I moved to Maple Valley almost 4 years ago and tried this location right after we first moved. Pizza was sorry looking. Toppings were erratically scattered on the top of the pie and they forgot to put one of those plastic divider units in the box to keep the pizza from coming in contact with the lid of the box. Since that time I went back about a month ago. Store was clean and the staff were focused on making pizzas for call in orders and the delivery people were consistently busy. We got a Supreme pizza and got it right after it came out of the oven. Got it home and enjoyed a well made pizza with fresh ingredients. Easy parking in their lot and friendly staff. read more

This place is a mess. Now you don't know until you order whether or not you're going to have to pay by cash as opposed to paying by card online, like normal. If they use Door Dash to deliver you can't use a card to check out online and you MUST pay cash. This has happened to us twice now. It takes much longer for your order to be delivered and you're lucky if it arrives somewhat warm. So yeah - needless to say: we're done with this place. read more

The quality of the food and service has improved over the last year or so, and I'm not sure why, but I'll take it. The last few times I've ordered, I've opened the box and have been quite surprised by how nice it looks. Credit where credit is due, this location has improved a lot. read more

Pizza Hut - Pepperoni pan pizza, carry out - Pizza Near Me - Maple Valley, Washington

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Order two pan pizza, one supreme and one meat lover. Got two supreme instead. Check before carry out! Topping are pitiful much fewer than before! Pan pizza crust was dry! read more

Pizza Hut - Pizza Near Me - Maple Valley, Washington

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The service I received here tonight was appalling and unacceptable. Worker was so grossly incompetent, extremely unprofessional, atrociously rude and mouthy she couldn't even fulfill my order correctly. I had to come back three times in order for her to give me everything I ordered. And when it was all said and done she still had the audacity to tell me that I was in the wrong. Her big ego refused to let her see that a customer was actually right for once. WOW one of the worst customer service experiences I've ever had. Please don't give them your business they clearly don't deserve it and haven't earned it. 0/10 stars. This worker was the biggest Karen I've ever met out in the wild. STAY AWAY. The service is receive here was ABYSMAL. Pizza Hut do the right thing please FIRE THIS WOMAN!!!! Do better Pizza Hut. read more

There's one girl who works there who has the biggest attitude problem. Makes snide snotty little comments every time I pick up my orders there's not 1 ounce of friendliness in her bones read more

This place is terrible, it is pizza hut so I do not have high expectations. I placed a carryout order and when it said it was ready I went into the store. The lady at the counter said it still needed to go through the oven . Then I watched her make the pizza. They are trying to change their metrics by saying the pizza is done when it isn't. Also they are not wearing glove while making the pizza so that is neat. read more

After being delivered the wrong pizza, we spent hours on the phone...either being hung-up on or placed on hold. Being mad and fed-up with the phone service, I drove to the the Pizza Hut location. The manager in charge that evening (11/16/2016) was awesome. She explained the calls are handled by the corporate call center and not at the store. She re-made the pizza on the spot. The Hut needs to clean up its call center, local pizzerias are working hard for the brand and not a reflection of the corporate call center. read more

We got our order delivered and it was a couple minutes early, hot and fresh. Unfortunately, one pizza was incorrect. I called, they picked up promptly, heard my disappointment and immediately offered to make it right by either a refund or they would bring the correct pizza free of charge. The customer service was outstanding and handled so well. I didn't get the young man's name, but he knows how to treat people. read more

People are always getting down on Pizza Hut, some of the stores deserve it, but not Maple Valley Pizza Hut. I have always enjoyed their Deep Dish pizza and Cheese Bread. The Maple Valley location does it right!!!! They are generous with their toppings and they bake it just right when I ask for well done. Thank you for the entire Maple Valley team. read more

Pizza Hut - Personal Pepperoni Pizza - Pizza Near Me - Maple Valley, Washington

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Soooo. Maple Valley is the land of pizza- we have SOOOO many pizza places- BUT this pizza is a slice above the rest. Even beating out my favorite Frankies lately. #1- the school does book it, so once a month the kiddo gets a personal pan for free for tracking her reading. #2- the wings are awesome. Keith from Tryguys has admitted that their wings are awesome and surprising- they are! They are a bit spendy but worth it. #3- Employees are great. They are clearly working hard and doing their best. I'm not going to say it's the cleanest place on a Saturday night but overall, the people and the cleanliness are acceptable. I've ordered MANY times, carry out and delivery, wings and pizza and had no issues. read more

