Extremely disappointed to hear how my mother was treated at this location. She wanted to do a simple exchange (for the same exact product) and whoever was helping her was rude and dismissive for no reason. As a business you should treat EVERYONE with the same type of customer service and courtesy no matter what they look like. Fix it. read more

I am disappointment regarding a recent issue with a gift card I received after making a return. Since the store policy is not to issue refunds, I was given a gift card with the return amount written directly on it. However, when I attempted to use the card a few months later at the store, I was informed that the card had a zero balance and had already been used. Beware if you get a gift card at the store. read more

Popped into this Planet Beauty location a month ago. I've been coming to this location for a year now. I always have a good experience shopping here. I wish they carried more brands at this location, but it is what it is. I'm a beauty product junkie, and I love the way this clean store is organized. I came in last time for new tweezers and a beauty blender makeup sponge. I was cheerfully helped, and they even made great product suggestions. Great experience, overall. Yes, I shall return again. If you need something specific, they just might have it! Check them out! read more

Just stopped there, and Savannah was so helpful and wonderful! This is the only place I will get my beauty supplies

Wow! Macy (apologies if that's not the correct spelling) is BY FAR the friendliest and most knowledgeable associate I've met at this location. She greeted me, smiled, she's outgoing, helpful, and beyond sweet. You just don't see that these days. She helped me find several shampoo options and made sure I was happy before leaving. She even invited me back to shop during their next sale. And I'll definitely be back because of her. The store is clean, easy to locate and parking was a breeze. Their inventory outweighs most salons and Macy, along with her colleagues, makes the difference. Thank you, Macy. You made my Saturday. read more

Drove up to my brothers in orange county and completely spaced on some things I needed. Popped by after a quick Google search and these nIce people were very helpful read more

You all just lost my business! I am a long term customer. Arrived at the store at 2:45 and there is a sign on the door stating you're closed for lunch until 2:45. I waited in front of the store until 3:00 when an employee opened the door and stated she is closed until 3:45 for lunch. That is NOT what the sign says. It is a Saturday afternoon, people are out running errands and you shut down for an hour? I will take my business elsewhere...I am very disappointed! read more

The girls here are always so helpful and very educated on the products they sell ! They are very good about recommending products that they feel will best suite your needs. If they have samples of anything they are more then happy to send you home with a handful . The only negative thing I have to say about this place would be the discount exclusions . Nearly everything i try and use the 20 % off coupon for is always excluded from the discount and to me that's super frustrating but over all I have been a loyal customer since I was 15 years old and they actually taught me a lot about make up , skin , and hair during my teenage years that I still use today read more

I been coming here for a little over 2 years always purchase the same hair products, which are a bit pricey but love how they work. This weekend was no different and spend about $200. When i got home and open one of the boxes i notice my product was completely empty and seem use. I went to the store and show the products to one of their representatives, i was told I would be contacted the next day to see my options. Next day I receive a call and was told there was nothing they could do.They didn't care i been spending a lot of money here every time i went,or that i had never made a return,or that it was simply one of the multiple items I purchased this weekend and one of the cheapest ones worth about $30 from the $200 spent. Sad and disappointing situation and customer care. read more

I frequent Planet Beauty's around Orange County, and typically the staff does an excellent job greeting upon arrival and asking if I need any assistance. I walked in today without any greeting, found what I needed and stood at an empty cash wrap counter for a good 5 minutes only to have the staff bring up another customer to the other side of the counter to ring her up first without saying a word or even looking at me. I'm so disappointed, and ended up putting my products back and leaving. read more

I called Planet Beauty (located at 27702 Crown Valley in Ladera Ranch) this afternoon to ask if this location carried a certain brand product. The customer service representative was very rude and snotty. She answered the question in an annoyed manner. I then asked if the dry shampoo in this brand was in stock there today. The representative said in a rude tone, "You need to be on hold while I look." I waited on hold for 20 minutes. She never came back to the phone. I'm blown away that this representative was so rude. She obviously dislikes her job and definitely isn't good with customers. I won't be visiting this location any time soon!! read more

