Actually ZERO stars. I would not recommend to anyone. The hair dresser simply refused to do what I…read morehave been doing to my hair for 20 years. I go back and forth often from my brown to blonde hair however this young girl was wasting an hour of my time (both appointments) explaining to me why my hair would not go blonde. She would not highlight my hair unless I did it HER WAY which starting cost $310 and I did not want what she suggested, I went there knowing exactly what I wante. I simply went to another salon the next day and got exactly what I was asking for and for exactly what I expected to pay. This first two times i visited this salon my hair color was terrible, they do not know what they are doing and they are very snobby. The vibe is uncomfortable because of the snobby know it all behavio.

Erin does a wonderful job. Great haircut fun shop. Very attentive. I'm always greeted with a smile…read moreand refreshment request. Enjoy my appointment.

They took me in as a walk in even though it was super busy and they were all really sweet as wellread more

I followed Nina from the Shelley salon in East Greenbush to her new space at Haven. The new…read morelocation is much better for me. The salon has all of the nice amenities I got used to at Shelley (wine!). I moved to Albany a few years ago and was so happy to find Nina. She has cut and colored my hair a few times and I am always in love with her work. From blond to pink and back to caramel soon, she takes my ideas and makes them work. She is a great listener (about my hair and my life). I'm a very satisfied customer and won't go anywhere else.

Stephanie is the best hair stylist I've had in my 47 years. Salty reviewers need to check…read morethemselves.

DISHONEST AND UNTRUSTWORTHY:…read more The owner was not forthcoming and honest when I spoke with her about coming to her studio. I had told her that I was interested in coming to her studio for a specific brand of hair color, and I also asked if she would wear a mask. Since she agreed to wear a mask, and she offered the hair color I wanted, so I became her client and have seen her three times. She did not follow through on both areas. She emailed all of her clients a few weeks ago and said she was dropping all of her products and was going with a one product instead. She did not explain why or what was in the product, etc. I figured I'd give it a try since my hair appointment was in a few weeks, and she was very particular about the products she used. I had my appointment scheduled for today. She emailed me a couple of days ago to make sure I had received her email about changing products. I told her I was still planning on coming and would like to hear more about the product, why she chose it, etc. when I came to see her to have my hair done. She then proceeded to provide reasons why she chose to change, which included that she had started to transition prior to the pandemic and waited because of the ammonia in the product and masking (she said it's problematic with the ammonia). She had not said anything about this previously. She had not said anything about mask issues prior to this, or that the new product contained ammonia. Again, this is TWO days before my appointment. When I said that I'd be wearing a mask and would like her to, she said she wasn't going to. She left it up to me about whether or not I wanted to continue with her. I replied that I found a solution that would work (she did not have to do anything or wear a mask). She then informed me this morning (hours before my appointment) that she couldn't accomodate my needs, etc. There were no negative exchanges between us, but she decided that it wouldn't work. I find her behavior to be dishonest and disconcerting. When she took me on as a client, she knew she was going to transition out of my hair color and not wear masks, but did not tell me. She also said she would wear a mask but reneged on that promise. She waited to the last minute to essentially communicate HER concerns about me coming with her new use of the product. I was flexible to accomodate my needs with these new changes; she was not. I have my birthday next week and planned concerts to attend, etc.. She left me hanging in a BIG way. Her treatment of me was very unprofessional. Warning: she is not trustworthy and is unprofessional in handling important issues. I recommend going somehere else.

Manhattan talent in upstate NY. I travelled 30 miles for my appointment with Olivia at Bex salon…read moreand it was SO worth it. Best haircut I've had since my Bumble & Bumble cut in NYC. She took such time and care - consultation before wash, thoughtful discussion about the goal, super thorough wash, she took over an hour just to cut my hair - cut wet and after blown dry dry. The salon is such a treasure. Book it!

Colleen gave me a great short curly bob and highlights. A total change from my longer, darker hair…read more Have been going into NY to get my hair done, for the past couple of years. Not anymore. (Not to mention it was a third of the price than I'm used to.) Comfortable, spa-like salon.

Dawn did an amazing job on my hair. I'm always cautious about letting someone cut my hair, so when…read moreI wanted to dye my hair for the first time I scoured the reviews on Yelp to find the perfect place that wouldn't mess up my hair. This salon had great reviews and after having my hair done there, I can see why.

Janet has the gift of artistry and hair design. The tallent she has, it's incredible! I messed up…read moremy hair, and she fixed it better than before. The products she uses are organic, or should I say luxurious, my hair feels so silky and very shiny! I highly recommend Janet for what ever your needs are.. this is the place to be for above and beyond service and quality. Janet LISTENS to what exactly you would like to have done. She also takes the time to do it right, never rushed. Best in the area, the best hairstylist I have ever experienced!

My 1st time going here. Janet was very informative with absolutely everything. Not just about what…read moreshe was going to do but showed me what I am doing wrong and how to correct it. My cut and color are great! I use to have difficult hair, not anymore after today. Thanks Janet!!

