Went for a stress test today at the Rhode Island Cardiovascular Group. Everyone here is very nice…read moreand professional. I've been here three times and each time I've been in and out within an hour. Very efficient!

Great set of Dr's here who take the time to answer all questions. Staff is friendly and service is…read moreusually on time with no real wait. Office is nicely done and presented well. Have area for the kids to play.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

This practice was recommended to me by someone in the industry. Though they have an in-house lab…read moreand so getting bloodwork done with an immediate A1C result is great, the rest of the business is run down and generally horrible to deal with. Everything they do seem to be the old fashioned way, their check in area is littered with a ton of posted notices (most of which are warnings to patients), and still after being an established patient at each visit they are not prepared and ask me basic info that they've had in their records for at least a couple of years. The main feeling you get is apathy and that they are overworked and understaffed. They have zero proactive reach out and do not do anything to inform me of new treatments and developments.

The Warwick office location (only open on Friday's) is overwhelmed…read more ---- In April 2026, showed up for my appointment and found the office closed. ---- Three other patients (who where also scheduled for the same day) in "common waiting area." Were chatting about the zero cancellation notifications. ---- A receptionist of an adjacent doctor's office told us that the office closing on Fridays and patients not being notified is a common occurrence. ---- I called the main office (Providence) but had to leave a VM (no one ever answers the phone.) --- They called back stating their office policy is to send "cancellation letters in the mail" (all patients witnessed that day never received notifications). --- Shocking that a doctor's office policy is to use snail mail to cancel appointments. (about as hands off as you can get related to customer service.) Suggestion: They need to update their office policies and/or hire enough staff to be able to preform the basic functions of: 1) answering the phone; 2) using email notifications when rescheduling appointments.

I had my surgery on November 16, 2025 at Southern New England Surgery Center, and I cannot say…read moreenough good things about my experience. From the moment I walked in for registration to the moment I walked out, the care and professionalism were exceptional. Every staff member was kind, attentive, and made me feel truly welcome. What stood out the most was the care I received after surgery. I was very uncomfortable, but the compassion, patience, and warmth of the staff made such a difference. They made me feel so cared for that, for a moment, I actually forgot about the pain. That kind of service speaks volumes. Thank you for making me feel like I truly mattered. I am deeply grateful for the care I received. Wishing all of you a happy and healthy holiday season.

First time at this center. Quick check-in. Everyone was really friendly, and caring. Procedure…read morewas conducted on time.