The store itself is fine but I don't know what's wrong with the girl that works there she was soooooo incredibly rude and scoffed at me when I asked for a product that they don't carry at "her" location. Frequent shopper at planet beauty but I will NEVER be going back to that location. read more

After a terrible experience at Sallys Beauty where the employees refused to honor my coupon (which had no expiration date on it and the employees tried to convince me it was expired) I walked out and bought nothing and called Planet Beauty in Ladera to see if they had what I was looking for. The gentleman I spoke with was very helpful and told me they did have something that would fit what I was looking for. When I drove over later that day the same gentleman was still there and he walked me over to the product, answered all my questions, helped me find my name in the computer to get me a discount, and he overall was just very friendly and outgoing and great customer service. It was a great experience. I would return here again and recommend this place to friends. A store having the right products is only half of what matters. Having friendly and helpful employees is just as important. This place has both. read more

Planet Beauty - Cosmetics & Beauty Supply Near Me - Ladera Ranch, California

It seems to be a general employment qualification to be rude and cold. The shopping center is generally bustling, warm and inviting, as is much of Ladera Ranch businesses. I've frequented the surrounding businesses such as the PO box a few doors down (some of the nicest people, I swear!) The Thai restaurant across the street (always a lighthearted environment where the waiters joke with you and make you feel welcome), and Selmas across the way (consistently great service across the board.) But the Planet Beauty is a black sheep in this shopping center. I suppose I've been spoiled by generally kind faces and warm welcomes, but this must be one of the first times I've stepped into a store without even a nod in my direction. Typically I would get a smile from some employees or business owners at other establishments, but I was surprised! I didn't even come in to browse, I came in looking for products! I wondered if it was the way I dressed, or the fact that I didn't do my hair this morning. But besides the fact, I was so surprised I paced back and forth in the haircare aisle looking for product, without a single "Hi, how are you doing?" "Do you need help?" Not even a glance in my direction! Of course I purchased a product, but I was bluntly reminded to never come back! The service was atrocious! I am not typically one who requires excellent customer service, but I wanted to at least be acknowledged! Besides, the selection is poor, and the products were dusty. I asked if they offered a certain product and was rudely reminded that what they have is out on the shelves (despite the boxes of product I saw on their cart). Never ever come back! Angel's down the street can take care of you. read more

Love this store, it is welcoming, their display samples are always clean and they have a large variety of products and brands. Heather has helped me the last couple times I've been in, and both times she has recommended new skin and hair products that have blown me away - she knows a lot about the products and how they can benefit you, and happily answered all my questions. Thank you Heather!! read more

I love doing my shopping here. Staff is always so helpful and friendly. They are very knowledgeable on all of the products and are great with suggestions for your skin or hair type. Sometimes they have killer specials. I got an awesome hair mask that's normally $30 for $9 because they ordered too many. Thanks ladies!! read more

First time ever going to this location, and was pleasantly surprised! Although it is a small store, kind of tucked away between two businesses, it has a wide selection of all of my favorite brands and products, neatly organized too! The cashier who rang me up was very friendly and helpful. Definitely will be coming back! read more

I went in looking for specific hair and beauty products and Bailey helped me. She was very knowledgeable about each product and made my experience really easy cause I had no idea what to look for. Bailey was really patient with me and answered all my questions. Will definitely return as I love the products and the service was great. read more

I can't even fathom why there is a bad review written about this location. I've been coming here on and off for the past few years, and I have always been greeted and helped with such kindness and care. I've been here two times in the past week. Once for make up, and today for skincare products. I was blessed to have Lexi help me both times. She takes her time and really gets to know you and YOUR needs. Her transparency and honesty is a breath of fresh air--it is how I believe business needs to be done. I have been in sales and management for 11 years, and it isn't often I come across amazing service. Lexi, you really are an amazing asset to Planet Beauty, and people, go seek this gal out for your beauty needs. She will listen, be honest, and find you the solution that's right for you with a genuine smile on her face...not pushy at all. Thanks again, Lexi!!! read more

