I like this gym! The new renovations are great, I've been wanting a squat rack and there's a lot more open space for people to lay out mats for abs/stretching. My only negative is why is this the only PF in the area that isn't open 24 hours everyday? I love a late night workout on the weekends read more

Place is Clean, Staff are professional. Though if you are wanting to get a workout in and you looking for machines to use, you have to wait until members are not texting or surfing the web. Unfortunately, no one reads the ONE HIDDEN SIGN after the locker rooms , & the STAFF walk right by them Oh. The open phone conversation that echo across the floor. Even better. lol FYI. THIS IS JUST ONE DAY You decide ! read more

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I recently nabbed the PF black card because it's cheaper to bring a friend with that price than it is to pay for the amount of day passes I've been using at my normal gym. So I've been trying out all the locations in the area and going to use a similar fair review format for each because every PF location seems VERY different. Location: Ashburn next to the McAlister's Deli. Convenient access and parking, but it is TINY inside, especially compared to other local locations. 2/5 Cleanliness & Maintenance: Very new and clean overall, no broken equipment. Bright inside. 5/5 Equipment Availability & Condition: Limited range of weights and equipment, mostly cardio focused. 3/5 Staff & Customer Service: Didn't interact too much but overall was good. 5/5 Atmosphere & Crowd Levels: Moderately packed; mostly a diverse and middle-aged to older crowd; actually saw a lot more folks in their 50s and 60s at this location than elsewhere. Everyone was friendly or minding their own business, though there were some people actively just goofing on equipment or staring at cell phones with no intervention from staff or anything, causing unnecessary wait times. 2/5 Amenities: No available hydromassage beds or chairs between what was being used and several being out of order. Feel like that part of the black card advertising is a scam because PF does not seem to maintain them at all. They did have a good reclining regular massage chair, but it's limited to 10 minutes. 2/5 read more

Woefully small location - go to any other gym or PF besides this one... you'll be disappointed and wasted time.

Pretty solid gym that is good for the general population. If you're a gym rat though, they don't have a lot of stations so you may spend a lot of time waiting. I do wish they have a squat rack, ski erg, standing leg press and paired kettlebells, but everything else is good! Just have to use alternative equipment or do alternative exercises! No biggie. The gym is fairly clean, and the staff are pretty good about replenishing paper towels to wipe down equipment before and after use. I haven't used the showers at this location yet, but there's a handful of them in there if you need them. They have hydromassage chairs and a couple regular massage chairs that have been useful to me a couple times after a workout. The staff are always friendly and greet you when you walk in or are walking out. They are also helpful when you have questions. I had a couple questions about bringing a guest in. They were patient when it was time to bring my guest in, and I had no idea how the process goes. Overall, pretty solid gym. I will continue to use it because of reasonable price and what I really need it for. read more

Stay away from this particular location plus Herndon (the same owner) and other locations. Aniyah and Daniel at Ashburn are terribly disrespectful. This owner/proprietor has multiple locations in the DMV and has a terrible reputation. The nearby Sterling location is worlds better as it's a different owner and they treat customers like gold. The Ashburn & Herndon employees break one of their primary rules (terms & conditions) of Respecting The Space: Beginner's Guide to Gym Etiquette in their conditions of membership: Having respect for the gym is essential for creating a harmonious Judgement Free Zone® where all gym-goers feel comfortable and valued. This means being mindful of the fact that you are in a shared environment and understanding the needs of fellow gym-goers. Avoiding excessive noise or disruptive behavior.... Specifically Sound on? Earbuds in! Make sure to use headphones or earbuds to avoid disrupting others when playing audio from your phone. read more

Not sure why all the hate here in the reviews. Fantastic price, clean place, great hours. Very good selection of equipment that I use, long hours. Best of all, never too crowded, been going over a year and never had to wait for anything. Staff not over out-going, but not rude or anything. read more

