I've been a loyal Pizza Hut customer for over 15 years and have made many purchases over that time, but my recent experience at the Mountain Hwy location was extremely disappointing. We found hair in our pizza and contacted the store to report the issue. At first, we were offered a replacement on a different day. However, when I later called to place the replacement order, I was told I needed to call back another day to speak directly with the store manager. After doing so, the manager refused to honor the replacement and told me to go to another Pizza Hut location if I wanted to purchase pizza. The way this was handled felt dismissive and unprofessional. As a long-time customer, I expected better accountability and customer care. For other customers, I would recommend to refrain purchasing from this store, or at least document your order details and any communication if you run into an issue, as you may need to escalate the matter beyond the store level, which is what I'm going to do. Hopefully this location, particularly its store manager, improves how she handles legitimate customer concerns, because situations like this can easily damage trust built over many years. read more

Pizza Hut - Hair in the food - Pizza Near Me - North Vancouver, British Columbia

Love the pizza from here! It's always so fresh and hot. We had an issue (that was completely out of their control) and not only did they (Ranjeet specifically) reach out to me to follow up but they also compensated us for the issue. They are such kind people! This is the only place we ever order from and will continue to do so! read more

I've ordered from here for over 10 years - they have gone terribly down hill. Recently ordered in a busy night, arrival time was est 7:58, 2 hours later, no delivery. They weren't answering their phone but the call center said they ran out of dough. Popped in a week later to get a refund, was told a manager would follow up the following day, never heard back. read more

This location has always had great pizza and service! I've been going there for over a decade and always had an efficient experience ordering and picking up from Lynn Valley Pizza Hut! read more

Terrible pizza, Pizza hut!!!! LYNN Valley!!!! The pizza was to thin, No cheese, it was disgusting! read more

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Another pick up mission for my work where everyone wanted pizza for lunch, and I might as well go pick it up and step out of the office. On this journey, it brought me to Pizza Hut, I can't remember the last time I had their savoury pies, but it has been a long, long time. My boss ended up making the order on the phone, three pizzas, one was vegetairan, one was chicken, and the last one, a weird one, poutine pizza. So I ended up driving over to pick up the pies, and if it wasn't for the known colors and address of exactly where this place was, I may have missed it. I walked up to the red looking store in the middle of the block and had to look twice just to make sure this was the spot, odd thing though, 1:30 PM and the door was locked, and I saw people in the back, whether they were cooking, or doing work, the door didn't open, and I was coming for a pickup, and the door sign said open from 11 to whatever time it was. Eventually I got in there, took the pizzas and got back to the office. The pizzas looked puffy, they were steaming hot, and I was hoping it was the steam that was bringing up the mid-crust of these pies. They all looked not bad, they were well cut, compared to other places which barely cut the pizzas, and when you go for a slice it sticks to the other, and half the toppings from that piece are dragged on the one you just got. I have to say that the crust here is too thick, if your in for bread-ier pizza's, this is your joint. The poutine pizza was definitely the weird one of the bunch, there was fries, gravy and thinly sliced beef on this, and it had no tomato sauce, so if your looking for that zing of a taste that is provided from that red sauce, it isn't in there. Instead this thing was just savoury all over, like gravy dipping bread, and fries that were on top. The chicken pizza was almost identical to the vegetarian one... except it had chicken bits.. which I didn't realize were there, but I could see them. Other than that, it's your average Pizza Hut joint, some seats at the window that, if you were to eat here you could stare out on Fraser street. read more

Pizza Hut - Poutine pizza.... Weird - Pizza Near Me - North Vancouver, British Columbia

Quick service, said ready at 544pm and I walked in and sure enough the order was on the screen and ready in a few minutes. Pizza was good and kids enjoyed. Would get thin crust next time as the regular Pisa is a Lot of dough. read more

Ordered one medium pizza, cookie and a diet soda. The guy took my address, phone number, gave me a total and said it'll arrive in 45 minutes. Pizza never should up and for the rest of the evening nobody at the store would even pick up the phone. I even had their call center reach out to them, even they couldn't get through. It was a Tuesday evening, I know for a fact these guys are not that busy I've driven past their place a million times. There's always one dude standing around looking dazed and confused. I called the next day, a girl picked up the call and told me they don't have any records of me calling. I asked to speak to the manager, she replied he's really really busy right now (Wednesday at 4 pm). Sure he is! Long story short... this place is a joke! Go and pick up your pizza at the other location on Marine drive. Avoid this location! read more

Where do I begin...There should really be a "zero star's" option for businesses like this one. Just ordering the Pizza was extremely painful. The employees who I spoke to on the phone could barely speak English, resulting in a 20 minute ordering process. Yes, TWENTY MINUTES... First off, I could barely understand what the first employee was saying. Which was the main cause of the lengthy ordering process. I'm pretty sure i had to say Large Ham and Pineapple at least 10 times, before she got it. Then she couldn't process my address in the computer. Which was already in the computer from a previous order?? I was then put on the line with a male that also could barely speak English, and was extremely hard to understand, also extremely rude. I had to repeat my address over and over before he could get it. Then he insisted to tell me the address doesn't exist. Which is strange, because they had delivered to this address just months previously. After being on the phone for 20 minutes to simply order a Ham And Pineapple pizza, they finally figured it out and said it would be 20 minutes. Over a hour later, and no pizza I called them to politely ask what was happening? They said they had sent the Pizza, but there was no answer at the door. Which is a complete lie, due to the fact we were sitting on the front deck the entire evening. What a joke. Safe to say, me nor my family will ever order from this place EVER again. And to be honest, $27 for a large Ham And Pineapple Pizza is such a complete rip off. I'm in complete shock this place is still open for business after reading all of these reviews. Which look to be at least 90% negative. read more

Worst customer service I have ever experienced. The guy hung up on me. I just wanted to make a change to my order after only a couple of minutes of ordering it. Do not purchase from this branch. read more

The past three times I have ordered from here they are late (this time over 20 mins when they already had an hour to prepare and deliver the order. ..I live 6 min drive away). The food shows up and is cold and the order is incorrect. Not to mention customer service was awful. Not impressed. read more

This location forgets parts of our order 70% of the time.. We even order it online so nothing gets missed but they still manage to screw it up. Way to go! read more

The staff was nice... that's about it. Our pizzas had some slices lacking ANY topping, OH but it had sauce... but no other topping. They must have put a teaspoon of cheese on the entire pizza. I'm not kidding. I give up on this place and their sketchy locked door no matter what time of day it is. read more

By far the worst Pizza Hut that I had ever taste. We purchased the Hawaiian pizza with cheese stuff crust. The pizza was not fresh and wasn't not hot and the cheese in the crust didn't melt at all. The pizza was quite chewy to eat. You can tell this pizza is not fresh at all and had been sitting there for hours so they basically gave us an really old pizza. read more

Not the greatest but certainly not the worst pizza Hut out there staff is friendly, pizza tasted good, and when not that expensive when you compare to the other pizza places around. read more

I made an online order and the delivery guy got lost.. Called me 10 times and was so rude.. He was even cursing at one point! Just for that I am never ordering from Pizza Hut again.. There are many other pizza places. read more