The staff here are nice and do a great job keeping the place clean. They definitely deserve 5 stars! The only reasons I am giving a 4 rating are a couple of facility issues. First, there is a flickering light by the front desk that really needs to be fixed. I feel bad for the staff working under it, and I have to avoid looking at it so it doesn't trigger a migraine. Second, the restrooms need to be stocked with paper toilet seat covers. This rating is strictly for the building maintenance, not the people. The staff are great! read more

Perfect place to work out and catch a game. Clean, never too busy, and black card members get massage chair access, hells yeah! Plus they run a cool summer offer for 14-19 year olds.... Free summer work outs. How kind is that! read more

*Lots of newer nicer equipment than inshape. *So many good things! *Just go yourself and find out. *Cheaper too! Better hours! *I'm new there so I'll find out. *I love love love the Hydro Massage Chairs! *If you don't need a hot tub or swimming pool, go here. PS- There is enough heavy weights for most ppl. read more

Planet Fitness - After working out at Planet Fitness for a week! - Gyms Near Me - Merced, California

A lot of broken equipment. this gym is looking all run down. I don't understand why they have equipment that don't work or with holes in they should replace them not patch them up. And why not replace the battery on the equipment that needs it so I won't lose track of my reps. read more

Disposable seat covers are needed-for sanitary purposes . It would be Club is clean and well organized.

Chronic billing issues. Planet fitness has my bank ACH to bill but still needs a current credit card to stop annoying emails. However none of this mentioned November 10, 2023 when staff told me there were no issues. "Greetings, We wanted to reach out regarding missing information with your Planet Fitness account: While reviewing your account, it shows that there is a (billing) issue or missing (email) missing (address)or (expired credit card). To know further details as to what is wrong with your account information, please call or visit our club and we can further assist you. I do recommend, however, that you fix this issue as soon as possible to avoid any more issues. After this is completed, there won't be any further issues with your account. If you have any questions, please feel free to reach back out. Thanks, and have a wonderful day! Contact Us Phone Number: (209) 259-1572 Email: merced.ca@planetfitness.com Our mailing address is: Planet Fitness Merced CA 3155 R Street Merced, California 95348" read more

No rating. I cancelled my membership in August. They only asked me for my name and ID. They asked why. I told them I was busy with sports in college. She said okay you are cancelled and I left. The account for payment that I used was my college account. I did not check the account until I was suppose to receive college funds for school. Planet Fitness proceeded to still with draw funds for the next 6 months. I am due a refund of$137.94. August 29th my grandma went in to close the account. They said I had to. I went either the 30th or 31st. Now they said I had to sign a contract to close account. No where on Planet Fitness cancellation policy is this stated. Go somewhere else. At least they are honest. Kelly said she was the manager and would help me close it. She was no where to be found when I immediately left to sign some paperwork. read more

Planet Fitness - Planet fitness policy - Gyms Near Me - Merced, California

The environment and staff are great!!! The "Not Open" 24 hrs anymore is disappointing. The tanning beds and massage chairs are a great benefit for Black Card members. It would be absolutely amazing and probably bring more clients if classes were offered. 1 last thing, WHAT HAPPENED TO THE TOILET SEAT COVERS ?? read more

They said they would refund my money after taking it out for over a year after I canceled. They sent me $74 what a joke. Pay the extra go workout somewhere that cares for you. Planet Fitness is a joke. They just steal your money. read more

Best gym in Merced ! Great customer service Leslie is so awesome ! I always go at night and she is so welcoming.

For the past year and a half, I pay for 2 black card members. I am a guest on one of my children's accounts. I never had a problem with any of the employees until recently. As a mother in her 40s with arthritis, it was very nice to know that planet fitness offered free massage chairs. My daughter and I enjoyed the chairs for a while. We were never questioned before, so I'm not sure of what changed in the policy. The employees started to act as if they owned the chairs and only blackcard members are allowed to use them now. Honestly, one employee in particular who I now call the "czar" of planet fitness Ms. Brianna. 2 days ago my daughter and I walked in and I couldn't help but notice how she looked at me. Again, my daughter is probably her age and I have never done anything to cause this type of service. I thought to myself, mabey she was having a bad day or something. At the end of our workout, my daughter wanted to use the chair and again i was denied. Keep in mind that I've see homeless people on those massage chairs before. For a mother of 5 who really could use a massage, I find it very petty and honestly a stupid policy. Those chairs are rarely used, what does planet fitness lose? I found out that the czar of the massage chairs complained to her manager and had my account inactivated the following day. All because I kindly requested to sit on a massage chair? Thank you planet fitness, I will not be paying for 2 black card members because of your bad mannered employees. I marched right into to inshape city and joined that same day. And yes they offer "free complimentary guest massage chairs". I hope that my review will help any future customers make an informed decision, especially Mother's! read more

