Mostly good. Promises to update (upgrade) machines never happens. Staff does not spend ANY time monitoring the Express machines area. More often than not, people hang on machines checking their phones instead of following the Express area rules (one minute on then move to another machine.) read more

The location at Sunnyslope is my favorite location that I have tried in Phoenix so far, especially compared to the location I used to go to in Seattle. The gym is clean, the bathrooms are clean and I regularly see the employees cleaning. I usually go early in the morning and there are always machines available. There is a nice area for stretching in the way back too. My only complaint is that I wish they had more of the newer treadmills, they only have 3 of the newer ones and often they are being used. Also they have none of the new elliptical machines but the old ones are still ok and in working condition. Overall I'm happy and love that I can use any location with my black card. Also tried the one on Bell and the one on Peoria. Sunnyslope is the best. read more

Planet Fitness - Post workout glow! - Gyms Near Me - Phoenix, Arizona

I am concerned, several times the desk attendant has complained that my debit card has expired. When I check, the card has not expired and the monthly payment was processed without issue. Makes me wonder what is going on with the desk attendant??!!! read more

Clean place, never crowded, helpful staff. All necessary equipment. Hood is a little iffy maybe but I don't go at night so it's all good. Better than LA Fitness. read more

I never signed up for planet fitness. I had a membership with YouFit and apparently they sold my membership to this company. I had no idea I was being charged until recently. Now they are telling me the only way to cancel is in person or by physically mailing a letter. Who mails a letter these days? And I don't have time to go down there in person. This cancellation policy is BS and the person I spoke with on the phone told me they're unable to refund me. How is this possible if I never signed up for this gym. Honestly, the legality of all this is a bit sketchy. I think that should give you a high level of view of what this company is about. There are much better gyms out there for whatever your workout goals are. Join one of those and stay away from this place. read more

Very clean! Bathrooms were very well maintained and stocked. Nice friendly atmosphere.

It's disappointing that my honest review was removed instead of addressed. Members deserve a gym that invests in equipment, their staff, and the overall experience. The local team is excellent, and the gym is very clean, but their hands are tied when it comes to making the changes that members actually want. Without real support from Corporate, why should members stay? Changes need to happen now, not next year. read more

Probably my favorite Planet Fitness so far because it's always quite quiet. Staff is always friendly and the energy seems to be good in the place. Equipment and restrooms are always clean and usually in working condition. Some of the weight stacks on the machines are rusted in the pin hole, but it hasn't caused any issues so far. Overall, love this location and will definitely keep coming back. Thanks Planet Fitness! read more

I've been very satisfied with my local Planet Fitness, clean, well maintained, not crowded. Some employees are more helpful than others but overall satisfactory. There was an incident yesterday that concerned me and I spoke with an employee at the front desk and later contacted the manager, Jason. An older man was working out near me and repeatedly coughing and hacking without covering his mouth. The persistent and phlegm like dispersing of respiratory droplets was very alarming. Apparently this has been an ongoing occurrence for the past year and despite several members reporting their concern, no action has been taken. The manager expressed his reluctance to address the member and "offend" him or face litigation. Covid cases are still being reported daily and diseases like bronchitis can be spread from viral bacteria. So, I'm advised to wear a mask and the germ spreading member goes unchecked. Just a short while ago, we had to wear masks and stand 6 feet away and now the common courtesy of avoiding spreading germs is deemed unnecessary. I would like clarification on this from a District manager or the owner. read more

My favorite Planet Fitness in the area! Always clean and I don't feel like it's ever too crowded.

very friendly staff i must say, as a beginner gym goer. i went into planet fitness sunnyslope this evening at around 7:30 pm and the entire staff couldn't wait to greet and assist me. The gym is clean and full of good vibes. I will definitely be coming back. One of the best experiences ive had. Thanks planet fitness sunnyslope! read more

