The issues at this Planet Fitness location are glaring. There is no real enforcement of gym etiquette or equipment usage limits. People train for hours at a time and camp out on the equipment, especially on the weight bars -- of which there are only four. Many just sit on the bars scrolling on their phones, making it impossible for others to get a turn. There should absolutely be a 30-minute time limit on the bars and better management to ensure fair use of the equipment. Unfortunately, the staff does nothing to address the problem. It's incredibly frustrating and not worth the membership. I'll be cancelling. read more

This location was my primary location while working in the area. Parking can be challenging first thing in the morning. I appreciate that they have a Total Body Enhancement. The locker room is huge and well-laid out. The free weights area is really cramped which leads to limited availability. I really enjoyed the music played here. The staff could be a bit more friendly. read more

As much as I come here it's always something different. It's clear the front desk girl Ellie doesn't me personally. I've worn the same things to the gym all the time: this lady stops me and tells me to turn around AFTER ALREADY checking into the gym for inappropriate shoes. I asked her was it a "gym policy" she said no it's just me. Specifically stating she just had her own issue with me. My shoes are made to be worn inside the gym and I explained that. When I asked her for management info to reach out to corporate she was unwilling to help and acted as if she knew no info. You following policy but don't know your managers number or email? Crazy right. On top of the fact I've been a member for years and never had any issue with this location or my shoes.. I've heard things about her before but now I'm going to tell everyone. read more

When I first visited this gym it was on point; clean, working machines, friendly staff etc. Now however, a few things have changed. The gym is still relatively clean but unfortunately the upkeep on the machines is abysmal. There has been an entire row of treadmills that have been out of order for at least six months. Some of the weight machines have been broken for so long, it's clear that they have no intention of fixing them. I don't know if the ownership has changed but there is an obvious lack of concern. The membership has obviously increased because it's a lot more crowded lately. Therefore you'd think they'd accommodate members by repairing broken machines. Also, the most annoying thing about this gym is the climate! It is entirely TOO HOT!! I have been to lots of gyms from here and other cities, including other PFs and none of them have been as hot as this one! Anyone who knows ANYTHING about the basics of fitness, knows that the objective is to "work up" a sweat NOT to start off sweaty. And the only way to do that is to get your body in "the zone". Unless you're in a Hot Yoga class this climate is unacceptable and sometimes bordering on dangerous. It doesn't make sense to have the front door open when it's 70-80 degrees outside, that money could be put to much better use. As a business owner I'd be pissed if my employees were recklessly running up my electric bill. There are some really nice people working here, hopefully management can step it up. In response to the comment from the PF representative: I have made an attempt to contact management. The problem is, they don't see the heat as an issue. Therefore I'm not going to continue to waste my time with "gym" managers who clearly don't have a logical understanding and/or basic knowledge of what a gym's climate should be. Over 70° is fine at home chillin' but NOT where people are running on treadmills, using other cardio equipment or lifting weights. Whenever I've asked about the heat or why the doors are open when it's warm outside, the employees are clueless, which is why I tried to contact management. Also it's not on me to mention the row of treadmills that have been "temporarily" out of order for over 6 months. They know they're broken. Question is ... do they care? I must give credit where credit is due. All new cardio machines have replaced the old ones. A much needed and appreciated upgrade. Now if only they could add toiletry caddies in the showers and add chairs to the dressing rooms. I've been to PFs all over the state of IL and in other cities, and they all have caddies & chairs. There's really no excuse for this location not to. Also it would be nice if they brought the power ropes back. Other than those shortcomings, the gym is clean and most of the staff is friendly. read more

Planet Fitness - Gyms Near Me - Chicago, Illinois

Poor customer service Terra Is very unprofessional she doesn't deserve to be a manager. read more