This place will be your happy place. They have everything you need for skin, hair, face and body care. The staff is knowledgable and true experts when it comes to customer service. I started coming here for my hair color and discovered the other resources they have for customer knowledge. My hair is healthy and my skin is clear and bright. Careful, though, if you start talking to the staff you'll want to stay all day. read more

Unclear sale and return policies. Poor customer service, sales associate is defensive and quick to blame the customer. Disappointed because I like their selection, but I'll go back to shopping at Ulta. read more

It's always been a great location, but I hadn't been crazy about the customer service for a while, however thanks to having an amazing employee help me out on my last few trips I'll be coming back again and again. She's been so informative and upbeat, it's made shopping there a very positive experience. She's helped me find so many new products that I'm now hooked on, and I enjoy my biweekly trips to the store now. The product selection is wonderful and they are my one stop shopping for all of my beauty needs. I'm already looking forward to my next trip to the store. read more

It is not too often that I give one star reviews, but I was very disappointed with this location of Planet Beauty. This is one of their smaller locations and the service I received here was rude and arrogant. I have frequented the location in the Irvine Spectrum with never this same type of service. I stopped in the store because I was at the nearby Albertson's. I went in and asked if they carried Zoya nail polish. The first salesperson who I talked to said no without even looking around and proceeded to give me a very condescending look. I was a bit flabbergasted and should have walked out but I said ok and proceeded to go look at their other nail polishes. I heard the other salesgirl say something to the other girl and then come up to me and say, we do have one set of Zoya polishes and proceeded to show the set to me. Even though she was trying to be nice, I was so disgusted at that point, I said thank you, looked at the set and walked out. Since there are a multitude of Sephora and Ulta stores around and since the Irvine Spectrum Planet Beauty store is a bigger location and has helpful staff, I really don't think I will be setting foot in this store again. read more

I have to say that they have the greatest staff at this location. I know the store can be a little pricey and I don't like how the coupons can't be used for bare minerals, but everytime I need help finding something or need an opinion there is someone there to help. I was clueless about finding hair color and the girl came over and asked me questions and even matched my hair to the samples in the book. She did a great job and I really appreciate that she took the time to explain it to me and make sure I had all of the supplies I need. Everyone always seems excited about the products. I will be back because of the great customer service. read more

I love this place, they always are really helpful with all my needs. I needed new shampoo cus my other shampoo was making my hair so dry, and the girl who helped me (Gigi), was super sweet and went over many products and how the could benefit me and my hair. I actually left getting shampoo, new straightener (HAI) *which was a great deal* , and leave in conditioner. I will be back! I love this store! read more

I am writing this review not because of the store - (it's great and always has what I need) - or the products - (great as well) - or the discounts that can be had regularly - (a perk) - but to give a shout out to Corey, an employee at the PB in Ladera Ranch, who is simply the best. So fun to see when I stop by for my regular supplies and always in the mood for a quick chat about what's new in the world of beauty. I pride myself on treating others with respect - as we all should - and it is clear to me that Corey does as well. Thank you Planet Beauty in Ladera Ranch and thank you Corey! read more

These guys are awful they spilled nail polish on my shoes and my pants the owner came over or manager and she was more interested in cleaning the floor then helping me out she gave me a little bit a solution to clean my shoes up and then she's like give me that back I don't know what's going on with these people then I call the corporate office and they did not even acknowledge me I asked the lady for a small store credit so that I can get reimbursed for my pants and shoes she told me to call the corporate office they didn't even call me back these people are awful, avoid this place at all costs read more

I come here every now and then, and always leave happy. The girls here are so knowledgable, they always give me great recommendations for products. They also have a great candle selection, voluspa is my favorite! read more

I love coming in here just to snoop, I usually walk out with a great new find. The staff is amazingly helpful, the first time I went in they helped me find the perfect hair mask, and I went back in 2 weeks later and the girl who helped me remembered me and asked how it worked, and pointed me to a shampoo that worked well with it, and it did! They are helpful and informed. They also don't mind screaming kids (the love keeping my toddler distracted). They also have a great section of candles/aromatherapy, great for gifts!! The selection of makeup, haircare, etc is out of this world, I love it! read more

