Ok, before today i hadn't been to Planet Fitness in....close to 9 months?? I don't know, but it has been a while. Yesterday I booked a flight to NYC. I deserve a vacation and in October I will be taking a NONSTOP flight to JFK. I will have a week in the best city in the country...I am planning on visiting all 5 boroughs (Beastie Boy style) and hitting up the best eats à la the food network. I figured that if I am 5 months out from this excursion, I deserve to look and feel better when I do it. Tonight after work I hit the gym and did some cardio and a little chest work. It was surprising how my body reacted...it wants to be challenged...ironic that I just bought a TV, but now I can balance it out. There has been some changes to the gym. It looks like there was some rearranging of the machines and some of the elliptical machines had been upgraded. Some things haven't changed though. Like people not understanding how to control their weights. There was also a machine that was squeaking...I think it was a recumbent bike...it seriously needs some WD40. I couldn't be the only one annoyed by it...could I? Oh well, I am looking forward to my trip and I am planning on looking a lot better come October... read more

Whoever closed on 6/27 was quite rude. He started turning off all the lights at 9:35 saying it was 10 and they were closed. He was leaving them off for a few seconds at a time which at a gym is very unsafe. At 9:52 he started walking around yelling at people to leave because it was "already 10". It was just rude and unnecessary. I warning or two would be good but he went too far. read more

I was VERY surprised to see that this is now day #2 that they are out of paper towels! They already let the sanitizer run out a couple weeks ago. Now there are zero options for hygiene! Where is the management? They can't go out and buy some paper towels after until the next shipment arrives? They can't get any from another nearby Planet Fitness to hold them over? How did they not see this coming? Very poor management in my opinion. After 48 hours all they came up with is a "sorry for the inconvenience " sign at the front desk. If i were manager, this would be resolved within an hour. You can't just "wait until the next shipment arrives in a few days". I come here everyday to work out. This is disgusting. They should offer a free black card membership for this screw up. It's insane to me that they're just going to let it stay like this for days. Update: got a generic reply directing me to go straight to the manager myself, so i can get the dirty looks every day when i come in. No thanks! Not my job. That's your job, "customer service" person. You have the location in question. Do something other than copy/paste a reply to a yelp comment please. read more

Planet Fitness - Gyms Near Me - Beaverton, Oregon

Legs and chest to be feeling my best!! Man it's been a hot minute since I reviewed this Planet Fitness. I don't think I've even reviewed it post COVID and with new management and staff!! So the NEW management and staff is a COMPLETELY different vibe than the former. Before the employees looked miserable and the turnover was pretty significant. The gym wasn't super clean during this time either. No real pride in the employees or manager. That totally turned on its head when Kelli B came in to clean house. She not only cleaned the physical gym up but she also got the staff cleaned up. As in you gotta work or go! Kelli started as a "purple shirt" prior to COVID. And I noticed from the start that she's THE hardest Worker. She never complained. Never griped. Always smiled. She always knew the members and she always CARED. About the members and the gym. Kelli went on to totally transform the culture of the gym. The employees work hard and they ALL take feedback seriously. And Kelli runs a tight ship but doesn't expect the employees to do ANYTHING that she hasn't and wouldn't do. When employees call in, she's here and she cleans and works hard. The staff STAYS too which says volumes about the culture too. Respect. And hard work with CARING and great service. BOOM. I don't care for some of the members but when they break rules the staff call them out. And no one is allowed to be a bad person and just straight up disrespectful. Nope. Not up in here. It's clean and like anywhere public, most of the people are great. We all have our bad days!! read more

See all

I've asked several times for someone to show me how to use the machines but staff is never interested. They treat me as if I'm stupid for not already knowing how to use them. I'm a disabled senior citizen wanting to improve my situation so I can be more active. I don't need their rolling eyes or silent insults. I hope someone takes the time to show me how to use the machines before I hurt myself because I'm done asking for help. I signed up for an introduction session with a lady my first day there but she refused to help me because I was disabled (she said she was not comfortable) and I've been trying to get help but no one will help me. I think this might me an ADA violation/discrimination because I am asking for instruction and not getting it but not sure. So I just use the few machines I've managed to figure out. I was just there and the dude refused to help me saying he was the only one there but when I saw five staff behind the desk without any other customers he refused to come get me to show me the machines. This is wrong. read more