While living out of state I was a black card member at a PF so I was familiar with the PF flow. After moving back home, I joined the Pullman club in March 2018 at the $10 level because this club does not have a Beauty Angle machine. When I inquired just recently I found out Chatham PF has one but the atmosphere is not the same there so Imma stay here & hope they get one! For those who don't know what the machine does, I attached pics that include written info. Basically it's a stand up tanning bed that DOES NOT emit uvb/uva rays but rather a light that promotes an overall feeling of wellness (with consistent use). I suffer from SAD syndrome thru fall & winter months and the light therapy really is a pick me upper! The machine has a plate you stand on that vibrates on 4 different levels that REALLY wake/warm up muscles. This was always my 1st stop before my workout! My agreement # is 078012908. I would appreciate if the GM of the Pullman location would contact me to discuss the possibility of getting a vibrashake/beauty angle machine! Thanks in advance. Giving a 4 star because there is no beauty angle. Ms E Fitz Pullman PF under new ownership has in fact installed the 'Beauty Angel/light therapy bay"! They listened!....I'm grateful and love the club...staff & members are THE best! As I am in close contact w/my 86 yr old mother (cancer survivor) due to covid I haven't been to club since it reopened. Unfortunately install wasn't completed before gyms shut down & I'm in process of figuring out how/when I'll be back. Talking to friends who have returned, my understanding is all possible precautions available are in effect to keep staff & members well. Facility cleanliness was NEVER an issue; staff ALWAYS did an excellent job of cleaning! KUDOS!! Planning to go very early one day this week! read more

VERY poor customer service. I called to pause or cancel a membership due to illness. Each time I called, they told several different stories regarding the process. I asked to speak to a manager, and Terra claimed to be the manager. I explained our account had been billed during a hold, and she was of no help in getting a refund. All the stories they told me to cancel or hold a membership: 1) Come in to sign a form requesting a hold (again, the hold is for medical reasons); 2) Send a certified letter to the gym (in 2021?!) to cancel - emails not allowed; 3) Hold for only 1 month; 4) Hold for 3 months with medical documentation (who would trust incompetent people with private medical records?) I know the membership seems inexpensive, but that's because they make it impossible to cancel once they have access to your bank account. It's not worth the headache. Go to a real gym with processes that make sense. read more

This is an updated review. I checked in at the front desk and the young lady said that I need to update my file with my BANK ACCOUNT NUMBER and ROUTING NUMBER. I declined and asked "why do you need additional bank info when my payments and card are already in good standing?!" The manager couldn't explain so I canceled my membership right there. This is a $10 gym...I could totally understand if this was EBC or a state of the art facility; but absolutely NOTHING about planet fitness warrants my bank account number and ROUTING NUMBER. BYE!! read more

The worst gym I've ever been to! Rude staff! Nasty gym! It's unbelievable how these people are still in business! read more

MY People. I would give this establishment negative stars if possible. Yes the struggle is real but do we really need to treat each other this way. While visiting my hometown in the hood I attempted to purchase a months membership here. The manager was HORRIBLE, rude with a bad attitude. The guy signing me up did everything in his power to discourage me. I was asked to provide a routing number and account number along with a valid credit card. WTW? No thanks I passed to all possible breaches in my identity. read more

I really like this gym. Employees are extremely friendly and helpful at night. Coming in the morning it's a different vibe. So I normally workout in evenings. Despite that this place is always clean and stocked. read more

First of all I love the staff, they are great. They all deserve their own PF! I'm not a complainer but I think my issue is the contrast between LA Fitness and PF. I go to both. To me LA Fitness attracts more people serious about the fitness sport with gym ethics. I don't go to PF as often and I ALWAYS seem to forget (because I don't hold grudges) that people there tend to hoard the equipment. There have been several times where people are sitting on machines taking up time scrolling/texting on their phones. Or someone chooses to take over a smith machine with their $10 membership for an entire hour, doing their Instagram regimen while others have to wait to get in. The normal code is to let someone else in on the machine while the other person rests. I think PF should charge an additional renter's fee for people who feel like they want to exclusively own equipment and cannot share as they are demonstrating an entire series of Youtube videos - For those who want to showcase in peace, sell them a VIP room - just for them, so they can do their thing undisturbed. That way they don't have to be forced to notice the other members who took the trip to PF to take advantage of the machines too. Makes you feel like you pay for the experience you get, so little for so little. I guess what did I expect? read more