Highly NOT RECOMEND nobody this location. It's sucks !!!Absolutelly unprofessional manager and his assistant. For 2 months I contacted them with a request to fix the air conditioning in the rooms before changing clothes. It's bitterly cold there, the air conditioning is set incorrectly, it's as golden as a refrigerator. I got sick 2 times because of this. When you exercise your whole body becomes warm, after training we have to go to the refrigerator to change clothes!!! The assistant manager is a deceiver, at first he insisted that he was the manager, although I asked him again 2 times. SUCKS !!!!! UPDATE ! I contacted many times with staff about this problem, but you guys ignore customer's complaints about problems you have in club !!!!! read more

How is it legal to have a membership I never signed up for with PF and can't cancel except to go in person?! My husband and I were members of YouFit on Bethany Home &16th. It closed without notice and somehow they sold my membership WITHOUT MY CONSENT! Now it's nearly impossible to cancel this service i never asked for. POOR BUSINESS MODEL! Or maybe it's a brilliant way to scam people? Don't try calling local or corporate they will just avoid helping at all costs. read more

Just joined here last week. Couldn't be happier. The place is spotless and there are so many machines! I go at odd times so I'll never have to worry about crowds. The front desk and staff are so pleasant. Seem to enjoy what they do and have fun. I got the Black card membership. So I get to use the tanning and hydro massage chairs/beds. So great after a work out. They have classes and the 30 min circuit too. I love that you're not allowed to grunt or drop your weights. They call it a Lunk! Hysterical. And a light will light up!! No gallon wTer bottles allowed on the floor... again. Love it. I used to go to UFIT. It was just the opposite there. Just grunters and machine hogs. Oh and you can't talk on your phone either!! Woohoo. You need to go to the Lobby if you have to talk. I'm not here long enough to see if they really enforce any of that.. but I hope they do. It's one reason I joined. Get in... work out... leave. No reason to sit on a machine and chat in your phone. If you are thinking of joining a gym... this is a great one!! read more

Planet Fitness - Love this - Gyms Near Me - Phoenix, Arizona

Super clean. Friendly staff. Equipment is up to par. Plenty of stations to get your workout done during a busy stretch. I love the app. You can send your friends guest passes, and the app tells you how busy or slow it is! BRILLIANT!!! Get it done! read more

New location. Sign up was very quick. I like that that the machines are easy to use and there's a lot of options. The 30min circuit is in the back. I wasn't a fan of the stair master being right in front of the men's bathroom though. They have a few different plans to choose from. Besides fees the only difference is being able to use tanning booths. read more

Clean. Good gym. It's quiet, thankfully. I just wish it was a 24 hour gym. I get off work at 10pm and have to drive further away to the Metro location even though this is right at the corner from me. Hopefully they extend hours to at least midnight! read more

I am really saddened by this place. I have been working out here for years and it used to be a great place to workout at and felt comfortable. The employees no longer greet you when you walk in or walk out. The majority of the time they are huddled around in a circle gossiping about the customers. Very sad. I no longer feel comfortable working out at this location. Some of the employees here are amazing, one in particular is always happy to greet you, I believe her name is Norma but I could be wrong she has blue hair. Such an amazing happy soul! Wish I could say the same about the rest. Professionalism at its worst! read more

No negative experiences here or at any location. My only frustration with PF is hours. I wish they could go back to 24 hours. I like to go late at night. read more

Love this location and so happy they opened up in Sunnyslope! Everyone at the front desk is extremely friendly and helpful. They always greet you, ask if you have questions and thank you for coming in on the way out. Also, the place is always spotless! Cleaning spray and napkins are always fully stocked. As far as machines, there is plenty of cardio equipment so there is never a wait. I love the 30 minute circuit. I highly recommend this location! read more

Not enforcing the mask rule. I was there tonight and left after 2 minutes because I saw 4 people not wearing masks and 4 more wearing their mask under their nose or chin. The employees were busy mopping floors and doing stuff at the desk, they don't have the staff to enforce the mask rule. Definitely not safe to be in an enclosed place with 20 or more people breathing heavily and not wearing masks when we know the primary route of transmission is via respiratory droplets. If you don't believe in science or you don't believe Covid is real, then this gym is probably fine for you. read more