Manager Justin made my visit efficient smooth and easy. Justin makes the customer feel like a VIP. I forgot to schedule my appointments and she made it all smooth and easy. Justin is a pleasure and goes above and beyond. I love that Justin is super alert and focused on doing a great job and is an excellent role model to the staff! Give Justin a raise please! Thank you Justin read more

I've been going to this planet Fitness for about a year, never really had an issue until I tried to cancel my membership. Prior to me going into this Planet Fitness to cancel my member ship, I had called a different location that was closer to me and asked how I would proceed with that. I was informed the easiest way to cancel my membership was to go into my home store and signed for the cancellation. The lady I spoke with said if I canceled before the 10th of October they'd be no issue or charge. So I go into the Beaverton store on the 26th of September and cancel my membership. The gentlemen that was helping me informed me that I would still be debited 40 dollars because I didn't cancel on the 25th of this month. The 40 dollars is an annual fee they take and have taken from me in the past. So I asked the gentleman if they is anything I can do to not be charged a 40 annual since I am not longer going to be a member and I have already paid my annual fee for the time I was there. He says to contact my bank and they can do a stop payment. I inform him that I am actually a banker and very well versed in how canceling payments work. I explained to him that you are the merchant and I am cancel this with you plus to place a stop payment at any financial institution you have to pay a fee of 35 dollars. The gentleman just keeps saying to me it policy and he has no way of helping me. He also say I can contact theIr third party billing company. So I leave feeling very frustrated because I am at a lost for what to do. I spend some time google "planet fitness customer service" & "planet fitness payments" to find a phone to get into contact with any one that would be able to help me. If you try googling it all it does is reroute you to your local branch. Then I proceed to call them back and ask the gentleman that was helping me if I could have the number to there third party billing. I speak with a lovely lady name read more

Planet Fitness claims to ensure clealiness. Today all of the paper towel dispesers used to wipe down equipment were empty. This was for the entire club. The staff said they were waiting for a delivery in the next few days. Disgusting. Cutting corners and compromising your health! read more

The gym itself is clean and the staff is great but good luck utilizing any of the equipment. This place is consistently (morning to night) jam packed with people who seemingly never have anything to do but exercise. Why is there a line for multiple machines at 1:30 on a Monday? They need to implement a reservation system or a maximum number of people because this is ridiculous. There are simply not enough machines for the amount of people who go to this gym. I'm cancelling my membership and looking for another gym that doesn't resemble an amusement park. read more

i would NOT recommend this planet fitness the big worker katelyn is sooo rude and clearly has an attitude problem and some sort of need to be in charge of everyone including her fellow workers. she should not be at the front desk talking to people if she doesn't have any customer service skills or know how to be nice to them. i will never be coming back after my terribly rude encounter with this worker. the way i was spoken down on made me feel belittled, do better planet fitness. read more

The machines are not old & outdated. Lol to a previous review. Actually pretty decent gym, not overly crowded every time Ive gone around 5-6. Maybe luck? They have everything you need, polite workers & great area. I also love that its not a overly big gym but it's definitely not small & crowded read more

The last time I was there I was the only woman in. It was like 1:30am and the workers there (only men) knew that I was going to take a shower. I had to tell them cuz I'd been seen them inside the ladies room while I was training. Can you imagine how threatened and vulnerable I felt when a man came into the locker room while I was taking my clothes off??! And he didn't leave! I couldn't even speak as he stood there cleaning the mirrors that were actually shining bright before! He left and the other guy came in! They did that like 3 or 4 times each and they didn't say anything not even an apology. Then I went to the massage beds and they were outside like just guarding I don't know what. I just left and I haven't been able to get the courage to go back since January to cancel my membership so I'm still being charged every month. I can feel their eyes on me and it's so disgusting read more

Not the best, surprised how old and outdated all the machines are. Just moved here to this area and was expecting a much nicer gym. The Tigard triangle location got me spoiled. They have less staff there and keep the gym cleaner and are more attentive and friendly. This gym has usually has 4 staff at the front desk, yet, the trash cans are piled up, no soap in bathroom, lockers and bathrooms could be cleaner. Also paper towel machines rarely work around gym. They keep the gym too warm, I asked about this and was shrugged off, could not get an answer. Plus the floor shakes on the treadmills. This place can use a remodel and a better layout with friendlier staff and modern equipment being in the nicer area of town it is in. read more

very nice place to workout. They have every possible device for strengthening and training the body! Always make sure everything is disinfected and clean, the toilet and shower at a very high level. Love and highly recommend workout there! The only thing that annoys is people who come and train with the cell phone and it takes them hours to finish working with one device, read more

Planet Fitness - Gyms Near Me - Beaverton, Oregon

This gym is very clean, have very polite staff members, the manager (Kelly) she is very caring, nice, responsible and always cares for the client's satisfaction. Highly recommend this gym. Maryam read more

Would recommend the gym, its spacious and have good staff. There are a ton of machines and its open 24 hours.

