Although my mom's stay at the Royal Inns was short, she received the very best treatment from the…read morestaff. Choosing this home was the best decision we could have made. We highly recommend this beautiful home.

They are fantastic!" So helpful and I put my faith and trust in them to care for my mother…read more Madison is awesome and so is Mariannia. The owner director Alan Shelley is hands on. And takes the time to play a game of cards or just sit and talk to the residents at Royal Inns 1 and 2. I would highly recommend them for you're family member 100%.

My mother moved into Augustin Gardens in Mission Viejo on her 100th birthday, and she was blessed…read moreto spend the next three years there surrounded by exceptional care, love, safety, and kindness. From the very beginning, Tyana and her staff treated my mother like family. The home was always immaculate, peaceful, warm, and welcoming. Every detail of her care was handled with compassion, dignity, and genuine affection. Knowing she was safe, comfortable, and truly cared for gave our entire family enormous peace of mind. They do a beautiful job at the holidays celebrating with all the residents.  And when we came to visit, they always made sure they made space for us, so my mother could enjoy time with me, her grandchildren and great-grandchildren. These were some of the happiest years of her life, and we will always be grateful for the extraordinary people at Augustin Gardens. I only wish we had found this wonderful home sooner. Without hesitation, I give Augustin Gardens and Tyana my highest recommendation to any family looking for loving residential care for someone they cherish.

There is so much to say. Augustine Gardens truly treated my mom like a Queen. The owner and staff…read morewere absolutely incredible. It was the perfect home for my mom. The cleanliness, attentiveness, love and support made it complete for my mom. My mom's needs were fulfilled beyond our expectations. The quality of the place far surpasses anything we had experienced. After a few years sadly my mom passed. This place will always be in my heart that my mom was treated comfortably and lovingly. We were blessed that my mom was very well taken care of.

Received from the director. ENOUGH SAID I'm the daughter and this behavior is consistent. One…read morecall per day for maybe 5 minutes is not much of an ask given the cost of the facility. I just have to pass this to her guardian ad litem. There is a special place in hell for these caregivers. The judge is going to LOVE them. Isolating someone with dementia is elder abuse. If you are having the same elder abuse issue. The below commission should help. If you are having the same issues, you can reach out to this office. California Department of Social Services Community Care Licensing Division (CCLD) This is the official regulator for assisted living facilities in CA. Regional Office (covers Mission Viejo / Orange County): Office: Orange County Regional Office Phone: (714) 703-2800 Complaint Hotline: (844) 538-8766 (statewide complaint li Subject: Urgent: Communication and Welfare Concerns - Vickie Martin Dear Jeremiah and Nina, I am writing regarding my mother, Vickie Martin, in the memory care unit. I am increasingly concerned about the lack of communication. I called three times yesterday and twice today without a response. This is especially troubling given that in the past, when I did not hear from her for several days, I had to request a welfare check. We had previously agreed that staff would assist my mother with phone calls, and I was hearing from her every other day. More recently, I was told I should call daily and that someone would return my call. That has not been happening. My mother requires assistance to dial the phone, so I am fully dependent on your staff to facilitate communication. When I cannot reach her or receive a callback, I have no way of knowing if she is safe or well. I need a consistent and reliable communication plan in place immediately. At a minimum, I am requesting: A guaranteed daily update (even brief) if I am unable to reach her Assistance for my mother in making or receiving calls A designated staff contact responsible for ensuring follow-through Please let me know how you will address this today. I appreciate your prompt attention to this matter. Sincerely, Suzanne Martin -- Suzanne Martin PhD (203)249-8535 Jeremiah Goodwin 8:17PM (17 minutes ago) to Nina, me Suzanne, we are under no obligation to communicate with you directly or facilitate a conversation between you and your mother. Any requests can be submitted in writing by your mother's designated Power of Attorney. If you chose to involve your legal counsel, as you have indicated in the past, all future communications will be directed through our respective attorneys. Sincerely, Icon Description automatically generated Jeremiah Goodwin Executive Director Atria Del Sol 23792 Marguerite Parkway | Mission Viejo, CA 92692 W: 949.458.1176 C: 949.922.3403

My wife placed her mother in this place only to have the rates continue to go up. After removing…read moreher from this facility we were contacted by Orange County Sheriff's. They arrested an employee for steering jewelry from the elderly residence including my mother in law. I do not recommend this facility.

I have been a volunteer Bible teacher at freedom village skilled nursing since 2007. the best…read morereview that I can give freedom village would be that I plan to stay there when the time comes that I need their care. I have served at Freedom Village weekly for 19 years and have never seen an instance of neglect or poor care.

Best skilled nursing facility in Southern CA! Pleasant, caring, careful staff. Very clean facility…read more Enough staff to service the patients which is more than you can say about other such facilities. We were lucky to land there!

Queens Home was fantastic & so caring. I only wish I had moved my mom there months earlier.read more

My brother and I did not want to use an in-home facility at first but it was the best option for my…read moreaunt as she needed 24 hour care and assistance. Meeting with Kathy gave us a level of comfort that our aunt would be well taken care of. This is an understatement as the entire staff is amazing and caring. They were informative of any changes or needs for our aunt and the house was always full of smiles. We always felt welcomed and found our aunt happy (even when she was not sure where she was). We would recommend Kathy and her incredible staff to anyone looking for a care solution for a loved one.