This used to be my home gym and I was a member for years. Since after the pandemic I never really came back, but I got a charge on my card for annual fee and wanted to cancel immediately. I had noticed that the monthly charges had been charging but I didn't mind bc of low prices. I contacted them to cancel (not trying to get money back but just cancel further invoices) they then tell me I have to contact the location I opened up my membership at which is in Merced when I lived there back in 2018 when I got the membership. I contacted them and they tell me I can't cancel over the phone only in person which is kind of hard to do when it's 5-6 hours away from where I live now. I explain the situation and they tell me I have to mail a written statement about why I want to cancel with my signature. I ask is there anyway I can do an email and they tell me no. LIKE WHAT??!!!! It is 2022 and you guys don't accept email, getting a written statement and mailing it out might not sound like a tedious task but when you work long hours in a city it most definitely is!! When I realized I seriously can't cancel this account I went back and tried to use the location but HP location has seriously gone downhill since I left. There was so much equipment missing and the treadmills seriously sound like lawnmowers. I'm sooooo good off this corporation but I'm still trying to figure out what to do and absolutely no help. Obviously they make it impossible to cancel so they can take your money and keep net members up and disguise it behind wanting yiu to get healthy. In reality they just want the money and could care less whether you show up or not . . And then they immediately copy and paste a reply that clearly shows they didn't read the message in it's entirety and don't care to fix the issue but clear their reputation. They only reply to make it seem as though they care again a facade!!! read more

Great gym, the only problem I have with this gym is that they open at 7 on the weekends. I wish it was 24 hours or at least opened at five to accommodate those of us who work weekends and want to get in their workout in the morning. read more

It's a good gym but too many elliptical machines. We need more weight machines . It gets to busy and people have to wait long time for machines read more

I've been coming here for a while now and It makes me really happy that the equipment and machines are very clean. The ladies restroom and shower rooms are always really clean as well! Using the showers are no problem because the staff has maintained it and everytime I use it I don't feel gross. The showers come with both rain shower head and a hand held one. In total there's 4 shower rooms and 4 dressing rooms. The locker room area is spacious and has a TV and a mirror. I also really appreciate that they have a hydration filter because merced water is heavily contaminated with nitrates. The spa for the black card members offers 4 massage chairs, tanning booths and body enhancer. They also have a coin operated massage chairs and a TV in the spa lobby. I'm also really glad that they are open 24/7. Overall, this place is relatively new which makes the overall experience really great. I really hope that this place can be kept well maintained so that coming here will always be a great experience. read more

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Always full bathrooms don't have soap to wash hands. Staff is awesome nothing to complain they try their best

Nikki at the front desk is always welcoming in the mornings. Her customer service is incredible.

This incredibly inconvenient to mail letters or come in-person. I'm currently out of the country due to COVID, and it's difficult to fathom that you require me to send an international mail for club membership cancellation. Which century are we living in that I cannot update my membership online? read more

3 charges in one month!!! Wtf is going on??? Planet fitness JUST REOPENED! Spoke to marisella again! I told her I received the reimbursement of $22.99 but why am I getting charged again! That's 3x this month. She said that it's for the month of April 2021. The gym just reopened in april 2021 You can't charge your members for April! Then She says well it looks like you didn't pay for March of last year. Wtf? I paid every single month! I have proof in my bank statements. She's was like no you didn't pay. So they are billing me this month for last year? You can't do that??? She also said that they can't find my bank account on their file that's why I'm getting late fees yet they are still able to successfully bill me. Otherwise it goes over to collection! Whole bunch of Amateurs running this club I wouldn't be surprised if this location goes out of business soon! I WILL FILE A COMPLAINT TO COPORATION FOR UNLAWFUL PRACTICE! DEFINATELY CANCELING MY MEMBERSHIP SOON!! read more

Homeless people sleeping in the lobby overnight. Machines broken more often than they should be. 24 hour club but non existent on the weekends so if you workout at night you really only have 4 days a week to come in. Could honestly be a 3 star gym but the way they don't ever fix anything people complain about and just give a copy paste general reply...1 star ‍ read more

Very nice u enjoyed all the treadmills and smith machines and they made my experience much nicer

