I'm only giving you three stars because my very 1st pizza would have given you one star. but the pizza I had last night was all the way 5 stars! new to this particular area I decided to order pizza I used the online app that gave me this store. the 1st pizza was death warmed over! the cheese crust was stale! the ingredients were too!! like those banana peppers yuck!!!! it was just a huge disappointment I think it might have been a pizza somebody didn't pick up and they added on to it with my other ingredients and sold to me for cheap. because I did pay less than what it said on line. but last night pizza. the pizza before it had me paranoid so I ordered a small personal pan to be on the safe side instead of the large. even though......they forgot to add the barbeque drizzle......that pizza taste like the pizzas I come to know from pizza hut. very hot and fresh ingredients cooked on it to perfection I wish whoever was in that kitchen last night stay there because this pizza was good the other one I was so ticked off I threw it away. read more

If you are not ordering the carry out special large one topping pizza you are missing out on saving $$$. No, you do not need coupon or anything, but you do have to ask for it they will not tell you. I order very frequently you can mess this up but unfortunately sometimes it does come a little burnt or looks like the toppings were just thrown on there. Either way I still seem to order the benefit outweighs the ever so often bad made pizza. read more

Pizza Hut - Large one topping with jalapeños. - Pizza Near Me - Dallas, Texas

This place has the worst customer service I paid for the wrong pizza to get delivered and not only that I had to come pick it up I would give it 0 stars and the manager Abigail is the worst read more

The Garlic Parmasean Wings looked like they were soaked in butter and grease. What a $11.90 wasted for 6 wings. They will never get my business again. Another customer complained about the same thing. read more

Pizza Hut - Garlic Parmasean Wings - Pizza Near Me - Dallas, Texas

This place is great the service was great the food was good and the manager Nikki is awesome I would advise anybody to go here and eat some good pizza read more

Pizza Hut - Pizza Hut - Pizza Near Me - Dallas, Texas

They Have The Worst Customer Service We Sat There Waiting On Our Pizza And Wings That Was Already Ready They Stood There Talking & Laughing No One Even Stopped To Ask Could They Help Us Or The Other Man Who Was Waiting Patiently. read more

The service is horrible and so is the food. I called to place a delivery but the lady on phone said she couldn't take my card so I asked again and she got frustrated tried again and then it didn't work so I said I would just come pick it up. She gave me the new price and hung up on me. And then They said it takes 15 min for my food it took them over an hour to get my food readying and even at that it was not even cooked fully. So I went back and asked for a refund and they said they couldn't give me one because I already took a bite out of a pizza. THIS STORE IS JUST SIMPLY HORRIBLE AND THE PEOPLE THAT WORK THERE ARE HORRIBLE WITH BAD ATTITUDES! HIGHLY DO NOT RECOMMEND read more

This will be my last time ordering from this pizza hut location yesterday evening I ordered two large pizzas one was half pepperoni and half cheese the other was a thin crust with pepperoni , sausage, jalapeños and bell peppers. But instead I got two large pepperoni one if them looked so nasty and you could bearly see any cheese on it my kids didn't even touch it its still there we ate the other one which wasn't what we had ordered either but my kids were hungry so they ate it I tried calling I got a answer blow was put on hold then they hung up on very upset yal need to get yal shit together because you lost a good customer if I could give zero stars I would but I had to give at least one to be able to leave a review .[ read more

Pizza Hut - a pepperoni pizza in a box - Pizza Near Me - Dallas, Texas

I rarely eat fast food anyways maybe that's why I could taste it and smell it this place is pure lazineas I ordered it and it smelled frozen felt frozen as in hard and tasted frozen the best comparison would be a n extremely old frozen waffle warmed up and covered with toppings. eww read more

This is where customer service went to die and never resurrected. Corporate should definitely take a look at all of these consistently poor reviews and implement some changes. They are losing big business due to poor management and training. As of late I usually let things go and try to be understanding but this location made me squash all that. I ordered a couple of pizzas for dinner. My card was charged and an hour abc half later nothing arrived. I have ordered online with Pizza Hut for years. My account has my address, email, and two numbers to reach me at. Apparently my number was entered wrong so they called that one and they said they didn't order anything. Ok simple mistake. So instead of calling the other number on file or emailing, since the food was already paid for, they just didn't come. I called and asked what's happening and they told me that there was no order. They then found my order and said it was cancelled because they couldn't reach me. Huh? I told them my account is full of ways to contact me. I then asked when my $ would be refunded and they said it depended on the bank. Please note that a hold is not released on a card until the order has been canceled. Until I called my order had not been canceled. So shady business. I contacted corporate and got the basic we are sorry story but no substance. This will continue and Pizza Hut lost a customer. Sad to see that businesses in the grove just don't care anymore man. Apathy at its finest. read more