I've been going to this gym for about a week and a half now. Feels good to be back! Stuff for the most part is very friendly have only had one rude male. Pros: -they have increased the number of sanitation stations -certain machines are temporarily out of service to maintain the 6 feet distance. -they provided antibacterial spray to wipe things down. Cons -no enforcement in properly wearing a mask(also face shields are allowed without mask) -more wiping downs means trash bins being filled more quickly and just not being emptied quick enough causing an overfill -no all machines are 6ft especially in the cardio area -some machines provide signs that says not in use to provide social distancing and people just move those around and still continue to use the machines was no consequences. All in all -I know they're trying, but definitely could improve. Providing more social distancing and doing more than just putting up a sign on the machines that people could simply takeoff. But as long as we do our part and wipe things off and maintain our 6 feet apart and keep our masks on the risk is less. But the company should be doing better. read more

Planet Fitness - Free weight area - Gyms Near Me - Beaverton, Oregon

Just cancelled my membership yesterday due to a very rude assistant manager named Michael who was working at the front desk. When signing in he mentioned my account was past due (by a day) and wouldn't allow me to enter- even though I've been a member for years. Since I didn't have my wallet, my friend offered to get me in on a guest pass- Michael still wouldn't allow me to work out given my $20 past due amount by a day. He said can't you just pay it? It's $20? Of course I could have/ but at that point the attitude and condescension was too much. I cancelled and will be taking my business elsewhere. Seems weird to worry so much about $20 when you just lost a membership worth $200+? Do you Michael! Bye planet fitness! read more

Horrible experience. After being a customer for a year on the higher priced membership ($24 pm) I realized the hidden policies PF has. If you have $10 to throw away every month then this is a perfect place for that. But otherwise go in knowing the details. Their cancellation policies are rigged and you know the whole truth only when you hit the front desk. They are very sweet during your cancellation and don't really care if you leave, so in a way it's good, but they make sure they squeeze the last bit of dollar from you when transferring or cancelling. All gyms are horrible but I didn't expect PF to do this. Alas... read more

Pros: Lowest price gym in the area open the longest hours Machines were clean and well functioning Staff was nice Large washrooms with showers and lockers. cons: No childcare No pool or hot tub No sauna there are only two massage chairs and one hydromassage chair, and you have to sign up for a slot to use them. read more

So there's a lot of people writing anti-gym reviews who have basically been forced to wear a mask while attending, because of the Covid Regulations. Some of them are actually posting about 'events' that occurred while the gym was actually closed, or I was actually in attendance... Planet Fitness had cleansing and work stations at every single piece of gym equipment prior to Covid 19. every single station. With Covid regulations, they increased their cleanliness and employee responsibility, performing sweeps of the area to make sure people are wearing their masks, and still working out, offering reminders to people, and generally keeping to guidelines. It's a very family friendly place, with a high level of courtesy given to anyone, but they really don't want to take the chance of someone passing a potential life-threatening disease to someone else.... so if you don't want to wear a mask... don't show up. I've got severe asthma and allergies. Before I go in to work out, I take two puffs of my inhaler just so that I can, and I still wear a mask while I'm in the facility. I've been a black card member for years, and here's the shimmy: They charge you an annual membership, and they tell you about it upfront during the membership signup. They give you an 800 # to call should you need to change anything about your membership, rather than talking to the 'owner' of the gym, and then that person can expedite the issue. If you have a personal problem with someone at the gym or need to speak to the owner, you call the 800#, and they contact the owner, who eventually gets back to you. This gym is not only friendly and very empathic with its customers... it's a family. They've helped me on my weight loss journey from 410 to 350, and I look forward to losing more weight when the gym reopens in April 2021. read more

