The manager cancelled my order, shut the window on me, and yelled at me when I honked as he walked away, because he thought the deal I had was not accurate. He treated me like a scam. It was a deal for T Mobile reward users. Never would I thought I would get chased off and probably banned for getting charged $1.78 and the tip to round up to $2.02. He stated "groupon". I can't believe I'd be treated this way ever. Now, I'm scared. Am I banned from this place? I couldn't help, but cry just on a normal trip to pick up my food. This is life wrecking. I thought Pizza Hut helps customers, but the atmosphere here is bad. read more

Pizza Hut - EXP: my order of a free Crafted Flatzz pizza with $1 purchase sponsored by T Mobile. Added extra ingredients to fulfill purchase. - Pizza Near Me - Cortez, Colorado

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Great overall experience. Clean tables and floor - friendly helpful team member. Good food quality and amount for the price. Did the lunch special - personal pepperoni pizza, small salad and a root beer for $11 - perfect amount of food for me and my toddler. Quick too! read more

Guy behind counter was so rude and disrespectful. Would not honor online order. Avoid with all cost!!!

OK, at the time of me writing this, I see that this place has pretty awful reviews. I haven't read other folks' accounts, but I can tell you that I was pleasantly surprised after my experience. My friend and I stopped by to place an order for pick up, which we would then swing back and collect about 20 minutes later. When we arrived to collect the pizza, the person manning the drive-thru was confused and couldn't find our order. I presented the receipt. More confusion followed, and eventually a person who I assumed to be the manager arrived to take hold of the situation. Apparently the pizza was never prepared, and this manager person apologized profusely and hooked us up with free soda and bottled water. About five minutes later, he had our pizza in hand and all was well. Maybe some people would get salty over the fact that their order was delayed by a few minutes over some mishap (and I nearly was), but the way they handled the screw up spoke volumes. I probably won't ever be back in Cortez, let alone visiting a Pizza Hut if I do, but these guys deserve credit for owning a mistake, fixing it, and then making up for it. read more

Tried ordering with the Pizza Hut app- it was impossible to use, and it would not allow us to look at their menu. My address is less than a mile away- after a few attempts I was told, that there are no Pizza Huts near me. I tried to order on my laptop and my wife on the Pizza Hut app- we both kept getting apologies for "too much traffic" errors. We would have just called in IF we could look at the menu; however we were blocked from even looking at a menu until the system allowed us in. After Pizza Hut searched my address multiple times I was told that I was too far away even to pick up take out. Online is completely 100% totally unusable. Also now looking at the other reviews this Pizza Hut seems to be a dud. read more

The pizza is always good. Wings are expensive but I mean if you want pizza this is the spot. Their friendly too. Lot of negative reviews but i always pick up or order delivery. read more

What a fkn joke this place is. Clearly dont want u to dine in. No beer and no salt!! Really? Cant get salt or pepper for your salad? Dont eat here and you wont be disappointed! read more

Since we left before ordering, I can't say whether the food was good or not. The reason we left? We walked in at 1:28 and an employee walked by and didn't say high or anything. We thought we needed to seat ourselves? WRONG!!! We were TOLD we'd be seated in a minute. Guess what? We were then directed to the same table. Grouchy woman left with a huff dropping menus on the table and walked away. My husband started to walk towards the lunch buffet to check out the food before we ordered. As he got up to look, the same grouchy woman said, "You'll have to order off the menu. That's why I left menus!" We got up and left. read more

What do I say...LEAVE! TURN AROUND AND GO SOMEWHERE ELSE! YOU'VE BEEN WARNED!!! Understaffed, terrible service because they had only one person cover the whole dining room while we were there. Even though there were several people in the back. Must be poor management. Food was slow coming out. We had to ask for plates, straws, sweetener, pretty much everything and wait a while. Our breadsticks and marinara was cold. Refills were slow. Bathrooms are super tiny, don't hit your head and knock yourself out. There is a reason this place has a low rating...I should've checked Yelp before we walked in. read more

Dining in was not an option here. They have a drive through window in the back of the building. Ordered online and my food was hot and ready when I picked it up. Good experience would repeat. read more

We stopped here for a late lunch and the service was excellent. Our waitress Vonna was attentive and courteous. Our pizza was out fast and exactly how we ordered it! The kids were happy and so were the adults read more