I used to love Emily, but I haven't found someone who can consistently give a good haircut since…read moreEmily left before COVID. I have often left The Lift with hair cut so unevenly that I have had to even it out myself at home. My son just got his hair cut again after his last one there, and the new hairdresser pointed out that there was a huge difference in length between the R and L side over his ears. Sadly, after a decade as a loyal customer,I won't be returning to The Lift.

Heartbroken Bride - A Cautionary Tale for Anyone with Textured Hair…read more On October 4, 2024, I had my hair done at The Lift Salon by Justin, a stylist I had previously trusted. As a South Asian woman with thick, coarse hair, I made it very clear that this appointment was for my wedding day. What should've been a joyful, exciting experience turned into a months-long nightmare -- one I'm still dealing with in June 2025. The salon is very much a white-centered space, and while that shouldn't matter, it clearly did. Just because I have thick hair does not mean it's okay to bleach it to the lightest color possible without any real conversation about the risks involved. As a stylist, it is your responsibility to inform your client of potential damage -- especially when working with textured or ethnic hair. Had I known my hair would end up gummy, stringy, and permanently compromised, I would've never agreed to this. I even voiced concern during the appointment when I noticed the gummy texture. Justin brushed it off and told me it would feel like that for "just two days." I trusted him -- big mistake. After the first wash, my hair was a sticky, breaking mess. It was completely ruined. Since then, I've spent months trying to repair it, and I'm still not even close. When I reached out to the owner, Cristol, hoping for accountability and understanding, I was met with nothing but ego, gaslighting, and attitude. Her exact words were: "But you loved your hair and walked out with a smile." I told her: "I didn't even realize how damaged it was at the time -- check your cameras, I was trying to bring it up to Justin during the service." Instead of listening, she cut me off and said, "I will not have you come back into the salon. I'll just refund you. You can go to my friend, Carve Beauty, to get your treatments done." I was in tears. I had just paid $600 for a service that destroyed my hair and left me completely heartbroken -- and she had the audacity to ban me? As if I'd ever want to go back. You couldn't even pay me to return. Update - End of June 2025 This photo shows the current condition of my hair -- still gummy, breaking, and fragile despite everything I've done to try and fix it. Funny enough, I didn't find Carve Beauty on my own. Cristol -- in the middle of kicking me out of her salon -- actually recommended I go there. The irony? Carve turned out to be everything The Lift is not. At Carve, Tina, one of the owners, was professional, kind, and truly empathetic. When I told her what had happened, she was genuinely appalled. I ended up doing around six intensive treatments at Carve and purchased their molecular repair treatment to continue care at home. And still, after all that, I'm left with long-term damage. If you want a salon that will actually listen, respect you, and treat your hair with real care and knowledge, I cannot recommend Carve Beauty enough. Go to Tina for anything major or corrective -- she's amazing. And for regular styling, ask for Abby -- she's just as talented and sweet. Skip the arrogance. Skip the gaslighting. Skip the damage. Go where your hair and your voice are respected -- go to Carve.

Lari did my wedding make-up beautifully with very little guidance from me. Not only was it…read morebeautiful, more importantly it withstood 100 degree weather, tears, sweat, and cake! It looked just as good at 8pm as it did at 11am. I can't say enough about her wonderful work and would recommended her to anyone!

That is simply not true, you did not clean your makeup brushes until I asked you to, and you did…read morenot use disposables. I also did not receive any of the other face products you mentioned. Your license is not posted and your makeup is extremely dirty. Once again I had to ask you to clean the brushes, and there were absolutely no disposable brushes used. Very unfortunate excuse for a "business" I did not give you permission to post a link to my personal photos- please remove at once. People can see how unhappy I was anyway

I'm a travel nurse, and I've been to several estheticians across the country. I can confidently say…read moreshe is the best I have been to. She has treated my skin with mask-related acne. Hormonal acne, during my pregnancy and now postpartum. When I started seeing her, my goal was to control and improve my acne. I have exceeded that goal and am now confidently rocking my skin makeup-free. Her knowledge of skin and how to care for it is extensive. She analyzes your skin and gives an in-depth recommendation on a home routine. She is judgment-free when I'm not consistent with my routine and helps me get back on track. She is worth every penny. With consistency, you will see improvement and enjoy every visit, as she is not only an amazing esthetician but also an even better human being.

I did the "whatever it takes" facial and before we even got started, I knew I would love Katerina…read moreforever. Before I even arrived, she texted me the morning of with the office address how to get there and wish me safe travels. Once I was there, the space was incredibly clean light and airy, and she proved to be super knowledgeable, attentive, and caring. The appointment never felt rushed even though there was someone scheduled for right after me. She analyzed all my products that I brought & told me why certain ingredients should not be used. She then put the good ones in one pile the 'not so good' ones in another- I threw the 'not so good' ones out immediately and had no qualms about doing so by the end of our appointment together. Katerina got a sense of what my routines were (or weren't) and gave me some helpful suggestions that have since become staples in my routine and my skin is significantly better. I would certainly go back the next time I'm passing through the Albany, New York area.