I went in to see about joining. And I asked for the free trial, which is only one day. I got the app as requested, filled out the form and they tell me just go. Nobody wants the oversell, but it would be nice to understand classes, the gym setup, etc. Disappointed. read more

BEWARE of the Planet Fitness corporation! I have never signed any contract with Planet Fitness and i have never stepped foot in this purple gym but they are charging me $30.31 this month. I called PF corporate office in Austin TX and they have refused to stop billing me and have refused to cancel the ghost membership. I was originally with TFF in Fort Worth, then they transferred me to Watauga, and now PF has transfered me to Denton County! PF states i must drive to Denton from Fort Worth to cancel in person. Planet Fitness has also refused to give me their corporate mailing address so i can send them a cease and desist letter. How unethical to slam and transfer memberships, increase the monthly charges, add on service fees of $20 per month, and then refuse to tell me their address. There is a good reason why Planet Fitness is hiding their location. My next stop is the Texas Attorney General office. read more

I've visit many planet fitness locations, this is one of the greatest so far. Good variety of machines.

First let me say that the staff at this location is fantastic. They are very helpful and attentive to member's needs. The issue I have and the reason I cancelled my membership is because it's now impossible to work out with all the kids using the facilities as a jungle gym and place for underage girls to photograph their fat asses after sitting on machines texting. The kid's summer program is pushing out paying members because there isn't enough equipment at this, or any location to accommodate all of the kids coming in for free summer memberships. This is very poor business practice. On top of it, I was charged 67 dollars to cancel my membership after not being able to work out all week after this horrible and stupid program began. There are many other gyms and fitness centers without kids destroying equipment and making huge messes in the restrooms. read more

I joined and thought everything was ok for about a month or maybe three weeks, and that is when the staff became so awful. They are bullies, and I was actually kicked out for not cleaning the tanning bed to their liking. I called the area manager and he was even ruder. This is the most unprofessional outfit I have ever encountered. They are rude, and they are very immature. They are combative, especially the manager and the area manager. I called the corporate office when they told me I didnt clean tanning bed enough so I was bared from the club and the corporate office never even followed up with me. I loved working out otherwise at this location, and I was dumbfounded that I would be kicked out for something that is not listed as a requirement in the policy book. I dont work out there now, I attend Keller Pointe, and it is better in every way. read more

Can I give a -0 star!!! Staff is so rude and the general manager is the rudest of them ALL!! Have never been treated so disrespectful in a gym before!! read more

The manager of this gym, Jayee, is the rudest woman I have ever dealt with. Rather than having a conversation about their fraudulent random charge two months after joining she walked away from the phone. What a horrible customer service experience. Don't join. They are thieves. read more

I just joined today ..... can't say I was overly impressed with the staff ..... the guy waiting on me was a mumbler and more concerned about joking with co workers than helping me ..... signed me up and took My money ..... never offered a tour !!!! We will see read more

I absolutely LOVE this gym!!! I just graduated college and was looking for a close and cheap gym to workout at that fits my budget and my needs. The gym is huge and has every machine that I need. I absolutely LOVE the staff! They are always very welcoming and will smile and say hello when you walk in and when you leave. In addition, this is the cleanest gym I have ever been to with cleaning stations conveniently located throughout the gym. It is only $10 a month and I haven't even thought about the Keller pointe (waste of money, and it's cramped). If you are looking for a gym, I highly recommend working out here!! Love it so much. read more

If I could give a zero I would. They young lady that works there. Black girl with the curly lace front has a VERY nasty attitude. I had her name. My fiancé went to use the massage chair and she went in the back and berated him. It was our first time at the gym and she was standing right there when I was telling the man checking us in that. I couldn't even finish my workout and my fiancé was mad to feel very uncomfortable. I will be taking the extra time to drive to highland village or hurst. Such a same since this gym just opened. It took everything in me not to go off of on her and I usually don't write reviews but I chose to do this instead of make a scene. Please do better read more