I think overall this is a good gym to get a quick workout in. It's not for people that need 2-3 hours imho there's just not that variety of equipment or amenities but most people don't need to work out that long. Some staff are really nice and friendly but others can be a little rude. There's a gentleman that doesn't seem to be do much in terms of picking up or cleaning or refilling cleaning fluid or hand sanitizer, but he will stare at you from his seat at the front desk until you do something "against policy," like leaving your gym bag next to you while working out. The way he goes about it is incredibly rude I was genuinely surprised at his abruptness - not even a "hello," just "YOU CANT PUT YOUR BAG THERE. PUT IT IN A LOCKER." read more

Planet Fitness - Abrupt associate - Gyms Near Me - Ashburn, Virginia

I'm here now. 8:05pm. They literally have a guy mopping the whole length of the floor next to the treadmills. People are walking through soapy water and tracking it onto treadmills. Wait till someone falls. Gonna be a massive lawsuit. Unreal. read more

You can't compare this to the other Ashburn (one loudoun) area gym (TFE, which is nicer but is 5 times more expensive and expects a longer term commitment) but this is a decent gym that provides a good value for money especially for entry level gym enthusiasts, high school kids, or those that want to do cardio to lose weight. This does have a tendency to get very busy during peak hours, but the staff has been friendly (at least to us). The focus is very much on cardio and there aren't very many speciality body building machines but we are happy so far with what we've used. They also have a option to pay upfront for the whole year (actually you get 18 months) with which you don't have to pay the dreaded startup and annual fees (but with the caveat of no refunds). read more

We can't seem to get the men's bathroom fixed after 2 months of malfunctioning urinals. Now, the bathroom"floor" is a hazard. Employees state it's out of their hands... and they're waiting on a 3rd party company to come and fix the problem. The GM is aware. Who is the Ashburn PF General Manager??? Waiting for a proactive management response to this... read more

Honestly best experience I've had at any gym I've attended. Basically all of the members are friendly, give everyone space, wipe down equipment after use, and are respectful of everyone else in the gym. The staff are very personable, give quality encouragement, and try to remember everyone's names. I've been able to take advantage of their classes and black member spa, both of which have been a huge help on my current life change journey. I look forward to going in to this gym daily! read more

Called to cancel my membership - we joined just before COVID hit. Never set foot in the place - but left the membership active (and paying for it) for a year because so many establishments were hit hard. So, it's June 2021 and I have decide to cancel my membership - as my wife did - over the phone. I called (571-800-0029) ~ 2:00PM and spoke with Britany - who informed me I needed to come in and sign 'waivers'. I got off the phone and told my wife - she shot me a look and said (essentially) "That's BS - I canceled mine" ... ok So I call back. Britany answers the phone once again. I try to explain the situation and ... the line goes dead. Hmmm - so I call back. No answer. Now - I am royally PO'd ... But I am a nice guy, and I'd rather be informed than right - so I reviewed the Planet Fitness FAQ on the home website - they do indeed want you to go in and subject yourself to a proctological exam to make sure they can remove you from membership. Wish we'd never started this soap opera. c'est la vie read more

My husband and I are finding that masks are NOT being enforced in the gym. While running on the treadmill for 30 minutes, I saw 9 people not wearing their masks. One of those people was an employee who was cleaning equipment. This is not acceptable during this time of elevated numbers and risk for COVID. We like the affordability and proximity to where we live, but this is a safety commitment that the gym is not enforcing. read more

DONT GO THERE! One star because zero is not possible, I went with my daughter as a guest, staff it is extremely RUDE and prejudice, I have never felt this terrible before, they wouldn't let me use the facilities because it's not for guests they claim! Staff has absolutely no manners, they won't like you if you are not caucasian.... Look for another gym read more

This gym is sparkling clean, you have access to clean bottles of disinfectant to wipe down equipment before and after your work out, social distancing and masks are enforced, the crowd is minimal. That all said, the hours are amazing, I love that I could cancel my tanning membership that I had elsewhere and for the same price I have access to a gym and tanning as well as other amenities. The price point makes this an amazing value. read more