For the most part, I like this store. It has most of the hair products I need. Prices are a little high but coupons & groupons make the cost easier to swallow. Customer service is decent but not great. Gigi, the manager is the gem in this joint. She is helpful and knowledgable. I shop here from time to time because it is close and convenient. read more

This location is one of the most knowledgeable planet beauty locations i have been to!!! My hair turned extremely dry and brittle after bleaching it. The sales associate, Anissa, has nursed my hair back to health!!! She recommended amazing products from shampoos to leave in conditioners and even the proper hot tools to use. I have received numerous comments on how healthy my hair looks now. I trust her reconditions on everything now!! My make is flawless now too thanks to her!! If you need beauty help trust Anissa!! This location is my go to. read more

Love shopping at planet beauty. If you find yourself in need of assistance ask for Missy. She's absolutely amazing. She takes her time to suggest products that will be the best for you. I have never been disappointed by any product she has suggested. She always makes sure she knows exactly what concerns I have before suggesting just the right product! read more

I love Planet Beauty and this store has the friendliest staff. Special thanks for Lexi for all her help and also the samples she gave me for my hair. I will definitely be shopping at this store again. I recommend ! read more

I came in looking to buy hair coloring products, but was clueless of what to buy. Missy went out of her way to walk me through each step of the hair dying process and helped me find the right products. I left feeling confident with my products and the new knowledge I got from her. She really showed great customer service and genuine care for her customer. Thanks Missy! read more

Gimmick return policies and salespeople with BAD attitudes... Very poor people skills Inconsistent discount pricing.. I get the whole vendor discount denial but I was told it depends on what day of the week it is whether or not you are eligible to receive the promotional spend certain amount and get 25.00 off. The salesperson was very condescending and dismissive in her attitude with a very poor outcome for me the customer. Have been a great customer for a long time but unfortunately they have lost me as a customer. I am also in the customer service industry but at the executive level and would never let customer dissatisfaction get to this level. Tried to reach the corporate office (during regular business hours) but after they give you the prompt It disconnects and I was not able to either leave a voicemail either automated or otherwise.I guess Planet Beauty has so much $$$ they don't really care about customer service and or satisfaction ! Oh I'll be taking my business elsewhere. read more

Rude, rude, rude, rude. I had to stop to write a review. I have been to this location several times over several years and they are always condescending and arrogant. read more

Lexi, you are a true asset to Planet Beauty. I have been shopping here for MANY years and will continue as the team here has always taken care of me with discounts when available and updating me with new beauty products and techniques. Today Lexi was on her game and this is the perfect example of why I shop here. The store got a little busy but what I noticed most, was her true passion for what she does and making sure her customer is more confident in themselves when leaving than how they felt when they came in. She helped me right away and was also able to assist others while I was making my decisions. I came in for some Rodial pink diamond face masks which both my mom and I use and we love them!!! I specifically use the Rodial Dragon's Blood line and love it. In 3 months I've noticed a dramatic difference. I struggle with acne scars, fine lines, and oily skin which can cause more acne. This line is the best. Lexi talked to me about my issues with my skin and after using Bare Minerals for many years, she offered to try Jane Iredale's line on my skin. I heard it was a great beauty line but again I am hesitant because of my skin issues. She was very sweet and made me feel beautiful even without makeup. She explained the product, matched my skin color perfectly and I ended up buying all new face makeup with the right brushes and techniques to apply. I am really excited to see the difference as I can already feel it and it looks so fresh and light but with the coverage that I need!!! I left here confident in the purchase I made and excited for what's ahead with Rodial and Jane Iredale. Thank you Lexi and Planet Beauty! This location is truly my favorite. -Your loyal customer Erika H. read more

This is the second Planet Beauty location I've been to and I must say that both locations were beautiful, clean, and offered a great selection of brands. The girls who work there are super friendly and encouraged me to take my time and "play" around with the makeup testers. I wish I could have stayed longer but I was in a rush to get my fiance his favorite hair gel so that we could go to his high school reunion LOL... Next time I go in I will make sure I have plenty of time to browse! read more