Recently moved to Austin, found ourselves in a pickle. We didn't know we got to fill our gas tank…read more Cold front coming in. We hadn't signed up with a new propane company yet, decided that the company that's going to be able to get us out of this pickle fastest is the one we're going to continue working with. I called O'Brien, a guy called Brian answered. He was very nice, it was Wednesday, he said he was going to try to pull it off by Saturday even though it's an extremely busy time and they are backed up. He said he was even gonna try to pull it up earlier. He was going to confirm and get back to me. Which we really appreciated. I called back yesterday to tell them that even if they can't do earlier, we want to confirm Saturday. I called Carl answers. I asked Carl just to confirm they're coming Saturday. Carl said OK. I called the next day because I never got a confirmation. Carl says that he told me if he doesn't call back it's confirmed. Carl never said that. Carl was also pretty abrasive on the phone and he was in a hurry to get off the phone. It almost felt Carl was saying hey this is all I got for you you're gonna have to do what I say if you want gas. I didn't like it. I felt like he thought I had to deal with an abrasive demeanor because I had no other choice. Nope.... I ended up calling Bubba's propane.. they were professional and they're coming the same day. The owner of the company said that his policy is that no home goes without heat and water and all that. We're going to continue working with Bubba forever. you tell me if that decision was good or not. Brian gets 3 stars Carl gets zero

Let me tell you about Cleveland. No, not the coveted vacation destination in northern Ohio -…read moreCleveland the man. More specifically, a man of the cloth. ... and the cloth I'm talking about is none other than the guild of liquid propane (and of course liquid propane accessories). Cleveland runs O'Brien Propane. I've known Cleveland for about 3 years now. And he's saved my ass about 3 times. Most recently was last week. We had a plumber running a new line from the tank to the house and broke the POL valve and asked me to let the propane man know. Cleveland's schedule was slammed for the next week and couldn't make it out. I put him on speaker with the plumber to figure out what was going on and he smelled (figuratively) something funny. He told the plumber to stop what he was doing. Cleveland dropped everything and got here in 5 minutes. Come to find out, the plumber set up the system to send high-pressure propane (175 psi) into the house when it required about 0.5 psi. From what I understand that could've dumped the 250 gal tank into our house in minutes. The conversation got spicy. Cleveland's tech came in the next morning (on his day off) and spent 4 hours overhauling the system. The plumber owned his mistake. And showed up the next day to shadow the tech to learn how to do it right. Another disaster avoided. And all thanks to Cleveland and his crew. The last time he bailed me out was during Icepocolypse when they were working around the clock and late late into the night to get people in need propane to stay warm. No one from any other company has taken better care of me as a client. He's funny as all hell. Always has a giant smile on his face and you can tell his family (and his employees families) mean the world to him. There's a lot I admire about this man. If you live in Southwest Austin or Dripping Springs and are on propane, I promise no one will take care of you better.

We used Wimberley (Hill Country) Hydro Gas for years. We should have switched sooner. The people on…read morethe phone in the office have such a terrible attitude. Those women are so unskilled in customer service. They are rude, act entitled, throw shade and sound like they are inconvenienced to serve you. We should have left them sooner, so many better options.

I came here to refill several of my propane tanks that were just hanging around luring me into…read morestarting to cook with them only to run out halfway through a steak. I was free one afternoon so I texted all my local amigos where I should take them. I didn't want to exchange as the tanks were great and I'm cheap. Immediately three said "Wimberley Hydro." Those three usually wouldn't agree on anything so that was a good sign. I arrived clueless and they immediately were attentive, helpful, and nice. Quickly filled up the collection of tanks. While there I noticed they have a lot of propane products that almost hit my envy gene. The place was well kept up, clean, organized and definitely a shop to work on propane needs. That gave me the impression of a lively business that cared. Even at my age, I have this 3 year old wide eyed awe of something novel or new. Out back were lined up the usual assortment of large white tanks just waiting for a new home so they could retire as a BBQ pit after years of service. But next to them was this amazing and simple thing. Who would have thought? GREEN propane tanks. Holy cow. I just saw the first non-black Ford Model T! No way will my next tank at home be this big white blob out back. In fact, maybe it's time to retire mine into a BBQ pit and order a new GREEN one from Wimberley Hydro....

Extremely easy company to work with... Regardless of the time we have called for a propane tank…read morerefill They have been out here within two hours, and we live about 30 miles from their location...

I strongly suggest that you do NOT LEAVE your camper with Genuine RV Repair. I left mine 4 months…read moreago, along with a prepayment of over $3,200. I've called the owner, Brian Parmelee, many times. I've left many email and voicemal messages, and I have yet to hear back from the business. The quote below is a response from Brian Palmelee to another customer about a year ago. Brian had enough time to respond to an earlier Yelp review of mine, but he didn't have the time to send me an email, text or voicemail. I'm really concerned now.

I have taken our Class B Van there several times. It can be VERY hard to get in, as they are…read moreswamped, but once you get your vehicle in, they are pretty quick on the turn-around. We're newbies to RV'ing, so I don't know how they compare, price-wise, with others - they have not only fixed several issues we had (tank issues, AC, etc.), BUT they ALSO walked me through how to use some of the systems that I have that I was not familiar/comfortable with. Very patient with my questions. AND I LOVE the dog that's there! She's VERY VERY sweet & she played with my dog VERY sweetly & enthusiastically. I try to take my pup with me when I go now, so he can play with her.:)

I am a Texas teacher. Our retirement system is Texas Retirement System - TRS. The person who…read moreanswered the phone listened to my request for help and did not interrupt. He was so kind to tell me that he gets these sort of calls all the time and that it was no problem. Most people would have rushed a call - of which they get many - off the phone to get back to business. I appreciate the courtesy and customer service you offered to me! My daughter just moved to the area. If she ever needed any spray equipment repair, or knows someone who does, we're sending them your way.

