I'd like to share my terrible experience with Pinnacle Cleaners in Davie. I brought in a white dress shirt and it came back stained with a black dot on it. Instead of taking responsibility or trying to make things right the manager quickly disrespected me and handled the situation very unprofessionally. Even though I am a first responder in uniform, she suggested I was responsible for the stain. Customer service clearly does not matter here. I would not trust them with my clothing, especially delicates or expensive items. If you choose to use them, I would strongly suggest photographing your articles before dropping them off and inspecting them upon picking them up. read more

Pinnacle One Price Dry Cleaning - The stain they put on my white dress shirt - Dry Cleaning Near Me - Davie, Florida

I had an amazing experience preserving my wedding dress here. The customer service was outstanding--they explained every step clearly and kept me involved throughout the process, from inspection to final approval before sealing the dress. My dress was very dirty and even missing a few buttons, and they made it look brand new. They also preserved my headpiece in the box, which I really appreciated. I even brought in a large 8x10 Ruggable rug, and they were the only dry cleaners able to wash it properly--it came back perfect. Highly recommend! read more

VERY unfair pricing!! Went to have the SAME top altered that a group of other moms did a few days ago to only get charged double!! It's a cheerleading uniform top and the SAME size as the others. The other moms were charged $20 and I was told $40 -- what a joke! I even called two moms while I was there to be told they were charged $20. Unreal. read more

My husband had an old trench coat that was originally his brother's when he was in the Army and at some point when his brother got out, my husband took it from his brother and wore it everywhere throughout middle/high school. It had been sitting in a cedar chest in our garage for the last decade and my husband rediscovered it when he was cleaning. The coat held a lot of memories for my husband and he didn't want to get rid of it but it was dirty and stained after many years of wear. We brought it here in hopes that they could perform some kind of magic or at least clean it and get the funk smell out of it. We were told that the coat would be ready in 3 days. There was a note on his coat when my husband picked it up indicating that the remaining spots or stains couldn't be removed without causing damage to the color or material. Compared to what the coat looked like when he dropped it off, he was EXTREMELY happy with the way it came out! All done for a very fair price. read more

Pinnacle One Price Dry Cleaning - Dry Cleaning Near Me - Davie, Florida

Caught owner wearing my shirt. I bought this shirt in France and it's unique. Owner made up a story that it was given to them. Stay away !! read more

I just recently moved to the area from Kendall and I was worried that I wouldn't find a dry cleaner that could handle my fine linen guayabera. Well, I was mistaken , they return my clothes perfectly cleaned and ironed. The service is wonderful prompt and friendly. I highly recommend this establishment. Jorge de Tuya Davie Florida read more

Outstanding service! Brought 2 rugs in and extremely happy with the results. Been coming here a long time. They preserved my wedding dresses and put them in beautiful boxes. I have also brought many other items including complicated dresses and I am always pleased with the timing and results. Highly recommended. read more

Worse place to take cleaning to. They charge different prices for different items at what ever they think they want to charge. Took a shirt in and they measured the buttons and charged me 6.70 for a shirt that they charged me a month earlier at 3.30. They tell you they fixed it but they do t. Beware you will be over charged. read more

Reliable when it comes to time and quality of work. I also like that they do everything in house. read more

Horrible! Lost an extremely expensive cashmere sweater. Damaged a silk blouse. If you give 10 items, you may only get some of them back in your first delivery. In another delivery you get more back days later. So you have to keep track if you received everything back. We have been delivered other people's clothing mixed into our order and had to tell them to pick it up. Owner is not willing to every admit or reimburse for lost or damaged items. Very expensive. I do not recommend this dry cleaner. Stay away! read more

This are rip off artist running this place. They made me pay $250 for curtains that my tenant dropped off without my permission just so they can extort me for $250 to get them back. They literally washed and iron it. A $45.00 job at most. Iam looking into my legal rights because these are my curtains that I didn't approve to be given to this cleaners. They really took me to the cleaners read more

Pinnacle One Price Dry Cleaning - Dry Cleaning Near Me - Davie, Florida

Wish they were close to me. I moved away from their location. However, whenever I had a difficult clean or an alteration, it was still worth the extra time to travel there. Always reliable and professional. read more

These guys are the greatest dry cleaner in South Florida. I have been going to them for over a decade and they have never made a mistake with anything. They are great at alterations which they have done amazing work for me over the years and I would recommend them more than anyone in Broward Dade or Palm Beach to go there. I cannot say enough about this place because they are so friendly, so quick, and just the overall Best dry cleaner and alterations place I have ever been to. This is the only place I will take my clothes dry cleaning and alterations ever. They are the best. Period From your most loyal customer Brian Lucente read more

Our household has been using pinnacle for 5 years. They have a membership program where they log a credit card on file and give you a bag that identifies your laundry. Our loads are always done on time and we have never had any problems. They replace missing buttons and do any alterations as well. I had 2 dresses altered and they came out perfect.Hubby has lost several shirt buttons. Our items always come back perfectly. Also, even when I was sick and months went bye without us picking up, there was no issue. Pinnacle simply kept the items till we came back. read more

The store lost my cashmere sweater that I just bought over Christmas. They knew they lost it, but they would not admit that they did. I went back 3 times but each time they asked me to go back again because they "still could not find it". I think they are just disrespectful and irresponsible. Their loss policy is to give you free dry cleaning again. Really ? Thank you but I think not. The lady in charge was rude and she said in 20 years the store had never lost an item. I read through the Yelp reviews, and of course, that is not true unless the rest of us who lost items to this dry cleaner are lying. Hopefully the reader is reading this before going to the store, and not after an unpleasant experience. If you love and treasure your clothes, go somewhere else. Don't go there. read more