Staff is friendly. I'm motivated and ready to get it in. Love the location. Made it for the last day promo $1 to join. The black card is the best value. No judgement zone. Me and my fiancé joined together. Love it. Not over crowded and clean environment. read more

I visited my home planet fitness center in Pullman today. I had a horrible experience with Remy the customer service desk clerk at the Pullman location. She was rude;for example, she was not a good listener, she thought my situation was funny, and she did not provide any resolution for the initial issue. I was so appalled at the way Remy treated me, so I asked for her manager and she was not much help either. In my personal opinion I think this location needs training on providing appropriate customer service to the members. As a result of my treatment and customer service experience today, I will be canceling my membership! It is my hope that leadership looks into this complaint. # Do not laugh at customer's problem(s) # Care about customer retention # Change or go broke read more

Great Gym! My husband and I have been going to this Planet Fitness for years, and we love it. It is clean, has everything we need, and the staff is great. I would like to particularly recognize Deondre and Alex, as they are professional and friendly. No need to pay more at some other gym! This Planet Fitness is great! read more

I like this facility. I went today. Very clean and not too busy. The staff was very pleasant.

This is my preferred planet fitness. I really like the staff they are extremely friendly. I always see someone cleaning either the machines or the showers and the restroom. Most other locations I hardly see that. The only reason this location will not get 5 stars is because of the machines. A lot of the time the treadmills are out of order with only a few to choose from, this can be frustrating when trying to complete your workout. Other than that, I love this location. read more

I was a regular workout member for a couple of years until I took on a job. I've retired from that job and finally have returned to my Pullman Planet Fitness. When I stated that they never play "workout" music, I was told no one in the facility has control over what is played--that sounds like pure B.S.! When I went to the weights area there were four people working out and 1 flat bench and 1 flexible bench and two other workout benches that I was told were flexible--not to me if I have to work at flexing them. Besides, in a facility with about 25 treadmills--how can their only be 1 flat workout bench (also, there used to be 2). I'll try a different workout time and maybe I'll have more luck. This facility is very clean and the staff is always friendly and sociable. It is a well-run shop. Thanks for the good, fix the other items. CJ read more

I started coming to this gym 3 years ago and everything has always been fine until yesterday somebody was bothered because I was using a machine that she wasn't using and told me Bluntly to get off because that was her next machine to use and I explained to her with RESPECT that I needed one more set and starts yelling like she got no sense calling me a dumb ass and retarded. Mind you that i wasn't the only one just working out in that area there were 4 people using the machines doing SETS like I was. For some reason I was the only one she was more concerned about I felt like I was racially targeted because I am Hispanic. She goes and tells the "Manager" Terra and Terra doesn't do anything to de escalate the situation and goes to tell me ONLY ME to get off the machine because I was in the way of the other person's workout routine and she asked me for my personal information in front of other people and asked where my home gym was I told her and she told me to go to the front desk very rudely rolling her eyes but i still got up from the machine and went with her. Up in the counter she tells me that I have to go to my home gym because thats where I signed up but I pay $22 a month to go to any gym I want. Overall the "Manager" Terra has the most rude way to talk to people and isn't any help in situations like the one I had yesterday and tells people to go to their home gyms. I guess now we only pay to go to OUR home gyms and to get off equipment when other people need it when you're obviously in the middle of a workout. This one star is for Terra. everyone else has amazing customer service. read more

Whenever I go somewhere new, I like to see if I get that home feeling, like you belong there. The first day that I went, I got that feeling before I even started to work out. It kept me in a good mood while I was working out. Plus the people are really nice and helpful if you need something. Love starting my days off at Planet Fitness! read more

