I would never go back to Family Powersports in Lubbock. I made an appointment ahead of time and…read moreshowed up on the scheduled day, only to be told they couldn't find my appointment in their system. That was frustrating and set a poor tone for the entire experience. I brought my vehicle in and specifically asked them to perform all necessary maintenance, but they never clearly explained which service package I actually needed. I expected a thorough explanation of the recommended services, along with a detailed breakdown of the work before any service was approved. Instead, I felt there was very little communication about what maintenance would actually be performed. They recommended a service package, and I assumed it included everything I needed done, but that was not the case. I was charged far more than expected, and all they seemed to do was check the oil and spark plugs. For the amount they charged, I expected actual maintenance as well as an itemized estimate of costs upfront. Transparency should come before approving any service, including a clear explanation of the work being recommended and a detailed list of charges. Instead, I left feeling overcharged and disappointed. I wouldn't recommend bringing your vehicle here unless you get a detailed explanation of exactly what work will be done and how much it will cost beforehand, rather than assuming everything you requested has been properly addressed.

I was in town from Dallas on my ninja 1000sx to pick up my old truck from my sister after moving…read moreback from Alaska. didn't think ahead on how I'd load my bike since my ramps were still in DFW. Family PowerSports got me the soft ties I needed, and let me use their ramp to load. completely blown away, anytime I'm in the area they have my business. cannot recommend highly enough!!!

Since my original post Jacob, the parts manager, reached and has resolved my issue. He was very…read morenice and helpful! Thanks for taking the time to fix the problem! I would recommend speaking to Jacob if you have a parts issue. S. Dunn

went in looking at a Harley Davidson nightster after I've been on road kings my entire life and…read moreBruce told me the specs and the pricing and everything and a road king caught my eye on the used lot he said you may be a little disappointed going from a road king to a nightster just because it's a different style and different handling bike (he was damn right!) he brought up the used 2017 Harley Davidson road king that was in damn near brand new condition and I got a kick out of it they were short staffed and were unable to provide the staff required to do a test ride but I didn't care I wanted that bike and Bruce made it happen got me all set up on it came in and left with it in under an hour best decision I've made when it comes to motorcycles even better they sent me a box of brownie cookie cupcakes and there were freaking fantastic

I have gotten a truck and two cars from here. Yes , I could…read moreonly afford older high milage vehicles but with the gold maintenance program they helped me stay mobile. Jaime is great. This place has been a true blessing for a person with bad credit. Plus you can trade in , flip into a new vehicle, no questions asked.

do not purchase anthing, whether it be a car, truck or motorcycle, from damron motorcycle or damron…read moreauto in lubbock, tx!!!! they will screw you every which way but loose and not blink an eye!!!!! this is the worlds worst "buy here pay here" and "rent to own" vehicle dealership i've ever had the displeasure of dealing with and have no definate plans of ever dealing with them in any way in the future. be forewarned and if you decide to deal with this company, after they screw you, don't say you haven't been warned!!!!!!!

Quality work, redeeming cosmetically challenged vehicles with limited collision damage. Exceptional…read moreclarity explaining damages fixed, as well as residual shortfalls. No surprises, strong commitment to making things right if rarely needed.

I recently came here in response to a used car ad he had posted on Craigslist. Chris was…read moreknowledgable, helpful, and honest. He showed me several cars within my price range: he talked them up, told me everything great about them and how good of a deal they are, but he also told me exactly what's wrong with them and what I should look out for. Used car dealers are notorious for being dishonest and persuasive, but Chris is an exception to this rule. Chris' helpfulness ensured that I knew exactly what I was getting into, and gave me the confidence to pick the right car for me. He made sure I drove away from his lot with a fantastic used car that I was happy to have purchased from him and his wonderful wife.