With regards to Anna and her staff at Sacred Heart Senior Care facility they are absolutely…read morewonderful. Words fail to relate my appreciation and gratitude towards them. it is amazing that each and everyone of the staff, that I had the joy to interact with, were very caring and very professional and knew their job My very dear friend and his wife stayed there and they would comment on how appreciative they were of Anna and her staff. Anytime I went there to visit or called they always seemed to have time to answer my questions and let me know how my friend and his wife were doing. I would absolutely recommend them to anyone who has a loved one that they would like to have the best personal care and the most compassionate care. Again words cannot express my gratitude and appreciation for Anna and her staff and Sacred Heart Senior Care Facility in Lake Forest, CA If you are considering putting someone you love or yourself into a care facility do them and/or yourself a favor and check out Sacred Heart Senior Care W N Woods Phd

We found Sacred Heart after reviewing several facilities and getting good recommendations directly…read morefrom other facility managers as well. As their primary caretakers, we decided to place them in Board and Care when they could no longer stay by themselves and needed 7/24 monitoring. We enrolled them (my best friend and his wife) at Sacred Heart and monitored them closely for the first few months and have never regretted the decision or disappointed in the facility or the staff. The facility itself is located in a pleasant residential neighborhood and has been totally remodeled - very bright znd cheerful atmosphere. The staff really cares. My friend and his wife often expressed their thanks and appreciation of the food and care they received there. We were kept up-to-date on their condition . The facility took responsibility for obtaining and adminstering meds and cooperated with their primary doctors, nurses and hospice workers who were not affiliated with the facility and who visited regularly. I cannot say enough about the caring and professionalism of the staff. The adminstrator, who also provides patient care herself, is wonderful to work with. If you are looking for Board and Care, you should put this one on your list and check it out

My 96 year old mom has been at Ivy Park, in Mission Viejo, for three years and I am so pleased with…read morethis facility. My favorite aspect is the incredibly caring and professional staff. Everyone I've come in contact with loves their job snd care deeply about the residents. The caretakers, med techs, restaurant staff, receptionists and the director are so accommodating and considerate. They prioritize the residents above all else and are very communicative with the extended family. I highly recommend this facility,

My mom has been at Ivy Park Mission Viejo for three years. She loves it there. The staff is great…read moreand truly cares about my mom. Finding an assisted living location for a parent is one of the hardest things I've ever done. But this Ivy Park location truly cares about making the resident and the family feel safe and comfortable.

I was so fortunate to find Active Senior Care after my mom had a short stint at the hospital and a…read morenursing home. She was an assisted living but because of her increased needs they made it difficult on us. Aurica and her staff have been just absolutely amazing to my mom. Not only does she get the kind of care she needs but there's so much love there too. My mom consistently says how happy she is there. The beautiful home is in a quiet pride of ownership neighborhood. The home is constantly being cleaned and manicured and the service is outstanding. I would highly highly recommend Active Senior Care to anyone who wants a loving caring environment for their loved one. Aurica is always attentive to my mom's needs, manages her medications and is always looking for ways to make her life better. I wouldn't have my mom anywhere else.

My mother and I feel so fortunate to have found Active Senior Home Care. Mom has only been with…read moreAurica and her wonderful staff for 3 months but already it feels like home. Professional care, catering to moms specific dietary needs and always cheerful, upbeat and kind. Manages moms medications personal hygiene and mom particularly enjoys the singing, memory games and exercise program. It's a lovely place and feel so fortunate to have mom cared for so well.

After 31 days of being at Harbor Care Homes, we felt our mother's safety was at risk as well as…read morebeing neglected, even while being on hospice. With several falls, injuries and a hospitalization, in addition to refusing to call 911, we immediately moved to a more supportive and caring home. Harbor uses word manipulation in their advertising to attract business, however do not offer what they state. It just did not feel like a "care" home. Unfortunately I would not recommend this facility for your loved ones needing sincere care and support. Thank you for the response. The fact that you used the verbiage "constant", in your reply, describes exactly the sentiment of Harbor, that we/she was a bother. It was never about the money, as we offered to pay more for better care and it was declined. All we wanted was a safe and caring place for my Mom and unfortunately the standard at Harbor was not that. The pictures I posted tell only 60% of what she endured, and "context " enough to express our experience; not to mention twice her laying on the floor for hours because staff was not able to lift her (or call for help) until my brother or I arrived. This is not personal, I understand you have a business to run, however the care level at Harbor left us with a lot to be desired. I do appreciate you working with us to accommodate your protocols and wish you and your families all the best.

Ryan Roche responded to my placement request within hours on a Sunday afternoon. He was super…read morehelpful. I recommend contacting Harbor Care Homes when looking for senior care.

Our organization Orange County Animal Allies provides monthly therapy dog visits to the Park…read moreTerrace residents. We have been doing this for many years and always look forward to the visits. The place is well run and they take great pride in the services that are offered the residents. Thier biggest asset seems to be the caring staff many whom have been there for years. The residents seem to enjoy the staff and what the facilities offers. I'm not ready for this type of housing but when I am I will be considering Park Terrace

Horrible place, I called to ask for pricing and to see if I could get a tour. The receptionist was…read moreextremely rude and hung up on me. I had seen reviews that this was a wonderful place but if using profane language is acceptable here. I can't imagine how they speak to their residents.