I initiated my membership online in April, using a debit card. I was denied access to the club in June, told I would have to use a checking account to pay the annual fee. As suggested by the desk staff, I sent an email to cancel the membership. When I stopped in to ask about the reoccuring monthly charge for July - September (ON MY DEBIT CARD) I was told I would be charged indefiinitly or I had to pay the annual fee and a late charge. Good business owners do NOT penalize their customers for their faulty systems!! read more

I come here often instead of LA Fitness because of the cleanliness and excellent service. The staff remembers you, they are extremely friendly and helpful. I've always thought that this place was clean but when I saw alady washing and disinfecting the bathroom stalls and showers I was shocked but thankful !! I love this place read more

I've been going to this Planet Fitness location since 2014. The staff has always been great. The location is always clean but in the last 11 months or so, nearly 75% of the treadmill are not working. On any given day in the last several months there are less than 10 treadmills that are operable. I had to visit other locations just to do my cardio in recent months. I would like to see this locations return back to the service it was providing prior to 2018. read more

If all you want to do is some cardio and light lifting on the machines, this is a great gym. If you are into free weights, I would looks elsewhere. This gym is primarily a gym with machines. They do a good job on keeping it relatively clean compared to other gyms. If you are shopping price, you cant beat it. read more

I recently got my own subscription to this gym after I tried it out for a few months as my daughters guest. I was so excited that I was bragging about the location to my sister in-law and told her to come check it out. Being pretty new myself I called ahead to make sure this was possible and a pleasant young man whom I don't recall his name said it was no problem. So I let him know it would be in the next few days. My sister in-law and I show up to be greeted by Jessica that was very, very rude. She said no way, no how, just no, no, no to everything. No to trying gym because they just don't allow that. Even when I to tried explaining I called ahead and the person on the telephone said it was fine and that my sisters in law was thinking transferring over from the competition. She wanted to know the name of person I spoke with that would say it was okay because all the staff knows that is not allowed. She was so set on her mood and rudeness and when I asked for the manager, she said she was the manager but her tag said assistant manager. I was in disbelief of her attitude And told her I would cancel my subscription but Jessica did not care. We left and while on the parking lot, got on Planet fitness' website, got the free day pass and walked right back in to see Jessica. At that moment is when I told her she was very rude and that she could have just let us know to go to the website to get a pass but again she still did not apologize and said I did not let her explain it to me. My sister in law was very surprised since the gym she currently goes to just lets you sign in and try out their facility and I know because I did it. She even asked one of the employees, where is the friendly staff that the website is talking about? Anyway. Not sure if Jessica is new to this location because I hadn't seen her before but that could be because I would go later in the evening. She will chase clients away! After our work out we had more questions and Lizbeth answered all of them and was very nice and pleasant. A big contrast to Jessica (assistant manager)so the one star is for Jessica. Not not the facility. 10 stars to Lizbeth. read more

One of my favorite planet fitness to come to. They're always so clean and the staff is super friendly, especially Ishmael. They always greet you from when you walk in and tell you to have a nice work out and say bye when you leave unlike other places. This gym has many machines to workout, where there is enough machines for everyone to use. Also I like how everyone cleans up after themselves. read more

I am a new member to this location in Pullman Park. Until today, I've had no complaints about staff treatment; I'm usually greeted and treated with respect. The location is clean and there's not a long wait for machines. However, today I witnessed a staff member ask an older lady on the stair stepper to pull her mask all the way up. Now, of course exercising social distancing and safety during this pandemic is not the problem. But, the World Health Organization has stated that wearing a mask while actively working out is dangerous, as the sweat makes your mask wet and the wearer unable to breathe comfortably. It's their directive that maintaining social distancing is enough of a precaution while working out in a properly ventilated facility. Upon checking PF's own website. It is their mandate that all patrons wear a mask while using their facilities... however, at the bottom it says *Does not apply while actively working out.* As isolating members causes stigmatization this PF location needs to re-train its employees on company policy. I'd also like to point out that this staff members ignorance was dangerous as the older lady had to stop focusing on her breathing and grab the handles to pay attention to the staff members instructions. read more

