This is a great veteran friendly business. They are knowledgeable and always complete with great…read moreservice

Great service ! Velocity bike are very professional and provide me with the best service for my…read moremountain bike. Nothing but good people all around! Highly recommend them. PS: they service all bikes but it's the Specialized bike shop to go to in town!

Update:The GM reached out to me the same day I posted this review and was very apologetic and owned…read moreup to their mistakes. It should not have come to this point but he was very professional and his actions and effort are both great examples of what customer service should look like. Beware of the Service and Part departments I had them order me a part for my bike (tail light), made a service appointment and showed up. I waited for 2.5 hours in the lobby for 3 different employees to tell me 3 different things. They finally settled on the reasoning which was the part didn't fit and claimed they were going to reach out to the manufacturer/ third party seller to reorder. They put my bike back together and I go to leave and realize my tail light isn't even hooked up and working. They take it back and reconnect it. I call them back 5ish days later and the story is they can't get ahold of the seller. I asked for the seller's information so I could reach out and they said they were going to try one more time that day. Shockingly they got ahold of them that day!!!! It turns out the wrong part was put in the right box (of course not their fault). They sent it back and reorder the correct part again. I get a call saying the part was in on Thursday and I didn't need to make an appointment to have it put on. I just needed to show up Friday or Saturday and it would take an hour. I knew better so I reached out to the service department on Friday afternoon asking if I could swing by before they closed to have it put on. Of course, they knew nothing about this and they were slammed but said if I could make it up there in 30 minutes they would take care of me. I rush home, get my bike, drive up there and get a ticket started. I'm waiting in the showroom when someone from parts comes and tells me that in fact, the part is not in. They all kept telling me it was suppose to ship out of the Texas warehouse and didn't but what is still a mystery is what part did they call and tell me was IN, regardless of where it shipped from??? At this point I'm frustrated, they have completely wasted my time and don't want to take responsibility. I go back to the service counter and tell them not to call me until the part is in their hands and is 100% the correct one. Another 5 days go by so I call up there to see if the part is in and it has been in 2 days. Were they ever going to call? I asked over the phone to confirm they have held the part and it is correct. I set up another appointment to take it in and head up there on a Saturday. I get a ticket started and leave my bike to have it installed. Forty-five minutes go by and I get a call from them.... It's the wrong part again. Now I have my wife drive me back up there and I head straight to the parts counter to get the "its not our fault story" again. I ask to see the light because I wanted to see what box it was in and here is the best part of the story........... the parts manager comes out from the back and says they sent the light back yesterday because they KNEW IT WAS WRONG. THERE WAS NOT EVEN A LIGHT THERE, WHAT WHERE THEY DOING FOR 45 MINUTES?! But don't worry they gave me a free hat with their logo on it, like I would ever advertise for them? I get Moto911's (the seller) info because at this point I want to see why they keep sending the wrong part. But remember they are so very hard to get ahold of! On Monday I call the direct line for Moto911 and after 2 rings I get answered. The rep there is so friendly and explains that the boxes where all marked wrong and they are having to contact the manufacturer but wouldn't have the part in for another 4-5 weeks. I call up to Powersports and get refunded. I do my own research and order a tail light offline, get it in 2 days and unwillingly had to have them install it, as I haven't found another shop in Lubbock yet. While they are in one building and one business the departments do not work together even if they have both been involved since day one with your case.

Mike King is the most honest sales guy around... and the service dept . Is definitely the worst…read morearound .

Went in for new tires sold me some takeoff not good 5 months ago and now i need new tiresread more

Under the gun with time on our trip, Matt was able to squeeze us in for service and tires.read more

My car was better off all busted up from hitting a deer.. since they put it back together its…read moreliterally falling apart. Plus it took him 2 months to fix my car when he originally told me 3 wks at the most.Dont trust him with your vehicle

He did a fantastic job on my truck the front door was caved in by another driver. He repaired and…read morepainted the door it looks brand new you would never know it had been fixed. Completed the work when he said it would be done.

Since my original post Jacob, the parts manager, reached and has resolved my issue. He was very…read morenice and helpful! Thanks for taking the time to fix the problem! I would recommend speaking to Jacob if you have a parts issue. S. Dunn

went in looking at a Harley Davidson nightster after I've been on road kings my entire life and…read moreBruce told me the specs and the pricing and everything and a road king caught my eye on the used lot he said you may be a little disappointed going from a road king to a nightster just because it's a different style and different handling bike (he was damn right!) he brought up the used 2017 Harley Davidson road king that was in damn near brand new condition and I got a kick out of it they were short staffed and were unable to provide the staff required to do a test ride but I didn't care I wanted that bike and Bruce made it happen got me all set up on it came in and left with it in under an hour best decision I've made when it comes to motorcycles even better they sent me a box of brownie cookie cupcakes and there were freaking fantastic