I would like to say I really do commend the managers that do work there. After what I have witnessed and experienced yesterday I almost feel as though those managers go home and they pray every night to come back with sound mind and to be able to keep going to make sure that us customers are provided with our orders the way that is expected. What I witnessed was a manager I Believe by the name of Tiffany I really commend her because she was able to keep calm and stay professional even after all the ugly and hurtful things that were said to her near her and without her hearing. Tiffany I would like you to know that you are her awesome you made sure my order was done correctly you made sure my order was done in a timely manner that I could make it to my scheduled appointment so I would really like to appreciate you for doing so. A customer that was a few orders ahead of me had took the time to walk up to Miss Tiffany and ask her if she was a real woman now I know that must have not only embarrassed Miss Tiffany but I know in somewhere in there that she was deeply hurt by it but she stayed professional and she kept smiling and she continued to work and this is after I had set in the parking lot and witnessed a customer get on the phone with her and literally complain yell and cuss her out and from what I seen Miss Tiffany still make sure she had done what she could do to be sure that this customer left there happy. I would like to let Miss Tiffany know not all of us human beings are at just as ugly and rude and disrespectful as the one that you had encountered on Wednesday night. Keep the good work up and keep the positive attitude that you do have no matter what you are who you are and you're a woman of God one day you will have your own business and just so you know I believe that you would be an excellent excellent general manager I would definitely come to your store and I would definitely recommend people to come to your store as well keep up the good work and thank you so much for the hard work that you put in to making us customers satisfied. read more

Over 2 hours to get a pizza delivered. Go to dominoes off bruton. Pizza ready in 20 min.

This is one of the worst Pizza Huts I have ever been to. First they told me that it was going to be 40 minutes for delivery and called me back to see if I could come pick it up which I did. She said it would be ready in 15 minutes. When I went to pick it up I told him my name he went to the back and then came back didn't let me know if it was ready but started helping other customers that were walking in just like me. All these people that were walk ins like I was had their pizzas ready, except for mine. When I asked him to check on my pizza he went to the back to check, came back with the pizza and it was cold. So it had been sitting in the back ready all this time. I just took the pizza and left because I didn't want to cause a scene but this was one the worst Pizza Huts I've been to! Customer Service was awful, DO NOT GO THERE!!! read more

Great service and so glad they are under new management

Dear Pizza hut your behavior is trash you don't call a person to let a customer know where there delivery is you don't pick up the phone when customers are checking on there order so I maybe taking my service somewhere else. And then you charged me twice the amount I ordered after I ordered the $5 deal where everything should have been $5. My purchase was two pizzas chicken pasta and a chocolate chip cookie read more

I placed an online order at 8:50 & it showed me that it confirmed & was making it---all the way to showing me, it was ON IT'S WAY. Almost, 2 hrs later I check our account & we haven't been charged & NO PIZZA I phone pizza hut & no one answers. Wtf is going on?! I go online to order a second & third time & receive an ERROR message, please try again later. I was going to order alot of food. Now, I expect something for compensation. This is TERRIBLE BUSINESS! read more

I was waiting for several minutes for two pizzas and two wings that were already done don't go if you're inpatient

The worst customer service and i set here waiting on my pizza watching them make mistake after mistake i don't think any of them have reading comprehension skills. So sad i called to place an order before i left and they didn't even answer the phone when i pulled into the parking lot. Called the Corporate office and they everything done online no person will answer. I have to go here for pizza or drive further out but I shouldn't have to accept just old customer service b/c they are the monopoly. I will update this when i hear from the corporate A-Holes read more

ZERO stars. I ordered. They accepted the order. One and 1/2 hours later; I called. They had no record of the order and could care LESS!

I love Pizza Hut pizza but I fucking hate ordering from this location ! They are always slow af ! & customer service is trash , I walked in there to pick up my pizza and two of the guys literally walked away while I approached the counter and I knew they didn't have anything to do because they just stood to the side. I had to ring the bell for them to come back and get their attention. I've called corporate multiple times because they've gotten my order wrong. I love Pizza Hut but I rather order from Dominos ‍ read more

I called to find out the time of my delivery arrival. Due to the email stating it would arrive at around an hour. Once they answered; I was informed they were behind on drivers, I asked for an aproxímate time. The person answering hung up on me. read more

Worst place to order from whenever I order they always have an excuse to why they canceled my order or why they didn't deliver.... the driver didn't wanna get out the car so he/ or she brought it back to the store or some other lame excuse read more

The most horrible customer service and the manager are workless 1hr and 10 minutes whiting for my order

This is the second time I order from this location and i'm beyond disappointed. It's a saturday night and I ordered (1) pizza online at 9:06. The pizza carryout pick up time suggested 9:35. I show up and as i waited i noticed people complaining how long they've waited. The young hispanic boy tried his best to attend to all inquires and check people out. I did appreciate him saying he apologized and would try his best to accommodate the customer. Then i noticed a lot of orders were incorrect. I gave it the benefit of doubt but as I waited for my online order for almost an entire hour. My pizza wasn't ready until 10:23 roughly. That is beyond upsetting. The purpose of ordering online is to avoid waiting longer in person for the pizza. I think the manager is beyond unprofessional he did not step out in the front to reasssure customers they're trying their very best to prepare all the food in a timely manner. NO SIGN of a manager if one even exist. It's a saturday night therefore, it will be busy its common sense it should to be staffed correctly. I could tell they did not have enough people preparing food. I will say because there are competitors close by I have not had this issue at all and will not be purchasing from Pizza Hut again. read more