Love to work out here - the hours are the best! So easy to remember - 24 hours, 24 little hours, during which I can work on my tan, use the beauty angel beds (aka Total Body Enhancement) or the massage chairs - all of which are included if you buy the deluxe membership (well worth the extra 10 bucks a month) oh, and work out, too! I like that everyone is encouraged to clean the equipment after each use (almost everyone does!) and the layout is pretty good. However, two little things bug me - they have no papertowels (or any towels for that matter) in the locker room, instead they have hand dryers - fine, if you don't wash your face, but what do you do if you wash your face (??). In addition, they have a little sign on the hand dryers saying they don't want to waste paper? Odd, considering that the policy of cleaning your equipment means there are literally rolls and rolls of brown paper to wipe down the equipment with and copious amounts of paper ARE being used. That's the first little thing that bugs me and it rolls right into my next peeve with the place - no dedicated area for stretching. They have mats for stretching, but there's no place to put them down - they really need to address this since everything else about the place is pretty sweet. read more

Planet Fitness - Odd warning considering the excess used of paper towels in the gym?? - Gyms Near Me - Beaverton, Oregon

Horrible Customer service! The front desk staff continually hanging the phone up on me when I tried to lodge a complaint. I have ongoing UNAUTHORIZED CHARGES on my bank account from this location. Once I explained this to Eden, the front desk person she said she cant help m e or issue a refund. I would need to talk the Dan the owner. I called the number she gave me and it went to a cell phone with a voicemail box that has not been set up, I imagine for reasons such as this. STAY AWAY FROM THIS BUSINESS UNLESS YOU DONT MIND HAVING YOUR BANK ACCOUNT CHARGED WITH ZERO ACCOUNTABIITY! I'm filing a report with my bank as well with the Oregon Consumer Fraud Division so that this does not continue to happen to other unsuspecting victims. read more

Completely disappointed with Planet Fitness, Teal Rd Beaverton. While working out today, Monday 7/6/2020 around 3pm, an elder gentlemen trip and fell hitting his head on a piece of equipment. Another member and I rushed to help. NOT ONE STAFF MEMBER CAME TO OFFER AIDE. Elderly gentlemen was shaken and embarrassed but over all unhurt. Planet Fitness, shame on you. Do better. read more

Called in to get a membership and was directed to go online. Did everything needed but for some reason they wouldn't accept any of my credit or debit cards. Since it seems they are either unwilling or unable to simply just accept my money, I tried the 24 hour fitness next to planet fitness and everything was just fine. All you had to do was literally take my money. One job, that's it lol ‍ read more

Wish this place had free squat racks, this is really my biggest complaint. I do understand that this helps drive down the cost of membership (Black Card members only pay a little over $25!), but it is a limitation on the kinds of workouts possible. Additionally, because this gym is rather heavy on cardio training, it does feel like a majority of the revenue made is spent on the cardio machines, rather than increasing the number of free weights and benches. Additionally, I have been unable to find a scale to measure myself, which seems an important thing to do to track progress. I am not sure if this has to do with the "no judgement" mentality, but it is extremely difficult to track how I am doing without knowing this fundamental knowledge. I do, however, appreciate the low costs and would recommend this gym for anyone looking for a cheap place to go and get some exercise. read more

Planet fitness is definitely the most affordable and worth the try. However, this location is the most unwelcoming planet fitness I've been to. Unfortunately I am in town for work and this is the closest one :/ Anyways, for the gym itself it's pretty spacious; layout is different for sure but pretty nifty. The locker rooms are neat but I would imagine to feel a bit awkward if it had even a handful of people in it. read more

It's just not that great honestly. It's a nice place for those just getting into working out like your 1st month at the gym, but after that I notice you will start to really lose you motivation there and stop going. The reason being is because the equipment is not that great. I have a hard time finding specific things that will work out your glutes or your calves your back etc. You would have to come in here and utilize the matt area to do body weight exercises but even then its usually crowded and why not just workout at home at that point. If your looking for cardio equipment they have it. The colors have always thrown me off the bright yellow and deep purple idk what it is about these colors at planet fitness but they make me feel sick.... Like bright yellow in your face and deep purple weighing you down mentally lol. Idk its just the wrong vibe lol. I have the black card membership because I felt like I would use the spa side a lot but the tanning beds suck... Your not going to see any color unless you use the bed like every single day which is unhealthy... Don't do that. The light therapy I also get nothing out of. Its like all mental and for show because they don't work. I have worked at a tanning salon that has beds and light therapy so I guess I'm just used to higher quality and seeing results fast. Its a good gym for a basic workout but if you want to step up your game and get more serious about your fitness Ive seen better placed. read more