This is a relatively new facility in Keller. First, they did a GREAT job on the rehab (former Steinmart) - I was uber impressed. Second, before I joined (and left a facility that was charging me $45 for a LOT of amenities I didn't use (i.e. - swimming pool, basketball court, etc.), I stopped by and asked if I could "look around". The individual at the desk said, "sure" and I even had a chance to ask some members how they liked it and, without fail, they all said it was great! The desk individual then went through the "menu" of memberships (basic or black - which has some extras). Third, I've been going there about six weeks now (in the early morning, before work) and the staff is always friendly (even at that early morning hour), the equipment is great and, since I shower there before I go to work, the men's shower room is on par with any other gym facilities I've been to. And last - because I work at several different sites in the metroplex, I can go to the other PF facilities and this one, hands down, is the best as far as equipment, cleanliness, friendly, etc. read more

insulting client service. we signed up 12-1. The gym was functional and close. an extra benefit that persuaded us was the back card area, massage chairs and beds! nice. first time we went we went back and the machines didn't work. Went to ask they had to turn them on. hassle but okay. today they added a new policy that we asked why, they gave the "policy" argument. We got frustrated a the "gm" jumped in a forcefully reiterated the 'policy" argument. we complied went back. they didn't turn on one machine. I returned to ask in a direct manner. they snootily asked to 'ask nicely'. went and relaxed. wanted a second 10 minute segment. wife went and asked and she was told we had to check in again. she showed them their own sign. gm said she was being argumentative and cancelled our membership without refund. sad sad sad, they people took out their control issue on the black area by creating a nuisance action to their own members. then the manager wanted to demonstrate her client service skills to her staff. read more

Terrible...this place totally takes advantage of people, and then none of their employees seem to be on the same page with what they can and can't do. My 16 year old son was allowed to get a membership with no checking account attached (apparently that's required but wasn't for him), so with his debit card only. His card was hacked last November and he totally forgot about his membership fees. They allowed him to come in and work out until a week ago and then slapped him with late fees as well as closed his account. When he went in they made him pay his late fees and then advised him he would have to create an entirely new account since they had closed his down. Mind you, my son is a gym rat and goes daily...so they had plenty of opportunities over the past few months to advise him of his past due account so all of this could be avoided. Instead, they wanted him to rack up fees and then have to start over with his membership, of which he will be charged another animal membership fee next month. He just paid a membership fee in October. Additionally, the gentleman at the front desk past Saturday said a manager could not only credit the late fees back, but also reinstate his account. Apparently, not. He tried going in today (after no one called him about his account as requested last Saturday) and the manager basically told him there was nothing she could do except create a new account (he said she was also very rude and short with him) so I called the (682) number, which actually goes to the cooperate office. The girl I spoke with said the manager stated she couldn't credit anything, but if he wants to come in and start a new account she can set it up for him. When I inquired about the additional annual membership fee he will be charged...she said "Oh, they can credit that back to his account once it hits." I laughed and asked if they can credit one type of fee back why not the other. She then basically said it was up to the manager. A bunch of scammers and no one wants to own the choices/decisions. I would just like to add after finding out a little more, I'm sad to know that the reason my son was treated so poorly by a manager that was unwilling to help him is because he is a 16 year old white boy. The reason the two young me (of the same race as the manager) knew the manager could fix this was because they have seen her do it, otherwise why would they say that. SO, it wasn't that the employees aren't on the same page, they actually are...she was just unwilling to help MY son (wasn't even willing to speak to him kindly), because he isn't the same as her. I hate to even go there with this, but he came home really defeated yesterday and had anger toward the gym...of which he has LOVED for months now. It also makes sense now why corporate office wouldn't put me through to the manager as I had asked when I first called. Instead a different corporate person came on the line after speaking with the manager. Bottom line, the manager knew she had treated him poorly and didn't want to talk to me. The corporate person even asked if there was a different location he would prefer to go to since she treated him badly and apologized for her behavior. So, I'm guessing the manager even gave her some attitude over the phone to have not actually defended the manager when I brought up her behavior. Sad this is what my son walks away with as his last experience at a gym he almost considered a hang out spot. We will be letting all of his friends parents know as well. read more

I have always liked Planet Fitness. So glad they finally came to Keller! Now I can sweat for$10 bucks a month. Who wants to pay more than that for the same stuff??? read more