We joined this gym when they first opened. One thing I disliked was having to give them my checking account number, routing number, and a credit card number to join. Everything went fine for several months, then I see a $15 charge on my account at the very end of the month. My wife went to the gym and spoke to the manager, Marisella. She told her it was a late fee. However, she went over my wife's account and found that they had charged her $39 when she had upgraded her membership a few months earlier and said she would refund it. Instead of refunding our account, she billed us $39 that day. When I called her, she was extremely argumentative about it, telling me that she knew what she did. I asked if I could bring my checking account statement and show her, would she believe me, she said no. I asked to speak to their regional manager, she refused. I called corporate, and they promised to have the regional manager call me. I called back and spoke to the club manager, who said she would call me back. She called me back and said the regional manager would call me. I'm still waiting. Yesterday, they billed all these accounts, ant closed their club until further notice the same night. Nothing posted on the internet though. read more

Workers are so nice and accommodating! I appreciate the front desks friendliness and attention to cleanliness.

Called to cancel membership and they said I needed to mail letter to cancel. Then claimed months later to never have received it because not sent certified mail which was never suggested during call. Manager was not helpful! read more

So far I haven't had any issues with this gym. So far everyone has been really nice. The only thing that I don't really care for to much is the rap type of music. Yes songs switch out and all, but they pretty much keep it on rap type of music. Yes I do also bring my own music to listen to, but it would be nice to come in the gym and not have to hear the same type of music over and over. read more

Nice place ! Nice machines and customer service is nice ... I'm from Ventura ca and this place was convenient for me cause I needed to work out read more

Planet Fitness - Chest Press Machine - Gyms Near Me - Merced, California

Today was the best experience I've ever had. I accidentally left my keys in the ignition and a planet fitness worker went out of there way to personally help me. If that isn't taking care of their customers I don't know what is !! read more

Very friendly staff! However, their supply budget needs to be increased. My mother has had to ask staff for hand soap (they pour water into the bottle to make it stretch). When she confronted them about this, they stated that sometimes they have to use their own money to buy cleaning supplies. read more

Good gym, I like how we are able to go to different locations. I usually always go to Turlock but recently moved to Atwater so I decided to check out Merced with my family, everything was great. Until I went by myself one day, I finished my workout & as usual went to get a massage from the massage chairs. 3 minutes later a man comes in (maybe early 30's) & sits at the available chair next to me. My massage has finished so I began to wipe down my chair, I have my air pods in but I feel someone staring at me & I look & it's the man just smiling starring at me not turning away. I'm confused & immediately feel uncomfortable, I look back at him & he doesn't say anything. So I open my eyes & look at him like "what , why are you starting at me?" And he kept smiling & told me "I missed a spot" . I didn't finishing wiping the chair , I just walked out. I never went back & now I'm canceling my membership to start at another gym closer to me. This is a good gym just always make sure you see everyone that's around you or if your a girl take someone with you. read more

Very clean and nice staff members. From what I've observed so far their staff members are constantly walking around sanitizing all the unoccupied machines. I don't have an issue with my billing cycle so far and pray that it stays that way. read more

Friendly staff! Planet fitness is a great place to workout where no one judges you. Clean gym.

I had an awful trainer who did not listen to my needs- she looked everything up in her little book. I went back only once and spent 2 years trying to cancel my membership. Today- finally I spoke with a manager Maricel who was able to cancel my membership only after being rudely hung up by Andréa the front desk person. Do not give them your credit card or your bank account they will own you!!! They do not answer their phone they drop calls and they are rude. The trainers do not know what they are doing. Be aware!!! read more

A big shout-out and thank-you to Nicole at Planet Fitness in Merced, CA. She did a fantastic job creating a beautiful gym kit for me to donate at an event on Thursday. read more

They charged me for months they were not able to provide 24 hour gym access, and claimed the yearly fee will be the same rather than prorated, so I asked to simply cancel my membership and the girls and the counter got an attitude and snippy rather than just saying "sorry we weren't able to keep our promise, hope you come back when we can" read more

I accidentally dropped one of my Bose earbuds which someone thankfully turned in and was later informed by an employee that they did have my earbud. When i went in to pick it up i was informed that they no longer had my earbud !!!!!! even though it was kept in a locked cabinet... they didnt give a hoot that one of their employees helped themselves to it! DO NOT GO TO MERCED PLANET FITNESS THEIR EMPLOYEES ARE THIEVES !!!!!!!!!!!!!!!!! read more

