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    Planet Fitness

    3.3 (31 reviews)

    Services - Planet Fitness

    Personal training

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    11 months ago

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    7 years ago

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    7 years ago

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    4 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    10 years ago

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    Planet F.

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    4 years ago

    Trainer blew off scheduled appt even tho front desk knew and had my phone # and email

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    7 years ago

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    7 years ago

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    12 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    6 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    8 years ago

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    13 years ago

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    12 years ago

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    14 years ago

    i hate this gym ghetto and gosh they lie...there is a contract!!! sucky machines and ughhh... i just hate it

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    11 years ago

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    12 years ago

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    New Mexico Sports & Wellness

    New Mexico Sports & Wellness

    2.4
    (19 reviews)
    1.2 mi

    Wichita crime family moves and buys sports and wellness…read more Public perception of Genesis Health Clubs - Rock Road and the overall Genesis chain in the Wichita area is... really mixed, leaning negative lately. The biggest pattern isn't people saying the gyms are unusable -- it's people feeling the company charges "premium gym" prices while the experience no longer feels premium. A few themes come up over and over in local discussions: Facilities aging badly -- people mention torn equipment, dirty locker rooms, broken AC, dated interiors, and inconsistent upkeep at several locations. Reddit +1 Membership cancellation complaints -- this is probably the #1 reputation issue. A lot of Wichita-area members complain about difficulty cancelling, continued charges after cancellation attempts, or aggressive contract terms. Reddit +2 Pricing frustration -- many locals feel Genesis prices itself like a luxury athletic club, but only a few locations still match that standard. Reddit Corporate reputation -- locally, the Stevens family ownership gets criticized a lot in Wichita discussions, especially around acquisitions and business practices Very "corporate gym empire built by a comic-book villain who wears a polo instead of armor." Like if Lex Luthor opened a squat rack franchise "Potentially great... if you get the right location, right manager, and never need customer service."

    I'll start out with the positive as my review is about the management and not the facility. I went…read moreto the Del Norte location and the facility was clean and spacious. They have a variety of machines, free weights, and cardio equipment in addition to nice amenities such as the wet sauna, indoor/outdoor pool, and hot tub. I noticed I wasn't going as much and so at the 1-year mark in August, I was going to cancel. Knowing the 1-month advance notice for cancellation, I called the club in July and was told I need to come in person. I was away for work and told them it wasn't feasible, the individual on the phone was courteous and said they could process the cancellation. I thought at the end of the phone call, the process was too easy, and they were very accommodating for my circumstance... Fast forward 2 months (today, 12 September) when I checked my credit card statement and see another charge for September. I call again, and now the manager said they have no record of the request and to call corporate. I call corporate and I'm getting asked who I spoke with, when did I speak with them, etc, etc. I don't know about you all, but usually when you get what you want...ie: cancelling my membership. I don't tend to write down the name of who was assisting. So corporate says they are defaulting to the 1 month advance notification and will have to charge again for next month with the membership now ending in November. As a service member, I'm a firm believer in following through with what you commit to. I hit my 1-year obligation and wanted to end amicably, but the company has other priorities ($$$) instead of customer service.

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    New Mexico Sports & Wellness
    Outdoor pool is open thru end of Oct!
    Outdoor pool is open thru end of Oct!
    Don't feel like working out? No worries, lie to your wife and come watch some sports instead of hitting the treadmill.

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    Don't feel like working out? No worries, lie to your wife and come watch some sports instead of hitting the treadmill.

    Planet Fitness - gyms - Updated August 2026

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