I placed a pizza order at 12:50 am on a Saturday night. They said it was gonna be delivered in 25-35 min and its currently 1:50 am and it hasn't been delivered. I AM REALLY UPSET AND HUNGRY. I called the location and they left me on hold for over 10 min without nobody answering. If there was a 0 star review I would have clicked it. read more

If I could give 0 stars I would. I called an order in for delivery at 11:40 am on yesterday and after the order never arrived after an hour I called the store only to reach the rudest pos to ever work in customer service. I told the guy on the line that my order never arrived and since I was on a lunch break if it hasn't come in another 10 mins please tell the driver I don't want it. So he says "bet" and hung up the damn phone. I called back only to get a voicemail, 15 mins after a driver calls to verify my address and I let him know I do't want the order considering it's 1 1/2 hours later he then tells me this isn't even in his delivery zone wtf! I never order pizza from this location 2223 S Buckner Blvd #245, Dallas, TX 75227 and never will again. And my card was charged the $35.66 fee and I want my damn money back! Don't order from here. read more

literally took two hours to get a pizza ... & when i called they said there had been a mess up and they had switched my order with someone else but the driver was on her way. it still took another 30 min after i called to get the pizza. read more

Failure to deliver. Do not bother with ordering on-line. Had bad experience with another pizza place so didn't want to set up a profile (reading other reviews, this may not have made any difference). I only ordered one pizza (less than $20) and my last name should match on-line information about our address - but (like another review) they claim to have called to verify my address (multiple times) and left a voice msg... only received one call around the time they would have called but if it was them it was done from a personal cell phone and not the store's phone (caller ID did not list a name and simply gave city/state as Grand Prairie TX (note: Buckner is NO WHERE near Grand Prairie). On the chance it was them, i tried calling the # back and got voice mail "Hi, it's me, leave a message"... do i did what many others would probably do - I blocked the number as Spam. Nothing on the website or the email indicated that i would be called to confirm the address (and on an order less than $20???). Voicemail finally available on my phone about an hour later, message just indicated it was Pizza Hut and to call them to verify my address - didn't tell me What phone # to call (a lot of good it did me to call that particular #) or that my order would be cancelled if i didn't respond within a certain period of time. When i called to check on the order, no one bothered to offer to try to rectify the situation, just to put the blame on me for not calling back. Even when i said that i did Not get a call (not that i was able to confirm was actually Pizza Hut). Totally ruined dinner read more

Very bad service cancelled my order without calling I waited an hour & 1/2 . Never again will I order from them !!!!!

Horrible service, I ordered a pizza online for deliver and i waited for 3 hours after the time that it said it would arrive at.

Sorry this review is should not be a reflection of the people in this store they were nice & professional, my only complaint with them is they couldn't answer the phone, while waiting on hold I hear this recording if you want to save time order online a lot of companies are downsizing and cutting jobs and they want to make it seem like the at the customers best interest you can order online, this takes away jobs from humans plus makes me the customer have to do an order takers job in order to enjoy the food I'm already paying for anyway enough of my rant about cheap companies. So I was holding I heard they had s'mores cookies sounds good. After waiting on hold more than 10 minutes I decided to go against my values and place an online order. I ordered a medium pizza and a s'mores cookie. Went to pick up my order when I got there the pizza was ready but the young lady said we have regular cookies but we don't the "ingredients" to make s'mores but you still want the cookie right I said I don't want a plain old cookie, she had to get a manager I had to wait for the manager to credit my account. So again the people at the store were great, my issue is with Pizza Hut not wanting to pay enough people to answer the phone in a timely matter and the fact it as with other greedy big business wants me the customer to log on and place the order soon I will have to place the order go to the store and cook it then pay someone for a box. Or maybe Pizza Hut could restrict the ability to order something they don't have would have saved me time. read more

This place needs a change! Horrible service every single time! They get nothing right. I keep ordering from this place thinking it was probably that one night that went horrible. But no!! Never get my drink right, I asked for regular Pepsi. They always sent me DIET Pepsi. Not once, not twice... But three different times! They don't cut the pizza right, always have to cut it myself at the house. Finally i got a carry out for a simple pepperoni hand toss pizza..... Come to find out they got my order completely wrong! They had pepperoni, sausage, and pineapple on it. They don't know what happen to my order. Don't even apologize or offer anything else as I wait in my car! No free drink...... Please for the love of God! What does a person gotta do to change the management or the work force to start.....Im moving soon so I don't have to order from here again. At least that's all I can be happy about. read more