Another great day here at planet fitness. I walked in and was greeted with a smile and high five. I love coming here to workout and the people make it better. I have a la fitness membership but I always keep coming here because it always clean and the people are really chill and coming to workout not socialize around the weight area. Keep up the good work team Pullman read more

Planet Fitness - New stair climbers. Awesome - Gyms Near Me - Chicago, Illinois

I like coming to this gym because it's close to my house and it's also bigger than the other ones. Staff is friendly

Membership is at another location, but the Doty road location in Pullman is my favorite. This location is very peaceful and clean. Staff is very nice, too. Keep up the good work! read more

I've been to several planet fitness and this is my top pick! Employees are always cleaning and taking care of the fitness center. The gym looks good, smells good, and very friendly staff read more

YOU KNOW, I REALLY HATE WHEN COMPANIES THINK WE'RE STUPID. So, I walk in to PLANET FITNESS on Doty road yesterday to take advantage of their $10 a month membership. When I get there, the woman at the front desk "writes in" on a flyer that there's a $47.00 start up fee. Oh, and then, on that same page she points out that next month I'll be hit with a $29 membership fee. Seriously? TWO fees to get started? I was born on A day, it wasn't YESTERDAY. I saw a billboard that didn't make ANY mention of that, nor did it have an asterisk that denoted there was some "unforeseen" small print. Then when I go to the website, the start-up is only $10. Sooooo what was that other $37 for? I only wanted to come in to use the treadmill and get at least 2 miles in a day; now it looks like I'll be hitting Wal*Mart and buying my own damn treadmill and blowing off Planet Fitness altogether. The practice didn't feel right and I'm glad I posted it on FB because others said, they were charged that way at all and some spoke to more serious issues. read more

I showed up to the Chatham-Chicago Planet Fitness location in an effort to pick up membership materials and be ready to embark on a workout program. I was told that my membership had been canceled and that I was in Bad Standing. I replied that this couldn't have been because I canceled my membership (Doty Road Location Chicago) in March and there was no balance. Subsequently I was turned back and treated with disdain as if I was trying to take advantage of the system, abuse the membership, or having some other nefarious intentions. I was VERY UPSET by this. So I spent time gathering documents in an effort to contact this manager at Doty Road to talk about this. He wasn't available supposedly so I was left to talk with a representative who accused me of lying and lambasted me for not reading my membership agreement. However, the information he gave was wrong nevertheless. Attached is: 1. Proof of the Letter that I wrote SPECIFICALLY cancelling my membership 2. Tracking information from USPS concerning the letter processing, mailing, and Delivery Date 3. The extremely disrespectful cancellation letter coming from the Chatham location (Disrespectful in my opinion because there was a COMPLETE disregard for what I said in regards to my erroneous status) 4. Cancellation Policy PER PLANET FITNESS Website--which was what I was told in March when I explained that I had no way to come in personally to cancel the service a. "What is your cancellation policy? i. You may cancel according to our policy: Per the agreement, in order to cancel a membership, one must either go to your home club in person to fill out a cancellation form, or send a letter (preferably via certified mail) to the club, requesting cancellation. Please note: Memberships cannot be cancelled via fax, phone, or email. The processing of this cancellation request is subject to any agreement obligations. For more information, please refer to the membership agreement or call your home location. If your membership has a 12 month commitment and you wish to cancel at any time before the commitment is met, you can pay a $58 buyout fee to do so. If you wish to cancel after the 12 months has been met, the buyout fee would not apply. The membership does continue monthly after the commitment is met, until you cancel the membership. If you are sending a letter, please call the club to verify that your membership can be cancelled at this time. Please be sure your cancellation request (and payments if owed) are received on or before the 10th of the month, if you do not wish to be billed in the same month on the 17th. If you are cancelling because you're unsatisfied with your Planet Fitness location, please speak with your local club manager before making your final decision. We love feedback and would love the opportunity to improve and hopefully change your mind!" As stated in multiply conversation with Planet Fitness staff. If I had did something in error in cancellation why wasn't I contacted. NO EMAIL. NO PHONE CALL. NO POSTAL SERVICE MAIL. NOTHING. I have already spent too much time dealing with this god forsaken issue. I had other issues with double billings that I didn't even address at the time of cancellation just because of time constraints. The erroneous so-called collection balance isn't even that large, but I'm not paying it at all. And if I don't receive the proper remedy for this situation I will escalate to Better Business Bureau, the Illinois Attorney General, and any other consumer protection agency. The reason being is that this sort of scenario is just wrong and it feels like I am being strong armed in the most unapologetic manner. Your staff at both locations, (not the corporate representative however) are extremely dismissive, condescending, and totally unconcerned evident by multiple unhelpful conversations (They didn't even care to help or listen just misinterpreted, non-logical, canned replies of what they think is the policy although not evening knowing the actual policy accurately). read more