When medically I had to put my account on hold, I tried to cancel but customer service person on phone worked hard to convince me to just put on hold. So reluctantly I did. Oh even though you can't use facility and we know you aren't using we are still able to charge annual fee. Well no wonder the customer service person begged me not to cancel so they could charge me $49.99 fee for not using the gym. Crooked thieves. So I'm not cancelled and will NEVER sign up with them again. read more

Just completed my 1st P.F. Beaverton workout today. Great experience. The treadmill equipment I needed was available. Temp, A/C, ceiling fans made it comfortable. Locker Room good. Nice location, nice shopping center. Parking reasonable. Clean. Staff good to go, professional, efficient. Plenty of televisions to watch while putting some miles in on the treadmill. Overall felt very comfortable. Happy to have found my new gym while here in Portland. One thing though, the normal size water fountain was broke/ missing the actuating button, I had to uncomfortably bend over to sip from the extra low fountain. I didn't like that. I hope they fix that soon. We'll see. read more

Super Awesome are the first two words that come to mind. I've been waiting for this place to open and today was the day. Didn't hesitate to give it a test. Awesome layout with a Sea of Life Fitness equipment! They didn't skimp on anything. Even the locker rooms are classy and premium all the way! Gym lockers have built in locks that you set the combo for. Great layout of the equipment. Just can't say enough. $10/bucks a month...seriously! I'll get way more than my money's worth out of this place. Excellent!! I highly recommend it! read more

Planet Fitness - Gyms Near Me - Beaverton, Oregon

Horrific. Not worth it at all. Might as well run around the parking lot and pick up rocks. The weights are trash and the treadmills suck. They also make it extremely hard for you to cancel and will charge you random little fees. Avoid this place like the plague. read more

Beware of the fees they charge!!!! I had a membership with this gym for almost 3 years They seemed good at first and the amenities were okay. I went in to cancel on the 1st because I'm moving out of state and we talked to the Manager he assured me that we were all good and no fees would be charged! Only to find that again they had billed me for 40.00$ That I did not authorize!!! I called to speak to the Manager and talked with Brian he told me their was NOTHING he could do for me even after I was promised I would not be charged fees. Terrible customer service. Not ever going back to this gym. No customer service. read more

Meh. It's cheap, and pretty close to where I live. Always crowded, not enough machines, for some reason there's been kids there taking up space on machines, generally with no parents to be seen. They must have a promo with local schools or something because every other month or so there's an influx of high schoolers, also mostly just taking up space. As far as the sign up promos I saw someone say it's a scam. Not really, they do the promo a lot so wait long enough and it'll be back. But you do get charged like $50 (I don't recall the amt) or something a few months in so be aware of that - one of those fine print sorta things. Signs everyplace about re-racking weights and wiping down machines generally go unnoticed. Dog hair/large amounts of dust can be found under and around most machines. Always find water bottles and candy wrappers left around. Overall, it's a gym and the cheapest option doesn't require a contract so I guess you get what you pay for. People also seem to lOVE to do circuits here so be prepared for vacant machines/benches with people's things there only to see them come back about 10 minutes later. read more

Planet Fitness - Gyms Near Me - Beaverton, Oregon

See all

A great value for the price. If you are super into body building or whatever, do some research if this gym will be right for you. As a beginner, I felt that I had all the equipment I needed to get a good workout. I also appreciate the amenities that come with the black card. It's only about $23 a month for unlimited access to any location, tanning, hydro massage, and more. Perfect for my budget and fitness level. read more

Worst customer service... Terrible contract rules... Sign up online, but be prepared to jump through hoops if you'd like to change/cancel your membership. In order to cancel the membership... you have 2 choices. Go in in person. Or write a letter. Not an email- that would make sense. No no! You must write a letter to cancel the membership you signed up online for. I didn't own envelopes or stamps!!! I never- not once- set foot in the gym! In short... good luck. read more