Hardly any sausage on the supreme pizza Won't be ordering from here again Wings were good no sauces were offered or included. read more

Well, it's time someone made a few things known about the practices of this pizza company. I'm reviewing the Maple Valley Pizza Hut next to Fred Meyer. Yesterday I was looking to order a 12 inch pizza and 12 plain chicken wings. I knew this location didn't deliver to me which is silly because I am located only 4.1 miles away from where the restaurant is. I looked at Door Dash to try and get my order and when I saw they wanted to charge me $87.00 for my order I nearly blew a blood vessel. I decided to go look on the Pizza Hut website to see if by some miracle they might deliver to me. No dice!! I decided to order carry out and when I tried to pay the website kept registering an error at final checkout. I then selected pay at the location and my order went through. The total for the order was $53.00 after tip. The food was delicious I will say and it was nice and hot. The location was extremely clean and the staff was understanding of the problem I ran into and very friendly to all the customers. I'm hoping for a few changes, like changing the delivery range or areas they deliver to and, quit doing business with that thieving Door Dash system they are in partnership with. You need serious changes Pizza Hut Corporate!! read more

We recently ordered 2 pizzas off the Pizza Hut, Maple Valley website to be delivered, paid with my credit card. The pizza was timely and it was OK. The next day someone used my credit card at Jack in the Box in Fife and they used it again 2 days later at Jack in the Box in Puyallup, $59.! I did not lose my credit card and I did not loan it out. Only site I typed my cc into that month was Pizza Hut. You do the math. Update: I did reach out to wecare@emeraldcitypizza.com (twice) as they asked below and never heard back from anyone. read more

Delivered wrong pizza - which already took 60 mins on a Sunday night. Called to let them know - got hung up on. Called back - a manager (???) named Johnny answered - but you couldn't understand a word he said when he answered the phone. Explained we got delivered the wrong pizza; he didn't inquire as to what was wrong with but immediately said it would take another 60 minutes before we got a replacement. He could have NOT cared less. So.....apparently we're not eating PH pizza anymore. Oh well......lots of pizza places around. read more

Ordered 3 pizza from Maple Valley Wa Pizza Hut apparently they don't like to put sauce on there pizza's and when I called and spoke with the manager Baley she acted like she could care less read more

The pizza was perfect, exactly as ordered. Everything was great and delivered on time. Great location!!

I love the Detroit style pizza. I get it without the sauce. What I am most disappointed in is they claim cheese is all the way to the edge. Hogwash. The cheese never comes close to the edge, even when I ask. I won't be ordering any more from Pizza Hut, again. read more

We wanted to utilize the 50% (online orders) off any pizza deal - ends tomorrow 2/27! Haven't ordered Pizza Hut in years. Mostly reviewing the pretzel crust, it's okay. I would rather have regular or a garlic glaze. We were totally searching for a "stuffed crust" option, is that not a thing anymore!? - Pretzel crust just enhances a saltier taste. On rare occasions when I devour pizzas, I don't mind Pizza Hut! These kind of deals are hard to pass up! read more

Pizza Hut - Pretzel crust - Pizza Near Me - Maple Valley, Washington

Never delivers the right pizza. It's always wrong they try transferring you over but they do that on purpose so they don't have to answer. They suck wouldn't recommend. 0 starts if I could. Customer service sucks. read more

I'm always baffled when I see negative reviews on pizza delivery services. The young staff members that work here are typically starting in the work force for the first time! Recently I remembered they had stuffed crust and decided to enjoy one of their all meat, sausage, pepperoni deliciously stuffed crust pizza. This place is always ready to serve hot pizza! The food was amazing, and the size of the pizza was enough for literally 5 people. The stuffed crust acts like an appetizer, while the pizza is the meal! I am so pleased with the quality of the ingredients, the temperature of the food and the cleanliness of the location. I wish they had a restaurant portion, and I'm sure it doesn't help they are positioned behind a pizza restaurant. With the amazing parking near this Pizza Hut, they definitely make it easy to enjoy the delicious, quick serve, stuffed crust magic of Pizza Hut!!! read more

We ordered the new Detroit pizza from this location tonight in addition to a medium supreme and breadsticks. I'm from the Detroit area and can tell you, our pizzas look and taste nothing like this. I'm not sure if the problem with the pizza is in the poor execution or the recipe itself. What we got was half burnt, half raw pizza with sauce slopped on top and a few pepperoni thrown around. It was terrible. My kids wouldn't even eat it. Our breadsticks also weren't cut and came in a solid brick of overbaked dough. read more

