Corporate just relayed out the gym. More of an obstacle course, can't move around the gym freely, equipment blocks the natural flow of the gym making workout take twice as long. Newtreadmills are the worst ever, can't adjust the speed safely. Someone is defiantly going to get hurt on these. read more

I've been going to this Planet Fitness for 3 years, normally during the morning shift. The Manager Josh and the RM Dan are excellent to work with. The rest of the staff is fantastic as well, always greeted with a smile and a good morning and see you tomorrow when leaving. Gym has plenty of machines, and just recently added 3 more plate machines with more plates. Gym is always clean and kept up nicely. PS, thank you for removing that Dumb Alarm when people are pushing hard through their sets. read more

Poor customer service, the agreement they give you does not match their website advertising, and they make it absolutely inconvenient for you to cancel - which you will do as soon as you get fed up. read more

I had been a member for 2+ years. I decided to cancel my membership for the time being (COVID and all) and spoke to the employee at the front desk. We went through the process and at the end the computer prompted for me to agree to pay a buyout fee. I asked the employee behind the desk what that was and he stated "they were all waived to to COVID". I sign, click OK, and now it says I've been charged the buyout fee! The employee didn't know how to back out of this on the computer and told me I'd have to come in later to speak to a manager. I called on another day, spoke to the manager Connor, and he refused to do anything about this, even though the entire event was caused by his employee's negligence. read more

I will try to keep this as succinct and short as possible. I recently upgraded to a black card membership less than two weeks ago. I regretfully had to stop going to the Newburgh, NY Planet Fitness because I relocated to Amsterdam, NY for a new job. The service and attention that I received in the Newburgh location was always amazing and excellent. I was always greeted with a smile and a hello. If I had any questions at all, the staff was more than happy to help me. I loved my gym so much that I bought them munchkins and a thank you card before leaving Newburgh. Upon my first visit to the Amsterdam, NY PF, which was on Sunday, December 2nd, the staff member did not greet me at all when I checked in. I wasn't even acknowledged. The worker behind the counter didn't even glance my way since he was too busy chatting with a customer. When I went the second time, I was happy and felt hopeful when the worker behind the counter greeted me with a hello and a smile. Unfortunately, my third visit, which was yesterday, was not very pleasurable since I had a man rudely talking about me to his friend and 'how could I possibly read and use the elliptical at the same time'. He made me extremely uncomfortable so I stared at him until he finally manned up and asked me in my face. I had a similar incident occur in the Newburgh PF and the staff took it very seriously. I didn't say anything this time because I knew deep down inside that they wouldn't care and that they would do absolutely nothing about it. The event that transpired tonight (Wednesday, December 5th) will make me never step into the Amsterdam Planet Fitness ever again. Like I mentioned before, I have a black card. I noticed that I was no longer accumulating points like I used to in the Newburgh PF so after checking in at approximately 7:00 PM, I kindly told the woman working behind the counter that I had a question about my card. She immediately retorted in a very rude way that she couldn't tell me anything regarding my membership since 'this wasn't my home gym'. I was a bit taken back by her attitude and I immediately felt uncomfortable, not to mention completely unwelcomed. To make it even worse, she didn't believe me at all when I told her that I used to accumulate points at the Newburgh PF. Her words, verbatim, were 'no Planet Fitness does that'. She was basically calling me a liar and at that point, I was disappointed, angry and saddened. I suffer from severe anxiety so going out to public places is extremely difficult for me. The way this worker treated me made me feel horrible. It was the complete opposite of the amazing, welcoming treatment I received in Newburgh. I even had to show past email receipts of the points I garnered at the Newburgh PF to 'prove' that I wasn't lying. Thankfully, the manager of the gym (or at least the manager on duty at that time), Joe Wignot, was much kinder to me and he was at least professional with me; he explained to me that not every PF participates in the points program. If the rude, unprofessional woman working behind the counter had kindly said that to me, I wouldn't be writing this email. But the interaction I had with her was so horrible and negative that I ended up leaving the gym, crying. I have worked customer service for ten years and I have never, ever treated a customer in such a manner, no matter how I am feeling. Please keep in mind that I suffer from severe depression, anxiety and PTSD so achieving this feat is extremely difficult but one that I always accomplish. I was hoping to enjoy my workout at the Amsterdam PF despite waking up at 4:00 AM to get to work but after this horrid experience, I will have to go out of my way to go to a different PF. One that is more professional, respectful and has the common decency to treat all their clients right, no matter if that is their home gym or not. I am extremely disappointed in the Amsterdam PF and I hope for their sake that they hire more friendly, professional and respectful workers and create an environment that is welcoming, not hostile. read more

The hours are good, the staff and members are decent and the place is clean. The machines are plentiful and are in good condition. They also have more than enough parking lot. Locker room is spacious and shower room always clean. Pitfall is no group exercise area-wight-free area; the 6 feet by 12 feet area doesn't count. The manager told me not to bring my own medicine ball or yoga ball for weight free exercises in that room, for liability issue I assume. They also have massage chairs and hydro therapy/massage beds. They have two stations that has all body workout and abs workout that are timed for you to use each machine to exercise all targeted muscles. But go for 10$ a month plus yearly fee not advertised for one location or 20$ for all PF gyms + guest. Enough tanning beds for the ladies, I wish they take half of them down and expand the group exercise so it fits more than two mats. They give you a free shirt as you join, they also sell them, headphones, locks and other merchandise I never paid attention to. Either way, be alert to the dinning table they have in the front next to the energy drinks, they bring pizza sometimes LOL free for the customers for god knows what purpose. Be WeLl, Be HeAlThY .. read more

Update: I want to thank the management of this facility for responding to my concerns. Very soon after my critical review was posted here on Yelp, I started to notice that I wasn't seeing the big dustbunnies any more. I have to say there has been a major step up in the maintenance of the place and I no longer have any complaints about cleanliness. There also appears to have been some turnover in the staff. The folks that I see manning the desk there regularly are a nice crew and very helpful and friendly. Kudos to Planet Fitness Amsterdam for making positive changes. I am happy to still be a member. read more

I called be cause I felt embarrass because I didn't know about the machines , or where to even put the earbuds to watch the television! Well you have one employee that goes above and beyond, His name is Dom , Thank you , He is a great help and made me feel so much better,plus he was the one that showed us around and , my family sighed up. Just wanted you to know , if you need help don't be afraid to ask ! Dom is going to help me tomorrow, with everything, plus my husband and daughter went the day before and he helped them, Thank you , Kudos to Dom!!!! read more