For the second time, we went to this Pizza Hut and were told the dining room was not open. There is NO signing or set days, completely unacceptable. read more

Never received my food. Was told they used door dash and I should take it up with them. Door dash driver did not have a working phone. Then called back store again and they said it was still out for delivery. 2 hours no food. And they took $66. read more

Ordered for delivery and the third part delivery (door dash) delivered to the wrong address, I contacted the driver and told them and they hung up. I then contacted the store and was told a manager would get back to me. They never did. So I paid for a order that I never received. Customer service here is trash. read more

4/11/25 8:20 pm. We went in, sat down, and we're ignored by all staff. A waiter stopped at the table next to ours and we could easily be seen by staff in part of the kitchen and a hallway. Left after about 15 minutes. No one noticed. They weren't many people in the restaurant. read more

Stopped in the restaurant and the door was locked. The place had stacks of pizza boxes all over the restaurant. We were told the restaurant only does delivery...ridiculous. read more

I'm a fan. Yes, of Pizza Hut. Well, of this one. Of course I've been to various Pizza Huts since I was a kid. It might have been the first pizza I had- there wasn't exactly a lot going on in Findlay, Ohio in the '70s. I remember going to local joints a bit later, but my earliest pizza memories come from the Hut. It was never great pizza, but it was good, and it was a family fun night to go have pizza and play video games. Since then, it seems like I've ended up at one every few years, and never hated it, but always preferred more interesting, non-corporate places. This time, I wanted pizza and wings, and this was handy (plus I think it's the only place in Marysville I haven't tried yet, except White Castle, and, well, I don't know if that is ever going to be on my list...) I stopped in just as Honda people are going to work, and it was dead. Not a great sign. But, it was clean, and service was super friendly. And they had $5 deals, so I got a pepperoni pizza and wings, and was feeling satisfied. Then they brought some breadsticks- "we're making a new batch so we'd have to toss these anyway." They were a bit dry, but pretty good, and a nice gesture. My wings came out next. A bigger order than I expected, and though you can get them in sauce I wanted to try two different ones so they brought those on the side. Pretty generic chicken chunks, and pretty generic sauces- I tried garlic and teriyaki. Fine, but nothing special. And then they brought the pizza. I was sure there was a mistake- surely the $5 one is a personal pizza? Nope, a medium. So now I had a ton of food. I was hungry, but jeez. I did my best, and took the rest for later. The pizza was, well, again fine, but not great. Very greasy. Plenty of pepperoni, decent crust. So, the food was good, not great. But for $10, I had about three meals worth of food, and since it's pizza, bread, etc., it held up well even though I couldn't refrigerate it at work. I will be back- I had a good meal, at a great price, with great service in a relaxed atmosphere. read more

Pizza Hut - Breadsticks - Pizza Near Me - Marysville, Ohio

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2.5 years after covid started and this place is still not allowing dine-in. It's almost embarrassing at this point. Are they really that scared or is it bad management? read more

We order Pizza Hut pretty regularly! They have the best customer service, they are always very quick. Last time we order we got there to pick up and our wings weren't ready, wasn't a problem for us at all we didn't mind a short wait but the manager gave us a credit and a free dessert! She truly didn't have to but it's was so kind! read more

Our order arrived on time but was incorrect. One pizza didn't have extra sauce and our wings were not buffalo-mild but rather teryaki. I called the store back and they did send out a replacement pizza without issue and we got it in 30 minutes but honestly the pizza nor wings were all that good. The crust was bland, the cheese was bland and overall I seriously think that I've had better frozen pizza. I hate to badmouth Pizza Hut, they were a mainstay in my younger years but what in the world has happened to their pizza? #nopizzahut read more

So got a pizza delivered and they bring it to the house and guess what... it's an empty box. No pizza. When they decided to make the pizza no discount or free or anything it took another hour. So 2 hour after delivery finally got a pizza terrible service and management. read more

Pizza Hut - This is what I got when I ordered a pizza for delivery... literally an empty box - Pizza Near Me - Marysville, Ohio

It's Pizza Hut. Fairly consistent across the board. At this particular restaurant I have had 2 excellent customer service experiences. The first time I was out of town on business. Ordered via the PH app on my phone to send the kids some dinner. The payment didn't go through correctly. Store called me to get the payment info and comped an order of breadsticks for the trouble. The second time was in the store. I ordered the medium spicy buffalo wings which I get at most wing joints. These were like fire on my tongue. I mentioned to the waitress that they were perhaps the hottest "medium" wings I had ever had. Not only did she take them off our check, she had an order of mild wings waiting for me at the counter. Both the waitress and the manager apologized for the experience and asked that enjoy the mild wings read more

Sherman and Peabody here, about to take another trip in the Wayback Machine. The time: 1989. The place: Marysville Ohio. We set the dial, step into the machine, and in moments are transported back in time. As it's nearing lunch we stop by the nearest establishment, Pizza Hut. Typical of the time, it's friendly and just the right size to hang out. We order a pepperoni and beef pizza, which is delivered in short order. While filling, it's not the best, at least in present day. Off we go to see the Marysville of 20 years ago. As we step out onto 5th St, we notice something peculiar...all of the cars passing by are from the future. Wait a minute, we're not in the past at all, but still in 2011. Hmm, I guess the Wayback Machine has been acting funny lately. Oh well, it was fun to take a nostalgic trip back in time to the good ol days. Now, where's the nearest drive-in? (if you've never heard of Sherman and Peabody either you're too young or I'm too old. Google it and watch an episode) read more

The staff is very friendly and great with kids. The food comes out fast and it was very clean

Pizza Hut is fast & reliable. There specials and on line ordering make it convenient and affordable. New interior is nicely decorated if you choose to dine in. Carryout is speedy. read more

Have tried the newly remodeled Pizza Hut a couple times with mixed results. Food still good but service was terrible. Gave it one more try during a less busy time. No server would come to our table to even get a drink order. There was only three other occupied tables and we literally watched two servers ignore us to rearrange chairs and talk. After 20 minutes we left and went to Donatos. read more

The service at this place has been bad since reopening. They've messed my order multiple times, and when I called last time to talk to the manager he was rude and clearly didn't care. Spend your money at a better place as the quality of the food here isn't good enough to offset the service...if they even get your order right read more

We like to order their wings pretty regularly but more often than not, our order is not correct. It seems like something is always missing from our order. We typically get blue cheese with our order and ask the delivery person yet as s as we check the order something is incorrect. Also, when I have called to speak with management to make them aware of the mistake, it always seems like they are making some excuse as to why things aren't right. I will no longer be ordering from Pizza Hut after the most recent screw up. read more