All in all I'd say go somewhere else. It's a cheap membership and you get what you pay for. It has the vibe of a college project to run a gym. I'm a big guy, 280, and serious about working out and shedding some lbs so I have a gallon water bottle. I guess that qualifies me as a made up word they have called a "lunk". When I'd go to the work our area I heard a bell or something tO let everyone know a lunk was there which goes against their core phrase of no judgements. There also wasn't enough equipment for everyone so good luck trying to have a work our work our routine. It was super frustrating not being able to have a set routine when you may or may not be able to work out. So when I go to cancel my membership which was completely not worth what I i was paying I get hiT with a $60 fee and since it was after the tenth, Monthly membership fees were paid on the 17th I get hit with another $23 fee. So I tell the chick I thought I it was a no contract membership and she just tells me sorry that's just how it is. It should say something like "no contract, kinda". The customer service was pretty bad too. I had to wait for an employee to finish his break so I could use a massage bed. Then dude got up and didn't wipe it down which was gross so I had to. Basically it was a cheap membership that was still over priced read more

They close too early on Friday Saturday and Sunday they use to be 24/7 all week but now they have limited it.

I would just like to get my money that they said they would credit once the gym reopened. I got charged for the gym that was opening and closing during COVID with the guarantee that I would receive a credit for the inconvenience. That never happened and you guys still charged an annual fee when this shit hasn't even been open all year. What a joke. read more

I jointed the Planet Fitness on 01/15/20. I went to the gym probably once or twice in that year. Then, they closed the club in March 2020 due COVID-19. The recently re-opened again on March 2021, but they did not inform anyone that they re-opened. When they closed the gym, they closed my account and my membership. Somehow, they used my bank account information to pay for another person's name because my membership was closed. They started charging my account since 05/2021 until 03/2022. I didn't realize until I checked my bank statement on 03/01/22 and I noticed there were charges on my checking account of $10 since 05/2021. On 03/02/22, I went in and talked to one of the staff at the front desk. She was not able to find my name and phone number in the system. She informed me to call the ABC Billing to get an agreement number. I did call the ABC billing department and they were able to find the agreement number for me. However, that agreement number was put under another person's name and that person's information, but using my bank account information. They even have that person's picture in their system, his birthdate and phone number. I had talked to the club manager three times and he said there was nothing he could do for me. I asked for his regional manager's name & phone number, and he said due to the club policy, he was not able to provide that information to me. He even told me to file a fraudulent charges with my bank and he knew that it was not the bank fault. He also told me to file a police report and he knew that the police is not going to do anything. It was clearly that someone from Planet Fitness club made a mistake by using my bank acct information to pay for the other person's membership fee even though that person was not a member of Planet Fitness club. Please be-careful when you sign up with this gym. read more

Like other people who have recently left reviews I was also overcharged. When the gym was closed due to the pandemic and so I wanted to make sure I wouldn't be charged monthly. I contacted them online and through their website and they assured me that my account was FROZEN - that I would not continue to be charged while they were closed. 6 months later the gym was reopened and I contacted them about reopening my membership only to find out that my membership hadn't been frozen and that I had been charged for the last 6 months. They said that when the club reopened they just resumed auto charging members without notifying them. I told them that wasn't right because I hadn't set foot in the gym that entire time. I had FROZEN my account and did not expect them to un-Freeze it without at least letting me know. They would not refund the money but instead offered to freeze my account for 3 months and not charge me - but allow me to use the gym as a way to reimburse me for the months they charged me. And then after that first set of 3 months to come in and they would do it again to so they could make it right. (I'd get what I was charged for but didn't get to use: 6 months of gym membership) I agreed to this. At the end of the first month- they charged me. So, I contacted them again by phone. Marisol (their manager??) told me that everything I was told prior was false and they wouldn't honor it. Everything about this conversation was unsatisfying. She said she'd reimburse 1 month and freeze the account until Jan only. When I said I was a little confused about the back and forth she got upset and her demeanor turned really sour. She tried to make me feel stupid by sarcastically asking, "What's to be confused about?" Even when I told her that the original agreement was even given to me in writing she refused to honor it. Towards the end of Nov I went in person to make sure that my account was frozen like she said it would be and if I was going to get the refund she offered me. The employee said my account was not frozen and that I would be billed next cycle. At this point, I cancelled my membership. I give up trying to get a straight answer or to give them a way to make it right with a long time customer. Instead of doing the right thing, they really don't care that their business practices and unprofessionalism loses them a customer. They'd rather give you the run around until you give up and they take your money for no services. The shutdown damaged a lot of businesses and I understand they are trying to stay open but this is basically theft. I no longer recommend this gym to anyone. The manager needs to be fired or replaced because while covid didn't kill the business the management will. read more