Horrible experience... once I called to find out about prices. And I got close to being harassed by not deciding to join right away. He hang up at the end like saying don't call if you don't pay and just call to ask questions. I don't know when gym staff will ever change. Bad. Too bad. read more

Went into the Asbrook Market Planet Fitness to just get some info. the young girl started asking question and wanted my mobile number. I said I was just there to get info on the monthly memberships and fees. I told her I was not ready to share my personnel info. At that point she slammed her laptop shut, through the plastic membership review card in front of me and gave me such a negative attitude. This was the first time in any planet Fitness Gyms and I can tell you it will be the last time. That is the worst front desk reception I have ever had. No thanks to join that gym. read more

1. Gym etiquette isn't enforced. I understand every other machine is off limits because of COVID. I've literally had confrontations with people who are using two machines at once and rotating sets like its their personal gym and they see no problem with it. The staff does nothing about it! 2. Plenty of signs requiring a mask, but staff doesn't enforce! 3. Staff did come tell me that jackets cant be hung on the machines that are blocked off, but never bother to confront others about the issues above. read more

Filthy!!!! Previous manger Victoria was amazing. She kept that gym spotless. Now, the morale has gone down! The customer service is horrible as well. I will definitely be canceling my membership by the end of this month. Planet Fitness lost an amazing employee:( read more

Brand new gym - I believe it just opened in June 2020. Kept very clean and plenty of machines. If you are a PF Black Card member you get to use the Planet Fitness spa which has massage chairs and Hydromassage beds. Another benefit of being a PF Black Card member - cooler drinks are half off. This gym is very open and offers plenty of natural light. Lockers are large - just be sure to bring your own lock. You can also purchase a lock for your locker at the front desk. Due to COVID-19 and social distancing many machines cannot be used - even so there seem to be plenty of open machines available for use. I joined online on the PF website. So far I have no complaints and I am very glad I joined this gym! read more

Clean, well-maintained gym offering all the basic facilities I need for a reasonable price.

Horrible experience. Ashburn location staff lie about everything. I have had membership since August and because of COVID situation, I was not able to go to gym as I wasn't feeling comfortable. When I asked if I can put a hold on to my membership, they refused to do it. Staff is very bad and does cooperate. Next day when I went there asking them to transfer my account to Sterling location, they told me that they cannot do it since it's not been 90 days and that my membership started in December. When I asked to show my account, person refused to do so as he was bluntly telling lie about my membership. He then refused to transfer my account. I finally was left with no choice but to close my account. Such a horrible experience with the staff. Such people in the company spoils the reputation about the company. read more

I went to this facility thinking it would be a safe space to workout given their guidelines/ rules that anyone not on a machine/actively exercising is supposed to have a mask on. I was in here for 30 minutes around 4pm and had 5 people walk by without masks on that were not on machines or actively exercising while I was on the stair stepper and treadmill. When I brought this to the attention of the staff, I was dismissed and they had no interest in learning who these individuals were or looking into it at all. During COVID this is NOT a safe space to workout seeing as though their employees are not enforcing the mask requirements/rules they are endorsing. You need a mask on one to enter but that is it. No enforcement whatsoever throughout the facility. As a healthcare provider with additional degrees in public health, I HIGHLY advise against going to this facility read more

Great friendly employees. Super easy to do anything you need such as cancelling or transferring. Very clean Best times are go are 8-10 am or 2-4 pm read more

It's a good clean gym. Ignore the paranoid reviews complaining about no masks . There are signs that say that if you are vaccinated you don't have to wear one, and seeing as how a good ratio of people are these days, it's no wonder that people are working out maskless. Only issue is that the free weight and machine section is usually pretty crowded but that's not a staff or business issue, just an issue of how many people have memberships here. Don't worry though, you'll always be able to find an elliptical or treadmill open and ready for use. read more

Very clean place to workout. Staff is friendly and no "mask" police running around. I enjoy coming here:)