This place is awful. They've ruined two of three suites and then gave me an attitude when I brought them back to be fixed. Will never go again. Please don't bring your expensive stuff here. read more

highly recommend this dry cleaner they are inexpensive and prompt they do a great job they look for stains and take them out without even asking read more

Do not ever for any reason use this dry cleaners they lost a pair of custom Dress pants and they point fingers at everyone else but themselves to find them. The owner galena draudt refuses to talk to customers and the email liters are rude. They will not go thru their racks to determine if the pants are in the store. Just oh well can't help you and point finger at different store. Repeat do not ever use this dry cleaners plenty of other places who care you can use! read more

I have been using Pinnacle for years. Their prices are great, service is the best I've seen around the area. The staff is friendly and knowledgeable. I highly recommend this business. read more

I go to Pinnacle for all my laundry cleaning. It takes a few days and the price is average for the area. If there is a problem they always take care of it. Happy with their service. read more

This place is great. They are able to get my dry cleaning back to me the next day or sometimes whenever I ask of course its gotta be a realistic time. If come in the day before at 3pm and I say I want it back by 10am the next day they can do it. They fix holes in my shirts or my husbands pants, they take care of the special items that call for special care and I've never gotten anything back discolored or ruined. When you've just moved to a new place and you need a cleaners you can trust it really helps to feel like you have a place you can trust with your clothes. read more

Took 4 pairs of brand new pants with the tags on them to be hemmed and dry cleaned... When I went back to pick them up they told me that I already did. They lost 4 pairs of my pants and would not do anything for it. The lady Galina is very rude and when I asked for the owners number she refused to give me any information. I would not recommend doing business with this location. And Galina needs to work on her customer service!!! read more

I tried to drop off dry cleaning here and every employee was telling me a different pickup date as well as a three day return on "same day service" read more

Good service but overpriced. $5.25 for same day? Every dry cleaner in town offers the same "in by 9 out by 5" service for the same price but Pinnacle jacks up the price by over 100% PER PIECE. The service is good but it's not that good, there are other more reasonably priced cleaners who provide the same service for less. read more

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. Worst service - every time something wrong - it takes a long time to get your cloth back and many times I had to come back multiple times because they could not find my cloth at all The alterations are not done well either unfortunatly since it actually is a great location to get to read more

Reasonably priced. Excellent dry cleaning of a duvet cover that they charged much less than many others I priced out. Friendly and helpful staff. read more

Just picked up shirts and a jacket. Most of the collars were not done properly. Either wrinkled or creased improperly. I would think this would be the most noticeable part of the shirt and if there is any quality control they would've noticed that the collars were not done properly. Instead they give them back to me like that. The jacket was dry cleaned and unfortunately the same problem. The collar is wrinkled. There are also areas of the jacket that we're not pressed properly and you can see wrinkles. They will need to be redone. read more

Paid $15 to have a pair of slacks hemmed that failed after just a few months and a couple of times wearing. Received extremely RUDE customer service by Galina, whom i discovered is the owner of the company. No way to treat a good customer after years of patronizing an establishment. read more

Law enforcement friendly. They do and excellent job for an excellent price. Customer service is great. They do great alterations and dry cleaning. read more

This place is horrible. I took my prom dress to the seamstress two weeks before my prom night and she had it 'ready' for me 12 days later. She ruined the dress completely. The hem line was uneven. The dress wouldn't zip up The beads on the dress were falling off And on top of all that there was a dark stain on the back! This lady was rude and could barely speak English! When I tried to speak to the manager she was speaking loudly over me and belittling my side of the story. On top of it all the manager made me pay for this disaster. I was furious! I will never go back to that place and if anyone else does they are fools. You have been warned! read more

Great services and quality. Always somebody to help on the phone, on site or for pick-up/delivery. I visited the area and they were the only company that delivered practically over night when i needed a rush dry cleaning for an event. read more

I would give them 0 stars if I could! DO NOT go here! They "lost" a pair of my pants and have been very rude to me in every attempt I've made to get them back, as if I'm asking so much of them to look around to find them. Why were they separated without being tagged in the first place? I've been offered 10 free dry cleanings instead of even a partial refund of their value ($98) but, if I'm never, ever going there again, that's pretty useless. read more

I tried this dry cleaner based on the one previous review. I myself won't be back. Unless you are a member of their 'Matt Club' it is cash only. I took in 2 items - was just over $41. I was advised it would be ready on Friday. I went in on the following Monday. One of my items was ready. It was clearly obvious the girl could not find my other item. She advised me 'it wasn't ready'. I asked her whether is was 'not ready' or she 'couldn't find it'. She blantantly lied. Anyway - the following afternoon I received a call my item was ready. I went the following day - it has now been 10 days!!! When I arrived again they had difficulty locating my item - I asked if there was any sort of a discount for my troubles...ie: long delay, 2 trips....The lady behind the counter clearly had no interest in anything I had to say. In fact, I dealt with 3 different woman and I would have to say the customer service on all 3 counts was kinda sad. Once I got home I also found there were some marks on my items that they did not get out....Anyway - I won't be going back. read more

been going their for about a year now u really have to be watchful of your clothes be cause they miss count and charge dry clean prices to laundered shirts and if they have left a stain in some thing they will charge you again to re-do it.which in my case they did, so I will be more aware of my order now that I have read these complaints I will be looking for another cleaners just in case, making sure they break down my bill till I see if I should find somewhere else.for now they get 1 star ,of course more stars if they start getting it right, I believe in second chances. its hard to find good help these days. read more