Melissa, this is Rick Johnson. Marley told me she was canceling my membership because I didn't have the mask over my nose. I have a breathing disability and I'm under the assumption Planet Fitness looks out for people with substandard health. I'm surprised she would cancel my membership. It was like she didn't care about me. Under the ADA, companies can't discriminate against people with disability but work to accommodate them. Is my membership canceled going forward? I will have to call the ADA about this. I am very disappointed. We are living in American and some people are making health about control and power over Americans. It's a slippery slope. Our freedoms don't come from government they come from God. I'm not trying to be disrespectful. I am complying and wearing a mask. I am very disappointed with planet fitness. I was invited as a guest at another gym and they do accommodate me. However weight loss is my goal but I don't want to pass out on a treadmill for lack of oxygen. When Covid-19 is over we will look back on it as the biggest hoax since the Iraq war. "Those who seek to sacrifice liberty for safety. Deserve neither." - Benjamin Franklin Planet Fitness' slogan says, "You Belong here." But, Marley made me feel pretty bad like I was place not welcome. I don't want to live in an America with Mask Nazis and powermongers trying to control every action we take. I realize you have to comply so you don't get shut down. But, we are complying. I am was willing to put a mask on my mouth to comply. But, it's not good enough. read more

Enjoy my membership. I do miss the young man who used to work overnights. I believe his name was Kyle. The staff is very friendly and always a great help. Gym is clean and tidy. read more

I have four times been in to cancel my never used contract. Each time they roll their eyes and act like they do it. This month again they take payment. read more

I have been a PF Black Card member for 3 years. Monday morning, March 2nd, 2020 around 7:00 am, I walk into the 7th St & Dunlap location for the first time and was treated with extreme hostility by the girl at the desk. She demanded a new debit card since my old one had just expired and refused to let me use the spa. When I told her I don't have one and that my dues is paid for the month (thru the 17th), she actually yelled at me: "We still need a card as a back up!" PF has always had my checking account / routing number that they have always used to withdrawal monthly dues. I walked out, drove to the North Chandler location where I had originally signed up and immediately cancelled my membership. Will never deal with Planet Fitness ever again. read more

I want to this location because I moved to this area from east Phoenix. I hadn't used my membership since last year so I wanted to start again. When I went in a very large man was behind the counter (name started with a B) and I said I wanted to see if my account was still active or if I need to re-instate it. He made one attempt using my phone number to find me, said im not in the system, pointed to the sign telling me to sign up on the app and WALKED AWAY. After a few minutes of frustration knowing I am 100% in the system and do NOT want to double pay- but downloading the app anyway- a nice lady offered to help me she was new and older than the useless man who was now leaning against the counter doing nothing. She FOUND me by asking my name (the man made 0 attempt to help or ask me my name etc), let me know my account IS still active, and got me going on my way. As I was leaving after working out she told me she had gotten in trouble for helping me and making the large useless not very nice man "look bad". I told her to have the manager call me if they have any questions about what happened and what was said. Needless to say ill be using a different location from now on- not that it matters to them in any way..... read more

Good gym for the most part. Tons of cardio options, some good machine weights, but free weight area isn't going to impress anybody. Facilities are nice and they do have some neat massage chairs and tanning beds if you like that. But I don't think true fitness enthusiasts will enjoy the gym because they really get after anybody who wants to bring accessories (ankle straps, pads, etc) with them as they move from 1 area to another. You can't even have a small bag to hold your things and keep it next to you. You literally have to put everything in a locker, and go get each item when you want to use it, then go put it back. I get the concept of not wanting alot of clutter on the floors, but IMO, they go way over the top and constantly hound anybody with even a small pack or bag. If you go to a gym for cardio mostly, this would be a good gym. If you're into weight training even moderately, this isn't the best option. read more