Pizza Hut - Detroit pizza? - Pizza Near Me - Maple Valley, Washington

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We thought we would try the new Detroit Style pizza - the one with the sauce on top? There is even a picture of sauce on top on the box. We got ours home surprise - NO SAUCE. Anywhere. read more

If you are looking for a horrible customer experience, look no further than the Maple Valley Pizza Hut (a franchise owned and operated by Emerald City Pizza, LLC). From their horrible call center to their untrained and exceptionally rude staff, to their antiquated systems and leadership that does not seem to care, they have all of the bases covered. Ordering a pizza? There is a good chance it will be wrong, missing items, or late. If you are as lucky as I am, it will be delivered ice cold, 3+ hours later by your neighbor who discovered a mystery order on their front porch. If you call to ask about your order, you can look forward to being hung up repeatedly, rerouted to a call center of people who don't even know how to use the phones, or laughed at and given the number to corporate. There are too many great pizzas joints in the Maple Valley area for you to waste your time and money on this place. For the sake of their business, I hope the owner gets involved and starts fixing the issues that are going to run it right into the ground if nothing changes. read more

I'm writing this while raging inside about the incompetence at this location today. And on a day I've got 10 people at the house for a birthday party. It's getting 2 stars because hopefuly it still tastes greasy good. The service, tonight, was much to be desired. First off, the pizza hut online order system is horrible. I arrive and I'm over 20 minutes waiting for my order time. Then they come out and tell me they dropped the pizza after they had messed up the order. What the crap? No sorry, no nothing just "it will be right out". That was 10 minutes ago. They said that only after of been waiting for 15. Friggen lame. Friggen discouraging. Friggen lame Good news, they partially refunded me... but probably just to say the messed they order up again. Who knows how long I'll be here. I think they are bringing me a cot. Edit addition: After 40 minutes I received pizza. They forgot a topping on both two pizzas and forgot bread sticks but we caught it. They claimed to give us a credit when (if) we call in again. The pizza wasn't good either. All in all, I lowered the rating to what it deserves after all that. read more

Ordered online for delivery via the web. Delivery fee was high $7 to travel less than 1 mile, and then they passed the delivery off to Doordarshan, kind of frustrating. Ordered dessert along with pizza, dessert didn't show up. Asked the delivery guy and he said he was told everything was in the box, it wasn't. Tried to call the store to ask about it. Number directs you to a call center, there is No way that I could find to call them direct. Call center takes forever to answer, called 4 separate times, when I DID get someone to pick up and explain its about an order I placed online via the web, they hung up on me EVERY TIME. Finally, after significant digging on Pizza Huts website I Finally got someone to answer their customer service line but I'm pretty sure it was directed to not a USA call center but out of country. They finally listened to the fact I just wanted a refund for the item I did not receive and they tried to offer me a coupon good for only one month instead. I declined and just asked for my refund. The "filed a claim" and now I'm waiting for a call back from someone that I'm pretty sure I'm not going to get. SO frustrating. Won't be dealing with them again. read more

I used to be a fan of pizza hut, they're usually my go to. However they stopped delivering to black diamond and the representative on the phone told me I was SOL. His words exactly.... I'm beyond myself. I never write reviews but I will for sure after being told that. read more

This Pizza Hut used to be located in Covington, in the same parking lot and general area as Rite Aid and Safeway. The phone number remains the same as the old location, hence the 253 area code. Let me preface my review by stating that I live in kind of a weird location - I'm right next to Kentlake High School, which is in a little niche between Covington, Maple Valley, and Black Diamond. Because of the school/zoning or some other consideration, my address is in "Kent" though. This Pizza Hut store is precisely 3.9 miles away from my home, whereas the Covington store was 5.1 miles away. When this store was in the Covington location, they delivered to my house with no problem. In attempting to order online last night, my husband and I discovered that there are no Pizza Huts that deliver to our home anymore. I called the Maple Valley store to verify, and the (very polite) young woman at the store confirmed that they do not deliver to my location. Really? You're over a mile CLOSER and you don't deliver to my house anymore? We won't be frequenting Pizza Hut any longer. read more

Fast, friendly, cheap and consistent. The manager was very nice to me on the phone even when I called in a bigger order at 6pm on a Friday night. Smack dab In the busy time. I'm impressed. read more

We ordered at 720 tonight, said it would be two hours til delivery. It seemed weird and it turned out to be weird. Called twice between 915 and 930, sat on hold and our food still hadn't arrived at 940 pm. We r still on hold waiting to get an answer. We paid 54.00 and Pizza hut closes in almost 15 minutes. read more

