT happen immediately after a compressor replacement). It was a battle to get them to come back out and fix the leak, and they still didn't fix it. It held its temperate for about a week until it stopped AGAIN. I have been trying to call them and all their phone numbers are disconnected/unable to receive calls/etc. Very frustrated. Now we are out $800 and still have a broken fridge.