Been there about 6 months ago and breaks squealed in front they told me I need to new rotors and pads for back did them and they told me front pads were good just needed to do front again if wanted stop squeal cause rotors not turned. I know you don't need to do that ever time you do a break job. Very expensive and took way too long. read more

These guys are great. They do what they say and on time. Will be going back. Highly recommended.

I was a customer of theirs for years and then I noticed someone was going through the stuff in my car while they had it in their possession. the first time--I couldn't prove it, but the second time I took pictures and showed it to them. I went back in and told them and the look on that guys face kind of told me how it would play out. When I needed them again--I called to see how they had handled the issue and found out they were trying to handle me and deny everything. the way the owner, his son or grandson talked to me was so indicative of how they really treat their customers. The true sign of a good company is how they act when there is a problem--not how they act when it is smooth sailing. They're going to mess around and find out this person is a liability for their company. petty thieves tend to escalate their efforts once they realize they're getting away with the crime. read more

Terrible customer service by owners and upper management!! Had to get two Hankook tires replaced due to lump defects. (Had to pay $160 for new tire replacement with warranty on the old ones) They forgot to changed both tires, only changed one then had to change the other. While jacking my vehicle they broke my air suspension air compressor bracket and case housing. Management refused to make it right. Had to report to BBB.. read more

PLEASE READ I came in last month trying to get my brakes changed.Waited in lobby for bout n hour for them to come tell me there was clips missing which my breaks were not rattling at all any so they charged me 75$ to dust off my break pads when I left they started squeeking I gave it few days to stop NEVER did (VERY FRUSTRATING) so I get off work from feeding my family to came back couple of weeks later when I could n now there trying to charge me 250 for break pads they said I did not need n rotters . I'm far from stupid n I don't understand how these people that try to poke peoples eye's are still in business.DO NOT COME HERE FOR ANYTHING FOR YOUR CAR IF U DO U WILL BE UPSET N FRUSTRATED WITH THEIR SERVICES. read more

Took my car to Firestone and they wanted to charge me TWICE what i paid at Williams Brake. front rotors and pads, great service and they were very very friendly, would suggest to anyone read more

Car repairs always scare me. And finding a shop I feel I can trust scares me. I drive my babies around in that car! Will I be taken advantage of as a car repair moron? Will they quote me $100 and then quadruple the bill? (I could go on, but my neuroses are my own.) I needed new brakes. We were anticipating front and back brake pads, and feared more repairs would be needed. We called Williams, got a preliminary quote over the phone. The staff at the desk are friendly and not condescending. That is refreshing! They took my car and said they would call. We were surprised when they did call and told us all we needed were the rear brakes, and the estimate was very reasonable. We were given an idea of when they would finish the job as well. When we picked up the car, the only extra charge was for a lug nut. And that was pointed out to us. Cost was within the estimate range, car was done as promised, all questions answered, we were happy! We are now happy customers, and I can release my fear of the car repair for good! read more

These guys took my 98 Mazda protege and charged me $300 for new brakes and rotors. My brakes still sqeal and you have to push them to the floor. Took it back and was told "that's normal" read more

They were very friendly but Dishonest. The work was very shoddy. The fix lasted only one day. I had to go else ware to get it fixed right. read more

The best brake repair service in Lubbock. All qualified and all certified professionals, I was having serious brake problems on a 2014 (newer) foreign vehicle and the car drives and brakes as if it were brand new. Great guys, even better customer service! read more

Had tires balanced & rotated on my fairly new car immediately after Discount Tire refused unless I bought at least 2 tires. William's took care of me fairly quickly even though I didn't have an appointment (I did at Discount Tire) and they even found a nail in one of the tires. So thankful they helped me! I'm a single mom & always appreciate not being treated like I just fell off the turnip truck. I've purchased tires here for my 2nd vehicle & will continue to be a customer. read more

Larry and his guys are great! They took my old 57 chevy from sitting in a barn to a hot rod!! These guys are very trust worthy and fair. They helped me accomplish a life long dream. The car looks, sounds and runs great thanks to them! I plan on bringing all of my future auto jobs to them! read more

Larry and his guys have been taking care of my vehicles for years. Not only mine but also my fleet where I work at. I am always quick to recommend them to anybody looking for an honest mechanic. read more

Took my HHR in for what I thought needed rear brake shoes. Turns out only needed rotors machined and new pads. Got in & out within 3 hours. Great customer service and genuinely honest mechanics are hard to find, but William's Brake & Tune has both. Get you some!! read more

They truly helped me out when my daughters car was acting up 2 days before she's was to come home at the end of the year from Tech. They thoroughly checked it out and determined it was fine. She probably left a light on or something. They charged her battery and sent her on her way. Thanks so much. read more

I first went to Midas to get my brakes checked and they said I'd need to replace the calipers, rotors and pads for $750. I got a second opinion here and they said my calipers were perfectly fine and replaced my rotors and pads for literally a fraction on the price. SUPER friendly people here too. 10/10 recommend. read more

Was referred to these guys by a friend because my brakes were sounding like a shovel dragging across asphalt. They were so friendly and accommodating. Very fair priced and FAST! I was out of there in 90 mins tops. I will definitely be taking my car back for service again! read more

Horrible service took car in they had it a week gave me 3 different story's called them and guy said we drove gas out nothing is wrong previous guy said its sensor waiting on part and I said we get run around n he yelled n said fuck you come pick it up got car with nothing fixed flat tire and scratches lawsuit please dont go here it's more hassle aj towing mechanics did a great job ty read more

Thank you Williams Brake, Tune & Tire for your professionalism, kindness, honest opinions & hard work on my car! I will definitely return for tires &any other service I may need in the future. I highly recommend if you need service, maintenance, tires or diagnosis on your car that you use these guys, they are MUCH cheaper than ANYONE I've priced in Lubbock and a Heck of a lot better than dealing with Scoggin "Dick ME!" Two Thumbs up for great work, great service and professional employees! read more

the service was good BUT when I picked up the car the inside smelled very strongly of gasoline. Almost to the sick feeling. We have no idea why gas would be used to fix our problem. Thank you read more

Terrible service! It took them over an hour to change my oil even though the place was almost empty. Don't come here unless you want to wait for hours. read more

I recently brought my car into Williams brake tune and tire. My check engine light came on and I had the error messages come up on my dash saying service stabilitrak and service traction control. 1,580 dollars later they fixed it and everything was great. 3 days later let me repeat that 3 days later. I'm driving to work and all 3 lights came back on. Check engine, service stabilitrak and service traction control. I take my car back up to williams brake tune and tire and they look at everything again and proceed to direct me to a transmission mechanic in town. So I'm expecting they will do the right thing and refund my money or that williams brake tune and tire to cover the next mechanic bills but no they kick us out of the store saying it is not their fault. And what the fixed is working fine. ARE YOU SERIOUS?!? If your so called mechanic shop "fixed" my car why are the same lights coming on, and why am I having the same problems? I will never recommend this shop to anyone and I will bad mouth it wherever I go. This company is a bunch of scam artist. Who just stole 1,580 dollars from me. Don't ever take your car there. read more