Just brought home our order , opened the box that was supposed to be family meaty marina pasta and instead it was chicken Alfredo :( Really disappointed . read more

Right now, any pizza for $7.99 if it is a carryout. Ordered large, no cheese, no meat, all veggies on thin crust. It was really tasty and great option for those vegans. read more

I went here just for a quick snack. I had ordered 8 wings and it was a whopping $7 without tax and tip! When I got my food after 20 minutes (the cashier kid told me it would take 15), the boneless wings turned out to be practically small pieces of popcorn chicken! I honestly don't think it should take 20 minutes for the amount of food given to me especially considering I was the only walk-in customer in that 20 minute time frame. I was super disappointed and will probably not come back anytime soon. read more

WHY do companies charge for a tip that they aren't working for? You're stealing from some hard working kids and that is NOT (SO not) cool. Shame shame shame on you! That $4 you charge for it isn't given to the driver for starters, so they lost out on MUCH on income alone as people are BROKE these days!! (Yes, shame, shame again!) And you...you...you big million dollar companies fail to realize that someone takes OFF that extra $5 item when they see that charge too, so YOU are also out millions on that alone. (Your loss for your intuitive business smarts, right?) I have to admit that I've eaten this not so cheap pizza a few times and it winds up...well? Tasting worse than cheap. :( IF it arrives cold, soggy yet again, I WILL call for a refund this time. Fool me 3 times, I think I gave and lost money on the deal every time. As bad? They always ALWAYS forget my side of cold tomatoes. Nobody ever offers to bring them or has a discount on the next round at least?? I mean really, you're sittin down for pizza, it's cold and now it's not as you felt it would taste in your mouth! SO tragic, ya know the feeling, I KNOW you do. Soooo, I am gettin ready for one now and if it arrives in similar shape? I'm gonna ask for a refund this round. :( (I'm slow, but I DO pick up on these things eventually) IF it's hot and they remember the tomatoes? I'll be one happppy camper! Yes, I'll send a decent review in too - - we all need a little hope in small ways, am I right? :D read more

It's 'only' take-out pizza, but there were so many bad reviews I felt a different opinion was fair. I think some of those reviews are from when it first opened and they were getting the kinks out, which is why we never go to a new restaurant until it's been open a while. We ordered online. It was very easy and intuitive, including removing items from the pizza. The order was ready when I got there - I was in and out of the store in less than a minute. And the food was exactly as ordered and delicious. What more can you ask for? read more

Pizza was good. The boneless wings were super disappointing though. The sauce on the "wings" was tasty, however, they looked exactly like the 10 piece chicken nuggets you can get at Burger King for $1.49. Don't waste your money on the wings!! read more

Drivers were very friendly and delivered in about 30 minutes on a Saturday night. We ordered two large pizzas, cheese sticks, and a cookie. All were cooked deliciously. The cookie was perfectly gooey and definitely not overcooked, which has happened before at other locations. They didn't forget the extra sauce or the drink, we are very happy to order here again. read more

Usually not a fan of big corporate pizza chains. The Maple Valley Pizza Hut location is amazing. Reasonbly priced, so last week I ordered for a group of us. It was Pi day, so it was 30% off. Man were they BUSY! When I ordered, I already knew it was going to take at least an hour and a half (prior to placing my order). When we got our delivery, the girl gave us a coupon for a free large pizza because or the extended wait time (took close to 2 hours, but again, already knew it would be a wait and we had beers to drink while waiting, so didn't care and wasn't even thinking about complaining) - THAT is proactive great customer service. Redeemed my coupon today for and it was for ANY large pizza - got all the toppings and special crust and everything. Pizza guy was here before the estimated delivery. Awesome service and good pizza! And yes, we tipped on the total BEFORE the discount. Always make sure to tip prior to discount. Will definitely make this place our go-to for our pizza cravings. Kudos to the management, cooks, and delivery folks! You sure know how to take care of your customers. read more

Trying to pick my pizza up and the kid cooking is literally throwing things in rage and using the f word every two seconds. I would rather order pizza anywhere else now. The language I could have handled. But throwing things is not okay. It is creating a hostile environment for everyone else who has to work with this unprofessional kid. read more

Worst pizza ever. Toppings were okay but the crust was made from cardboard. It's obvious it had been sitting in a paper plate until ordered, then they slapped the toppings on before baking. Don't waste your $$ here. So sad - we had hoped for the pizza from years ago. Very disappointing. read more