Food was terrible and our order was wrong which made it even more of a hassle being that we had a carry out order it's just too bad this is the only location within 40-100 miles or so in this area. read more

We went in for sit down pizza tonight. Trouble was the sign at the door says wait to be seated. No one came to seat us. The server walked by several times and never acknowledged us and the employee behind the register saw us. He never came over or sent a server. We figured after ten minutes standing there we were in the wrong restaurant for dinner that night. We have gone there dozens of times before and pizza is good and service depends upon which server you get. Sometimes excellent and sometime worst ever. read more

We ordered delivery to our hotel at the Hampton and the girl that answered the phone was polite and said our delivery would arrive in 45 minutes. The delivery came early, the delivery driver was nice, the pizza was as ordered and they even gave us napkins, cheese and peppers that we had forgotten to ask for over the phone. We almost didn't call because we had read the bad reviews on here but I'm glad we did! read more

I agree with the other review. They refused to give me sides of the wing sauce, manager said so. First time ever for me at a Pizza Hut. They also would not honor the website summer specials unless I ordered online, another first. So hard to find good customer service. Random weird policies enforced by management. read more

Went to have Buffet yesterday.There was a dog inside resteraunt.The dog did not have official badge or papers.The people feed the dog from table.The dog came to our table and begged for food.Then stared at us entire time begging for food.When I asked the waitress why the animal was here,her answer was "That's not my table".I found it disgusting and rude and will never eat there again read more

This is our local Pizza Hut (the only one within 60 miles). The have great food, but this is the second time they have TOTALLY screwed up a to-go order for us. They told my husband that the order wasn't ready and they would bring it out. After he waited 10-15 minutes he was told to go to the drive up line. 3 cars ahead of him. We had ordered a pizza, bread sticks w/ extra marinara, and cinnamon sticks. First, the dipshit at the window tried to just give him the pizza. He asked where the rest of the order was. After another wait, she returned with the bread sticks. He had to do a third request to get the cinnamon sticks and extra marinara he had already paid for. This is not the first time...in fact, this is two times in a row that they have screwed up this bad. Maybe Domino's doesn't taste as good, but at least they get your order right - the FIRST TIME! Pizza Hut, you need to do some customer service training ASAP or we will never be back!!!!! read more

This was a horrible experience. We went in to eat. We were seated and asked if they would take an online coupon. They said yes. The waitress came back with our drinks and informed us that the manager said in order to use the coupon we would have to leave to eat our pizza. The manager's name is Mike and he actually kicked us out of the restaurant for using a coupon he told us we could use, because he said it was carry out only. We had to pay for our drinks separate, wait at the table for the pizza to be done and then get up and leave in order to take our pizza home and eat it. I told Mike he has 1 star on yelp which is the worst rating of any restaurant in Cortez. He is running people away so he must be proud of his 1 star rating. He has been the manager there for two years. The owner must not care either, because if you read the other reviews it has been bad for a long time. We won't be back. Cortez is a small town to treat people like this. read more

This is a buffet Pizza Hut, but you can order pizzas customized for you. We arrived around noon (first mistake) and ordered the buffet (second mistake). My son ordered a personal pan pizza instead of the buffet. DH went to the buffet first and came back with a full plate. I went and there was NO PIZZA or SALAD anywhere to be seen! I had to wait a full 10 minutes for more pizza and salad! My son's pizza came and he ate it. I was left at the table eating alone! The men's bathroom was closed and the ladies' bathroom was filthy. My son had to go next door to the DQ to pee. It was very, very busy and they were way understaffed. I thought PH would be a good choice for this little town, but obviously we should have gone somewhere else! read more

Food was alright but management sucks. My waiter told me I couldn't get garlic dipping sauce because her manager said so!! And while eating a large family came in combined their tables so the could sit together and their waiter comes and tells the family that her manager said that they couldn't combine their tables!! LAME. Probley won't be coming back here again. read more

Complete crap! I've ordered here from time to time and they've forgotten extra sauce cups I paid for no big deal until tonight I ordered a large pizza and upon arrival the entire pizza (sauce, toppings, and cheese) was flung to the right side of the box completely off of the pizza. Seriously how do you stay in business with shit deliveries like this? I paid 25 dollars for the pizza and a tip for this f**k that plain ridiculous! I want my money back! read more