Horrible horrible care organization. I'm very disappointed with the level of service provided by…read morethis home care agency. Over a 10-week period, they sent 9 or 10 different aides, making it impossible to establish consistency or trust--something critically important when caring for a loved one with dementia. Many times aides would call out at the last minute. Many of the aides were not properly trained to handle dementia-related behaviors and often seemed unprepared or uninformed about the patient's condition. One aide who was onsite for 3 weeks, finally decided to take some initiative (only when a complaint was filed with the organization) and then had one rough day with my mom who has dementia and then gave up entirely saying she couldn't "take the stress". Several lacked initiative entirely--some spent their time sitting on the couch rather than engaging or assisting with care. This lack of attentiveness and professionalism was deeply concerning. This caused me as mom's daughter to do things on my own for my mom and then this was cited as an excuse for them - "that you get frustrated and then do things on your own". Despite having full knowledge of our location and the fact that we have four cats (disclosed from the outset), the agency later cited "distance" and "pet presence" as reasons for their staffing issues. This feels like an excuse rather than a valid explanation, especially since they had all this information from day one and should have noted at the beginning that our location was not ideal for their service area. Instead of taking responsibility or working toward a real solution, the agency repeatedly pointed to false or inconsistent reasons for their inability to provide reliable service. The result was a stressful and frustrating experience during a time when stability and compassionate care were most needed. I would absolutely not recommend this agency to families seeking consistent, qualified, and compassionate home care - especially if you have a family member that requires special care.

A lack of consistent staff, a lack of professional office staff, a lack of customer service, and a…read morelack of pretty much everything else except doing what is necessary to administer a nursing contract besides saying they can and not following through! Do not select HomecareProviders!

Home Instead has been providing care for my mother for over 3 years. The Staff is very friendly,…read morecaring and professional, and communicates with me on regular basis. They have been exceptional at adjusting to my mother's needs as well as her progressing dementia. I would highly recommend Home Instead.

I had an unsatisfactory experience with the hiring process at Home Instead…read more The initial phone conversation with Chloe went well - she seemed professional and explained the typical hiring requirements like the HCA certification, TB test, and drug screening. However, when I went to her office to pay for the background check and fingerprints, the communication broke down. I asked Chloe about the next steps after clearing the TB test, and she stated that the next step would be the orientation. But then, almost one week later, she told me that in addition to the orientation, there would also be some sort of additional test that would take 2 days. This was never mentioned earlier. When I asked Chloe why she never mentioned the additional test, she stated that it was not her responsibility to provide me the complete hiring steps, and that I was the one looking for work and had to go by whatever the company requires. I believe any professional organization should be transparent about their entire hiring process so candidates know what to expect. Chloe's response came across as rude and condescending. Ultimately, I ended up wasting money on the background check and time, which is unfortunate. I would have appreciated more upfront communication about the full hiring process from Home instead. Transparency and clear communication are important, especially for caregiver roles where trust is critical. I cannot recommend this agency based on my experience.

We are so grateful for the exceptional care 1Heart Caregiver service has provided for our mother…read moreduring hospice. Cesi, the owner, is truly outstanding--professional, timely, and incredibly compassionate. She understands family dynamics and handles everything with such respect and care, which has brought our family a great sense of peace. All of the caregivers have been incredibly kind, thorough, and always on time. But we especially want to recognize Sugar, who has been an absolute blessing. Her gentle, loving care and attention to detail are remarkable. She sends daily updates and photos, sings with our mom, and is always willing to FaceTime so our family can stay connected. It means more than we can express. I couldn't recommend this team more highly. Truly five-star care. Sincerely, Shari Abdalla

Excellent home care given after my husbands surgery. Regina coordinated everything and was always…read moreavailable if we had questions or concerns. Julie and Anjelica were absolute angels and took wonderful care of him during the nights so I could rest. They definitely played a big part in his recovery!

One of the best hiring experiences ever! Ms veronica is a very kind soul, has a calming presence,…read morewith a huge side of compassion! There is no questing her being absolutely perfect in her field:)

This is a really great place full of positive optimistic energy emanating from a great group of…read moretruly amazing people working together toward One goal .. Optimum care for their Clients and Employees"! What a Blessing it is to put Ourselves in their hands and to feel Safe and Welcome by Them"!! Gratefully Aida.

My son is on the Spectrum and I receive services through regional center for respite care for him,…read moreand this company is the approved service. The first person they sent the first time my son ever had care was a self medicating diabetic who came to the job with low sugar and passed out. Paramedics had to be called. When I called them to say what happened they said they didn't even have emergency contacts for her on file. It took over a year for them to find another person who could come one day a week after school. I specified any day. But they never had anyone. When they did, she was great. After 2 months she said she couldn't come anymore. Another year goes by and they finally find someone. At this pointu sin was too thin due to ARFID issues. I explained to her we needed to get weight on him. I was taking a college class and when I would get home he'd be asleep and exhausted. Next day he said his legs and arms hurt. The next week I set up a nanny cam since I wouldn't be home. She was having my son do planks and other calisthenics!!!! She did t even ask if this was okay. I had her removed fromu son's care. Another year goes by and I finally find a friend of the family. So she jumos through their hoops for bothering process. Took her a month of CPR class. Orientation, etc none of which was paid. Then she starts watching son, I sign the timecards and 2 months later she has NEVER been paid!?? We have been back and forth and they keep giving excuses as to why they haven't paid her, trying to blame her and the regional center saying things I was able to prove as untrue. This is probably what happened to the other great lady that suddenly couldn't come. We kept calling and every week for 6 weeks we were told she'd be paid and then wasn't. So now she won't want my son because she hasn't been paid. This company is a joke! I don't even want to give 1 star. Shame on them for not paying their care providers.

Great place to get anytime hours keep in mind you are working with a generation that still doesn't…read moreaccept that things have changed so you have to be thick skinned and don't take things so personal customer service for us is great if ever in doubt call them I have been lucky I have had mySame client for about 4years so I'm a Monday -friday 9-5 . To get a full affect try it for at least a month not every client is the same

Cierra is a wonderful caregiver who was called up in the navy. My mother and us will really miss…read moreher. She was friendly, caring and my mom adored her. The office is always great with answering questions and communicating 5 stars

From the owner: BrightStar Care of Anaheim / Yorba Linda offers in-home care and home health services for seniors,…read moreadults, children, and veterans, as well as medical staffing for healthcare organizations. With nurse-led care plans, dedicated RNs and caregivers, in-depth screening and hiring processes, and award-winning care, BrightStar Care of Anaheim / Yorba Linda goes the extra mile for every client, family, and organization we serve. We call it A Higher Standard®. Our home care services include personal care, companion care, Alzheimer's and dementia care, short-term transitional care, in-home therapies, skilled nursing care, child care, pediatric nursing, and more.

Visiting Angels was referred by a friend of a friend and a reference page thru Kaiser. It only took…read moreone call and their team was over the next day to meet with me and my father. We then put together a plan and every team member treated my father like it was their own father. The care was exceptional and so professional, but with such dignity and respect. I am forever thankful for their services and can't recommend them enough.

Visiting Angels are such a blessing. Whether you need 24/7 help or just a few hours a day, they can…read morehelp. Mom absolutely hated the idea of assisted living but my sister and I just didn't have enough time to make sure she ate, had a clean clean safe house and took a bath. Visiting Angels helps keep Moms and Dads at home, safe and comfortable. Thank you VA caretakers.