I totally agree with the guy who says they're miserly with their condiments which is unusual for most food businesses. They've always made a kind of big deal for my husband's request for some jalapeno with our pizza! My husband was surprised at the pettiness d first time but got used to their attitude later n even offered to pay. Anyway, I thought it wud be just one of those Fridays when I wud order a large veg.pizza from this place for my husband to pick up on his way back from office. We've done this often since their flyers made us aware of good pick up deals. Their latest flyer said $ 5.99 for a medium pizza with 2 toppings. I wondered if I cud get 2 medium pizzas this time; one of them just plain coz my l'll kid enjoys it. She scrapes away & leaves aside all the toppings. Ordering just a large plain pizza doesn't make much sense just becoz of a kid who just consumes about a slice and a half. I called up and was put on hold coz the usual guy( presumably the owner) was taking another order. When he came back, d first thing I asked him after telling him I wished for 2 medium pizzas was if I cud have d option of keeping one pizza plain and instead have it's toppings all on the other one. He agreed and went ahead to write down the all 4 veg.toppings. When he asked for the address, I informed him it was for pick up. He seemed in a hurry n was about to hang up when I asked to know the total amount and I was surprised to hear something nearly $18. When I clarified that one pick up pizza was $5.99, he almost took offense and rudely answered that they cudn't offer 4 toppings on a single pizza! When I pointed out that he'd just agreed to it before I placed my order, he became ruder and told me among other things(which I don't remember coz they were hurried uttered) that it's not for the pick up deal since they were individual pizzas! And to think he wasn't even going to bother revealing all this to me on his own, even after he did know it was a pick up order! Besides, the way I see it, it hardly makes much difference how a customer wants his 4 possible toppings divided between his 2 pizzas as long as the same customer is picking up n paying for both, irrespective of whether it's a combined or individual deal- And that too not for some heavyduty chicken, sausage, beef etc. toppings but just for onions, mushrooms and tomatoes! They're not even some big global chain running a standard practise that they can't accomodate a simple request, which requires them neither to alter the quantity or price! I 'accomodated' in the past by not calling up for a return/ refund on getting a pizza quite burnt and black at the base and still eating it, and just telling them politely on my next order to take care! (I've had a new neighborhood pharmacist give me the first fill of a medicine free n onother on half price just to earn my regular business!)That's how long term customer relations n goodwill are built by any small neighborhood businesses who are supposed to be less impersonal in their dealings. But, I wud've still not had problem with his explantion and inability to accept my request if it wud've been done politely n in a friendly way,It was the rudeness apart from the stubborn, stuck up attitude that caught me unware and made me want to re think my order and therefore say, " okay, can I call u back?" The response? The phone being banged down on me! Whoever the rude, illmannered petty dudes running this 'family business' are, they shud first brush up on basic manners, and customer skills AND 'temper management' (customers are not there to bear the brunt of your ill temper) without which they can keep dumping their 100 flyers with 100 discounts on every doorstep every second day( which is how I learnt of them in the first place) and still keep loosing business like they JUST LOST MINE. (The only flyer of 'Pizza Man' I had in my kitchen is now down the trash bin) They also need to remember there are MANY other pizza joints, n better ones all around them for anyone to happily go to; so they need to really change that attitude BIG TIME. And what did I end up having for dinner today?- well, just rediscovered the Subway across their joint and had a very fulfilling, not to mention healthier bite! Guess wud be happily giving Subway my business atleast for some Fridays to come:) read more