My brother is a painter and I help him paint houses if my home repair job is slow…read more Last week, we were in the middle of a job and his paint sprayer lose pressure. We tried everything to fix it - the job was too big to use rollers and we needed the sprayer to finish on time. We said oh no! what are we going to do??? My brother had his sprayer fixed by EAH in Round Rock last time this happened but he had to wait for three weeks for it to be fixed and it cost too much money. It was 1 pm in the afternoon and we went to Sherwin Williams to ask if they know anybody who can fix it fast. They told us go to TRS - Ted's Repair Service because it is nearby here in Austin and they said maybe Ted can help us. Erica is the office lady at TRS and she is very nice. She told us they have alot of repair customers and can't fix it for one or two weeks. OH NO!!!!!!! :-( We told Erica that we really needed it fixed today. She said she wants to help us and she asked if we could pay a little more for them to fix it today. We said YES! PLEASE! we need it fixed FAST so we can finish the job! She told us don't worry Ted will help us and she will call me after Ted looks at it. We were still worried that she would not call us and we will not finish painting on time but she was right we did not have to worry. She called us like 20 minutes after we dropped off the paint sprayer and told us that Ted can fix it and how much it will cost.. The repair was the same thing that EAH did last time and my brother thinks that EAH charged too much and probably didn't fix it right. Even though we paid more money to get it fixed faster at TRS they were STILL cheaper than EAH and they fixed it in 3 hours instead of 3 weeks. Erica called us back again like one hour later and said to come get the paint sprayer because Ted finished the repairs and it is ready. My brother very happy because we finished painting the house on time and the owners liked our paint job and they were happy too. We want to tell all of the painters if they don't know where to take their paint sprayers. You should take your sprayer to Ted's Repair Service. They are cheap. They are fast. They are nice and they helped us BIG TIME. They are in Austin if you are in Austin. Even if you are in Round Rock, you should go to Ted's Repair Service because they are the best.

I was thoroughly impressed with the service I received. The gentleman at the counter was incredibly…read morehelpful and went above and beyond to assist me with my zero-turn mower rental. The overall customer service was exceptional, and I would definitely return to this establishment in the future.

I came here to get my car inspected on the referral of a Nissan dealership in South Austin. Upon…read morespeaking with one of the workers, he made a sexual suggestive comment towards me. If you are a woman, don't come here.

Propane refilled quickly here and employees took tanks out of truck and loaded them back. Thanksread more

DO NOT GO TO RON'S TIRES I have been using used tires for…read moreyears without any problems. I got a flat three weeks ago and my usual repair and replace tire shop didn't have my size. I needed a tire to get on the road so I went to the next nearest tire shop "Ron's". Ron's tire shop was fast at the replacement, and he convinced me that I needed all new tires so he made me a "deal" . I paid 250 for 4 used tires that he said would last me. I was assured that the warranty covered them for 30 days as long as there wasn't a nail in them. Yesterday my tire failed while I was in Bastrop. I drive a minivan, and changing the tire is no easy feat. After two hours in the sun trying to replace it myself, a tow truck driver came and put the spare on for me. He noted that the tire did not have a nail, and another of the tires needed replacing so that it was not safe to drive. He told me how to check the age of a tire and told me that my tires were 4 years old.  I went to the only open tire shop in Bastrop at 5:30 and got two new tires (Discount Tire). They confirmed that the two tires were damaged, but not due to punctures.  This morning I brought the two tires to Ron's and asked for a refund on the two tires that were bad. He said they "don't give refunds"  and that he sold me "good tires" and that "I must have ran over something."  He said he would have given me two other tires if I bought the car there. I asked him if he would have covered the cost of the tow from Bastrop. He just shook his head like it wasn't his problem. The tires from this shop are not safe, they don't honor their warranty, and they lack customer service skills.

Website shows STIHL SR200 for price of $479.99 and I called and they said they confirmed 2 in…read morestock. I also asked for the price and they confirmed $479.99 and they also provided the price of the model up for SR200. I drove 30 min to purchase it and they asked if i would like them to test out the unit to ensure everting worked? I said yes and this is one of the reasons I like punching from them is they register for warranty, test and i support local business. Unit fired up, during checked he said total was $600ish? I immediately said the price was $479.99 and their website shows that price and that was the price given when i called. He asked if was still on sale and I said I have no idea but that why a called to confirm inventory and price. He asked who I spoke to and I did not get a name but he would find out who i spoke to. He found the person I spoke to and he said they can't honor the price he gave me for 479.99 because there was a miscommunication? I asked what the miscommunication was when he said what the price was 479.99? He stated they can't sell it at that price and walked away. What piss poor customer service not to honor the price they have on webpage and after confirming that was the correct price. This is bait and switch and I can understand not always updating your website but that's why I called and asked for the price and inventory. Very disappointing after driving 30 min to support local Austin business and then 30 min to return home.

I brought my mower and blower to Austin Outdoor Power for full service repairs and tune-ups. Upon…read morefirst use, the mower immediately stalled as soon as it touched the lawn. The blower started, but the shutoff switch didn't work--something as basic as turning it off had to be done using the choke. Clearly, even the simplest repairs weren't completed. I returned both items and was told the work was under warranty with no additional charges. However, when I went to pick them up, they attempted to charge me again. Only after I pushed back did they release the mower without an added fee. Unfortunately, the mower still didn't work. I spoke with the shop manager and asked for a refund--he declined. Total waste of time and money. Zero stars if I could give it. Avoid this shop.