This place has gone from a decent fitness place to an awful experience. I left more stressed when I left than when I arrived, and the computer system for "reserving" the black card items is now even worse. When this system first went in, forcing customers to carry the fob or a phone, the staff said it was good because you can reserve ahead of time when you arrive. That is gone - "not convenient" for the staff). So you now have to pick the next slot, scan, accept the waiver (which really the whole purpose of the computer) and *then* get a staff member to set up the session. Except that one bed was broken so I had to wait, and then when I get my turn, the thing dies too. The staff main response was "it's not my fault" or "I have only been here a week" (I didn't recognize anyone from me last visit). To top it off, there was no manager present on a packed Saturday morning. The only thing that hadn't changed was the insipid pop being piped throughout the building. Seriously considering canceling. I couldn't cancel there BECAUSE THERE WAS NO MANAGER! read more

Thank you to manager Robert for going above and beyond to ensure that I not only was able to workout today but also had a great workout! This gym is always clean and the employees are extremely helpful and friendly. They have all the equipment you need with none of the attitude. I came here when another near by popular gym got too dirty and the service became unbearable. Happy I made the switch! read more

Don't sign up at this location if you plan to cancel in the future. I went there at 9 months pregnant to see if I could set my account up to cancel at the end of my 12 month contract. The team member explained that no, I couldn't, but he could freeze my account and if I came back before the 20th of the following month, I wouldn't have to pay a cancellation fee. I'm a little annoyed that I had to leave my sick 1 month old with my mother in law, but I came back to the gym only to find out that the freeze had now pushed my contract expiration date out another three months. I told them I'm not paying anything more. The team member then got the GM who told me the best he could do was charge me for one more month before cancelling the contract. My card on file was no longer active and I was tempted to walk away but they'd probably just send me to collections. So I paid them my final $22 and walked away for the last time. In the future, I'll give our local rec center my money instead. read more

EDITING from 2 to 4 stars as it appears they have a new main manager, and my experiences have been exponentially more pleasant. The new manager, Jesse, is super friendly and it very clearly rubs off on the rest of the employees. The blonde trainer even seems happier. He has taken care of a moving/billing dispute favorably for me and I've never felt judged or like he was being rude, unlike the previous manager. ---------------------- It's so-so. This gym lacks some basic equipment and some of the staff is so uptight but I go here because it's close, cheap, offers tanning, and is generally clean. Some new lady showed up a few weeks ago and is now here all the time - her name is Patty. I guess she's a new *~manager~* but she's snotty. I've gathered that before but this time I had my own encounter. I'm walking to get a drink of water and she approaches me and says I'm not allowed to wear sports bras (obviously she needed to reword that but whatever) and that I would need to get a shirt from the folks at the front desk to "cover up". What she referred to as a "sports bra" was in fact was a wide strap tank top (they don't allow string tank tops) on TOP of my sports bra, and you could see about 1-2" of my abdomen depending on what movement or exercise I was doing... but not if I'm just standing. Anyway I looked at her and said "ok", just thinking that I'm going to cut my workout short (thanks) and not take you up on that offer of wearing one of your shirts. I guess she wanted to make a point because she swung around and in a bad attitude, added "you can tell them the *~manager~* (emphasis) said so." Again, thanks... I know they have some fear of who knows what and thus implement some strange rules but whatever... here is the list of no-nos, straight from their sign in the lobby: - dropping weights - grunting - dead lifts - power lifting - string tank tops - work boots - gym bags on floor - gallon jugs in the gym - overnight lockers - jeans - sandals - cell phones - personal gym equipment So, as you can see, I was not in fact violating any of their posted rules nor their unposted rules (yes I did just check their rules and regulations online). Yes I can see that it fits the theme, but guess what it's not a rule; other people wear far more revealing clothes, I almost tripped on somebody's gym bag today, people are always on their phones and never cleaning the equipment, etc. Another lady ("trainer", blonde) got all snappy at me when I was trying to find a place to do an ab routine on a mat somewhere. She informed me that I couldn't use the area (like a half-room) she was in because she was having an ab class. Um, you have THREE PEOPLE taking up a small corner, there is gym equipment in this area, and it's not a studio/classroom/designated space! This is general gym space! Where else should I do my ab workout, in front of the front desk? I guess so. Anyway, I would cancel and go elsewhere, but I can't because they JUST implemented a buy out policy a few weeks ago where I have to keep my current membership for a year. read more