This is not my home gym but its definately the second best! staff is nice and always helpful. They could have different music but other than that I have no complaints. read more

I love this gym! Once upon a time I was mostly in between this one and Hammond because this particular one didn't have a stair master. Just recently, they received two stair masters and I couldn't be happier. No more going to Hammond just for a stair master for me. However, I do wish they would get key and coats/jackets hooks like the one in Hammond. It's a little inconvenient to get a lock to utilize a locker just for a jacket or a pair of keys. On a better note, the gym is ALWAYS clean. The employees always cheerfully acknowledge and greet you once you leave and upon arrival. The gym members are always friendly and clean behind themselves once using gym equipment. I couldn't want anything more out of a gym. read more

This location has gone downhill over the past 6 months. Equipment, particularly treadmills are not repaired timely. I would estimate at least 50% of the treadmills are broken. It makes it difficult to work out during peak periods. I have reported my concerns to the front desk Manager and nothing has changed. I have called PFs customer service and nothing has changed. Members are paying dues and not getting the service promised from this location. This should not be allowed by PF. It's a poor reflection of their brand and it's a poor Customer experience. This is the closest gym to my house which is the main reason I keep going. However if this subpar maintenance on the equipment continues I will drive to another gym. I am frustrated and shocked at the lack of action being taken to address these issues. I feel like if this gym was not in an African American area, this would not be allowed. Step in Planet Fitness and get this location back on track! If you are member here please post a review and let them know your concerns. We need to call them out to force them to get the equipment repaired and maintained. read more

Love working out with trainerJustin. One if my favorite trainers by far. Really tries to challenge you and tailors to your needs. Doesn't just use the machines. read more

tried giving this gym a number of tries but they can't seem to get it right; some of their employees may try to deliver good customer service but it is overshadowed by the surly, sallow staff that I most often have to deal with; the last straw came when I was in their gym on july 3 and asked for a new key fob; their front desk staff was again rude and told me I had to go back to new York to get a new key fob (my old one fell off the keychain); okay, so I guess I will spend about 500 bucks to fly to new York for the key fob, you big dummy; after seeing I was dissatisfied with the answer, the girl finally said, "well, you can change your membership to here"; how about suggesting that when I first asked you? but it seems people always take the opportunity to be rude every chance they get; I have called corporate and also attempted to speak with their general manager; to date, no one has called me back; when I called the gym on Tuesday, july 5, I was told the manager was there but he was "unavailable" but if I came in he would speak to me; so, you run a business where management doesn't want to deal with their clients? good for you; I thought this gym was going to be refreshing after have a bad experience with the quality of the chatham gym but it has turned out to be to stressful to deal with; I will try another gym in this city because I have the national membership (which I wouldn't suggest anybody purchase); but one more bad experience and they can shove their bad service where the sun don't shine and I will cancel this membership; tire of the planet fitness crap; and by the way, the bad service has only occurred in Chicago; I have been to other locations and have NEVER experience this type of shiggity...... read more